Potential Fix For Nvidia Owners with Stop/WHEA Event 17 Errors!

ok what follows is a lengthy tutorial on how to fix the WHEA Event 17 Errors, and also if you have any of the following:

Stop 0x116 - VIDEO_TDR_ERROR
Stop 0x122 - WHEA_INTERNAL_ERROR
Stop 0x124 - WHEA_UNCORRECTABLE_ERROR

This is not a 'be all and end all' solution, it is mainly for Quadro FX, (and some Geforce!) owners, as it works for the following cards: (That i've tested), and should work for the others:

FX2800M, FX3800M, FX3700M, FX2700M, FX1800M, FX880M.

Now if this doesn't fix your situation, then there is something else at fault within the system, but i have had it with going to black screen or having work time wasted due to system instability.

OK if you're all sitting comfortably, lets begin!

(This also works if you have a factory installed version of windows 7)

===============================
Tutorial V1.2
===============================

Firstly, to stop things messing around, there are 2 parts to the tutorial. The chipset part, and the Nvidia part. The chipset part is important, because that stops the WHEA Errors.


==========
Chipset:
==========

1. Go to intel.com and download the INTEL 5 SERIES CHIPSET DRIVER (FOR NOTEBOOKS!!) for windows 7 32/64 (If you have a 8540/8740 get the exe, or get the one for your notebook)

Link here windows 32/64bit version: Updated 1st Nov 2012

2. Make sure this is SAVED to a location you can copy it to.

3. You will end up with a file called "infinst_autol.exe" Copy this to a USB pen or to the ROOT of another drive. USB is safer.

4. Go to start menu and type CMD into the search box. when you see CMD come up on the start menu, right click and 'run as administrator'

5. It will open up a black box like this one:



6. Type

Code:

 E: 

where E: is your USB drive, and press enter.

7. Type

Code:

 infinst_autol.exe -overide -overall 

and press enter.

8. An 'Extracting' Window will then open up, and then the INTEL chipset setup will show. Install the chipset drivers by clicking next, and wait.

What this does is overwrite a lot of the Microsoft Drivers, most importantly D138 which is the PCI-E bus that is causing the issue!

Your screen will flicker, and you will need to reboot twice before continuing the next step.

9. Reset your SATA preferences. Open Control Panel and click on system.

10. Click on Device Manager, to open up a new window.

11. Click on DISK DRIVES to open up, you should see an SD Disk Device, a USB one, and an ATA Device. double click the ATA device.

12. This will open a new window. You want to click on policies, and make sure both boxes are ticked like this:



(This gives about 10-15% faster performance overall on the system, because we have batteries!)

13. Close those windows, and remove your USB drive.

===============
OPTIONAL
===============

14. Go to control panel and POWER OPTIONS

15. Click on balanced, then Change Plan Settings. Then Click Change Advanced settings.

16. Scroll down to PCI Express then Link Power Management and set it to OFF while on AC power.

Like this picture:



17. Click apply then ok and close, then restart the system. (You will need to do this twice. it will ask you to reboot again straight away, make sure you do so.)

That Concludes the Chipset Side.



==============================================
Nvidia Settings
==============================================

It has been found that the Nvidia Driver is the issue, with it's "POWERMIZER" feature.

This section has changed, since there is a LOT of hp software that uses 3D overlays, when they shouldn't -- HP Wireless Assistant, HP Connection Manager, and more set the clocks to max when they are run.

There now is another solution similar to the one I posted first, but this one identifies the apps.

If you are unsure what apps cause your stop 0x124 then use OLD WAY - below. (However, it should be pretty obvious what is causing the system to bluescreen, so make sure you make a note of what you were doing!)

Also Make sure you're running the right Vbios (see post below - 8740W owners!)

##########
New Method!
##########

Ok so you've just had a stop 0x124/0x116/0x122 error. You were either in the middle of a heated gaming session (most likely), or hard at work designing something using solidworks or (ugh) flash. This newer method will keep your temperatures low, and only switch up the clocks/powermizer to off when you run those problem suites.

This is not a complete fix. We have identified a Driver issue, which sadly has been about for a while. I'm not quite sure if it is hardware, or software that is the problem, but linux does not exhibit any lockups when using the 2800M I have, so I am lead to believe it has to be driver/windows based.

