who got back the most from dell?

I ordered a m1300 on July 18th from Dell Mexico. The total was $19,500 pesos (roughly 1780 usd), now i was happy that i ordered because at the time the LED upgrade w/cam was only 80 usd, which is now up to 230.. so far so good.

I had been checking my order status and keeping in touch with my rep, as usual i was promised a 2-3 week delivery (yeah right), august 2nd to be exact, i entered my order number and my status would appear as "not available". I called right away and was told my problem was fixed, so i hung up happily and checked my new number to find out my order had been CANCELLED AND REDONE! I called again as fast as i could and was told: "i gave you a new order number because there was a problem with the last one, i did this so your order will get there faster". I mean, WHAT THE ****? What kind of an idiot to they take me for? I know he messed up and its like i had just ordered it all over again on Aug 2nd. Damn.

Ever since i have been emailing and trying to call the bastard rep who keeps avioding me even though i try to be the nicest guy ever to try to get compensation, all i ask for is a discount so i can get completecare protection, but he keeps being evasive whenever he actually answers my email, let alone trying to find him on the phone which is next to impossible. Im pretty mad but all i really want is my damn computer! Something extra would be nice cause well.. you know.

Should i try with a different random rep? Or what do you suggest? He mentioned the one time i could get a hold of him that, he cant do any upgrades unless i ordered from the US "where the computers are made" (theyre not made in the US dumbass), but i call bull.

Help please? :O Or should i just give up and let it get to me whenever (if) it does?

 

I still say you SUCK but damn man that is sooo awesome

 

What's a FoS?

 

Full of S>>>

 

Why? Because you got what you deserved (the free stuff)? I don't get why people are blaming other people, when it's clearly totally 1000% Dell's fault...

 

Yay! Dell just gave me $100 million, a private yacht, and a mansion in Beverly Hills! All I had to to was ask for it!!!!!!!!!!!!!!!!!!!!!!!

 

Could I get how much that amounts to in USD, and also how much you paid for your laptop so I can update the first post? Thanks.

 

Why bother? The sucker settled for a lousy ONE private yacht. If he'd called back for a better CSR, he could have gotten another.

 

The compensation system is so random, some people with no delays gets credits, while some people with delays get nothing.

 

Honestly though, it's not fair that some people get all these free stuff and others get nothing, or just a crappy "next day delivery" like I got. I don't understand how you guys got that stuff like the free monitor! WTF?! Did you have like a year delay or did you just sweet talk the girl or what? Whatever I guess the world just isn't fair.

 

I'll just keep on phoning them until I get what I want. Hopefully a free processor and RAM upgrade, and a free bag.

 

lol dell is cool

 

Are the CSR you guys called to in canada? I think the American CSR are mean,, all they gave me was a 1day free delivery....

 

hehe.... 1day free delivery and the rest of the 4th and the 5th days are not!

 

Dell XPS m1330
Original price: $2148 (from dell home)
What I paid for: $848
How I got it:
-$650 off from university deal
-$100 coupon code (valid with .edu address)
much cheaper upgrades from university than dell home/business
Free Z-2300 speakers (from concession coupon)
Free Next Day shipping

 

Nice but add your specs....

Under a grand though...not bad.

 

I think the Canadian CS are much better then the CS us American's get forwarded to. Or maybe certain people just got lucky. I don't know, but I wish I could have gotten a sweeter deal lol.

 

I've talked to about 5 CSRs so far and all of em were guys... and they weren't that nice either.. I hope I talk to a nice woman next time.

 

I will agree with that although I have had success with Del Canada via India Online. XPS Reps in Canada are based out of Mississauga or Edmonton. I personally think that they are the cream of the crop, especially the techies at XPS Tech Support. I have never once had one tell me that I was incorrect and have had a few invite me to discuss my thoughts with them. In the end that led to a large involvement in the 'squealing' issue of M1210s and later, the sku problems that were recognized through my five page letter to Dell as I am told.

