Somebody Stolded My Laptop... Please Help

Iamcanadian,

Sorry for your situation, and based upon how you were greeted when you visited the delivery I would not be surprised if they do in fact have your system.

Several years ago I had a similar situation with a different carrier. I was urgently waiting, checked the the website and found it was delivered (driver stated he must have looked at the address wrong) and the resident signed my name. I too stopped by, phoned, to be told they received nothing.

Long story short (probably too late) the shipping company investigated and paid the claim back to the shipper and I was in turn reimbursed. I later found out (when I was asked to supply a legal affidavit) that this particular driver had a high incident of lost/stolen items in a short time and other "issues" they would not share

 

Could be that the driver kept it.

You never know.

 

Surly the guy's signiture is not the same as your on the credit card? i know this doesnt mean much but just trying to input something

 

I was just coming in here to say the EXACT same thing, you really never know!!

I think the biggest proof it was the driver is the signature, your name was printed out correctly, right?? If I was sitting at home and out of the blue a delivery came to my door (and I had a thief's mindset to take it as my own) I don't see how (unless your name is something simple like Tom Smith) the owner of the apartment would have time to look at the name on the package, memorize it, and print it out w/o misspellings. I (again with a thief's mindset) would simply scribble something illegible.

That's just my 2 cents!!

 

If I were the driver, I would think it wouldn't be worth losing my job over.

 

He stolded and solded your 'puter. What's up wif Purolator, delivering a computer to a housing project? Didn't they suspect something was a bit fishy there?

 

wow that sucks, i hope you get your laptop back ASAP.

Purolator also made a mistake in delivering my notebook sleeve, thank god the wrong address doesnt exist. But i have been waiting for a week to have it re-delivered...

Conclusion:
PUROLATOR SUCKS.

 

somehow I think the shipping company will contact the police, his laptop is what almost $2000, assuming Canadian law is similar with US law, thats grand larseny a felony.

 

There's no doubt a felony was committed by someone (either Joe Dirt or the driver); the problem is proving it. I don't see how they don't have the driver go to the door and ID the guy ... if he "can't" or won't, then I'd have to suspect the driver was at least in on it (or afraid of the guy). That computer cost probably 2 years worth of this person's "contribution" to his own rent; c'mon, something's fishy here. Without the driver at least saying, "That is the man who took the computer and signed "John Doe" to accept it, there's no way the police will lay down any charges ... because there's just no case. The guilty dirtbag is going to get away with this one.

 

Well, technically that jerk didn't "take" the laptop. When something is delivered to your home and you didn't order it you have the right to keep it, that's the law.
However I feel for the OP as well as I would be pissed at my neighbor and would definitely want to put an axe in the jerk's head for just having my lappy. If Perolator gets it back hopefully it will not be opened. If they get it back and it was opened either have Dell compensate you or ask for an exchange.

 

I am so sorry for what has happened -__- i hope that u get your laptop ASAP
OMFG now i'm getting scared that my laptop will get stolen cause the delivery address is my cousinz and the place where he live is a very "ghetto" place omg scary...

 

So what exactly is the purpose of having the recipient sign for the package? To verify his or her identity? Well clearly this is an utterly useless verification method, as demonstrated by the events that have transpired with our bereft OP.

My feeling about this is that package theft can be greatly reduced if the recipient is required to provide a quick digital fingerprint scan. Furthermore, combine this with a digital photo of the recipient AND a signature and we have three layers of verification. In my opinion these are extremely cost-effective and viable solutions that would 1) save courier companies a ton of money in the long run, and 2) save a lot of unnecessary grief and aggravation for clients.

 

man, if he is talking to you like tthat before you even get to the door must mean he is on it and is afraid you will kick the door open and find him doing his criminal like things on it.i would just ask dell for a new lappie, because if you get it back, its gonna be like a refurbished laptop, and i dont think you payed 2000$for something used.

 

With those crappy electronic signing area that is 1/2" tall that the carriers have, I wouldn't recognize my OWN signature.

With something as valuable as a laptop, I'm surprised they don't require ID. Anyone can sign.. I can have some retarded kid sit on a doorstep and wait for a package and sign for it, doesn't mean it's the right person.

 

I don't think that it is the law to sign someone else's delivery and take it..... nothing's free anymore in this world....

Why can't u call the cops... and the witness would be the one who delivered the laptop...

All the best man

 

In the mean time, call Dell.. and if they don't ship you a new one at no charge, call your credit card company and dispute the charges. You after all have your original order e-mail (I assume) with the correct address, and the confirmation from Purolator that it was delivered (and signed for) by the wrong person at a wrong address. You never received your merchandise and you have proof. If Dell doesn't take care of it immediately, make sure you don't pay for it. Let Dell go after the buttmunch, it's their mistake.

