*HP ENVY 17 & 17 3D (1XXX series) Owners Lounge*

Hey Jaxxy,

I just finished chatting with HP tech support and they seem to think that two externals plus the laptop screen should work. Who knows if they really know. When I asked for documentation they sent me to this page:

Using Two or More Displays in Windows 7 HP Envy 17-1001tx Notebook PC - HP Customer Care (United States - English)

It is not specific to the Envy 17 but it uses the windows 7 screen resolution thing (as shown in the link) to deal with extending the displays. You have probably already tried this, but if not, it's worth a shot.

 

Yes I have tried all that and it doesn't work. I would love to be proven wrong as 2 external monitors with the laptop display all at the same time would be great.

 

Just checked my order status and still in production. Since it's already past close of business in shanghai, guess it won't ship today. Must be the early bird penalty as I ordered at 6:30 am on may 19.

 

Just got off phone with HP CS and she assures me there's nothing she can see as a delay - my order still says June 1st - she thinks it may be FEDEX delay in updating the ship info (yeah, I know, it's easy to blame the other guy) ... FWiW

 

^It's 5am here in LA and my status is still unchanged. I ordered at 12pm on the 19th. I just don't get it... why the arbitrary delay?

 

Well if it's any consolation, mine still shows as not picked up yet on FedEx.com, so June 4th seems pretty far fetched at this point...

Shipment information sent to FedEx
Please check back later for shipment status or subscribe for e-mail notifications

Date/Time Activity Location Details
Jun 1, 2010 3:31 AM
Shipment information sent to FedEx

 

Judging from the engadget photo gallery, there are 4 intake grills on the bottom in intercardinal directions? If that's so, what's a good cooling solution for this?

 

You may want to check in the Service Manual; there are actually 7 intake vents on the bottom.

 

My shipment initially said June 1 and estimated delivery date June 4 by 10:30 am. It just shipped June 2 and now it says estimated delivery date June 7 by 10:30 am. And I paid for 2-day shipping. I hope they know I will be seeking a refund.

 

I'm certainly not an Apple Fanboy but I wonder how Apple was able to deliver 1000's of iPads on the promised delivery date (a Saturday too) whereas HP cannot even keep its customer service website dates up to date?

 

I'm beginning to have queasy feelings about HP's lack of info.....

I ordered a ThinkPad W510 with the FHD screen, in January, and when the promised ship date arrived (and passed) Lenovo was very slow in admitting they couldn't meet their deadlines -- then they began moving the ship dates out and finally (for the FHD models) pushed them several months into the future -- many (most?) of us cancelled our orders. In fact, it was that decision that prompted me to seriously consider HP -- hope I'm not seeing a repeat.

 

I know what you mean. I think it's just a difference in management, but it's also got to do with the fact that ipads are not custom builds, so it's much easier to prebuild and ship on schedule. Apple also has their own consistent sales history to forecast how much they should expect to sell in the first few months, whereas, companies like HP have a much broader and overlaping lineup that it's hard to forecast how much they should expect to sell any given product.

However, I'm not taking sides with HP either as they should have anticipated a good amount of sales for the Envy 17 in the first few weeks at least (the customer rep called it their "flagship notebook"). They should have tried their best to at least meet their own estimated dates if they couldn't exceed it. I just got off the phone with the CS and they are indeed blaming the holiday weekend and FedEx for not being able to meet their projected dates. That excuse doesn't fly since some people here already got their orders in shipping now. If they don't get the 5/19 shipped by today, it's going to cause orders made on the following days to become delayed as well.

Bah, I'm not at the point of being angry, but it irritates me when companies get lazy like this. In a world economy dictated by deadlines and efficiency, some entities just think it's ok to fudge around while others are made to strictly follow them...

 

my order status reads:
HP ENVY 17 customizable Notebook PC Item shipped

i ordered 05/19/2010, 11:37:21 PDT

Estimated build date: June 1, 2010
Tracking Number:
4351438xxxxx


FEDEX DETAILS:
of the four highlight statuses, mine reads
"INITIATED"
Shipment information sent to FedEx
Please check back later for shipment status or subscribe for e-mail notifications

Anticipated ship date Jun 1, 2010
Estimated delivery Jun 4, 2010 by 4:30 PM
Destination:
RANCHO CUCAMONGA, CA

Service type:
International Economy Distribution - Indirect Signature Required
Weight7.2 kg/15.9 lbs

 

sorry to hear you guys on the front lines of the Envy 17 experience are having trouble. hope they work out for you all in the end. I'm pretty satisfied with my purchase, for what it's worth.

best of luck!

