HP link for ordering Windows Vista Upgrade kits now up

hi! just want to ask if when you place your upgrade order, how much is the supposed shipping and handling fee? mine is a costly USD19.99. USD20? is it because it's an order from the philippines? but i thought hp and microsoft have their local outlets or service centers in the philippines. i didn't pushed through my order anymore. i'll stick with xp pro instead, in the meantime.

 

Yes, I did that within the same 15 mins it took me to go through the site. The EU side of things just seem to be sitting on there hands.

The problem I have is that I live in Finland, which means I don't have access to a freephone numbr to call them up. I'm not gonna start spending money on a international phone call just to complain. I spent enough on phone calls just to get my laptop sorted out in the first place. (see my sig)

A problem I also had was that the EU side of things to start ordering Vista, didn't start up until just before christmas. Then I had to contact the company that replaced my laptop because they had bought it from a shop so I could have a copy of the receipt. It took them a few weeks after christmas before they contacted me. (I had to complain to their HQ in Norway) Then and only then I could start my order.

I'm not the fool in all of this! Just that people in The Netherlands don't seem to be doing much when it comes to answering emails!

 

Oooh, and update:

Order Status : Order awaiting shipment
Shipping Date : TBD. Check back in 2-3 weeks for more information

 

Order Status : Coa Validated. Waiting for Proof of Purchase.
Shipping Date : TBD. Note that it typically takes 4-6 weeks after the submission of the proof of purchase for the order to be shipped.
Carrier : Standard

EDIT: Oops, I just re-read my original e-mail and it says it in there.

How would I go about doing this, if the laptop was a gift? I received it as a highschool graduation gift...

 

You need to ask whoever bought you the computer for the receipt or online order confirmation sheet. Once you have that you just scan it and email it to the address indicated.

 

Haha. Now what do you make of this? I changed from shipping in March to the following:

That's either an "OH SNAP. We messed up big time!!" on the drivers/Express Upgrade program from HP and that there is going to be another delay, or a sign that we might be getting the upgrades sooner, perhaps at more random times.

 

anyone beginning to wish that they'd just waited for a pre-installed version of vista? i am.

i really don't understand the way the update website works, i think they just put random phrases on it. the other week mine said - awaiting proof of purchase, check back in 1 - 2 weeks. isn't that a bit paradoxical! what am i waiting for? i'd already sent my proof of purchase, maybe they didn't like the pic i took of my receipts so they are gonna come round my house when i am not there, find my proof of purchase and then send me another update telling me they found it and i should check back in 10-20 weeks??????

the update site needs some form of 'key' to explain what everything means!

anyway, i suppose they'll learn for the next time!

 

I'll try that, he should still have it filed away somewhere.

If this actually takes weeks and weeks...I'm just going to use my father's copy of Vista Ultimate Edition. He got it today from his MSDN license. And since he *technically* owns my laptop (he is the one who purchased it for me), then he can install it on my machine.

He's running it on his laptop as of a few hours ago, looks really awesome.

 

Earlier they said that it would be shipping April 3rd for me. Now it's TBD... I'm starting to wonder if i'll ever get my copy.

 

if we bought the laptop from the hp website do i still have to send them proof?

 

Yes, just send in a copy of the online receipt.

 

Wonderful.

 

Or just contact the BBB waffler...sometimes they get HP's attention.

 

waffler, i got the exact message when I checked my status. I already sent them my POP and they sent me an email back saying that it's verified or confirmed. I'm getting very worried now.

 

yea you do. I had the same problem and just scanned and emailed them

 

Still at the "TBA" shipping status for my upgrade. Stupid HP. On the one hand though, they probably are doing this so that we all get the most stable drivers possible, which will be very nice if it installs and has support without a headache, ala a new machine. On the other hand though...They might be taking some extra time for the other purpose of loading up the discs with all their bloatware.

 

Just received thie email update from Moduslink...No change in my order status but supposedly it is expected to ship in early March for those who ordered before Jan 30, 2007.

 

Just got the same thing. Sounds like we might see some Vista discs soon.

 

i got an email saying that they recieved my request and everything... and now they say this:

For your order to be fulfilled, you must submit (by mail,
facsimile or scan and email) your receipt for the qualifying PC,
together with the online confirmation number listed on this page,
to the following address or facsimile number:

so all i have to do is mail in my receipt for my laptop to the address they gave me? and thats all i have to send? and what does the receipt look like again?

 

Got the same email too.

 

If you purchased the laptop from HP, then just print the receipt online in your order status page...
https://www.shopping.hp.com/webapp/shopping/order_status_sign_in.do

 

hey, i just got this message today!!

"Dear Valued HP Customer:

Thank you for the recent order for your HP Windows Vista Express Upgrade Kit. Our records indicate that your order is complete and awaiting shipment.

The HP Express Upgrade to Vista software kits will begin shipping in early March for all completed orders placed before January 30, 2007. Orders placed after January 30, 2007 will ship within 4-6 weeks from the date the Proof of Purchase was processed."

The first update I got in awhile. I was starting to lose hope of getting this upgrade but now i have something to look forward to

 

k so i print that online receipt and thats all i need?

 

Yep, fax/email/snail mail it to them along with the confirmation email.