Cooincidentally, the M1210s were pulled a very short time after I sent a very long letter explaining my lengthy history with this squeal. A short time after that, a nice man called and said they would be replacing my M1210 with a M1330 and some performance upgrades.

I personally feel this had alot to do with my success in upgrades and discounts. One CSR senior manager told me that I may have unknowingly saved Dell thousands as the sku issue was discovered because of, or parallel, to my letter with respect to the M1330

I don't know what truth that holds in reality but, I do know that my file seems to be marked with a happy face.

A bit of proof of this 'luck' can be seen here:

08/08/2007 173XXXXXX Shipped 11/08/2007 $XXXXXX
08/08/2007 173XXXXXX Shipped 11/08/2007 $XXXXXX
02/08/2007 172XXXXXX Shipped 11/08/2007 $XXXXXX

Notice how long before order and delivered...They arrived 15/08/2007.

Fastest re-orders Dell has ever gotten to a client I think.

 

Flame, I'm going to look you up when I have to order next time.

 

Hi,

I'm looking for the Inspiron 1501 at 499$.

I'm wondering if its possible to have it cheaper (like some of you did). It seems easier to get discounts when you are buying a very pricy lappy.

Finally, I also need a 22" LCD I will try to say to the rep that I want to buy that lcd from Dell but they need to compensate for the 3 weeks delay of the screen since you can have the same at future shop with no delay.

Do you think it could work ? Any advices ?

Regards
Fred

 

I have assisted many in buying low price systems and the constant is that the 'goodies' are always given to those who are getting upgrades with their system.

I have never been able to get a 499 laptop cheaper except for the unannounced Staples "Getting Rid of Stock" sales.

I dont believe you can get this any cheaper. Secondly, I really don't think they will compensate for your wait in this case; its not a long period of time and you haven't given them any reason to compensate (upgrades + delay which in this case are nil)

Good luck though and let us know if it works!!!

 

Yeah.. that what I thought.

Anyways, I tried and I almost had a 50$ coupon at the Dell Kiosk but the guy said that my lappy needed to be worth 1000$ minimum (not the total laptop + lcd). I also tried by phone and by chat (all within the morning lol).

So in the end, I don't get anything. The guy told me a little story (which may be true) about this laptop being sold at loss because Dell lost their first position to HP. He says that Dell uses such deals to regain their top position and the buying power that come with it.

So Flamenko, unless you want to give it a try for me (which I don't really think you would hehe) I will buy it like that (I needed cheap and I don't think I could find cheaper for similar stuff). I just hope that next year when I'll get a bigger budget, I'll be able to make things works a bit better (thanks to you btw... i gave you rep).

The guy at the kiosk said that I should enter his sales rep number when I order so he can manage my order and blablabla... Will he really help me or he just said that for his stats ? I thing it may not be a bad thing to gave him the stats... as Flamenko said, its good to have a rep which is close to you. In that case he is no more than 2 km away !!

Another funny thing. The guy at Future Shop once said to me that he could beat any Dell quote and that Dell is crap and that he hates Dell etc... I came to see him with my 1501 at 499$ and after reading the quote, he said that he could not beat that with what he has in stock... He said that he once had an Acer that would beat that but from what I saw with those he had in stock, they only had celeron, 14" screens and were at least 599$.

my two cents...

Regards
Fred

 

well thanks to Flamenko I got $300.00 plus taxes credited back to my credit card, I am waiting for a replacement XPS m1330 I was told 5 to 10 business days when I called today I was told 3 to 4 weeks maybe longer so after talking with her for awhile I asked about compensation she said they normally don't do that for lead time delays but she checked and came back with giving me the credit which was more than I thought she would offer.

 

300 Bucks!!!!! Hmph!! Aren't you glad you made that call now? Do I need to refer you back to the post just before i suggested it??

Congrats Jab!!!! A little politeness goes a long way don't you think?

 

I am very happy I called back thanks again to you, and it makes a difference if you are polite to them, she was very surprised that I would have to wait so long, she felt bad and kept saying oh wow that it a long time so that is when I asked her what she could do. Thanks again for your suggestion.

