*HP dv7t Quad Edition (429X / 5XXX series) Owners Lounge*

I got the "Cancelled" email as well. Oh HP, you could have been a contenda. But the way you've handled this incident and the demonstration of the sheer incompetence of your customer service staff has likely permanently ended any possibility of me ever being an HP customer. So, in fact, I would like to thank HP for doing me a favor and canceling my order so that I may never have to deal with HP ever ever again.

 

Well I just tried it, and I can't get the laptop to turn on.

Here is my setup. One 650 gb hard drive, and the Blu-Ray Burner. I unplugged the Blu-ray plug from the original port. Rotated the plug and plugged it into the port right next to it. Put the cover back on, and tried to start up the laptop. All I got was one quick flash from the LED on the power button. And nothing else happened. I put everything back to normal, and the Laptop Powers up with no issues.

Now if there is something in Bios I need to change, I don't know what it is. Since I can't get the laptop to startup to get into bios, I don't know what to do.

Anyone else get this to work?

 

sounds like this is not HP's intended configuration. you might need to put things back to factory condition, boot up normaly, and then change the optical drive port assignment (if not in the bios, then device manager? I'm speculating...), which will disable the optical drive of course. I suspect the laptop would not boot for you because the boot-up sequence is supposed to guarentee booting from the optical drive. so -- not finding one, it gave up.

it could be that HP "hard codes" the optical drive port assignment in the bios itself, and does not expose a way to change it. but that is speculation as well

 

Me too.....I have been configuring systems...Dell, Asus, Newegg and nothing comes close to what I got for $909.....I just want this right!!!.. LOL

The ATI HD6570 plays Total War Napoleon just fine on high details in native resolution...so the card is fine woth the ddr5 vram

 

UPDATE ---
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-
I called HP and the hold times on the sales line were unbelievable. I told them I was pissed and that I I wanted the 1599.00 Envy 17 configuration and 300 off. The girl hemmed and hawed. Did I say that right? This is the i7 720 with 640 at 7200, 1080p backlight, the tougher casing and two years of "you get to actually speak to an American" tech support / warranty. Lots of other bells and bling, etc.

She put me on hold while she got a manager. Came back 8 mins later, apparently having had to wake up the manager's manager on some far shore of the planet, what have you BS. She told me that she could do the 300. That is when I sprung my trap. I told her I wanted her name and 18 hours to think it over. I promised that I was in no rush, and would get back to her. She told me that she might not be able to guarantee that, and by tomorrow it would be maybe 200.00 off.

Look, I says to her I says: Look. I am in no rush, but if you drop 400 right now, instead of 300, you got a sale.

After ten more minutes of hold, I got my deal with all the frills. 1599.00 configuration on the Envy 17 at 1199.00. If anyone wants to see the specs, just holler. For now I am off to bed where I'll dream of backlit "chiclet" keyboards, visions of sugar plums, and real American phone support voices.

Later folks.

 

nice work!

 

Once again, appreciate the help, thank you

 

Seems like this is an important issue that should have its own thread? obviously I don't know enough to start it, you both obviously do. Seems like something that many people may opt to do at some point in the future!!

 

I have install CoreTemp64, and here are my findings

all cores temp range 39-45

CoolSense set to quitest mode

Bios setting "Fan always on" Disabled

But still fan runs pretty loud.

If i set coolsense setting to coolest, it is even louder.
Fan hardly goes off (i would settle for less, as long as the noise is bearable)

Any other suggestion. How to make this little monster quite ?

Thanks

 

I just picked up a NotePal Ergostand from amazon and love it...fits my dv7 perfectly and the fan is very quiet...works great as a doc with 3 additional USB ports...here's a review with specs on temp reduceage...

congrats tfcolligan, but personally i don't think i could settle for a non-sandy laptop since it's out now...granted they need to fix this issue...but if they're willing to swap my dv7 out for a envy 6 months from now with a $500 coupon, i'm willing to pay the rest of the difference...

but for me, i made sure i saved all my apps to install aside so i can just reload pretty quickly...

my guess is they're just going to give us new laptops and fix our old ones and resell them at a reduced price...whatever, we'll see what they do...thx for the updates yalls...