The most common things at fault are directx based suites. Sadly most of you gamers, this means that from time to time you'll get one of these too.

ok for version 1.2 New Method.

0. Ensure you are running either the HP or Nvidia Verde based driver...

1. Remember what Application did you wrong, in this example we will be using a game which ALWAYS hits me with bluescreens and is confirmed an issue: EverQuest II

2. Make sure your chipset settings are set up as above, remember you don't neccessarily *NEED* to turn off powersaving on the PCI-E bus, hence why it's optional now.

3. Right Click on the desktop and go to Nvidia Control Panel



The Nvidia Window will come up as normal.



4. You will need to Click on Manage 3D Settings



5. Click the Program Settings Tab - You will want to click ADD and find your application. You will need to ensure it is the .exe not the shortcut!



6. Scroll down to where it says about Power management... The issue is in that one dropdown menu...



Set it to Prefer Maximum Performance.

(This example is for a steam game - it uses the path <Driveletter>\steam\steamapps\common\Left 4 Dead 2\Left4dead2.exe)

Explanation: What this does, is when you run the application in the 'add program' section, the graphics card will turn off power saving while it is active, which will stop the clocks changing between power saving modes (which cause the stop 0x116/0x122/0x124 errors). This is a better way than the catch-all solution below, in the old method

7. Rinse and repeat for other applications that give you stop errors.

8. When you are done, Reboot your computer, and it should be smooth sailing.


=============================
Confirmed Stop Error Giving Applications:
=============================

Feel free to send me a pm, or reply to this thread regarding other applications that cause you stop errors:

Applications
AutoCAD 2011 - Confirmed
Solidworks 2010 - Confirmed
Flash CS3 - Confirmed
3DS Max 9 (DIRECTX MODE ONLY) - Confirmed
After Effects CS4 - Confirmed

Games
Everquest II - Confirmed
Left 4 Dead 2 - Confirmed
TES V - Skyrim - Confirmed
Battlefield 2/2142/BC/BC2 - Confirmed
World of Warcraft - Confirmed

More to come as they are discovered.


#########
OLD METHOD
#########

1. Make sure you have either the HP or Nvidia driver installed, doesn't matter which one. I'm using 275.33 or something so my window might look slightly different.

2. right click on the desktop and select Nvidia Control Panel.

3. Click on Manage 3D settings.

4. There is a drop Down menu, Select BASE PROFILE

5. scroll down to where you see POWER MANAGEMENT, and set this to PREFER MAXIMUM PERFORMANCE.



Click Apply, then reboot the system.

And you should enjoy a free happy life.

=========================

To Check to see if your WHEA Log Events have gone, you need to click on start then Control Panel, then Administrative Tools, then EVENT VIEWER.

You will get up a new window, which may seem confusing, but it's ok.

Click on SYSTEM EVENTS.

Hopefully your events should look clean like this one:



Ok if you decide to try this, can you let me know results, what system you are using, and what graphics card it is.

Thanks again for your time, and i hope this tutorial gives you a lot of less stress in your working days.

NOTE IF YOU UPDATE YOUR NVIDIA DRIVER AFTER YOU HAVE DONE THIS TUTORIAL, YOU WILL NEED TO RE APPLY THE NVIDIA SETTINGS AGAIN, SO JUST REMEMBER!

This is only true if you click 'Perform Clean Install' which if you have programs set in this way, is not really recommended.

 

Posting my 8740W Vbios Tutorial in this thread so it's easier to find for people, rather than it being buried in the history of the main thread!


============
Update History:
============

Drivers Updated 5th Jan 2012

V.5 Added... newbie guide
V.4 Changed tutorial to reflect F.0B Bios
V.3 Changed tutorial to reflect F.0A Bios
V.2 Changed tutorial to reflect F.09 Bios
V.1 Original Version

===========

VBIOS TUTORIAL

If you have a FirePro - this doesnt apply

Tutorial for updating Video Bios for Nvidia Cards

1) download the bios version F.0B and run it. Select USB KEY

2) when the hp usb tool runs just close it - don't let it install the freedos sys files because they don't work on the laptop

3) download the win98boot files from here Win98 Boot Files and follow the rest of that tutorial. the HPUSBFW is in c:\swsetup\sp52278\ run it with right click 'run as administrator'

4) OPEN the newly formatted drive. In another window, you will then need to go to c:\swsetup\sp52278\rompaq



5) Unhide files in the folder window. Config.sys/Kernel.sys may be hidden if you can't see it, go to organise -> folder and search options, then the view tab. Click the button that says 'show hidden files, folders or drives'.



