HP Omen 15 (5XXX series) Gaming Notebook

Hi everyone

My Omen just arrived yesterday, since then I had run several software and game on it. Until now I had received this message



p/s: My Adapter is the 120W along with the machine

 

What? They didn't include high power brick with their gaming laptop? What we're they thinking? Making more money I guess.

 

Well, sorry for misunderstanding. Sure the high temperatures are something that I would rather avoid but I was simply referring to the lag issue being resolved. Pardon my lack of knowledge and experience with gaming laptop but I genuinely thought that the GPU easily could handle 90 degrees.
The laptop in general is a really good device with great speed, design and screen. It just has that issue which was partially solved but still bothers me due to the new information I've acquired regarding temperatures.

 

The machine seems to have several issues. But then again other machine do too, it's hard to find one that's just right. I think what will emerge as the big problem with this one is that they used a cheap, underpowered AC adaptor.

 

Between being power starved and bad thermal paste jobs, they should have some fun with these machines I just visited a local shop with one of these and discussed them with the owner; they're having similar problems with their models and sent them all back to HP after doing a IC Diamond thermal paste job and trying a different AC adapter.

 

Why did they send them back? Did the thermal repaste and altered AC adapter not fix their issues?

 

Is the end of the 3 point cable marked with LS-15?
If so, your AC-adapter is a part that HP has called back cause of problems with them..

 

According to them, they did not feel that voiding the warranty by opening the case and using an aftermarket ac adapter to get it to function correctly was not a product they wanted to sell to their customers. Their words not min.

 

"Until now" meaning....what? Are you saying the problem no longer exists?

 

Ahh, sorry for the misunderstanding, the message was come out just before I made the post. However I believe that it is not relate to the factory adapter, but my setting with processor performance (to improve the battery). After I changed back to default, the notification seem not appear anymore .

Sorry if this cause any confusion to you.

 

120W is correct; we only sold one model of PSU AFAIK.

I'm looking into this.

 

We're still under contract with Beats in our lappies.

It's a brand thing.

 

Hello ToraDora217,

Would you mind elaborating more about what setting you changed to cause the popup to occur?


Really appreciate the feedback.

 

Yes, I had made some changes with the battery setting, which I lowered the processor maximum performance to 25% in power saving mode. I guess it made the system think that the Smart AC was not enough to maximize the processor performance.

 

Hi, I have just bought the Omen 15 laptop - 5000ne edition with 16 GB RAM, 256GB HDD & 4 GB VRAM. Just wanted to ask 2 questions on this forum to guys already owning Omen -

- how much space of 256gigs is available for actual use?
- does having a 4GB vram offer any thing superior in terms of gaming over 2GB vram gtx 860m?
Thanks,

 

Vram is mostly responsible for games texture. If you use Enb and mods a lot you ll find them useful.

 

I have decided to play music from the laptop for hours today, and are experiencing choppy playback time to time. No active programs are running other than iTunes itself. Anyone else?

 

Check for Windows updates for other Microsoft products. Go to Windows Update and go to Change settings and make sure that's checked that might initiate an audio driver update that wasn't present before. My audio was off with choppy audio as well as terrible EQ levels when I first received my Omen but the audio driver update fixed that.

 

Anyone figure out how to reduce the CPU fan noise? I unchecked the fan always on option in BIOS, but the CPU fan still seems to be pretty audible..

Not sure if there's anything I can do, maybe this is just the way HP designed the CPU Fan?

 

The store i got my Omen from just contacted me after they took the problem to HP here in Norway.
HP ment there were some big issues with my Omen and they want me to swap it for a new one.

Hopefully the new one is a keeper

 

Is yours also from elgiganten? I contacted them today and I am awaiting their response.

 

No, mine is form Expert. But we had the same modelnumber, if I remember right - the no version.
I'll bet I will get this model once again since it i the only one the sell, but hopefully this one will be ok.

 

I hope so too. I hope they'll offer a replacement that's as it should be. But we will see.

 

New machine owned only a few days.
Impossible to make games run, they are choppy, stuttering, stalling, very low frame rate.
But...unplug the power supply, and run the machine on BATTERY, and everything improves, not great but at least acceptable.
It's the d--n POWER SUPPLY.
And what to do about it? Replacement will just be the same thing.
Have no choice but to return the machine. Upset and disappointed.