 

Intel Rapid Storage Technology Driver seems not compatible with SSD (or may be just the SSDNow from Kingston)

Everytime i tried to install it, then reboot the system, it hangs and cause blue screen. So I have to revert back to last good system restore.
I tried it several times no luck.

The driver i am using is
Intel Rapid Storage Technology Driver HP Pavilion dv7-4290us Entertainment Notebook PC - HP Customer Care (United States - English)

Without this driver it works fine (I guess it is not compatible)

Any of you experience the same issue.

For the fan issue, i will give one of those cooler pads a try. See if that makes any difference.

What is windows experience score you guys get on your system
Mine at 6.9 due to graphics

Thanks

----------------------------------------------
dv7tqe 2630qm 6GB, Infinity 1600x900
Blu-ray writer, 2 batteries
128 SSDNow V+
640GB 7200

 

not sure about your ssd problem bro...i got my intel right from HP...seems to work great...

my score is also 6.9...i don't think the cooling pad is absolutely necessary, but i just want to be safe then sorry and be on the careful side...

 

I am thinking about may be exchaning my unit for a DV7, what is Infinity, how good is it?

 

On a diff note:

http://www.youtube.com/watch?v=eAzh8L0vkNE

I tested out the HDMI output... and got to compare the outputs of

17.3" LED LCD of the Dv7-4290us (Blu-ray)
32" LCD TV (Devant brand) (Blu-ray)
55" Philips RPTV (DVD on an Xbox S)

Well, nothing really meant by it.

GRID runs at 29fps-35fps at 1080p output
Dirt2 runs at 24fps, unfortunately, so I move it to the Medium Setting to get 30-45fps.

The temps though are far higher for some reason...(using MSI Afterburner app) I think I was hitting 80C+ right after doing the blu-ray duplicate output...and causing the laptop to shutoff and sleep... but it seems it went away after gaming a few more races.

 

I hit F1 during startup and all i get is one screen with just the Motherboard Specs. It's not like the standard Bios screens that I'm use to. The only option I can find is to hit the ESC key to continue booting.

Oh well.

 

Ok so I have a problem. The notebook's battery died, so I plugged in the power cord and tried to turn it on. The power button got stuck in the depressed position, and now I can not turn on the laptop. I tried to find it's service manual, but HP's website says its not up at the time. So I attempted to take apart the laptop myself to try to reseat the spring or whatever is under the power button. I got to where you're supposed to remove the top cover. After 30 minutes I gave up. I had already broken one screwdriver, and had mawled the edges of the laptop, so I decided to quit. That top cover is absolutely impossible to remove, without breaking the flimsy crap-plastic on the bottom of the laptop. My question is, is there any way I can power on the laptop without the power button? I really dont want to send this thing in for repairs, and I saved a document on the laptop that I need for school tomorrow.

 

That is insane, you are damaging your expensive new laptop for the sake of 1 document!

Just take the hard drive out and connect it to a desktop computer, or get a cheap external 2.5" USB case put your DV7 hard disk in there, and get your data (one document) off.

 

I plan to return this anyway. That's why I was so reckless in trying to take it apart.

 

good luck returning it after that reckless abuse... you sure you didn't void the factory warranty?

 

yeah i'm sure there will be signs of abuse...have fun trying to get it return Madness...

 

GREAT NEWS !!!!

I only have my dv7 sb for a few days, but since I intent to return it because of the chipset problem I want to do it ASAP since I do not want to spend any time working on a laptop that I do not intent to keep.

Well, just got off the chat with a HP rep and they are allowing us up to April 30, 2011 to return the SB laptop for a replacement or return for full refund. HP assumes by then the fix for the chipset and the new laptop will be available.

 

Is there any work around for those hard to press Left and Right Click (Touch pad) buttons.

They are ridiculously hard to press. Unless you want to build some serious thumb muscles

 

I agree. Doesn't seem to have any setting for sensibility. The other thing is tap zone, used to be, one can configure the 4 corners to do different things like fw or bw of a web page. One can configure the buttons but then the right and left click are gone.

