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    Missing 8770w's serial number.

    Discussion in 'HP Business Class Notebooks' started by ninza, Jan 14, 2015.

  1. ninza

    ninza Notebook Enthusiast

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    Hi, i have a second hand 8770W and having a problem with it, i contacted HP, gave them the serial number, and they say can't help me, because the serial number i provide is invalid. Their technician said, maybe there was a previous repair and the serial number was not programmed in the machine, or something. And there is no sticker with the serial on the notebook, i messaged the previous owner and waiting for his reply but still.

    Any ideas guys?
     
    Last edited: Jan 14, 2015
    ninza, Jan 14, 2015
    #1
  2. KLF

    KLF NBR Super Modernator Super Moderator

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    I saw your post in the calibration thread and it got me thinking...

    Could that laptop be an engineering sample? It might be the reason for missing serial number. However I don't know how to tell difference between normal production unit and pre-production sample.

    The other reason could be motherboard replacement but tech forgot to add SN into it. Previous owner is the one who would know that.
     
    KLF, Jan 14, 2015
    #2
  3. ninza

    ninza Notebook Enthusiast

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    @ KLF #2

    Good point here about the engineering sample! that was the only that crossed my mind as well, i didn't knew about the motherboard replacement possibility though, until the HP tech told me. By the way HP System Information gives me a 10 digit alphanumerical serial number, it's not blank, it's just not valid for HP. Sadly until now the previous owner is out of touch...
     
    Last edited: Jan 15, 2015
    ninza, Jan 14, 2015
    #3
  4. 2.0

    2.0 Former NBR Macro-Mod®

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    If you have the original box, the serial number will be on that also.
     
    2.0, Jan 14, 2015
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  5. ninza

    ninza Notebook Enthusiast

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    @ 2.0™ #4

    No box :(
     
    Last edited: Jan 15, 2015
    ninza, Jan 14, 2015
    #5