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    How to transfer Dell laptop warranty with out previous owners name

    Discussion in 'Dell' started by Nick, Oct 14, 2010.

  1. dave-p

    dave-p Notebook Deity

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    ask the previous owner to transfer it to you then
     
    dave-p, Jul 2, 2012
    #101
  2. Nick

    Nick Professor Carnista

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    Nick, Jul 19, 2012
    #102
  3. PAUL1985

    PAUL1985 Newbie

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    THAT ONLY WORKS IF YOU BOUGHT IT FROM A THIRD PARTY SELLER AND IT'S STILL UNREGISTERED.

    Also the dell's transfer website doesnt work anymore. I have used it couple times in the past but recently even when you click, "automatically detect my service tag" it doesnt autofill the express service code, so I manually entered it and followed the NO Information instructions which worked well in the past. BUT this time when I tried transferring a dell laptop with over a year of warranty, and the tag transfer team emailed me saying it was denied since I couldnt verify the original owner. Please let me know if it's still working for other people out there. Thanks.
     
    PAUL1985, Sep 16, 2012
    #103
  4. Nick

    Nick Professor Carnista

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    Call Dell. The requirements for transferring ownership are the service tag and express service tag. Issue occasionally arise when transfering internationally.
     
    Nick, Sep 17, 2012
    #104
  5. baii

    baii Sone

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    I recently submit a tech support email cause my screen flickers at low brightness.The tech say the owner info doesn't match(brought off ebay) and ask me to do a ownership transfer. He say in the email to just put unknown if I don't know the previous owner info.

    I still waiting for reply from the transfer department, suppose to be around 1 more week business days.
     
    baii, Sep 18, 2012
    #105
  6. PAUL1985

    PAUL1985 Newbie

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    I am only doing a domestic transfer (within US), I called dell and they said they cannot honor the warranty unless I know the original owner information. I told them that in the past it worked with service tag and express service code alone, but the rep told me she had no idea what I was talking about. She said knowing the original owner info is absolutely necessary to initiate a transfer. HELP!!!
     
    PAUL1985, Sep 18, 2012
    #106
  7. PAUL1985

    PAUL1985 Newbie

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    Please keep me posted on your progress and if it's successful hopefully you can guide me step by step on how you processed the transfer. Thanks.
     
    PAUL1985, Sep 18, 2012
    #107
  8. baii

    baii Sone

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    Dell replied and it is denied because the previous owner did not respond...

    I gonna try contact the ebay seller, but usually they dun have the info since mine was from a liquidator.
     
    baii, Sep 25, 2012
    #108
  9. baii

    baii Sone

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    The tech support said they will try escalated to the tag department, and the reply is same no original info and original owner no respond : they can't do anything...
     
    baii, Oct 9, 2012
    #109
  10. Amraj

    Amraj Newbie

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    Thanks op, steps worked liked a charm. Transferred from the usa to canada w/o a problem... atleast dell can do some things hassle free
     
    Amraj, Oct 11, 2012
    #110
  11. PAUL1985

    PAUL1985 Newbie

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    Can you please specify what steps you followed and when this was done. Because as recent as a week ago, I can verify that Dell is not transferring warranties unless you know the original owner information. Please shed some light on how and when you did the transfer. Thanks.
     
    PAUL1985, Oct 15, 2012
    #111
  12. swogee

    swogee Newbie

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    Has a resolution to this issue been found? Is there any way to transfer ownership of a Dell laptop without the previous owners information?
     
    swogee, Nov 14, 2012
    #112
  13. baii

    baii Sone

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    nope, tried a u2711 recently and comeback saying the previous owner no response -> denied. So you need to pray that the previous owner response...
     
    baii, Nov 14, 2012
    #113
  14. Dellienware

    Dellienware Workstations & Ultrabooks

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    I am not sure if my previous owner gave a response, but mine worked with out the previous owner information. Got a thread about it.
     
    Dellienware, Nov 14, 2012
    #114
  15. frustratedbuyer

    frustratedbuyer Newbie

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    frustratedbuyer, Feb 4, 2014
    #115
  16. shea2812

    shea2812 Notebook Consultant

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    Got warranty on my Latitude E6430 transferred without me knowing the details of previous owner. I am good for another two years. But then I never had cause to claim anything on warranty for my previous E6320 and its still running fine.
     
    shea2812, Apr 29, 2014
    #116
  17. zerosource

    zerosource Notebook Deity

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    How you did it?

    Sent from my Nexus 4 using Tapatalk
     
    zerosource, May 2, 2014
    #117
  18. shea2812

    shea2812 Notebook Consultant

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    Think I just logged into the Dell site, let it detect my service tag to check the warranty and click one of the link from there.

    Took a couple of weeks I think and the acknowledgement from Dell came from china or something.

    P.s. I do remember leaving them fields for previous owner details blank.
     
    shea2812, May 5, 2014
    #118
  19. tbird2340

    tbird2340 Newbie

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    I've tried 3 different times via the form and 2 different chats.. I have a bad video card on my M6600 and it's under warranty until December 2014.. They won't do crap without me providing the company / registered owner.. I asked the guy I bought it off and he's either lying or just doesn't know as the info he gives doesn't work..

    Eff Dell..
     
    tbird2340, Sep 5, 2014
    #119
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