*HP ENVY 17 & 17 3D (2XXX series) Owners Lounge*

Hi,

I recently purchased an Envy 17 1195ea, Windows 7 64-bit SP1.. I just wondered if anyone has an annoying problem where it won't resume from sleep. If I close the lid, the machine goes to sleep as normal. When I open the lid (after a few minutes or so), the power light flashes for a split second and then shows the POST/BIOS info screen, shortly followed by a message along the lines of "your computer was not shut down properly" and a few options, one of which says "start windows normally" etc etc. Hibernate works fine.

I've checked the event log after Windows has rebooted and I keep seeing:

Critical: Event 41, Kernel-Power

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

followed by:

Information: Event 89, Kernel-Power

ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.
_PSV = 403K
_TC1 = 2
_TC2 = 5
_TSP = 5000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 0K
_HOT = 378K
_PSL - see event data.

I tried applying Service Pack 1 but it's still the same, and a few web sites suggest upgrading to the latest graphics and sound drivers which I have done.

After the usual things suggested by HP Support, they suggested I send it back.. I'd only had it a week! If only I could get into the "advanced" BIOS I'm pretty sure I can sort it but I'm all locked out :-( It's a PITA having to hibernate if I want to leave it 10/15 mins.

Anyone else having the same issue?

Thanks in advance,

Jason

 

I did a clean install from my MSDN technet sub. I simply removed the old HDD and swapped it out and booted to my own DVD. I did note that I couldn't boot to USB, which was annoying to me.

I'm honestly not sure the FW, as I never updated my notebook. I was one of the first waves of deliveries so I'm sure its a low version, but I haven't had any issues, mine runs flawless, and I'm scared to update =)

Its a 128gb model SSD C300.

Will run crystaldisk or whatever its called when I get home.

As an aside, I'd like to eventually add a second disk as a non-RAID storage unit. I see the compartment, but have no clue where to get a mounting kit for the Envy 17. Any leads?

 

Mine seems to work fine.

Question: Have you had this happen without closing the lid - like on battery power with it set to go to sleep after 20 minutes of idle time?

 

Hi Peaches,

Thanks for quick reply. No I've not tried that yet. I usually just close the lid, I don't even have to wait that long, less than a minute and then I get the problem. If I close the lid and in less than 5/10 seconds reopen it, sometimes it will resume fine.

 

Actually I just realised I'm posting in the wrong thread! I have a 1XXX series Sorry!

 

Try that and see what happens. You say it hibernates fine - how is it going into hibernate? I'm guessing you have never had it hibernate after a period of sleeping with the lid closed, always putting it in hibernate off the start menu? Have you tried putting it to sleep off the start menu without closing the lid?

EDIT: Haa - ok - well - you can still try these things - I'm just trying to figure out if you have a software or hardware issue......

 

This is where I got my caddy:
Hard Drive Caddy & Cable for HP Envy 17 (also works with SSD) [HP-ENVY-17] - $38.55 : NewmodeUS, Hard Drive Caddys for Notebooks

I have a feeling I might have to do a clean install. Some drivers are probably screwed up, which is why it does not show up correctlt and won't be read by AS SDD

 

Throttling issues are back again. Guess it wasn't the Coolsense software overall.
I'm starting to wonder that I might have a faulty chip. How come I can keep it running at max speed when idle, but as soon as I put some load on it, it will spend the majority of it's time at 800Mhz. This is not what I paid many hundreds of dollars in upgrades for.

My 21 days are up, but trust me if this is faulty, they'll be forced to fix it somehow.

 

I am selling that same caddy for $34 shipped in case someone needs it.

http://forum.notebookreview.com/com...-envy-17-2nd-hdd-caddy-cable.html#post7453648

 

Hey - I tried to look back at your posts to see if you ran either Prime95 or Core Damage with FurMark just to see what your results were, but didn't see any posts for it. Have you tried these yet (running HWINFO32 at the same time to watch the CPU temps)? I'm just curious what you get. I have noticed that when my system is just sitting there - the cores will bounce around between 798 and 29xx, but as soon as I run something - they are more like 22xx which urks me, but still, that's not in the 700's at least.

 

I'll go ahead and run them now, it's getting silly that the speeds are higher when surfing than running a game. It's almost like the CPU goes into some hibernation when you put some heavy load on it.

 

I agree....to me...the entire thing hinges on that Radeon card - which I'm starting to want out of the machine.....