 

HAHAH, so here's the kicker. earlier from dell i had gotten free NBD shipping, and $100 credit for my long ESD....... now that my order is being delayed i'm getting in queue to chat online right now, to get a nano or some more credit when i get a call from dell saying my laptop will ship TOMORROW!!!!!! heheh, still gonna go for that nano vx tho.....

 

Finally!!!! The Thread Comes Alive!!!!!! ALIVE!!! ALIVE I TELL YOU!!!

HOOOHOOOHAAAHAAA YAYAYAYA!

I feel like the Dr. Evil of laptop manufacturers.

 

jerks are like, "we're not allowed to give compensation for order delays" what should i say to the next rep i talk to to get something like the nano vx?

 

Some are like that... I dont kow about the US but i recently was told that a Rep can comp u up to 200 cash or merchandise right then and there on the phone without spvr approval.

I suggest calling and trying that next. For the most part, I havent encountered ANY rude Reps but im from Canada...Maybe their workload isnt the same.

I dont know if you are aware of it but CSR Reps and all Dell employees are rated by a point system where they accumulate through thank you correspondence to their spvrs and the way your conversation goes on the phone. It is common place to have someone monitoring without your or the reps knowledge. they actually get points for certain things they HAVE to say to you...

Similar to MacD's "Would you like an Apple Pie with that order?" You feel like hollaring... IF I WANTED A #$#$$%%^ APPLE PIE I WOULD HAVE ASKED FOR A #$$#%%&^& APPLE DAMN PIE!!!

I laugh when they have frustrated the heck out of you then close by saying "I hope I have been of service to you and if you have any other concerns please call again" LMAO

 

point system vs dignity...point system vs dignity...they chose point system

 

well i just complained to my cSR, and she actually LEFT THE SESSION!!!! and they just transferred me to the jerk who was no help..........

edit: denis_kerketta...... no help. so i just ended up leaving the chat. if the laptop doesn't ship tomorrow i'll call up w/ a REALLY legit complaint.

 

Please keep race out of it.

 

i explained to them how others who ordered at the same time and after me got the 1520 (same equipement on most). and wanted to know how that happened. So they sent me this e-mail. what do i do with this?


Thank you for contacting us at Dell Home and Home Office customer care today.

Your issue has been assigned case number *******. We are working to resolve this issue as quickly as possible. Please refer to this case number when communicating to any Dell representative regarding the issue we discussed today.

If your issue is not resolved to your satisfaction, please contact my case manager by replying to this email. Please include the best times for us to call you and your preferred phone numbers. We will do our best to reach you at these times, or as soon as possible thereafter. When replying to this email, please leave the subject line unchanged so we can route your reply correctly.

Thank you again for choosing Dell!

Nelson
*******

Home and Home Office Customer Care
Dell, Inc.

How are we doing?
In an effort to improve our service to you, Dell randomly surveys our customers. If you receive a survey from Dell by email, we would like to hear about your experience with us.

Did you know about our online support ?
For additional online assistance please visit our website at http://support.dell.com or log onto Dell MyAccount service. Through these you can check on delivery or service call status, rebates and invoices, maintain your account.

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hey flamenko, i am in canada, and which ever csr i go to, tells me the dont compensate for delays.i dont think they are saying this cause i got too much, i only got a carrying case.shouldnt they compensate for fuurther, or already happening delays?thanks

 

Sent u a pm but u have to realize...you only ordered less than 2 weeks ago

 

sure. but i myself am indian and have no bias against indians , it has just been that the majority of them, as in all of the ones who i have talked to, read scripts.

 

I have noticed that Dell tell some people that they will get compensation when their notebook ships and some get compensation immediately. I think that it is always better to try and secure compensation before your notebook ships because if you come back to them after they may well not uphold what they promised you. What is some other peoples take on this?

 

I had this happen. I was promised a level of compensation and when the laptop shipped, I was put in contact with another person who didn't uphold that. I got a manager on the phone and immediately had the issue corrected.