 

Thanks! I fixed it by updating the Intel Graphics driver which is probably in charge of the sound as well. Which also means the Beat audio is probably just a software enhancement rather than hardware.

 

For those of you who have stuttering issues, make sure you're on the F08 bios.

The store told me that the temperatures are normal and that I shouldn't worry. Sigh.

 

I would just return the laptop for a refund. If you really can't let go of this laptop buy again. Personally I don't think highly of this laptop nor I hate it. It's just a normal laptop.

 

A refund is not really a possibility since I don't have any proof of purchase. It was a gift. I should probably stop complaining and just enjoy it for something else than gaming - it's still a good laptop.

 

No receipts really? Does the person who gave it to you have it ? Otherwise you probably do not have a warranty at all.

Sent from my SM-P905 using Tapatalk

 

Is there a way to make the macro keys to function as deep macro keys?
I mean, make them able to open certain programs etc, not just key-fuctions that is somewhat useless to me...

 

Just purchased my Omen yesterday. I went for the model with a 256GB SSD, 16GB ram, 4GB vram on the gpu. It should be arriving on the 13th. Hoping all is well

 

Can I ask what the model name is on the Omen you bought?
I have an Omen 15-5000no replacement on the way, after my store called mine back.
Its the same model I had before and at least one more in this topic have had the same issues as me.

 

To Mr. Doradora 217...Thanks for getting back. Have also gotten the message here about the machine needed a more powerful adapter and running on reduced power therefore. It only appeared once however, and not come back in about a week. Not sure if this just means the "message" has been fixed, or the problem has.

 

How did you do that.
Have found no settings that permit to "lower the processor maximum performance to 25%" or to any percent?

 

my omen says its plugged in but not charging
does anyone knows how to fix this or should i return it?

 

Just got my 2nd Omen today, after returning the first one cause of high temperatures and huge drops in frameraten.
Have now been playing BF4 on all high settiings, while chargin, on battery and fully charged with charger plugged in.
High settings - about 50-60 fps
Medium settings - about 100 fps

Good news! Everything works like a charm! The returned Omen had a stable GPU temperature of 90-94 degrees C
and repeatedly dropped in framerate under heavy load,
This new one stabilizes at 78-82, there is also no glitches, lags, or any other problems.
Everything runs smoothly, LOVE MY OMEN

 

Got my Omen last week.

It would help if all supply FW.

I have F05 firmware.

I can play games and do everything just fine.

To the poster above "Focalor"

Hey bud.

I have the same thing.. It happened when I was playing a game. Skyrim on ultra settings and Ultra advanced with 2x AA. worked like a bloody smooth charm..


When I got out it said Plugged in / Not Charging.

You see I didn't have a full batt when I was using skyrim.. what I did was pull the plug mid - game to do some tests.

I have been researching all the issues with the lappy since inception. This way I could have a pretty good Idea of what I was dealing with and understand issues.

The Unplugged not charging simply seems to be a built in thing that HP setup so it doesn't have problems people have been having.

it's very clear to me..

I sadly think that people complained and further firmware updates have messed up the flow and we are all over the place right now.

The plugged in not charging.. is because it's 120w. and when people Have been plugged in and charging.. "They have issues.. all the time" because of lack of power in the adapter.. it's 100% clear to me.." That's why they say they have 100% no issues on battery!

so you see.. when playing a game.. and it goes into plugged in not charging.. it's giving you all the power and not charging the batt at the same time so you have no drops or stuttering. I have tested this 100%

now.. I have had a few issues for I not to return to plugged in charging.. so to fix the issue. it's really easy.. and if you think it's annoying screw-around. I totally agree.. so I can make a script in VB or other language to do it for me.

All you have to do is go into Properties on "my computer" or "This PC" If you are using startisback on win 8.1 (startisback is a needed feature IMO" if you don't have it check it out.. it's free to try and only costs 2 bux... and gives you back the windows 7 taskbar/startmenu etc... better than the free onez cuz it's just like windows 7.

anyways..

once you go into properties of my computer... go into Device Manager.. (you can get there from control panel too)

so device manager...

click on battery and make sure to click the arrow to show you all the different parts of Battery underneath it.

Delete all the parts of Battery. Delete or uninstall.. whichever.

Then reboot.

now you can have plugged in/charging. back.

Now this is the issue that all have been having.

It's Power... it's because the charging the batt at the same time as providing all needed power to GPU/CPU. ETC....

