HP Envy 15 - $450 Coupon of $1399

C'mon you lazy little laptop only 463 miles to go! moooove it mister!!

 

Damn you. -_- Mine has 1800 miles to get to me.

 

After this experience, I can say with confidence that I will not be buying another HP notebook. I probably won't be buying another HP product for that matter.

The fact that they kept their "it will ship on time!" attitude until a day AFTER the original shipping date is ridiculous. They're trying to tell me they couldn't forecast the shortage of whatever part(s) (whether it's the 1080P Brightview and / or the i5 430m) and notify us ahead of time? Even an extra 3-4 days advance notice would have been far more acceptable.

At this point, I've already bought close to $250 in other merchandise related to the notebook, including hard drives, enclosures, laptop bags, etc. Sure, I could cancel this order and use them on another notebook, but that locks me into a 15.6" screen size and something with an eSATA + USB combo port. Worst of all, of course, is the fact that a laptop with similar specs and features can't be found for the same $1000 I paid - probably why they have the "there's nothing we can do" attitude.

Overall, this has been very poorly handled. I hate to say this now, since I was giving the whole experience glowing reviews compared to my past Dell orders and similar. Right now, I think I'd rather be dealing with Dell - at least then when I call to complain, they eventually transfer me to someone who will try to make things right. I've already spoken with one HP CSR manager who wasn't willing to do anything at all. I submitted an email complaint, and the response suggested that I call and ask for a supervisor. So, as soon as the phone lines open, I guess that's what I'll be doing.

 

Ok, well then. I called their Resolutions Team (not the sales / orders team) this time and spoke with a supervisor. They said the new estimated ship date is April 21st (not the 28th, like I was originally told) and that my 2-day shipping charge would be refunded as soon as I receive the notebook. They also added another $40 discount to the order.

This is better news, but still not what I wanted to hear. I told them I appreciated the updated shipping date, but I still expected to have it by the beginning / middle of next week (now it's shipping in the middle of next week, so I'll be lucky to have it by Friday). $40 is appreciated, but laughable giving the circumstances - if they had said $100 or $150, I'd be far more lenient.

We'll see how this pans out.

 

dude you should have ordered a quick ship model if a couple of days difference is such a big problem. you know these are coming from China right?

 

Don't they still quick-ship the first generation models? That's all I see in the descriptions on the site...

 

Hindsight is 20/20. If he was like me, he probably ordered over two weeks ago during the $450 off coupon. The estimated build date was 4/12, so it's not like he ordered a few days ago and expected it to get here by now.

 

Just deal with it. Next time take your business else where. Delays happen. Yes HP should be a bit more proactive, but they were not.

 

Nice, mine is now somewhere in Phoenix accoriding to Fed Ex tracking.

 

my precious is close now.. i can feel it.. at the local sorting facility

 

Looks like you were right. I think it's funny that Newark is one of the largest international shipping hubs on the east coast and they had to fly it to Memphis it order to clear customs.

 

It's kinda pathetic how many people are throwing such a fit over a missed ESTIMATED SHIP DATE. Just chill out, you'll get your lappy in no time...you will be using this product for years most likely and you are FREAKING OUT over waiting an additional week or two?? Cmon chill out!

 

It went to Memphis not because of customs. The FedEx hub is located in Memphis. It probably went there so the items could be sorted and sent to lacal facilities.

 

Mine is also at the local sorting facility. Unfortunately, this isn't the same facility that handles customer pickups (I called and checked) so it looks like Monday sometimes I'll be receiving it.

All this talk about receiving DOA (Dead or Defective) products makes me a bit nervous, so I'll put it through my meticulous inspection when it arrives. Those of you who are receiving yours at the same time should do the same and let us know of any problems you encounter.

 

I think I've already made myself clear, but I completely agree. I have never seen such impatience....

2 years ago, I was waiting for the Lenovo x60t to come out. I ordered one at full price online ($1700+) I waited TWO months for delivery of that system. After I got it, it developed a fatal flaw with the screen which took another MONTH+ to get it fixed. Just putting things in perspective is all.

As a design engineer, working in oil in gas, I have worked on projects where the delivery of a product was a YEAR late. we're talking millions of dollars for a short run of maybe 15 units all payed in advance. Look, I know it's not an analogy... just sayin'.

you guys got a $450 coupon for a really impressive laptop, that doesn't really have a peer. relax.