 

Have you try any DV6 or DV7 Touch pad buttons on a display in any of the shops??....

On some the Touch pad buttons are perfectly light, others are just ridiculously hard to press

The Touch pad buttons problem does not seem to be a design issue but a qualty control isssue... when their right... their great

 

Aw crap. I won't be able to go back to the US by then.

 

How many of you have dv7tqe with Touch pad which does not have this hard button press.

I assume it is like that (hard), unless mine is defective.

 

What the others said. You send that back, and it'll return to your doorstep soon after. From your sig, it seems that you've basically been abusing HP's return policy; looks like it bit back this time.

 

You guys are aware that HP allows you to return any laptop within 21 days of delivery for ANY REASON AT ALL and in ANY condition, right?

 

The difference is, what you are doing is unethical.

 

Where do you get the for ANY REASON AT ALL and in ANY condition in their return policy?

Their simple statement of "Some exceptions apply." in their stated Return policy pretty much covers HP in denying your return of a product that has been intentionally abused.

If you think I'm wrong so be it. But I can predict a future posting from you b*tching and moaning about how unfair HP's return policy is.

 

I am aware of a very attractive return policy that is designed to alleviate people's fear of purchasing HP products, yes. On the other hand, that does not mean there are no checks or exceptions such that if HP sees a bullet through the case or evidence of deliberate tampering they will still take it back. I don't know about those details. But I am appalled to know that there are some who would deliberately and carelessly damage a perfectly good product just to abuse the policy which I am certain is not intended to take care of abusers like you. if you will pardon my indignation, I think you are a discredit to HP's customer base and I don't find your approach acceptable at all.

will you be succesful in your deception? maybe/maybe not. but now HP has to re-build the target of your carlessness, replace the case and other parts, and loose money on the transaction. and people moan about costs and complain about a lightweight warranty...

 

Actually I think you are a disgrace. What are you gonna do next? Burn it?

Here in Spain we have only 7 days to return any laptop or computer component and it must be in perfect condition.

I hope Hp tells you to stick the laptop up your *** for being such an idiot.

 

Am getting the run around here...

Chatted with NA Usa support last night. They said HP will have an official statement on what to do this week, but they asked me to talk to the Asia Pacific support for options on how to get a replacement.

Now, talking with someone from the Asia Pacific support area, and I've being asked to talk to a US support person about my options (after telling them I bought my laptop at MicroCenter, Rockville MD last Dec)

Crap.. ha ha ... (well, I did kinda expect this.)

 

And now they asked me to talk to Intel... (keeps getting better and better)

 

Ok, so Intel can't help me.... HP can't or won't help me... so it's all up to MicroCenter... if they will help me. (cross fingers)

 

I've always been a when life gives me a lemons kinda guy... but man..somebody really made me some lemonade this time:

HP Unveils New Designs for Consumer Notebook PCs

HP is announcing a redesign of the dv7 line. USB 3.0, Envy Design, CoolSense, and if you look for pictures on CNET or other websites on what the redesigned dv7 looks like, seems like they are making the Touchpad light up, which gives me hope that they will also allow a backlit keyboard option on the dv7 as well.

So, in short, in return for my canceled dv7 with bad chipset, I have the opportunity to buy redesigned and hopefully improved dv7 with a perfect chipset. Only downside is availability is Spring 2011, but I'm optimistic that with Intel announcing today that they are able to deliver fixed chipset ahead of schedule, Spring will be coming soon. I've had my piece of Dell for 5 years now and was ready to buy a laptop this month, so what's another couple of months of waiting.

Sometimes, all things happen for a reason.

 

Funny how SB mess works out in the longrun

 

Sorry to hear you can not get help with your laptop.

What I can tell you is I am in the Asia Pacific region, and where I got with my dealings. Hope it helps, or gives you idea what may happen in your location.

I was able to call HP Asia Pacific Support and my Sandy HP laptop was logged with them, with a reference number, for when the recall is issued.