Get it???

Good!

So This is pretty clear. Somewhere and this is just my opinion of my knowledge/research. I have been in the game for 30 years myself. I am not bragging.. I am just putting together what I have found out so far.

The plugged in-not Charging.. is what we need while playing games.

it nixes the power diversion to charging the battery whilst playing games or anything GPU/CPU demanding for that matter.

Now.. when it does this.. we have a working putter.

If it doesn't work.. via new FW ----remember I am on F05.

What are you on Focolar? sp? sorry if I got name wrong.

And any other please do chime in if you have seen this "feature" on your laptop.

I initiated it on a 100% full battery.

Then I started a demanding game on ultra max settings.. played for a while.. then unplugged for a while also maybe 5-10 minutes.

Then I plugged back in... This should trigger the plugged in not charging.. This is done as explained above as a "feature" It all comes together to me because of what I've read about the stuttering/and sudden drop in frames... coalescing with the battery charging.. since it works just on the batt.. but not whilst charging...

so.. Conclusion?

We need a larger power supply . like 150w or even 180w

Now.. I have no problems with this.

I was a prolific hardware hacking/modder and videocard modder.. waybackwen... in my posts years upon years ago.. but that's another story and has no bearing here.

only that I have cred.. and I know what I am talking about... that is all. I am here to help.

I pencil modded my Nvidia 7900GTX GO in my Dell m1705 back in the day... (it was never supposed to have a 7900GTX go.. It came with a x1400... and a 90w PSU.

Guess what.. this overvolted beauty.. was beating cards it should of had no business even being in the same class.. but again... not the point.

The point is.. I had a 120w PSU.. and I blew the crap out of it.. It melted ... like a pile of burned rubber.

So.. I went to 150w.. and this is a unit that came with a 90w PSU. (it was a modded m1705).

and The m1710 (XPS).. that was flashy model over mine.. but with generally same cpu and chipset/mobo.. less flashing lights and OC'able proc.

anyways.. my point.. When folks got the upgrade for their m1710's from the 7800/7900gs... to 7900gtx/7950gtx... they also had to get a 120PSU. from the 90w they were supplied with.

making sense???

good.

So.. I had many of same problems... during that span of time..

What I did.. because I had no extra programming or settings to setup plugged in...//not charging..

I removed the battery... something that sadly we cannot do.

so..

There was a gentleman earlier whom said that his visit to a friends store concluded that they got new and presumably 150/180w PSU's... it worked I assumed but they said for warranty reasons they decided to return to HP.

All this with my contribution.. says something that we have been saying and already know.


WE NEED MORE POWER..

Or if our plugged in/not charging... does this.

I mean.. if my lappy was off warranty.. I would open it up.. and remove the battery.. I would somehow make it removable. via making my own door via dremel... etc. or the like.. whatever I could.

but we get the point.

plugged in/not charging.. does work.. and it works very well. but sometimes it gets stuck.. I have to do more tests... I didn't restart until after I did the delete battery.. because when it reboots.. it clearly re-installs auto.. and it's back to being golden.

and seriously.. I am scared of firmware updates... when I have no real issue... less maybe the flickering display?? I haven't really seen this either..
maybe on the top of a window.. the 1/4 inch along the top.. but who knows.. more use/testing is needed.

thanks for you time.

-dex

 

Got the lappy today, havent updated anything as it seems to break things rather than fix. Everything works well and temps are good. Cpu load is 70-80 and gpu load is around 60-70. I love it so far. My only gripe is the misaligned keyboard which takwa some getting used to! came with the ethernet dongle too, I am in australia

 

Received this msg today... and I noticed the unplugged/not charging thing... is just a side effect from having an under powered system







clearly the message hold some water considering the issues we all are experiencing
we nee a 150w or 180w adapter.

I wanted to OC my cards and play around with voltage, and clocks in the bios.. but that won't happen.

HP should send all of us FREE 150w or 180w adapters FREE! they need to start a page.. and we just prove that we purchased.. then they auto send..

what do you guys think??

 

I also experienced something similar yesterday, although the cause maybe different.

I have an Omen 5000ne. Was playing watch dogs on it and the laptop was plugged in to power supply. My sister walked into the room and mistakenly removed the adaptor from plug point. Immediately, I experienced a drop in frame rate and replugged the adaptor to power point. However, even after re plugging the adaptor, I could only get 4-5 GPs on this game, whereas earlier I was getting around 35-40 fps. It was as if the laptop was only running on default Intel graphics and not Nvidia.