 

Congrats, you bend over and take it from everyone apparently and seem to enjoy it. The rest of us are living in the real world where a high level of service and satisfaction is expected when dropping a load of cash on a manufacturers top of the line product. HP has absolutely no excuse for their lack of foresight and non existent internal communication methods. The fact that I can get more accurate information about my order on a website with no affiliation over calling HP directly reflects very badly for them. Many of us have business experience know when business is not being handled well.

Our expectations are not outrageous, we just don't like being pissed on while you call it rain.

 

Add on the fact that no advanced notice was given that the laptops would be delayed an additional two weeks, when it became apparent to HP that they did not have the means to produce the laptop as they had originally estimated. Then cue customer service reps who have no clue and continually tell you it should be shipped out on time, only to receive an email the next day about a 7-14 day delay.

Do you really expect me to take that with a smile and say more please? Of course I will voice my concern and displeasure to HP, but not in some incessant whiny tone. Which is why they graciously offered a discount, but because of my timing needs I had to cancel the order anyway.

 

In the end I decided to cancel. It was just to much laptop for me as it would have went to waste. My friend got his Friday with the non glossy 1080P screen with the I5 520 and hey loves it. In few weeks I will get to see the laptop in person just to see what I will be missing out on.

 

Agreed. If many of you feel that a 1-2 week delay is no big deal, more power to you. However, in any line of business, not meeting the expectations you set for your customers (whether concrete or just an estimate) is not a good business practice. It happens, but it should also be handled very courteously and cautiously, and customers should be notified as soon as possible.

Other Envy 15 buyers were receiving delay notices before later orders were due to ship out. Therefore, I conclude that they knew ahead of time there would be a delay for most of us. They chose not to notify about the delay until a day after the original estimated ship date, regardless of the fact that they knew at least a week (probably more) before the fact. That's a poor choice on their part, and it's not something I'm simply going to accept and forgive.

If this was a brand new product that had just been released and was sold out everywhere, I could understand. However, I had asked them to cancel my current order and ship me a quick-ship model instead (seeing as the only difference in specs was 320 vs 500 GB HDD) and they declined. They have hardware on hand (otherwise I'd expect the quick-ship model to be removed from the website temporarily), they just don't want to compromise if they don't have to.

I would also be far more forgiving of their service if this wasn't a premium product. You shouldn't take your Chevy in for service and expect the same treatment as you get with your BMW, but if you take your BMW in for service and get "Chevy-like" treatment, you'd naturally complain. It's the same thing here - it's their premium consumer model notebook, and premium service is expected to come with it (similar to how Dell used to or still offers a separate line of service for their premium XPS and Alienware products).

Overall I have very mixed feelings. I'm happy that HP is at least willing to listen to customers and work with them, but I'm not happy that they haven't gone above and beyond for us either. I, for one, refuse to let them toy with my time and my money and simply turn another cheek. Give me what I ordered in a timely manner (a month turnaround is NOT timely), or offer to cancel my order and, at the very least, give me a $450 credit to use on another purchase of a similar product.

 

Delays would be ok if they did not already CHARGE for it.

 

Too bad I'll be at work and unable to sign. But at least it's here.

 

My ship date was friday, no e-mail or tracking info.

model was i5-540m w/ matte screen. Hopefully I hear something today.

 

Are you suggesting HP knew that a volcano would erupt in Iceland that shut down all air travel in Europe and should have notified its customers that certain batches of laptops shipping across Eurasia won't arrive in time?

 

The sense of entitlement here is astonishing.

Do you really think this never happens with other manufacturers? Dell Studio XPS laptops were seeing delays of two months late last year.

Do you really think that HP either knew this would happen or doesn't care?

Do you understand that 'estimate' means 'we think probably then?' and that it isn't a guarantee?

I do agree that it's nice that Dell won't charge you until your laptop ships, but you're placing an order for a custom laptop, not an off-the-shelf item that just needs to be packaged and shipped. I would want some money up front if I were building a custom machine for somebody, and even if I disagreed with this policy, you were made aware of the policy on the order confirmation page. Probably those of you complaining now didn't care then because you saw that many people were getting their laptops ahead of schedule and assumed you would as well.

I sympathize with those of you who need them for business -- I run a small business and am having to borrow other people's laptops until my new Envy arrives -- but it was my choice to order a custom machine, knowing that it could take a while. I'll complain about Fedex going through Almaty instead of Alaska in good humor along with many people here, but it really does astound me, the extent to which many of you are willing to condemn HP when you're receiving an unparalleled deal on specs like these.