If you can't see config.sys uncheck the second box, (hide protected operating system files) remember to change it back afterwards.




if you are running F.08 or Above go to step 7


6) YOU NEED TO UPDATE THE BIOS TO AT LEAST F.08 FIRST BEFORE RUNNING THE VBIOS UPDATE.

for this you need to copy everything over that is in the ROMPAQ folder to the pendrive, then reboot to the usb drive by pressing F9 on the HP logo screen

press enter when you have the program open, and follow the on screen instructions.

let the computer power off and give it a few seconds (5-10 is ok) before restarting. then go back to Step 6.


7) IF YOU HAVE BIOS F.08 OR HIGHER ALREADY - you need to copy everything over from the ROMPAQ folder EXCEPT CONFIG.SYS that is in the folder to the pendrive, then reboot to the usb drive by pressing F9 on the HP logo screen


8) Now to update the Video Bios.

if you have an Nvidia 2800M (like i do)

type 'n 1.rom' (without the quotes) it will give you the current bios version with the new one. type 'y' and it will update. Skip to step 9

if you have an Nvidia 3800M

type 'n 2.rom' (without the quotes) it will give you the current bios version with the new one. type 'y' and it will update. Skip to step 9

if you have an Nvidia 5000M

type 'n 5.rom' (without the quotes) it will give you the current bios version with the new one. type 'y' and it will update. Skip to step 9

9) now press ctrl +alt + delete and let windows load. when it has done, choose shut down.

10) Turn on the pc again, and you will have a shiny new Nvidia vbios


======
UPDATE
======

This VBios update will enable you to:

> Use the CUDA acceleration in Adobe CS5

> Use CUDA for AVC-HD/PRO, VC-1, WMV-HD, CoreAVC if you don't know what these are, they are used in blu-ray playback.

> Run the IRAY Renderer in 3DS Max, GPU Rendering in Maya/Max

> Will fix the PCI-Express Timeout bug common with the 2800/3800M when running DirectX based overlay software (AutoCAD/Solidworks is an example)

> Will enable PCI-E Power saving on the cards (switching from PCI-E 2.0 to 1.1 when its IDLE)

> WILL ENABLE USE OF DRIVERS HIGHER THAN 250.13, AND THE DRIVERS FROM NVIDIA WHICH PROPERLY INSTALL PHYSX/OPEN CL/MAXIMISE/AUTOCAD SPEEDUP DRIVER. This is in caps, because it seems HP are still shipping the old Vbios' and people are having issues.

> Will enable users to use the Verde Drivers. If you have a 2800M, and wish to use the Nvidia Verde Driver, when you come to find the driver, select Quadro FX (notebook series) then 3800M on the driver page. The 2800M Driver is included in that package.

Also if you have a 2800M you can use the Quadro Embedded Driver. This is a different Branch than the Verde Driver, and is specifically for the 2800M you need to select Quadro Blade/Embedded Server, then 2800M

> If you are running any game made before 2008 - MAKE SURE, you run it in XP SERVICE PACK 2 mode in windows 7. This will stop a sporadic shutdown/BSOD

> It will stop the lag timeouts on the PCI-E bus, which sometimes result in a random STOP 0x124/0x116/0x125 error.