Anyways, closed the game, restarted the laptop and then the game. Everything seems ok then with good frame rates as earlier. I am on F08 bios version.
For me, it appears that there may be 2 causes to this -
- either there is a problem in switching of graphics if power supply mode is changed while you are gaming, OR
- definitely some issue in power management of this laptop.

Views invited. Thanks,

 

This seems slightly overpriced compared to the Y50. I got a non touch TN panel model with the 512ssd and 4gb 860m for $1150 from Lenovo new. Same CPU as well. Not sure why the Omen is priced so high?

 

The brand

Sent from my SM-P905 using Tapatalk

 

Is HP that much better? I've owned both and the Lenovo has much higher end materials and cooling performance. Had terrible issues with my hp with screen flickering till finally the screen stopped working. I'm not seeing the quality that you are inferring

 

It's not how you see the brand, it's how HP see themselves, and hoping the rest of the world will see what they see too.

 

I'm not here to start something in another manufacturers thread. Just suggesting cross shopping to the Y50 if you are looking for a decent gaming and multipurpose laptop that has the same specs as this and much less expensive

 

And I'm just answering your question and think what the answer maybe. When I look at a laptop/desktop I look at more than just the specs. The design of the heat dissipation for example is very important to me. The Omen so far has been excellent in this department and I have not experienced throttling on my daily use so far. And of cause there's the beautiful design and Beats audio if that's your thing.

 

Yes I highly debated those items as well with my purchase. Cooling tech on the Y50 has been fantastic with Temps never touching the 70's. The brushed aluminum case is beautiful and very premium. Maybe these prices for the Omen are the release prices and will come down to a more reasonable range coinciding with the competition.

 

I think it's already happening. The launch price here for 512gb model was AUD 3000. The seller was not willing to drop any prices lower than 2.9k when I tried to haggle. Two weeks later it went on special for 2.2k for just a day.

By no means the Omen is a laptop for the general public, it's meant for gamers or creative professionals. Prices may not drop as fast as others if this category of the market is not going to get heated up anytime soon.

 

Spoke with HP support today without luck. I was told that gaming on a slim laptop would naturally result in high temperatures and that there is nothing wrong with mine as long as the GPU isn't reaching 100 C nor shutting down. I missed the 14-day return window (so no replacement OMEN for me) but they did offer to take it in for a check and repair. I refuse to do that, however, since they will most likely claim everything is perfectly fine and I'll end up with a scratched laptop. I've tried it before with another laptop and I hated it ever since I got it back.

Honestly if it wasn't being marketed as a gaming laptop and a HP spokesperson claimed that they "got their thermals right" - I probably wouldn't be bothering myself with this.

Thank you everybody for your thoughts and support. Alas, there's no solution to this issue

 

The Omen is more a Boutique Model. Like Versace. Everything on it is top notch. from screen panel to touchpad. even the whole CNC'd 1 case.

It will and does compete more with the Razor Blade and other like this.

I don't want to put your model down... but IMO the Omen which comes from the DNA of the VOODOO brand... is a few steps above.

Lets not Crap in this thread though... like I said. this isn't for this.. This is the Owners Thread for the OMEN and not a VS thread nor a Thread to compare what is better and what isn't.

I almost got the y50.. but as soon as I read about the omen.. I dropped it and I don't mind that I paid 2200$ CAD for this ITEM.

Back on Topic*****************

This notebook is soo awesome. I love it. and this comes from a guy that has a long long line of Clevo/Sager barebones HUGE Desktop Replacements.



We need to find a proper 150 W smart adapter or the like that fits our small 4.5mm Plug.

I found the Prudent Way Digital Universal Adapter for like 47 dollars. It comes with 12 Plugs.

There also is the HP smart 150w Slim Adapter.. But I believe the plug is 7.5mm

The gentleman that earlier spoke of a friend that had a shop that sent their units back.. but did use a more wattage than 120 adapter..

if we could find out the brand and where to purchase that would be great.

I am just wanting to get the correct one so I can enjoy my Lappy,.

The last Clevo I got had a similar problem... I had a 300w PSU.. and was running 480M in SLI with a i7 930. It had power issues and I had to get another PSU with a Bridge so it could run 600w Side by Side.

thanks

-dex