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    Problem with protecttools drive encryption (HP6460b)

    Discussion in 'HP Business Class Notebooks' started by water200, Jun 7, 2011.

  1. water200

    water200 Newbie

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    hallo,
    I have a problem with the HP protecttools drive encryption (HP protecttools/McAfee software). I encrypted only one hard drive partition, all windows (7 pro) and HP software should work without decrypting.

    But since I changed the password, the drive encryption software asks for password7/fingerprint already during startup, after passing the bios password/fingerprint and before starting windows.

    - password and fingerprint are recognized by drive encryption, but theres an error code "EF060003" and the notebook won't continue with starting windows.
    [this error mesage differs from the "wrong password"-message, its not a problem of forgotten password! same with the fingerprints...)

    Is there a possibility to disable protecttools drive encryption trough bios setup?

    How can a access windows 7 safe mode in order to disable the encryption? Pressing F8 during startup doesn't work.

    Thanks for any hints!
     
    water200, Jun 7, 2011
    #1
  2. KLF

    KLF NBR Super Modernator Super Moderator

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    KLF, Jun 7, 2011
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