If you don't get anywhere, escalate. Of course, getting compensation immediately is better, but Dell Canada wouldn't do it for me until my system shipped, so that the compensation is 'based on the numerous factors such as the length of the delay'.

 

Flamenko, I ordered a red 1520 on 7/7 and they cancelled on me. I called and they re-established my order on 7/13, but have been delayed several times. Latest is 8/28. I'm from US and have been in contact w/CSR's all along, but all I get is apologies and next day shipping. Any suggestions?

 

My only suggestion to you would be to follow my link below. This seems to be a very common occurrence with many US consumers, yet, some have done well for themselves.

I would def shop CSRs if i could in your case; find one you get a feel for being compassionate. Approach the conversation as if its a game of chess. Make them believe that its them who wants to keep you happy; literally put them in your shoes. Politely say that you are at wits end and there is a point where dignity just has to kick in. Ask them what they would do if they were you.

Dont get frustrated, be very polite and also cognizant of their sit as well explaining you dont envy their job lately with all the delays. Then just politely ask if they can help you to remain a happy Dell customer in any way? can they throw in something just for your frustration..Good luck

 

I got free next day shipping and a $50.00 credit, but who knows if i'll actually get the credit she said i wouldn't get it until at least 8 days after my order is shipped and since my ESD was delayed until 8/28 who knows!

 

all i want is my laptop before i leave for school.....i get what i paid for,

 

I ordered a M1330 on the 26/6 and it was delivered on the 22/08. CSR and manager agreed to give compensation after delivery. I emailed giving reasons why I wanted compensation and the fact that I have bought other hardware from them this year and I will be buying more hardware this year. The best they could do was 10% of purchase value (£1200 - $2300). I accepted this and its to be credited back to my c/c in 3-5 working days.

 

I just managed to get a coupon for a whopping 25.00

I guess it is something. I also got free upgrade to next day shipping.

I just got them to upgrade that to 50 bucks. Getting better.

 

I ordered an Inspiron 1520 Jet Black on 8/15, ESD 8/28. It now seems to have moved up a day on its own to 8/27.

I originally got it shipped to my home address in Oregon since I didn't want to have to pay sales tax (my parents could ship it on). But by calling just now I was able to change the shipping address to my college in Pennsylvania, still without paying any taxes.

I was also upgraded to Next Day Shipping for free, even though I didn't ask for any compensation. Now my laptop will be arriving a day before I will!

 

lol make sure there is someone to sign for it or youll have to wait an extra day

 

I think I now know why I got such a good deal on my Dell.

When I ordered my Dell online, I was told a 6 week wait ahead of time, and that was smart of them. That's what they should have done with many of you, but most people don't want to wait 6 week to get their computer. But, there's a bright side of it all, instead of them telling me 2 weeks and then me bartering for free stuff, I got a bunch of free (included) stuff right out the gate.

Free wireless N card. Free bluetooth. Free double the memory. $300 coupon. 2 years of the free junk Mcafee security, but at least they tried. But I got a good deal for everything I ordered, and I don't need more free stuff.

Just want you guys to get your machines so I can start calling to see where mine's at. I'm not calling Dell until at least some of you July people get your machines.

Good luck!

 

Pragun- How are you determining "value of assets"? I actually was charged $1305 for my notebook- $1234 before tax- but that was after using two coupons, one of which was a non-public one provided to me by another forum member. Putting aside Dell's built-in "free upgrades," the sticker price of my notebook was actually $1684 (before tax). That might be a useful thing to try to factor into the chart- sticker price, price paid (to see what people were able to save with coupons, which could be a factor in how much leeway reps have to give credits back) and credits/refunds obtained.

In my case, putting aside tax, that would be $1684, $1234, and, as of a little while ago, more than that $40 I had previously...I'm waiting to hear back with a confirmation from the Dell case manager, but my two-digit credit back has just made it into the three-digit range. Details to follow!

 

ya dell just sent me a email and said i would get 100 off after i get it