 

Don't worry, I figured it out. Stupid HP minimal Win 7 recovery screwed it up. Intelchipset driver showed the right version but seemed to be some dumbed down HP version. Installed the full package frm intel (same version number) over it, and AS SDD picks up on the SSD. Funny as is, my write speeds went down (to what they are per spec). So the HP chipset driver must have just screwed it up.

 

Ok, so just ran a couple of quick tests with both.

Furmark: Same as games, occasional boost to 3000Mhz+ but most of the time it sits at 800Mhz

Prime95: Runs at normal CPU speed of 2300Mhz, turboboosted up to 3400Mhz until it went to 97c, then throttled down to 2300Mhz, sounds like normal behavour. Never belov 2300Mhz.
Sits at 2300Mhz now at 88-90c (bit high temps, but fans are running on max)

 

Yes...but run Prime 95 and let it max out - then turn the burn in on for Furmark at the same time and see what happens. Oh wait - you are saying that most of the time Furmark sits at 800Mhz *without* having Prime95 running??? I didn't try that....hmmmm.

 

To all you people doing these tests (much appreciated), I was wondering if it is too early to say....but would most of you agree that the majority of these various issues are more due to poor drivers, driver conflicts/other software conflicts rather than faulty chips hardware?

Obviously, the answer is important for those concerned about bad hardware vs. software..... I do hope its software related because that means patches and rewritten drivers will fix these darn things/issues.... Hardware, well, let's not go there. I and others know all too well the dreaded "R" or "E" words.

KJ

 

Yeah without Prime95, Furmark is sitting at 800 (or 797 to be exact), then does the occasional jump to 3000+ for 3-5 seconds max then back. Temps are sitting at 75-80c.

I'll try to open furmark and prime95 at the same time and see what it gives me.

 

So with both, Prime95 running first, it runs at 2300Mhz, but the moment I start up Furmark and run the benchmark, CPU's instantly throttle back to 800Mhz.... You gotta be kidding me Intel, HP or whatever. This is unacceptable.

 

I'm guessing its too early to say but is what you're seeing clearly a "throttling" issue or is it more complex than that?

 

Wow, so this just happened to me now. I left my Envy on since this morning. After having lunch I tried to use it to surf the net, after around 5 minutes the screen suddenly started to blink then it became pixelated with a lot of green pixels then the computer froze so I had to do a forced shutdown.

When I tried to boot it up it did a blue screen twice, on the third time the laptop asks if I want to try to do a repair ... so I clicked yes ... after around 10 mins it says cannot do a repair so it went to system restore I cancelled it and turned off the computer for now ... maybe the GPU overheated ?

 

I'm pretty rusty with the troubleshooting thing as I've been out of industry for a couple of years...but just by looking at this it appears to me that it is software, be it Coolsense, or Win cooling processes with Coolsense laid over the top - that is controlling the throttling. I have one more test that I want to try and run, but not sure the system will let me that I *think* will answer that for me, but will have to see. I am somehow doubting so many of us have this same exact issue for it to be an actual CPU/chipset issue. I'd love for everyone to try that combo and see if it automatically throttles you to 800Mhz upon starting the Furmark burnin.....

 

It is throttling. HP is currently testing to see what's going on according to my contact. I won't say more than that.

If you guys would be so kind as to run prime95 and furmark for around 30 minutes and report if your system has slowed down to a crawl or what happens during that 30 minutes in terms of responsiveness I would be glad to pass that information along to my contact to see about helping them resolve this issue.

 

I for one have the same exact issue ...

 

I'm a bit tired of this Envy circus. I'm very close to just ordering an Alienware now, and Ebay'ing this one.

 

I don't know why...but when you say things like this...it makes me laugh.

 

Okay I am going to go ahead and open a new thread purely for testing.

It will highlight where to find the programs to test with, and how to use them.

Lastly, please please report. I have a contact I can send this information to.

http://forum.notebookreview.com/hp-envy-hdx/575817-hp-envy-17-sb-throttling-test.html#post7454367

 

It would be nice if people were told if this is a hardware or software issue. A software issue will eventually get fixed.

Do we know if other manufacturers are experiencing similar issues since the SB refresh?

 

I don't know why but I don't believe a word you say....

All that happens is I roll my eyes and wait for another forum member to say their peace of the matter.

And yes the "Envy Circus" is getting a bit ridiculous. Which is why I'm just popping in from time to time until I get my real laptop.

