*The 8/28 Est. Shipping Club*

like i said in another thread mine is supposed to ship tomorrow but is still in the build stage as of 6am this mornin.... my hopes are not high to say the least

 

mine is meant to ocme on the 28th but it is still in pre production.

how likely is it that its gonna be built/tested/boxe/shipped between today and 2moro?

SAYING THAT....its bank holiday 2day so i dont know if i'll see any action until 2moro....if im lucky!

 

i'm willing to bet my left nut we're all gonna get pushed back another 2 weeks and if this is your 3rd delay, you'd better call and make sure it doesn't auto cancel

 

arent you are a girl?

but yeah my is supposed to ship wednesday...its still in the build stage. i am going to cancel my order if it's delayed

 

ok then, i'll bet my left boob

 

I'm screwed. Still in the hell of build

 

i'm calling tomorrow to get myself a credit

 

ill take it..... dont think mines gonna ship

 

Mine is due to be shipped tomorrow (original date was 8/21), yet I'm still in the build stage. Called Dell and the rep assured me it will ship tomorrow, though, and he promised to call tomorrow to let me know what the status is. Yep--we'll see what happens.

As of right now, planning on calling tomorrow and asking for some sort of compensation when it doesn't ship and gets delayed again.

Michael

 

anybody thats supposed to ship tomorrow see a change?

 

I'm waiting in queue for Dell's lame ass live chat. I dont knw why even bother. I chatted with a rep on friday morning asking about the back order status of the bezels. She said she'd email the manufacturing dept and get back as son as she hears back....well, its Monday mornin and I han't heard squat. Just another empty promise from Dell again.
hmmmm...2 minutes 6 seconds till connected.

 

I have finally moved to boxing but that has not changed since Saturday so I chatted with a CSR this morning to see if it will make the 8/28 deadline. They said it would. We will see. There is hope for everyone

 

Wow..the rep said "I assure you it will ship tomorrow with no further delays"
Sounds like he gave me some serious ammo if it delays further

 

Hmmmm...I still dont believe him
Here is a copy/paste of our chat

System An agent will be with you shortly.
9:26:50 AM System Khushboo Sharma has joined this session!
9:26:50 AM System Connected with Khushboo Sharma
9:26:55 AM Khushboo Sharma Thank you for contacting Dell Customer Service Chat. My name is Khushboo. How may I help you?
9:27:17 AM brian dobrzensky Hi, I am contacting in reference to issue #172984289.
9:28:27 AM Khushboo Sharma I will be glad to check the records for you right away.
9:28:29 AM Khushboo Sharma Please verify the complete name as it appears on the account.
9:28:42 AM brian dob***** I inquired about the staus of my seriously delayed order on Friday morning regarding the backordered green bezel. The rep told me she would contact the manufacturing Dept and get back to me. I havn't heard anything. My order has been delayed twice, and the current est ship date is tomorrow, but my machine is stll in the build stage
9:28:47 AM brian dob***** Brian Do***ensky
9:29:20 AM Khushboo Sharma Thank you for verification.
9:29:35 AM Khushboo Sharma Is ******.net your e-mail address?
9:29:43 AM brian dobrzensky yes
9:30:31 AM Khushboo Sharma Thank you for the information.
9:31:01 AM Khushboo Sharma Brian, are you referring to 1520, which was placed on 07-18-07?
9:31:09 AM brian dobrzensky yes
9:31:31 AM Khushboo Sharma My records show that the estimated date of shipment of the order is Tuesday, August 28, 2007.
9:31:45 AM Khushboo Sharma I assure you that the order will ship on this date for sure and there will be no further delays.
9:32:24 AM brian dobrzensky you assure me? Sounds pretty confident. How are you so confident t will ship tomorrow?
9:33:01 AM Khushboo Sharma My records show this date, this is reason I am confident.
9:33:11 AM Khushboo Sharma Your order has been delayed before.
9:33:14 AM Khushboo Sharma I assure you there will be no more delays.
9:33:56 AM brian dobrzensky ok, if you assure me I will plan schedule around this. If further delays o occur, I hope you can understand I will be very upset. Thank you 9:34:16 AM Khushboo Sharma yaw
9:34:16 AM Khushboo Sharma I apologize for the typing error. Please ignore the last statement.
9:34:18 AM Khushboo Sharma You are welcome.
9:34:21 AM Khushboo Sharma Is there anything else I can assist you with?
9:34:39 AM brian dobrzensky no, will you forward this chat log to me
9:35:01 AM Khushboo Sharma A transcript will automatically be sent to the e-mail address you provided at the beginning of this chat session.
9:35:06 AM Khushboo Sharma Are you satisfied with the level of service provided during the chat session?
9:35:56 AM brian dobrzensky As long as my machine ships tomorrow
9:36:16 AM Khushboo Sharma I understand that.
9:36:28 AM Khushboo Sharma Your order will ship on time. Please don’t worry.
9:36:30 AM Khushboo Sharma It was a pleasure assisting a valued Dell customer like you. 9:36:36 AM Khushboo Sharma Thank you for using Dell Customer Service chat to resolve your issue today. Please keep the chat window open at the end of this chat for an opportunity to rate our interaction through our instant survey. For referencing our interaction today you may use case # 172984289 . This case number holds information on our interaction today and will assist you with contacting Dell in the future. For any other issues, please refer to the web site www.support.dell.com
9:36:36 AM Khushboo Sharma Have a nice day.
9:36:38 AM Khushboo Sharma Take care.
9:36:38 AM Khushboo Sharma Bye.
9:36:41 AM Khushboo Sharma You've indicated that there are no other issues you need my assistance with. With that in mind, is it okay with you if I exit this chat now?
9:36:49 AM brian dobrzensky yes

