*OFFICIAL* - Studio 15 Delievery date + Delay Thread

actually i got mine today(tuesday) - the logistics company mucked up my order. Anyway, I'm trying to forget the pain, anger and suffering from waiting 42 days for my laptop. I've spent all night trying to remove all the bloatware as per the sticky thread. Apparently there's a lot of bloatware!

 

Ordered mine on the 19th with an estimated delivery of 16th October. Hopefully it'll be here earlier, mine went into production as soon as it was ordered pretty much.

Anyone else from the UK experiencing similar times?

 

YEAH! I ordered a Studio 17 though. Ordered it on 15/09/08, Got an Estimated Delivery Date of 29/09/08, then got a Revised Delivery Date of 05/11/08! I contacted them to enquire about cancelling (ordered for sons birthday 10th October), they said they would charge a percentage of the cost to cancel!!! I have been held to ransome!

 

I have exactly the same as you. ordered studio 17 on 14/09/08 (so only day before) got edd of 29/09/08, then got revised to 05/11/08.

I just emailed to complain, asked for a free upgrade. So i will see what they come back with.


On a side note i thought dell didnt charge to cancel?

 

God this sucks I ordered on the 6th of September just got off the phone form Dell and they said there is a delay on the touchpad and building will commence on 3rd of OCTOBER easily looking at over a month. :/

 

Thats outrageous ...Dell cant charge you for cancelling an order which they have delayed by over a month..call them up and threaten to sue them..I am sure they will either let you cancel your order or atleast give you a free upgrade or extended warranty...

Thats real late.... ..I ordered mine on the 1st of September and got it on the 16th...

 

Is this a record?
Studio 1535
Ordered 27/8/08 with delivery 3/5 Business days.
Order confirmation gave EDD of 16/9/08
On Sept 13th delivery revised to 29/9/08
On Sept 26th delivery revised to NOVEMBER 11th altough on the same date the salesperson rang to guarantee that I would have it today!
Guess what - no truck outside yet, site shows Nov 5th.
Salesman not returning calls this week and another person says they will 'prioritise' it.

Anyone recommend a good alternative that is available.
By the way I am less than 30 miles from Dells plant in Limerick.
Dell and customer service do not belong in the same sentence!

 

Hey is anyone experiencing the same problem as me
i ordered a studio 15 in plum : 3rd sept 2008
1st EDD: 23rd sept 2008
2nd EDD: 8th Oct 2008
and today

3rd EDD: 31st oct 2008!!!!

What the heck is going on with my order!!!!!
i checked on the order status and it says it's in production!!! It's been in production for over a month now!

This is ridiculous, surely it's not normal for my order to be delayed so many times!

I'm not sure whether i should wait it out or just cancel because i do really really want that laptop but these delays are frustrating me so much

 

ordered : 9/12
ESD : 10/3

REVISED : 10/31

emailed them what the cause was, simply said it was shortage of parts

Next Day, phoned in and canceled.

Absolutely pathetic of dell to be continually selling these Studio Laptops when they KNOW BEFOREHAND that they do not have the parts. Isn't this a crime? Its been a trend seeing these posts on here.

And heck, Dell is continually advertising "deals" on these Studio Laptops when they know they can't ship them out.

Been a loyal fan and customer of Dell, now it doesn't seem I will be purchasing them from a long time.

Bought the same exact HP computer without the Radeon 3450 video card for the same price. I'm losing money but heck, I needed a laptop and Dell certainly ain't stealing my money.

 

Please post results of free upgrade if and when you eventualy hear from Dell!
I didn't think they charge either, but they have locked a deposit on the credit card. I got told they will take that if cancelled!
Oh well...only 23 days to wait !

 

Is this ridiculous or what?!
I order mine on the 26th of August, (delivery date 18th sept)
so.... 18th of sept arrived - revised date 10th oct.
... 10th oct arrived - revised again to 5th november!!!!

let's think about that ordered 26/08/08 - estimated 5/11/08!! ouch. no chance.

I cancelled, however i ordered it with a debit card and i am STILL waiting to get my money back.
I'm sorry to say this but dell are ****ING useless.