 

As an update to what happened to me above, so I did a system restore, after the restore was finished I hit ok to reboot the computer, so I waited for the Windows logo to come up, however it didn't all I was staring at is a blank screen with the laptop running ... I tried to reboot again by turning it off then turning on again, same thing happened, right now my laptop is turned off, I unplugged it and took off the battery, I'll try again in a couple of minutes, it's good I still have my desktop ...

 

Wow...somehow I totally missed that first post. Hmm...have you tried reseating everything you can get your hands on (memory, hard drive cable if you can get to that)? Eh...make sure to discharge static first - some of the things we write on here can be dangerous peeps.

 

My return period ran out yesterday... Isn't it typical to find a problem like this today?

What laptop did you end up ordering TheAtreidesHawk? I'm sure you've told us, but I must have missed it, or forgotten

 

I haven't done that yet, I might just return this laptop.
I tried to turn on the laptop again, nothing on the screen appears, just blank, all that happens is the fan is running and the keyboard lights are on ...

 

Ahh ok cool.. no I've not tried that either. My last one was a Dell Studio 17 and that would sometimes wake itself up in the night and not shut itself down haha so I just make sure I hibernate the Envy before bed.

Yeah hibernate is fine, I usually just go to the start menu as you say. I'll try putting it to sleep from start menu right now.. will report back

 

I'm probably chasing a squirrel here, but could one of you techie people who has Win 7 Pro or Ultimate please open up your local group policy editor and check the settings for the third screen shot for me?

SQLsensei: Ensuring Maximum CPU Performance via Group Policy

 

You have to do what you feel you have to do....but at least try and reseat the RAM man....it should only take 5 minutes!! I've seen systems not boot because of this before, could be a quick fix.......

 

That just screams of major hardware malfunction. If your machine can't even post then it's time to RMA. You could try re-seating the memory and other user serviceable parts. I actually had a laptop refuse to boot once because the RAM had slightly dislodged from the clip during transit.

 

Not sure, I know Apple had some issues during the beginning with throttling, major locks up, and the laptops turning off. From my understanding only a small portion of laptops they shipped had this issue.

My contact's department is currently testing the Envy 17 to figure out what is going on. They have leads. I can't say anything until I speak with him and get more information.

Not sure what your problem is, nor do I even care however please watch your posts as they make you look rather rude.
Perhaps you are unaware of the fact I do not have to say a word, nor help you guys. Perhaps you are unaware at the amount of risk I am taking by even saying anything about what me and my contact have spoken about.
What if I impacted Envy sales, or instigated mass returns, or a law suit? What do you think would happen then? Would you guys rush to my legal aid? I think not.

If you aren't going to contribute positively like Fiver5, Killa Joe, and others I suggest you at least refrain from being rude without a basis for it.


Once again if people will please participate in the testing thread and post results I can pass a long the results.
http://forum.notebookreview.com/hp-envy-hdx/575817-hp-envy-17-sb-throttling-test.html

 

I'm not trying to bust your chops are get into it with you, but what.does.this.even.mean??? What "risk" are you referring to? How on earth could you impact Envy sales -unless you are trying to collect information to start a lawsuit???? No, I don't think I would want to participate in that honestly.

Unless your "contact" is in a lab at the HP production facilities with access to however many Envy's they want to test, you may not be in contact with someone high enough up to get you where you are wanting to go. Why would they need *us* to help them troubleshoot??? I'm sorry Crimsoned - it just seems strange - the hush hush, secretive thingy. With all the HP horror stories you have in your signature, I'm unsure why you are pursuing this anymore anyway. I know, none of my business....so I'll just sign off with that now.

 

Did I just get baited??? LOL!

 

Hmm when you quit being rude to me and others I'll extend the same curtsey to you. As you'll note I don't have anything to say to you unless you choose to respond to my posts.

I didn't ask for your opinion on the throttling. I was asking Apoxxx and others such as Peaches who are doing testing.

Apoxxx I'm in the midst of selling my HP replacement laptop. Once that's finished I will be buying the Envy 17 3D. Specs to be determined.

At one point they had 8GB 1600 (or something about those parts) Mhz memory as an option but its disappeared since then.

I'll def PM you though when I make my final order. You have your OS on an SSD right?

 

Yeah could be, however I've had this laptop for 8 days now and it was working fine until today when the screen became pixelated and then the whole laptop froze so I had to force it to shutdown. When I tried booting up it gave me a blue screen twice so I tried to do the reinstall ... I haven't done any gaming on this thing just surfing the net and running prime and furmark ...