 

Update:
Looks like Moduslnk has started shipping the upgrade kits. Mine shipped today and should be here atmost by Monday.

Order status:
Order Status : Order is shipped
Shipping Date : Wednesday, March 07, 2007
Carrier : MEXP
Carrier Tracking Number : *******

Who/what is MEXP???

 

Maharishi express? 'merican express? Probably some company we have never heard of like Moduslink.

Sorry, I'm a little PO'd about my "express" upgrade. Why'd they call it that?

 

Miner, when did your POP/COA get validated? Mine was done on, or about, Dec. 15th. I wonder when mine will get here.

 

My POP was validated about a week ago, and today it just switched status to "Order approved".

 

I sent mine in Dec as well dont remember the exact date but it was probably a week or 2 before Christmas. I snail mailed it and the next time I checked was in early Jan and my POP was validated by then. The last email mentioned that they would be shipping in early March to people whose orders were accepted before Jan 30th. So, if your order was accepted before jan 30th then expect it to be shipped any day now(hopefully).

 

Got an email today saying my Vista upgrade has shipped and I should get it within one week. This is one month earlier than I was originally told. Yeah!

 

I didn't mail my POP in until Jan. 31st and I just got the email saying it had been shipped out and to expect it in a week.

 

I got the same today

 

It's official - My Vista has shipped...See below.


I hope others are getting this email too.

--Mickey

-------------------------------
Thank you for submitting your order for Windows Vista Home Premium 32-bit OEM.

Your order has been shipped. You should receive your order within 1 week. If you do not receive your order, please contact us via email [email protected] by May 1, 2007, for English language versions of the product and June 1, 2007, for non-English language versions of the product so that we may research your request and ship your order.

Upon arrival of your kit please review the instructions and preparation steps you will need to complete before you begin your upgrade process.

For your convenience HP has created Windows Vista Express Upgrade checklists available on the HP website at www.hp.com/go/windowsvistaupgrade. It is strongly recommended that you review the checklist and begin preparation steps. We have included an HP Driver DVD for most models to help walk you through the preparation steps and install. If you should require assistance with any of the preparation or installation steps, please visit the Express Upgrade website at www.hp.com/go/windowsvistaupgrade or call 888-447-0150 for assistance.

 

just got this email half a minute ago, came directly to this forum

i'm so excited

 

Mine shipped today as well. I will probably be selling my version of Windows Vista Basic if anyone wants to buy it, seeing as I already have Vista Business Edition( Thx Powertogether.com !)

Dan

 

Looks like they all shipped yesterday...I got that message too.

 

Anybody have any idea what MEXP is. That is supposedly who is shipping and I would like to track the package if I can.

 

I wondered the same thing so I called them and all they could tell me was MEXP was a private carrier, and they couldn't give me any more information then that. So I guess the tracking number does no good. If anyone else wants to call, please do because I feel I didn't necessarily get the full story.

 

Also got the email, mine says it should be here with in 3 weeks. I'm guessing they are shipping out from The Netherlands then.

 

Dang. I haven't even gotten the email that my order will ship soon, and I ordered mid-January. Where's my order, Moduslink?

 

Ahh. I sent my information in on the second day that the website was up, and I haven't received a notification yet. No fair.. Has anybody else, who sent their information in before their cutoff date, not received a notification.
Edit: lol, okay, I guess I'm not alone.

 

well I called moduslink again, and this time i received a website where i could track my MEXP tracking number...

https://tracking.mailexpress.biz/

of course when i put in my tracking number it told me there was no additional info. Maybe someone else will have some luck...

 

Just got info in E-mail that My Vista Premium OEM is shipping. too bad I exchanged my laptop for another one during this process so I hope I can still install it on another machine then.

 

Thanks for the link! I tried entering my tracking number as well and got the same message. I kind of worry about it being shipped by a company I have never heard of but hopefully it will arrive okay. I wished they had used FedEX or UPS or even the regular postal service instead of this.

 

From skimming their main website it looks like they actually use USPS as their carrier... Who knows...

 

Just checked the tracking for my order and guess what they have any address wrong!!!! Called up Moduslink and they washed their hands off the issue and told me to contact USPS instead. Havent called them yet but this is crazy...might as well forget the free upgrade .

 

Sorry to hear that Miner. That really stinks. Anyway, I just checked my tracking again and it now says that it is in the "prepared for shipment" stage as of yesterday (3/10/07) at 12:40pm and that it is shipping from Wood Dale, IL. I imagine I'll have it possibly as early as tomorrow. I'll keep you all updated as to when I get it.

 

I have searched the net for any reference to MEXP, with no luck, other than forums such as this. Based upon the 3 week delivery estimate, I'm guessing that the "M" stands for Matsui or Matson Lines, and my DVD is on a slow boat from China.

 

Its Global Mailexpress( http://www.mailexpress.biz/) and the DVD's are shipping from Wood Dale, IL. The DVD's actually will be mailed through USPS. This is just a case of Moduslink contracting the work of labelling and shipping out the stuff to another third party operator - Mail express and they inturn use USPS to ships the DVD's.

 

Thanks Browerjs and Miner! Shouldn't take more than a week from Illinois. I guess I'll be watching my mailbox.