Note:

OLD 2800M Vbios Value: 62.92.B6.00.08/62.92.B8.00.02 NEW: 62.92.C0.00.03

OLD 3800M Vbios Value: 62.92.B9.00.02/62.92.BC.00.09 NEW: 62.92.C0.00.04

OLD 5000M Vbios Value: 70.00.35.00.06 NEW: 70.00.37.00.0A
(The 5000M No longer is shipped with this old Vbios, but check if you have one)

----------------------------

CURRENT NVidia Verde Driver - 2800M/3800M/5000M: 285.62 <- ok driver, USE THIS FOR AUTODESK 2012 SOFTWARE!!! (Max/Maya/Composite/Softimage/Mudbox etc) Fixed Directcompute apps, and opengl rendering. Buggy for Directx 9b software - use caution

CURRENT BETA NVidia Verde Driver - 2800M/3800M/5000M: 290.53 <--- Some speedups on 3800M machines, best for 5000M at this time, stops 0x116/0x124 on some directx 9 applications - USE FIX FOR 0x124 ERRORS ABOVE

CURRENT NVidia Quadro Driver - 2800M Only: 276.42 <- Regressed to the older driver, not really good for us now.

CURRENT BETA NVidia Quadro Driver - 2800M Only: NONE <- Not really recommended Regression issues.

CURRENT HP Quadro Driver - 2800/3800M/5000M : 276.21 (8.17.12.7600) <- Fixes 0x116 SOMETIMES - Still not recommended for users with multi-display without a docking station (No AUDIO OUT ON DP+ -> HDMI) - Stop 0x124 Errors frequent on 3800M - STILL doesn't install OpenCL/CUDA/PhysX Properly.... sigh

 

Reserved for HP Updates.

 

Excuse me Siorah, I don't know what to download from intel. I select:
Chipsets
Product line -> Laptop Chipsets
Product name -> Mobile Intel® 5 Series Chipset

Then I get the following downloads:

INF Update Utility - Primarily for Intel® 6, 5, 4, 3, 900 Series Chipsets
INF Update Utility - Primarily for Intel® 6, 5, 4, 3, 900 Series Chipsets - Zip Format (I think it's the same but zipped)

Both are version 9.2.0.1030.

Is this what I have to download?

Thanks in advance.

 

don't download the zip version, just get the .exe

 

Ok, so the INF Update Utility - Primarily for Intel® 6, 5, 4, 3, 900 Series Chipsets is what i have to download. Now I'm working on a job, but when i have some time i will try.

Thanks again.

 

update,

it seems just disabling the power management in the Nvidia driver stops most issues, but people should update the chipset anyway.

I got a new gpu put in one of my machines, and the problem has gone.

 

Hello, I try your settings and I get the same whea logger in the event viewer; more I immediately started to see blck screens and a freeze!

I had to set again the power management of NVIDIA to adaptive to fix.

With HWINFO64 I have fixed many issues: firefox not responding and random shut downs.

 

which driver you using cypher?

 

I was using the beta: 275.50; I now have installed the 280.19

Thank you.

 

Any nifty tips to tell what is running as a 3D application, I just did this fix and the GPU is now sitting at max clocks. Taken care of the wireless assistant.

Not a major problem as I don't use the laptop off mains power but would be nice to quiet down the fan a little.

 

Right sorted it. For anyone else that has the same anti virus as me. Was ESET NOD32. If you enable "Gamer Mode" then the clocks are no longer on max while power is being supplied.

 

thanks for the update sockpuppet. you can also set specific apps to use 'max performance' if you notice the stop 0x122/0x124 happening when you play games for example.

 

Argh! Max clocks is back. Siorah, anywhere to view what the system thinks is a 3D app?

 

hiya sockpuppet;

The way around the max clocks issues:

What i did was to find the applications i mostly get a STOP 0x116/0x122/0x124 with.

In this case it was the following apps (yours will vary)

Autodesk Architecture 2011/2012
Adobe AfterEffects CS4
Solidworks (all)

(games)
Everquest 2
I don't play it but know it gives 0x124 errors (World of Warcraft)
And pretty much any Directx 9c/9b game.

what you do is on the 3d settings like in my tutorial,

Instead of setting the base profile to high performance, you leave that as adaptive.

Then on the next tab, add the program that you know causes issues (so say Everquest2.exe) and then set that to 'prefer maximum performance' instead.

So when its running, there is no bug in changing the clocks over, and then when you're not running the problem apps, your machine is nice and quiet.

Sio

(I will add this to the tutorial soon)

 

tutorial updated...