 

AJREYNOL,
Can you elaborate on the pluses and minuses of your Envy 17? What kind of battery life are you getting? I am thinking the 17 is a little too big to move around but am worried the 14 is too small.

 

He doesn't have an Envy 17, he has a MBP 17. You should be asking Jaxxy or KiwiStyle.

 

Hi Everyone,
I am new to this board and am thinking about getting the Envy 17. Can anyone provide an opinion about the i7 720QM versus the i5? It is my understanding that the i7 in the Envy 17 only has discrete graphics. Does the i5 have the integrated graphics and the discrete and the ability to have the discrete graphics turned off automatically or is it a manual process? I'm assuming the battery life will be better using the i5. Can anyone confirm this? Any opinions between the two processors are appreciated. Will not be doing heavy gaming or using applications that really require lots of CPU power.

Thanks

 

No Envy 17 models have switchable graphics, doesn't matter if you get i5 or i7. And yes battery life is better with the i5 by a considerable amount. Really the only reason you should get the i7 over the i5 is if you are doing CAD rendering, video/photo editing, or running powerful statistical/computational programs. If none of the above go with the i5. The i5 is WAAAY more than enough for any games. Most games right now run fine on old ulv C2D processors.

 

How did you fit 2 HDDs into your MBP17? Did you remove the optical drive?

 

Hi,
My name is Fabrizio and I'm Italian.
I am interested 's envy 17.
In Italy will be available in late June.
Can you tell me if you can install mac osx in vmware? Someone tried?
Or a Hackintosh OS (think not)?
Thank you very much.
Fabrizio.

 

Guys,

Just got a notification of shipment delay email:

Due to product constraints we will be unable to ship your order on the original estimated ship date. The revised estimated ship date for your order is 6/5/2010 or no later than 7 business days from the original estimated ship date

Original ship date was yesterday. I had placed my order around 2pm on 5/19. I assume its because I ordered with an SSD since its not available in the config now. Not suprised it was delayed. No reason to get mad, it's just a laptop =) Waiting just sucks though!

 

To bixiosun:

Discussion of Hackintosh and trying to get Mac OS installed on non-Apple hardware is against the rules of this forum.

 

Envy Delay--Me too:

Ordered on 5/19.
No SSD
8gig RAM
i7-720QM
9 cell batt
Full HD HP Ultra BrightView Infinity LED Display (1920x1080)

So it's anyone's guess as to the cause for the delay.

"Due to product constraints we will be unable to ship your order on the original estimated ship date. The revised estimated ship date for your order is 6/5/2010 or no later than 7 business days from the original estimated ship date."

Update 30 min later ($25 coupon for a new purchase):
"Dear Valued Customer,

Thank you for your order. We sincerely apologize for any inconvenience you have experienced with your custom computer. To thank you for your patience, please accept this coupon for $25 off one item purchased at HP Home Store. Coupon expires 7/31/10."

 

Just got the same. Interesting that they offer to cancel the order. My paranoid side wonders if this is because we used bing cash back 25%.

Edit: they just sent a $25 coupon due to the delay. My paranoid self is back under control.

 

Got delay email too

i5, 1 stick 4GB, SSD+HDD, 1080p lcd

 

I guess most of us who ordered when it was released on the 19th had our shipments delayed by a working week. I assume that everyone else who ordered this laptop after that will similarly get a week's delay.

 

cancelled - double post

 

I doubt it because one of the guys who got their shipping initiated mentioned in a previous post that he ordered with BCB.

What I don't understand is why HP said there was no problem on their end and blamed FedEx for not picking up the shipment on time. I called twice on two separate days, and they both said the assembly was finished and there is no noted delay on their end. The second rep, after speaking with their supervisor, even said it was ready to ship, but FedEx didn't come pick it up; she even said that I should be getting tracking info by tonight if not tomorrow. Now it turns out that "due to product constraints..." HP can't ship before the 5th? What a load of bs. I wouldn't mind so much if they told the truth from the beginning, but saying one thing, blaming others, then saying something that contradicts everything else said before just doesn't sit well with me.

I'm going to have to wait like the rest of you who ordered on the 19th, but this is definitely going to have a lasting negative impression of HP for me- not because of the delay, but because of their mismanagement with customer service.

P.S. $25 consolation for an extra week of wait isn't a good bargain. I'm going to try and get another incentive from them...

 

I hope they don't assume that!

 

It's probably true, or it'd be ridiculously strange/unfair to have someone who ordered the same laptop 3 days later get theirs first.