I ordered a Seaweed cover, backlit keyboard, 3gb, 250gb - not over the top.

Consider toyota make a car one every 9 hours, dell take the ****.

 

I ordered mine on 15th september, had delivery date of 10th oct, which was then changed to november 4th...that sounds scarily similar. And mine's seaweed too.

 

dell are rubbish. I've taken time to cool off before i write this.

I'm taking legal action if i don't get my money back soon. They are breaking several British consumer laws:

This one is from the 1992 supply of goods and service act:

When buying distance sellers (internet/telephone etc) consumers are legally entitled to receive the good within 30 DAYS. I waited two months?!

There are tonnes of consumer laws but we do actually have a bit of power not to get screwed around....

I WANT MY MONEY BACK. I CANCELLED OVER A WEEK AGO!!

 

Exactly the same thing as you...15th ordered, now november 4th is being displayed. I've had enough and am calling Dell to cancel now. It was a seaweed studio 15 too. Customer service is useless and will feed you any old lie to stop you cancelling the order.

 

I just checked my Order Status for the Studio 17 i ordered on 15/9/08 (1st ESD 29/9/08...2nd ESD 5/11/08).....It is out of stage 3! it is now in boxing! although the ESD has disappeared
Lets hope it will arive soon!
I hope others are having the same luck as me!

 

lol...would be absolutely brilliant if they were about to box my laptop and I cancelled the order

But I did cancel the order and told them to stuff my nonexistent laptop up their arses. Plus I am expecting them to foot the interest on my credit card too...cheeky *******s.

 

Finally got my money back.

I was just about to write an angry letter telling them how very angry I was.

Dell are ****. That is all that needs to be said. They kicked me right in the balls and I never had any of my problems resolved.

They can pay for my phone bill as well. I send them the angry letter after all then.

 

Let's see - I order my first Studio 15 on 9/30/08. I was told to expect it on 10/15/08. Got a tracking number for DHL. Then DHL lost the computer. I never got it. Finally got Dell to order a replacement computer. It was supposed to ship on 10/28 and be delivered on 10/29 but it is still showing "in production".

And of course every time I call I am told I have to wait 48 hours for them to update the system that they never update.

Fairly standard studio 15 in red. I don't know if I will ever get it.

 

Ordered: October 4th, 2008
Est Ship: October 24th
1st Rev. Ship: October 31st
2nd Rev. Ship: November 7th

Since I ordered it, my status remained "In production" despite the revised shipping dates. Checked status on November 2nd and it says, "No Order was found that met the search criteria."

Sent email to Dell's Customer Service and currently await response.

Does anyone know why all the delays with the Studio?

 

From what I can tell, Dell just sucks real hard. I ordered a studio 17 on october 21st with an esd of November 5th. Like clockwork, my order got delayed till the 19th a half hour ago. I'm totally confident that they will delay it once more. I'm real upset that Dell can't even keep up with their business after over a YEAR of delays. Man, if I owned a business, I'd.... STOCK UP PARTS?! They havn't seemed to get this yet.

 

Ordered: October 21st, 2008
Est Ship: October 31st
1st Rev. Ship: November 7

Yesterday, November 4, it went into boxing. I think they might make their second ship date. Good luck to those waiting!!!

 

Gaaaarrr, angry Dell customer here, first time poster!

I ordered a dell studio 15 on 23rd September, and estimated delivery date came to 13th of october....
13th came and went, received an email with revised date of 5th of November...
5th came and went, received an email with revised date of 24th of November...

Im starting to wonder if it will ever come??!!??

Just wondering if an angry phone call will push things along or get me nowhere, and if a discount or anything can be given, any of you guys had any luck with delayed deliveries?

Quick summary:

Ordered: 23rd September
Est: 13th October
1st Rev est: 5th November
2nd Rev est: 24th November

Good luck brave Dell customers...

 

You can probably get a discount, but I doubt it will speed up the delievery more than a day or two.

 

I wonder what you picked in your configurations that's causing your delay.

Mine was delayed once, but it finally shipped, yesterday. I should have it tomorrow.