 

ARGH!

What is the point of an estimated shipping date if it doesn't ship by then?

What is the point of a *new* estimated shipping date if it doesn't ship by the new date?

Why even give a date?

 

Well, I guess he thinks my machine will test, box and ship to the states in 18 hours

 

thats all BS..the're not in the factory..they sit in little cubicals telling lies so people keep waiting....thats what they're paid for

 

thanks for the hope

 

I finally made it to boxing.

 

You do realize that you marked out your last night half of the time, and the other half it is showing, right?

 

the chat is absolutely useless ..my 4th time today and they keep feeding me all that i already know....all they ask is, is this your name? is this you email...jesus

 

the hell, u got shipped in 5 days and your angry?? feel grateful u lucky bastardo, some of us waiting for 50 days

 

Ive ordered on 7/18 and still in build stage / production its 8/27
and i have the magic date of 8/28 .... ( at least for today and tomorrow)
I have never had this problem with dell before. is this going to hit 2 months +
i started school on 8/20 .... so i had to rent a laptop while i wait


i ordered a blue 1720
160 gb hd
2gb ram
8600 nvidia
glossy 1440x900 screen

 

most likey there is another delay if you call today and is still in build stage....

 

Yea, I started to take them out, then I realized my name was on every comment I made....whateva.
Oh by the way, my name is Brian Dobrzensky

 

im adam sparks and still dont have a dell

 

ESD: 8/29

it's 8/27 and still in build, I don't have very high hopes, but this is seriously effed up because I ordered in July and need this dumb laptop by september for college.

 

Why does Dell market a Back to School Special if they can't even deliver. I ordered through the University website and my 1720 is still in production with no updates. It would of made sense for them to flag those orders as priority since they were having a sale geared towards it. 1 week till college starts and I am still waiting on a 2month old laptop that is probably sitting in the corner waiting to be shipped!

 

Well my laptop finally arrived today. Two days before my first class was supposed to start.

Funny enough, the class I was going to be taking this semester (Cisco Networking 4) has been canceled due to lack of enrollment. It now seems I won't need the laptop until NEXT semester!

Go figure!

 

Well I just called the automated service number today and my laptop is in the kitting stage. Is there hope that it will come by the weekend?

 

Not likely.