HP Asia Pacific Support knew the about the chipset issue, stated refund and replacement options will be the only two options.

Support aaid that they will contact me when the recall starts. Told me the recall will be in the next month or two, even as late as end of April.

HP said in the waiting time, to continue to use the laptop as normal.

This may not be great for some people if you have important data on it. I intend to image mine before it is returned, so no danger of data loss.

 

The new HP models look great, I am hoping that I can hold on to my current flawed model as long as possible, and use the options presented by HP.

P.S. Sorry about the double post, clicked quote instead of edit for the above post

 

It's astonishing to me that HP would announce a product refresh after just one month. Sandy Bridge DV7 was announced January 4 and delivered January 9. Now they announce an update February 8 and deliver in the spring!

 

Check it out, there is a hands-on with the new model at Laptop Mag below. Also, some websites (ZDNet, PC Mag) have set a Feb. 27th date for release for these new laptops, but that remains to be seen:

Hands-on: Slick HP Pavilion dv6 and dv7 Sport Brushed Aluminum Designs, Beats Audio with Quad Speakers

 

Check it out, there is a hands-on with the new model at Laptop Mag below. Also, some websites (ZDNet, PC Mag) have set a Feb. 27th date for release for these new laptops, but that remains to be seen:

Hands-on: Slick HP Pavilion dv6 and dv7 Sport Brushed Aluminum Designs, Beats Audio with Quad Speakers

 

I'm not surprised, I was expecting this to happen, maybe not this early. If you look back when the current DV6 and DV7 that came out in 2010 with mostly at the time 720QM's as base model quad CPU. There was a short run of the previous generation with a 720QM processor, that had the black plastic lid with white swirls design on top of the laptop.

Then again, if it wasn't for the flawed chipset, the current DV6 and DV7 models would of enjoyed at another month of sales (February), and some after sales (march onwards) as the remainder of the pre-built stock models would have been slowly sold off.

 

Don't worry. Those are being recalled as well.

 

Well I hope us Europeans can get our dv7's replaced with one of those new models.

 

this is def going to be a dilemma...if it's true that HP will allow a refund for the current dv7 until the end of April, i'm sure the new one is going to be out by then, and nice and all...but i'm also pretty sure we won't be finding another $500 coupon for a while...

my dv7 is slightly annoying because the left shift only works like 75% of the time unless i press on it very hard...so one way or another, i'll probably trade it in for a different one...but wow, the new dv7 is tempting, the question is if i want to spend an extra $2-300 for it...

 

I paid 800€ (1092 $) for a dumbed down version of the 4290us (5050es) with a 5400 rpm HDD, no Blu-ray and only 4GB RAM. I received today another 4GB module so that is one thing out of the way.

I don´t think we will be able to "trade in" our dv7 for the new ones at least here in Spain, even HP haven´t released a statement on what to do with the SB issue yet.

 

@bravoexo,

I am within the 21 day return policy so this might not be applicable to everybody, specifically the full refund part. I think Intel will issue some statement and then HP will announce their policy. From what I understand from the grapevine, all SB laptop owners will be covered, one way or another. On another note, thanks for posting the very early pictures and reviews of the dv7. I really enjoyed them.

 

I also had the $500 coupon!!!

 

Here is a partial transcript of the conversation with the HP rep:

02/07/2011 08:01:22AM husky55: "Please explain to me. Can I have my laptop replaced with the SB chipset redesign?"
02/07/2011 08:03:07AM Agent (Candy V.): "Yes, if at that time "April 30, 2011" it will be fixed so we can replaced your computer with the new chipset; however, if it's not fixed yet, you can still return the notebook for a full refund or replaced it with another model."
02/07/2011 08:05:17AM husky55: "OK, I will keep the laptop and see what Intel is going to do. Can you send to me an email to confirm that I have until april 30. 2011 to return my laptop? Thanks."
02/07/2011 08:07:06AM Agent (Candy V.): "Yes. And do not worry, it is being noted in your record that you have until April 30, 2011 to return your order because of the Intel Sandy Bridge issue."