HP is no better or worse than other build-to-order companies that rely on third parties for parts. There is always a chance that they'll get held up. If you don't like waiting, then by all means, cancel your order! Nobody will blame you. But to then take your one, or -- god forbid -- two week delay and blast HP for being irresponsible just smacks of petulance.

 

Good choice in specs, imo.

 

Did you forget the 450 dollars off HP gave you for free? Because i'm positive you aren't paying full price for this laptop. You get that much money taken off the top yet STILL continue to whine. Seriously, grow up you spoiled little brat.

 

It's a free market.

You don't like what you're getting, you can cancel.

If you think it's worth the wait, you can wait.

Nobody can rob you of that choice, and having that choice is one of the great things about ordering stuff like this.

But in neither case is it at all believable that anyone here is a suffering victim of anything. You got a horror story about your laptop getting butchered when you send it in? By all means, you'll get plenty of understanding folks around here happy to blame HP.

But your custom-made, top of the line, $450-off laptop hasn't arrived yet? My violin ain't miniature enough.

 

Really need to resort to name calling? Sad.

My beef was that when I called HP to ensure the laptop would arrive within the estimated arrival time, plus minus 3 days, two reps assured me it would. As I am traveling starting this Wednesday, not having a laptop for 2 weeks is rough. Add on top of that, since I wouldn't be here, I'd only get to use the laptop for 1 week before allowing the no-questions asked return policy.

If HP can't deliver on that estimate, and they couldn't, of course I am going to be upset. If you are used to waiting 6 weeks to get your laptop, because that is what they told me the new estimate would be, congrats on your patience and feeling of maturity. Instead I will be picking up the an Asus in the next day at a local shop. The $450 discount was nice, but since HP couldn't deliver on their estimate I cancelled.

Because I expect a company to deliver on their estimate, I am a spoiled brat? Ridiculous.

 

I fear this has become a problem with society in general.... this thread is evidence.

Fair enough. I've had no issue with your posts. It is more then appropriate to share your experiences as well.

No, it's you who is taking it in the a-ss. You are the one who has made it abundantly clear that this has been a horrible and arduous endeavor for yourself, yet, you still continue to keep the order even if HP will cancel with a full refund.

I have decided that I am willing to accept a four business day delay (mine was delayed April 15 - April 21). If, at any time, the wait and delays gets to the point where I am upset as you have become.. I will just cancel the order.

Is this entitlement?

...And rain... what an ironically over-the-top analogy. Rain is exactly what is is. Ever heard of a Rain Delay?








one other note, HP still hasn't charged my credit card. I'm still not sure if the others who have had their card charged are not just seeing a hold or authorization for the order, which is common.

 

Yes, because it is an estimate, not a guarantee.

You took the risk that an estimate is not accurate (and it often isn't, hence the definition of estimate) and you lost.

Fortunately, HP allows you a very gracious 21-day return policy for your full money back. They do NOT have to offer that, but they do.

 

ya that's always a problem with weekday deliveries. hopefully i can pick it up at the local Fedex facility tonight.

 

I wish my order was trapped in Europe. Unfortunately it's still in little pieces somewhere in backwoods China.

You are completely missing the point. It is not the delays that are the problem. The problem is being jerked around. I would have accepted the delay as well if I didn't have two different CSR tell me that my order was scheduled to ship on time (My order was set to ship on the 15th and I called them on the 16th. I'm pretty sure HP can't turn back time, please correct me if I am wrong). Then after pointing out their calendar fail I was reassured it would arrive no later than April 20th.

If this doesn't seem to bother you, I have this bridge I'd like to sell you. I just need a down payment. Estimated build schedule is May 15th. You can trust me, I'm totally good for it.

I am glad there are people like you in the world though. You make excellent customers, defending the corporation that you have decided to align yourself with to the death. Are you an HP shareholder by chance? I totally understand if you are, because if I was I would also have the incentive to try to discredit naysayers and minimize the company shenanigans.

 

Nicely done, you completely ignored the fact that this was just the first step into why I was bothered with HP's service. Customer service reps x2, told me the computer would be shipped on time. After being told that, I do expect it to be better than just an estimate. Then being told the laptop was going to be delayed the very next day via email is frustrating. Call HP again, one customer service rep still had no idea it would be delayed and told me it was on schedule (?), who then accidently ended the call when I brought up the email.