Edit: I wouldn't want it now anyway, it's used.

 

you have got to be kidding me...last night i had a dream that someone else got my laptop because of an error in the labels....it came true for you ....
i cant believe that douchebag won't admit recieving it!!!

mine is on the truck being delivered i hope to hell this doesnt happen with DHL

 

UPDATE
Dell has issued me a new laptop! I asked them for a discount for all the trouble they put me through and they refused citing that Dell is not at fault. They told me that I should call the shipping company and ask for compensation for damages. Dell however promised to expedite the order.
I called the shipping company and they said that compensation should come from Dell. What a bunch of fu*king imbeciles...
Anyways I've already waited 28 days for the laptop to arrive, I guess I'll have to wait for another 28 days! I was hoping to get the laptop before school starts
So I guess that redneck got away with my laptop....

 

Depends.... Dell will probably go after Purolator to get back the cost of the 2nd laptop and Purolator in turn will attempt to send it'S lawyers at the &?*()?&&% redneck to get their money back. It's a slow and ridiculously long process but there is a chance the bastard will pay. It depends on both partys tenecity to act or to let it slide. I'll quote Steewie Griffin for our general feeling toward the redneck... "If all else fail... throw him out the goddamn window..."

 

Just hope it doesn't get shipped to the wrong address again.

 

I would keep on Dell about some kind of concession for the delay... the shipping agent is THEIR agent, not yours, you have no business with them, you didn't pay them for anything, Dell did. If they are going to refund or make right with someone, they need to make it right with Dell.

Dell however needs to make it right with you. It's nice for them that you did the leg work, spotted the error and got it to them in time, but that should be their responsibility, you did them a favor.

At this point as far as business is concerned, you paid for a laptop, it should have been delivered yesterday, it wasn't and won't be for at least a few more days.

End of story.

You did not do business with Puralator, you did not buy anything from Puralator, as far as you are concered who the f*ck is Puralator? You did business with Dell, they are who is on your credit card statement, they are who has your money, they are who owes you something back.

If the panel was bad would they send you to whoever makes the panel to get a replacement? No.
If the manuals were printed blurry would they direct you to whoever prints their manuals for a reaplacement? No.

When doing business you do business with one entity, it does business with numerous other entities and agents, but as far as you are concerned, you have only done business with Dell and so they are the ones who should make it right with you.

Dell did not meet their stated delivery window, it as due to an agent of Dell, thus it's due to Dell. Dell owes you compensation, explain that to a supervisor. You have days until your new lappy arrives, plenty of time to convince Dell how in the wrong they are.

 

Here's where you break into the guy's house and steal your laptop back. You now get 2 laptops for the price of one.

When the authorities go to this guy's house looking for the laptop..he's already been branded a thief. No one will believe him that it was stolen from him!

 

I have not read the whole thread, but Dell, in the Terms and Conditions of Sale, says "Loss or damage that occurs during shipping is Dell's responsability". You should mention that to them, and have them send you a new one while they work with Purolator.

 

well atleast your getting a new laptop than a laptop that is refurbished if they retrieve it.i would never stoop so low, and never have even signed the thing.i would have told the guy, wrong house.if i dont want that happening to me, i wont do it to anybody else.it is such a costly thing, and it is a waste if it is not you who paid for it, because your going to live with it in hiding from you or the person it actually belongs to(kind of hard to understand)if you see him with a 1520, its probably yours.

 

I doubt you will see the guy with a 1520... someone he knows probably got a great deal on a 1520 a few minutes after it was dropped off.

 

you are a genius....

 

Here in the United States, people are allowed (well, more like let off the hook after a long legal process) to shoot intruders who sneak around inside their homes. Breaking into someone's home is still an ******* move.

 

You are my new role model

 

Wrong thread :S

 

Even if you don't break into his house. Wait on his doorstep. Stalk him. Wait by his car. Hehehe. This is all probably not an option, so might as well have some fun with it

Not a doubt in my mind though, that if it were me, at the very least, I'd be f--king with him and his life for years. Throwing rocks at his windows at 3am. His car? Oh..I would not want to be his car...if he even has one that is

There's a lot of options open to you, even if you don't want to approach him face to face.

Obviously, just be careful. Make sure there are no witnesses. Don't threaten him in writing or with anything that can be traced back to you.

 

Despite the problems, can you please tone the language down? Anything that requires you to intentionally type *, !, 0, etc...should not be posted!

 

If someone received the delivery in person (as is implied by your statement that Purolator got a 'printed' 'signature' ( I take it you mean that they used block lettering rather than longhand/cursive ), then the Purolator employee who delivered the parcel could very likely identify that person to the police.