The boxing stage usually takes about 4 days or so. It may be possible you get it by Friday, although I think Monday is more likely (this is assuming you have Next Business Day shipping).

 

They just swore to me that my notebook will ship tomorrow.. HA! Not getting my hopes up.

 

there should be a legal action that we can take against their little promises...2 reps promised to look into something for me and give me a call...still waiting

 

Mine shipped on Friday. I couldn't get tracking information over the weekend. Dell said they would call me back today. As it turns out, they called me about 20 minutes after my Laptop arrived.

 

they were just trying to make sure they sent the right laptop lmao...i ve read about some ridiculous mistakes on this forum.
some guy got his laptop with a spanish keyboard ! go figure lol

 

Just called back again and its in the testing stage! It was in the kitting stage this morning, so maybe it will make the ship date after all!

 

If you are in the 8/28 club, it won't be shipped on time. The boxing stage will take 3-4 days (most likely). It may be shipped by the end of the week.

 

oh well, hopefully by the weekend, I'm going home that weekend from college, so it will be easy to pick up.

 

I'm in this club. Ordered my 1720 back on 7/10. Yikes!

 

Just got off the phone with customer (dis) service
was my first time calling just been waiting patiently
the person i got was an Indian lady that apologized
for the whole experience like 20 times and the whole conversation
sounded like she was reading it off a piece of paper
she could not give me any information as usual honestly it was like she didnt
know how to speak English and was winging it . she seemed
as confused as the customer. sounded pretty noisy in the background like
1,000 of calls coming in and everyone running around , or they had to
setup make shift offices like 3 foot cubes in a big room and just crammed 10,000 people that would take money to sit and read scripts all day.
basicly all they do is beat around the bush about it .

im not happy i dont have a laptop

oh i noticed today if you build a vostro laptop you can buy Gold level support
..... to actually talk to someone from the US .......
why does this have to cost more .....

Oh other laptop makers nows a good time to start a sell of premade ready to go units
----------------
ord 7-18-2007
esd 8-28/2007 ... not gona happen /sigh
Blue 1720
dual core 2 ghz
2 gb ram
1440x900 glossy lcd
8600 gt 256 mb nvidia
3945 intel wifi
160 gb HD
DVD-RW
vista ( to be deleated )

 

Because it costs the company more.

Dollars > Rupees.

 

I do feel bad for the CSR reps. It's not their fault things are being delayed yet they have to give 1,000 apologies every day when they're given obviously very little info. I have been sure to be extra kind and appreciative when i call or chat and each time they have thanked me for being nice....which makes it easier to get them to go out of their way to help out.

 

They probably felt my frustration, but I always tried to be respectful.

 

the same statement can be said the other way around

you keep more customers by providing a good customer experience
like telling the truth
speaking good English got to understand the person your talking to
keeping your word ( if you say your gona call / email back you do it )
communication ( always keep things in the open- call / email , your order might be delayed ... up front )

 

The Indians I have spoken with (about 3-4 of them now) were easy enough to understand. The accent was not too heavy. This is the only thing that is harder to control. Their policies (calling you back, etc) should be the same no matter what country they are in.

I haven't had any problems with "Dell" Indians.

 

I have absolutely no empathy for the CSR's after the 4th person told me they would take ownership of my order and keep me updated. I have not heard one single thing from any of them....NOTHIN!

 

Then you have every right to be angry. I don't blame the fact that they are Indian though. I lost a job to a bunch of Indians that couldn't do the job we could (it was a joke how bad they were). However, I blamed my boss who flew over to train them. They can follow instructions just fine. If properly trained, they will do well.

 

That goes for everyone...

 

Well tomorrow's suppose to be my Big Ship day along with who knows maybe hundreds or thousands more people out there like me...Fixing to go check my order status to see if it's jumped to another week or two away.. Wish me luck...

 

Yeah...thats what Id call racism. If im not mistaken.

Just because your company moved to somewhere in India, doesnt mean that only indians work there. And you also make them sound incompetent.