How to transfer Dell laptop warranty with out previous owners name

Hm, that's a good question, I've only transferred in the US.

 

The policy document says it is not. But did you get the answer?

 

Handy thread as I've just used it to transfer over the warranty of a Dell Latitude D630 Laptop, which is covered by Next Business Working Day warranty for the next 160 days - tip top!

 

Quick one folks - after you've done the transfer do you receive any emails or letters through from Dell to confirm it's been successfully transferred over? Cheers

 

It's been a while, but I believe sometimes they send you and email.

It's best just to call them and ask if it's in your name.

 

Cheers mate - I'll give them a bell tomorrow morning.

 

Update: After getting mucked around royally by Dell UK (spent over an hour on the phone today!) I now have to go back to the seller to confirm the name of the company for whom the laptop was registered against to get the warranty support transferred over.

What a joke! Literally nobody at Dell UK was prepared to help me out despite myself having all of the relevant details and also previously adding the laptop into my products support list for my online Dell UK account - even the supervisors weren't prepared to help out!

You lads in the US appear to get the better deal out of Dell! LOL Just tried transferring over the warranty again, so fingers crossed it will go through this time...if not then c'est la vie.

 

I got a confirmation e-mail once the transfer has been completed. Mine took around 2 weeks or so since it was an international transfer and I didn't know any detail regarding the original owner. (bought from ebay, and the seller isn't the original owner)

 

I did a simular transfer USA to Canada did the Auto Detect, took me to the new owner info page and done.

 

Mmm, cheers lads for posting - I'll give it another week and see whether I get any joy with good old Dell UK! lol

 

Bit off topic here but would i be able to transfer the warranty of my dell which i bought on finance a few months ago to someone else?

 

Probably, but I don't know for sure.

 

Anybody transfer completed as this method?

 

Which method?

 

I tried to transfer warranty at this form and I used "No Information" for Last/First Name and Zip code and I provide both service tag and express code but I failed.

I just received the email from Dell as follow:

Can you help me how to do this?

 

Hm, you don't know which country it originated from?

I'd call them. Tell them that you want to transfer the warranty, and that you have both the service tag and the express service code, so you don't need the original owners name. They'll probably tell you that you need the original owners name, but you don't.

 

Hi.. I just tried this method with an alienware i purchased off of ebay. It said successful transfer. But i was wondering if i would get any email or anything to confirm it?

 

You only successful if you received welcome email from Dell~

 

Succesful -in making the transfer request

You should get an email once it is completed - usually no more than 2 weeks

 

Call Dell tech support and ask them.

 

ok.. thanks guys

 

Sweet. Thanks +1 to no information. Saved me hours of pain and suffering to get a keyboard replaced on a laptop with 50 days left on the warranty. BTW didn't work in firefox. I had to use IE as the submit button in firefox was grey.

 

2 times with no result...
What's going on?

 

Suggest you call them about it

 

Great thread, thanks for the info

I just bought an E6420 on eBay, trying to transfer the warranty from USA to Canada. Oddly with my machine the service tag brings up no original configuration (does Dell sell to companies that configure/assemble laptops themselves?). Furthermore it doesn't have red asterisks (for req'd information) on the original owner name but instead only the company name. Similarly for the transfer-to information, though address info was required, name was not--only company name had the asterisk.

It also asked what type of use it will be for (commercial/business, home, and some other options) for the new owner.

I put in "No Information" for the companies in both cases, and changed it to "Home" use on the transferee [my] info. Not sure if that's going to give problems but it did seem to go through the first part. Now I just have to wait for an email I guess. Will update when I get that.

 

you should get a confirmation in about 2 weeks or so.

I have transferred several ebay purchases from USA sellers to Canada.

If you used the online auto detect tool for the service code and express service code it seems to work well enough.

I also have seen several times where the config or warranty info does not show up on the dell site, but eventually it does

 

Well, it's been over two weeks and not a word from dell. SO, I guess that's a FAIL

Just as a side note. I tried using auto-detect for the system tag/express code, but it kept telling me it was unable to find my system tag, please enter it manually

 

Did you call them?

 

i did call them. after the first time i had tried to do the transfer online, and got no response. And the guy on the other end outright refused me because i didn't know the previous owner info, even though i gave hiim both the service tag and express code.

 

I bought from eBay UK. My address is in Greece.
Should I call Greece or UK?

What phone number?

 

You should call the Dell support number in Greece.

the number should be listed on the dell site in greece.

 

OK, thank you. I will call them this week.

 

may i know what details do i need to ask from the seller, at least to make the transfer workable better

 

There name is really the only important detail. I've called Dell with just the previous owners name and they transferred the warranty. If they have the original receipt or invoice, have them send it with the laptop. The zip code that it was registered in couldn't hurt either.

 

Hey guys, quick update:

I just transferred a Dell Inspiron 15R into my name. It was a US-to-US transfer. I put "No Information" in all the required boxes. Worked perfectly, and I now have the remaining 71 days in my name.

 

Hey, nice thread! I just got an XPS 15 with 3 years complete care warranty from eBay. Do you think Dell would accept this way of warranty transfer for such expensive laptop?

 

Hi!

Dell doesn't care how you acquired the laptop or how much it cost, you can transfer the warranty.

Enjoy the beast

 

It would be great if this was in the Dell Information booth sticky.

 

Hello,

I just did an International Ownership Transfer. After I submitted and I returned to check my system's warranty information, it stated No Information. Is it suppose to be like this?

I just purchase my system not long ago, not even 1 month.

 

I'm not sure, but I guess it's not supposed to display that. Call Dell.

 

Thanx for this info. Transferred the warranty to my name on my E6400.

__________________

Sent from my unlocked, rooted & customized Ideos using Tapatalk 2

 

Hi all,

Attempting to transfer warranty on an L502X, putting 'No Information' in the relevant boxes but Dell keeps coming back and saying;

SERVICE TAG: 1T43RQ1 STATUS: Denied COMMENTS: The original owners information mentioned in the request is not matching with the records .Please refill an updated request and the link for the same is www.dell.com/dhs/globaltagtransfer.

What should I do?

 

you may have to call Dell and do the transfer over the phone or try online chat if availaible in your area.

 

@Rackers

Also make sure that you are entering the Express Code as well as the Service Tag

 

Hi Rackers,

Are you still having trouble with the warranty transfer?

-Mourin

 

I just purchased a M4600 from newegg.ca and having trouble getting it registered in my name, I keep on getting "denied" status on the transfer.

I see there is a few different links to do the warranty transfer, I do live in Canada and this M4600 did ship from newegg's facility in the US. So which link should I use, could someone point me in the right direction?

I also sent a PM to Mourin@Dell in hopes of getting some help

 

Spent almost 2 hours on the phone with dell being transferred between the Canadian and US support for warranty transfer , they were telling me that dell US support has to help me and vice versa with Canadian dell support team.
Supposedly I need the company original name and owner info to get it transferred.

this is really frustrating, you would think since I have the original invoice from newegg.ca stating that I purchased it that it shouldn't be a problem getting into my name.

I hate the cat and mouse game, I can feel the my ulcers bubbling up from this issue

 

did you try the transfer using the m4600 online ?

it will detect the laptop and transfer the warranty you do need to make sure you use the express service code as well as the Service tag

 

thanks for the tip, will give it shot and see what happens.

 

bought an e6410 on the ducth equivalent of ebay, product still under warranty
tried to transfer the warranty using the express service code and service tag using web interface

received a mail that could not be transfered due to incorrect information of previous owner

the previous owner will not give me the correct information, is there a way to transfer the warranty ?