If the facts are as you have presented them, a crime has been committed. So notwithstanding suggestions in this forum and from Purolator, it might be in your best interest to file a police report ASAP. The culprit may even be someone the police already have in their sights for some other offense(s).

 

I was thinking the same. That guy probably knows ALL about how to unload stolen property without the police being able to trace it.

 

I would wonder if Dell can inactivate the CD key that came with that OS? I doubt the criminal is smart enough to install his own OS and there is nothing like a criminal customer finding out his criminal supplier sold him broken goods!

 

thank you again all for your great insight. I had a 50 mins conversation with Dell and spoke to the manager of the manager (so-to-speak). I explained everything and read to them THEIR own policy. They promised me to investigate the problem and get back to me for a possible discount.
They annoyed me very much; every time I present my case, its as if they have a tape recorder and they play the same message again "We regret any inconvenience this may have caused you and thank you for being patient with us"

 

The trick with Dell is not to let them go investigate things, getting you off the phone is their main goal. Stay on the phone, don't let them go, tell them there is nothing to investigate you have all the info that is needed right here and it's just not acceptable if they won't do something for you.

 

1) Make sure you dispute the charges on your credit card, you never received the item, and hopefully you have the original order with your correct address, the delivery information from the web site that shows it was delivered incorrectly.
2) Start putting things in writing. If Dell's policy states it's their problem, then they don't owe you a discount, they owe you a replacement!
3) I don't know about Canada, but in the US, mail fraud is a serious crime. We can contact the postmaster general to report it, can't you do the same in Canada?
4) Make sure to send copies of all of your evidence to the credit card company so that they don't reinstate the charges later.
5) Make sure you file a report with the police, they may not do anything but request a copy of the report for your records. The guy who accepted it is likely not a good person, but hey.. it's Purolator's fault for giving him a free laptop. Once Dell (well IF Dell) decides to recoup their cost they will be filing charges of their own so if the police already have all this information they know who to go after (this guy will be screwed in the end).
6) Make sure you fill out a complaint/damage claim with Purolator, and attach copies of all the evidence, Purolator will see from your original order that it's not their fault if Dell got the address wrong. Ask for a response in writing. Provide all of this to Dell if necessary to get your laptop expedited.
KEEP original copies of everything!

Bottom line is that it's Dell's fault (unless the address was wrong on the original order, and if that's the case how can they bill your credit card with the incorrect billing address?) and they need to get another laptop on its way to you. The only thing you should be out is time, not money. Messing further with the guy who received your laptop will only cause you more grief. Providing you can get the charges removed from your card, simply order another one.. whether or not Dell can give you another discount.

 

True and not true. If something is delivered to your home that you did not order and has your name on it, you do not have to pay for it. If you accept a delivery with someone else's name on it, it is mail fraud and theft. This is in the US anyways.

Keep on Dell IAC. Sorry about the tough luck.

 

someone always sign for me because ups and fedex always show up at around 5pm and the good thing about living in apartments is that my packages can go to the security office when i'm not around i've even considered having my stuff shipped to my work place from now one. cost less to ship to and from a commercial area

 

He did say he was getting a replacement from Dell right? So this is really only a matter of getting a discount for your inconvenience--because you have to wait a little longer to get a laptop.

You might want to talk to a lawyer about hitting this guy with an identity theft charge, on top of mail fraud.

Funny how a few posts ago, I was talking about throwing rocks at his window, and now I'm advising talking to a lawyer.

Keep in mind, you can only do one or the other, hahahaha

 

did something get stolded?

 

yes but any friends can throw the rocks while you sit in public, assuring a strong alliby..

 

THANKS to everyone for the advice, because of this community, they gave me 200 dollars discount + 30 dollars Dell gift card

AMAZING... I LOVE YOU PEOPLE!!!!

I'm still angry about the wait... :`(

ONE day that redneck is going to payback, that's how the world works...

 

We can just imagine how upset we would be in the same situation.

Good luck dude! I hope you don't have to wait too long for the new lappy to arrive.

 

How bout you slash his truck tires, paint an american flag on the roof, and bash in the headlights and stuff 2 dead skunks in there...

But don't take me as one that condones violence against our less fortunate neighbors to the north

 

Just wait a cotton pickin' minute here! The rest of us rednecks resemble that remark! Hey, they got rednecks up in Canada? A Canard redneck?

 

Um...don't ya mean a Confederate flag there, good buddy?

 

No, because a typical redneck already has a confederate flag on his car, and the guy is canadian, so painting an american flag there is pure ownage.

You would be doing a redneck a favor by painting a confederate flag on his car. You want to paint something he hates, not something he loves.

You don't give a fat guy a hamburger to piss him off, you give him a salad...

 

Exactly...

This guy doesn't look too pissed off! =)

 

lmao this is making me laugh ^^