Enjoy, and happy new year folks

 

Hello, I happened my old windows 7 professional 64 bit installation became corrupted. The hard disk was unaccessible and I had to reinstall the OS on another hard disk. To regain access to my old data on the former hard disk I had to use: EASEUS Data Recovery Wizard Professional 5.5.1
When running it I notice the temperature growing and the fan speeding up; then my elitebook 8540w shut down.
Every time I run it, same story.

That application may: recover all of your data from a crashed or deleted hard disk.

May some of you try to run it on a 500 GB hard disk to know if my issue occurs in every elitebook 8540w or not please?
Contact me here: Twitter for any queries.


Thank you.

 

Be better if you can tell us what is heating up. Either GPU or CPU.

 

Hello, monitoring the temperature with HWINFO64 I noticed it raises up to 99 °C before to shut down; I mean the 4 cores ones; INTEL i7.

Have you tried that application?

Thank you.

 

firstly, don't hijack threads with things not related to the problem you have. and secondly, you just need a repaste and a clean out.

but obviously, HWINFO64 doesn't tell you how to look after your pc...

go clean out your computer and then you will have no issues.

Sio

 

My Asus G73JW-A1 finally running good with the latest Nvidia Driver, Verde R295, v295.73 eliminated ALL of the WHEA Logger warnings I had been getting in the past year!!!!! Before this version I had to set 'Power Management Mode' to Maximum Power which made my GPU run hot and I had occasional spontaneous shutdowns do to power supply overheating (I think???) -- now Power Management Mode is on 'Adapative' and GPU runs at about 115 degrees Fahrenheit unless running intensive graphics (HTML5 Fish Tank Test, for example with 1000+ fish). No longer getting any WHEA Logger warnings in Event Viewer. Hooray!!!!!!!!!

 

Hi Sio,

What's the best drive for the Quadro FX 2800M (HP EliteBook 8740w)? The "Quadro Notebook Driver Release 295 WHQL (296.35)" or the "Verde 296.10 Driver WHQL"?

Thanks.

 

My G73jw is experiencing this event every startup, about a minute after power-on.

Reinstallation "infinst_autol.exe -overide -overall" had no effect...

And I doubt a second part, about Nvidia card profiles might help, since nvidia control panel is still not loaded when it occurs.

Maybe, this solution might help those who experience too many such messages at a time...

I, myself, won't pay attention to this error, if not those two complete hangs (like BSOD, but even without a blue screen) I've experienced today...

Another thing to mention - there's a newer infinst_autol package availible...

PS
So, Siorah, won't you please update your link in the thread's 1st message ? Just in case....

 

which driver are you using, and what card does the g73sw have?

I will update the link yes, thank you for that.

This issue is much less obvious now we are in the 300 series drivers, either it was down to a driver issue, or Nvidia just adjusted the timeout functions, we'll never know

I am currently on 310.33 and haven't had issues in some time.

 

Cool,thanks! That was the point of my message...

I'm on 306.97 (WHQL)...
If you're talking about my G73jw, it's got Nvidia 460M GPU.

Since I've not experienced any hangs since my last message, I just don't care about those events any more... Still, there are not gone, still once every startup. Maybe it's not related to this topic at all....

 

Hi, I have an HP 8540w that was giving me the WHEA-logger error 17. I setup a support chat with HP, and they got back to via email to install and run this MS hotfix: Download System Update Readiness Tool for Windows Server 2008 R2 x64 Edition (KB947821) [November 2012] from Official Microsoft Download Center

I downloaded, installed, and rebooted - and viola - no more WHEA errors. This is the fix, or this fixed it for my laptop. I installed the latest NVIDIA QUADRO drivers, and tried to update the Intel Chipset 3400 drivers. But this MS Hotfix Windows6.1-KB947821 is correct.
I'm impressed with HP fix - the correct information in one email.

 

sammer003,
I've just installed the hotfix you've suggested on my Win7 x64 (although download description says it's only for Windows Server 2008 x64 ....) But after reboot those "Event 17" "A corrected hardware error has occurred." happened again... (I keep receiving these errors time to time after reboots...(but I don't care much....))

Hm, by it's description,as far as I get it, this hotfix shoulf resolve problems with Windows Update....