I understand HP is gracious with their 21-day return policy, of which I would not be able to enjoy because I would be out of town for a majority of that time when the laptop finally would have arrived. I also even credited HP for giving out discounts without even asking for one to me. Yet how this concludes into the fact that I have some sort of sense of entitlement is astonishing. If thats your typical buying experience with computer companies, I feel sorry for you.

 

25% cashback with bing.com

Bing Cashback HP is going big again! Right now they're teaming up with Bing to offer 25% cashback. Yeah, we’re kind of a big deal

 

The $450 coupon was only valid on BTO laptops unfortunately or I would have done the Quick ship model in a heartbeat.

 

I just canceled my order. I was a bit hesitant to go with this laptop, but the deal was too much to pass up. However, with this new delay, my decision to cancel became easier.

Going with the Sony Z.

 

wow, that's an even better deal than the 450 off coupon if you go with a few upgrades. i5-540, 2x160gb SSD, 1080p glossy.. $2125 * .25 = $531 off. of course you have to wait 60 days for the cash and if there were any problems you are SOL.

 

There's also the 20% off instant coupon for HP batteries if anyone is thinking of ordering a Slice. I'd rather take the 20% instant than use Bing 25% and have to wait 60 days.

AC3478

 

Please keep argumentative posts to yourselves; I had to delete a few posts.

 

Again, you exaggerate, blow my comments and situation out of proportion. Now I'm an HP shareholder, trying to discredit naysayers who is gullible enough to throw a large sum of money at a random person on the internet with no refs.

Fair enough.

I'm not in the market for a bridge, but, if I was, I assume you could offer the same level of references as a multi-billion dollar corporation, a 35% off coupon and a 21 day no questions asked return policy, right? Didn't think so. Another bad analogy, dude. Let's not go into the absurd comparison on the logistics of building a single bridge, vs. the delivery of a mass production product to a vast number of consumers on a time-frame measured in days rather then years and months, ok?




edit: Sorry Charles P. Jefferies - Didn't see your post until after this one. This will be my last on this.

 

Yes, thank you. This is exactly why I have a box as my local UPS Store. They sign for me, and I can receive expensive items in safety instead of being left in broad daylight at my door (Like Lenovo, $4000+ worth of laptops left on my doorstep by UPS 2 years ago, lol)

That's why I was a little upset with HP when they cancelled my order on Monday (apr 5) because they decided they didn't want to ship to a UPS store, WITH NO EXPLANATION. Oh well. At least I may come out ahead: they haven't yet cancelled the bing cash back for that order. But not only would they not ship, but they couldn't even change the shipping address. I had to reorder, lol. Sheesh.

 

Anyways, let's put an end to this. We're getting nowhere fast.

Anyone have any ideas for deals using the 25% BCB? I checked out their selection, and what they have for accessories ranges from overpriced, to crap, to useless, to non existent.

Where can I buy the 2x 1.8" microsata adaptor to install two 1.8" disks to the Envy if I ordered a system with a 2.5" disk? (Or do all Envy's come with the adapter?)

 

Finally got delivered!! Not too bad considering the route they took over the volcano. Too bad I won't get to examine it until I get home tonight (I'm at school.)

 

Only thing I can think of was a G15 keyboard for $75 versus the Newegg price of $90 but even then I don't think it's worth it.

 

Picked mine up about an hour ago and I'm starting the process of removing all the bloatware. Looks like I got G2 SSDs so I'll probably break the RAID and do a fresh install of Win7.

Initial impression is that it is whisper quiet. Seriously. The M1330 puts out WAY more noise and heat than the Envy.

 

FedEx dropped it off several hours ago. Everything seemed fine until I noticed a little something on my Ultra Brightview glossy screen...

Needless to say, I'm extremely upset. I'm calling HP right after I post this.

EDIT: Put me on hold and then hung up on me. Lovely customer service.

 

man that blows. what is that anyway?

 

Thats rough - hopefully you don't have to wait too long to get it replaced.

 

It just appears to be a large pink/purple splotch...the tech support says it's a software problem, but I don't know how it could possibly be fixed without replacing the screen.

 

Well, it doesn't seem to be over the shutdown button. Take a better pic. How's it on black screen? White screen?

Anyways, good luck. They should already be sending you a new system if you determined 100% its hardware fault.

What I really want to know is there any damage on the laptop? Any evidence of jarring? How about the shipping box, or the laptop box?

I'd like to know if it was built like that, or it happened during shipping ... actually, I've never seen something like that before from damaged/jarred LCD. Wonder what it is ... sucks.