 

My view is if someone is stepping up and trying to help, which I believe Crimsoned is kind enough to do, then so be it. I give everyone the benefit of the doubt until burned, and so far I will say, we had no trolls around here, knock on wood. If someone wants to keep things close to their chest until more info is available so be it.

My one concern is HP is now aware of the "throttle" issue, and I for one, want to understand if they feel it is not proper...I know we all running various testing programs to stress the machine, but for the average user will this be a problem? This is on most of our minds. If HP confirms the throttle is not normal under any circumstance, than sure we'd all be worried. Also of course it needs to be determined if its hardware vs. software, and how many systems are affected.

Crimsoned, I trust that once your source and his/her team have an answer for us, you'll let us know.

KJ

 

I completely understand but if hardware is going to fail, it doesn't care if you just purchased it, are using it during some life-saving rescue operation, about to finish compiling the 2^72 prime number, or 5 seconds away from saving that important word doc that's going to make you a $1 million sale commission. It always seems that things fail at the most inopportune time but honestly when is there ever a fortunate time for something to die? Good luck though, if it is a hardware malfunction, I hope HP rushes you a quick return.

P.S. This is exactly why companies pay hundreds of thousands of dollars for highly available application and storage solutions.

 

My contact has access to however many Envy's they want, his department is physically located in a building largely dedicated to a field that is largely related to my contact's own department. All departments from Tech support, to Production are located in one of the many office complexes owned by HP.
My contact has provided me to date 2 Envy 17 3D both brand new. I did not wait for production to build them, his department had them available on hand. Not even HP's case managers can do something like that, trust me that's how I got my first Envy SB.
I've already confirmed his credentials. His department does have access to just about any Envy laptop. Including the Envy 14 SB, according to him (information checks out with rumors going about).

The reason why I am pursuing this issue is actually to help the NBR community, in particular this Envy board whom which we have many fine individuals going out of their way to help keep this thread alive, as well as other individuals providing technical help/other information. Yes I dislike HP's service and policies regarding replacements, however that does NOT mean I dislike the Envy laptop. I actually do like it, I just wish HP would better their service and repair policies.

Do what you would like, however this is a public thread. If you want a message to not be responded to by someone else that is why Private messages were made.

I am rarely rude to those who do not deserve it. In fact I have received a private message calling you out as being rude for your previous comment about me being "displeased", and was asked to not comment back on you to keep the thread clean as to which I responded that I acknowledged your light animosity towards me, however I was not inclined to even say anything negative towards you.

 

Ok so here's what I tried:

- Using start menu and putting it to sleep, then pressing a key to wake it
- Pressing power button to sleep and again to wake
- Closing lid to sleep and reopen to wake

I waited less than a minute for each test, and it worked fine. Then I tried again, but 5 minutes apart and each time it failed

 

Is the average user likely to be running the test software we are using to stress test? No.

Are they likely to be gaming, experience the throttle issue and think their $2500 laptop is a lemon? Yes.

Are they likely to be running intense graphic rendering, experience the throttle issue and think their $2500 laptop is a lemon? Yes.

 

Lol this is my last post on this subject and then I'm thru.

A) It's not rude to point out your general well known and extremely public "displeasure" with the Envy laptop and HP as a whole. All I said is that you're always displeased with HP which is well documented fact.

B) Just because I posted a question in this thread that doesn't mean YOU must respond to it. Especially if its not directed to you in particular.

C) You've said plenty of things that I would consider both rude and highly disrespectful to me and other members in both this thread and other threads.

I've already stated where I stand as far as your "information" and pretty much anything you say is concerned and I'll leave it at that. Again this is all I have to say on the subject. I will no longer be talking about it or you.

 

When you say it failed...this means the system appears to have actually powered off so that when you tried to wake it from sleeping you were actually getting POST and a reboot situation rather than a wake up?

Have you installed any out of the ordinary software? I'm sorry..I'm trying to noodle it - but can't come up with anything!!

 

Well put. So yeah....intense gaming and rendering may cause these thottle results...so then ugh...I hate to say yes, but then the average user would indeed be affected by this. So we are going to need answers and fast. Either way, if it is affecting most Envy laptops HP will have to repair our units eithe by hardware replacement if it is found to be the cultprit, or write proper fixes/patches/software to correct the throttle.... Time will tell all.

KJ

 

Agreed! Why should you pay full price for a watered down beer?