Btw, what is there to get with a $25 gift certificate? There are no good sleeves/cases for a 17" laptop (I don't need a backpack), there aren't any good mice, there aren't any reasonably priced storage solutions... there doesn't seem to be anything worth buying.

Since it expires at the end of July, I wonder if I can use it to buy a gift card that doesn't expire, lol.

 

I think that every single delayed computer had the 1080p screen; maybe its the reason, like last time with the dreamcolor2 display.

 

It isn't completely tied to the FHD screen if it is at all. That was part of my order and I haven't been notified of any delays related to my order. Status is shipped on the HP website and my fedex status is being updated with movement information.

 

What's the date, though?

I had the standard shipping and my original estimated delivery date said June 4th, and now it's 8th.

 

Mine has been marked as June 3rd since it updated to shipped status on Monday and I found the tracking number online. I had been refreshing the status on the HP website often and got the shipping information there at least half a day before I got the 'shipped' email from HP.

 

Ouch. Insult to injury.

 

Boy, I sure hope that's not the case - that's what caused the " Lenovo
experience".... 3-5 month delays when their supply of FHD screens got interrupted (if you look on their site you'll see they don't offer anything better than HD+ even now). I ended up canceling and ordering an Envy 15.

BTW I see that my order still shows June 1st even tho I got same delayed email as others - curious.

 

ok, i did NOT get an email indicating a delay but i did notice that my estimated delivery date/time has changed.

previously, i was supposed to receive my shipment on 6/4 by 430pm

now it reads estimated date/time of arrival is same day 6/4 by 1200pm

4.5 hours ahead of schedule? i'll take it.

i also ordered 5/19

 

Hello everyone. I too have ordered an Envy 17 on the 19th of May. I just received the delayed shipment email that moves the ship date from the 1st of June to the 5th. I called to cancel and they offered me a $100 refund to not cancel. So if you want an extra discount, you know what to do.

 

I called them shortly after my last flame post here and voiced my complaint about their inconsistent customer service. I got switched to a supervisor and explained our particular situations. She said that there was a mix up and that I will be getting $100 off my notebook. $100 off is a much more acceptable compensation than a $25 coupon that was intended to make me spend more money IMO. FYI, all I did was let them know that they shouldn't have encouraged me to raise my expectations based on consistently false customer service information (no mention of canceling... heck no).

I think the rest of you 5/19ers should think about your options as well.

 

I would, but I can definitely see that voiding my BCB. In the grand scheme is not a big deal for me, just a small bummer. I'm more worried at this point as to the amount of heat (and possibly noise) this thing will be putting out.

 

Place my order on the afternoon of 5/19. 1080p screen, i5, no SSD. Got the same shipping delayed email and cheapo $25 coupon. I'm not in a huge rush for the machine, but i'm also not going to let them string me out either.

 

11000 is not that high, my last returned AW M15x gets 12200 with 5850, stock clock

 

It doesn't void your cashback. I specifically asked them if it would and they said no since it is not a coupon.

 

Any news on battery life yet? I've been refreshing like crazy and I am not seeing anything.

 

Just out of curiosity...assuming that you'd run windows 7 on both, why choose the Envy 17 over the MacBook pro 17"?

 

Macbooks are overrated. Macbook pro is too expensive for what it gives you. Nvidia Optimus is having issues on the Macbook.

The Envy 17 is much better for the price if configured correctly. You get the 5850 which hands down beats the 330m in the Macbook pro. You get USB 3.0. You get Eyefinity. You don't have to buy adapters to hook up external monitors. You are not tied to Apple.

Sure it may seem like I hate Apple. Yes, I hate Apple. I would not buy their products, but if given something for free, I'll take it. I did consider a Macbook for college, but it just doesn't justify the cost.

 

...Not to mention poor driver support on the Windows side.

 

Well, I publicly secretly hate it as well, but I'm not yet stuck in my ways. And since my Envy will probably be delayed (supposed to ship on June 8th) i've got a little bit more time to second guess my purchase.

I know it seems like a small detail, but I couldn't do without the number pad. I could do with one of those gorgeous screens though, those things are nice. I hope the 1080p Envy 17 screen is comparable to it. If the length of the name of the screen* is any indicator of quality and longer is better, it should be pretty damn good!

*17.3" diagonal Full HD HP Ultra BrightView Infinity LED Display (1920x1080)

 

if ((screenName.length == unusually long) && (longer >= better))
{
screenQuality = "pretty damn good!';
}
else
{
macbookProScreenJealousy = true;
}// I like curly braces. So what?

 

Really? I didn't realise the 5850 had that much of a significant edge over the 5830...