 

Yeah, mine just got delayed for the 3rd time this morning. So not a happy camper. I've never had a bad experience with Dell until this.

 

Got my money back, and ordered an xpsm1330 off ebay...guess what, the ebay seller managed to get it to me the next day LOL...so much for buying direct from dell eh

 

-Intel(R) Core(TM) 2 Duo Processor T5800 1
-2.0GHz, 2MB Cache, 800 MHz FSB
-Genuine Windows Vista(R) Home Premium 32 bit SP1
-Jet Black Colour with Black U-Trim 1
-3GB (1X1GB + 1X2GB) 667MHz Dual Channel DDR2 SDRA 1
-320GB SATA Hard Drive
-256MB ATI Mobility Radeon HD 3450
-1 Year Complete Cover

confirmed order on 3rd-Nov
payed the amount on 4th-Nov
sales rep promises to deliver it by 11th nov
sales rep called me up to say "palmrest is out of stock so we are giving a free upgrade to palmrest with fingerprint reader, but the delivery will be delayed by 2-3 days" i said ok

today is already 13th still not got my lappy..... the oder status on the dell site says

Current Status: Ship From Factory
Estimate Delivery Date: 18-Nov-2008

i'am furious... and dell sales rep is not replying to my mail he is 'out of office'

when will i get my lappy??? the wait is killing me...

 

My shipment was delayed for more than a week (from the 11/21 to 12/1), but now it seems that it's actually shipped earlier than the second EDS (on 11/24). And I emailed the sales rep about why my shipment was delayed on the 21st. I got a prompt response and said that my laptop was actually in the final production stage and should be out in the next 24 to 72 hours (between 11/22 to 11/24), which seems to be the case. So I guess my experience with DELL isn't that bad... not yet.

I understand that some of you get really upset because of the delay or repeated delay and what not, but please don't take it out on where the sales rep is from and talk like a racist p****. The delay of your product has nothing to do with who answers your phone and deals with the progress of your product. You are right, the most they can do is to read the script and tell you the most surface issue that's causing the problem under the supervision of the company (i.e., whoever is in charge of that part of the operation of the company). In other words, whatever the sales rep or the customer service are doing or saying, they are told to do/say so by the company. If it were Americans doing the same job, they'd do it exactly the same way, as long as the company policy remains the same and the person who runs the customer service or sales department is the same... and this person is more than likely American. I doubt DELL would have Indians run the whole customer service section of the company.

Sorry for going off track.

 

Hello i orderd my dell studio 15 today 25/11/08.

I got an email saying they have confirmed my order and it will be deliverd by 12/10/08.

Now when i go to my order status its saying my order has been cancelled? How could this happen, im quite worried at the moment to be honest.

Please help

 

Yeah that is weird. You should call or email DELL to find out what's going on. Usually they'll designate someone to monitor your case specifically. This is the person you can talk to... or yell at when something goes wrong.

 

What annoys me more is that they havent sent me an email or nothing saying its cancelled so if i never went to see my order status i wouldnt of knew

 

Just an update from my post above.

Phoned dell today and i got a quote number which i had to confirm so that my order would be processed. I then confirmed the order and the guy said i would recieve an email 2morro.

I then phoned my bank to find out they had allready taken the money from my cancelled order. So dell have £630 of my money and i have absolutely nothing. No email no delivery date

 

Oh! I'd be really annoyed too if that happened to me! I'd probably call and yell though. That may help get things done right. But then after the order's in and laptop in production, all you can ever do is still just to wait.

I wonder why they have to wait till tomorrow to get your the confirmation though. If it's something the sales rep can fix, you should push. Just my 2 cents.

 

Don't yell at them, the guy on the other end of the phone didnt do anything in the matter...just call and try and find out what is going on.

 

I got it fixed on Thursday and it has been processing since.

Still in stage 1 which states:
We have successfully received your order.

After your payment has been processed, we will email you an Order Confirmation and your order will move to Pre-Production status.

How long does it stay in this stage? all it is is taking money from my bank and it seems to be taking an age to do this.

I bought a PS3 game off another website on friday and they have already taken the money from my bank and processed my order.

Paranoid loyal.