*OFFICIAL* HP dv5t owner's lounge

i think they are real people. the problem is, although our questions about the 9600m gt should be easy.. these CS people aren't used to tech savvy customers. they are more used to older people who need help with "i need a computer to do internet and email", not: "i need a computer with a 9600m gt for gaming, a 64bit OS, and i need to be able to do other very technical things."

when i called a HP guy about the 9600m gt. he started to read off the 9200m GS, and it said 'full HD, 1080p, plays blue rays"...to him it sounded like it could do all the stuff the 9600m gt could. but in reality its not. they are just used to a different type of customer.

 

they suck hard men... hp should go to a forum and offer job to ppl

 

I think it's rather pointless to bash the CS. Yes they don't know a whole lot about what they're selling, but that's the management's fault. You can bash the CS all day long and you won't get anywhere.

At any rate, regarding the non-availability of the 9600M-GT: I haven't had any success getting at people deeper inside HP, but let's take a step back.
I talked with another admin here, Andrew, on this topic and he said it's most likely a supply issue. It's either make the part available but with big delays, or take it off entirely and not have to deal with that. Delays will lose business. If HP let the option sit there and let people order with delays, then those people are going to cancel after a period of time and run to another company. HP probably figured that they would lose more customers by having delays than by not offering the GPU at all.
It's likely that the card will come back after a time. Remember that HP is in fierce competition with Dell, Toshiba, Acer, Asus, etc . . . they would be foolish not to continue offering the faster video card. I think it is only a matter of time before it gets put back up. The question is of course, when, and considering HP took it off their site completely, they probably don't even know.

 

if i call HP australia, do you think they'd ship to the US?
i'd just pay with paypal, or whateva.
they have this model: everything i want:
http://h10010.www1.hp.com/wwpc/au/en/ho/WF06b/321957-321957-3329744-64354-64354-3744188-3757261.html
except for the brightview infinity display, it's just a standard brightview. ima call and see if it's possible, if not, then ill wait and wait and wait and wait. or buy a dell.

 

Sure it's not the cs fault, it's not even the corps fault for outsourcing it's labor, it's not even the lazy American who used to be the cs before the corp found out it could outsource their labor to people that bust their butt to make even a small percent as the lazy USA guy made. It's no ones fault, however, that doesn't fix the problem. If HP had a sincere care for their customers, or at least losing them, than they would at least offer up an explanation; or at the very least, come up with an estimated date for when the product will be available again. Sure they'll lose customers either way, but they might not lose the guy that says, "oh well its gone, I'm not waiting any more", and goes and gets an ASUS.

Regardless, since corps like HP and Dell make themselves immune from the customer, so that the only ones we can speak to are the CS, than its the CS that gets bashed, their an ambassador for their company, so they get the heat.

 

It must be frustrating for everyone still waiting to make a purchase on the dv5t. HP's lack of public transparency or simply lack of willingness to let people know what's up isn't just hurting things with the more tech savvy crowd. It makes me, a consumer who has already purchased a dv5t with a 9600M GT and 7200RPM Hard Drive configured--- very nervous. Both components are more "high end" stuff that produce heat... the fact that I'm still left in the grey and think that there is THAT possibility of this being a notebook with poor ventilation and high probability of mobo frying, has created both frustration and lots of second thought on purchasing this machine. It has resulted in me purchasing a 3 year warranty instead of just sticking with the 1 year (I'm hoping never to have to use this warranty). At one point, I also nearly returned the whole configuration and warranty, but they offered me "Credit Back" incentive (~$120) if I kept the system and didn't return it. Depending on how well the system works/looks/feels when it comes in August, I'll decide then if I want to keep it.

Then again, I'm expecting something wrong to happen, like a delayed shipment, or that when it finally arrives and I look at the system specs, it will either tell me it's a 9200GS and or a 5600rpm hdd instead of what I requested for. If anything is not right, then I'm RMA'ing the order and getting a Sager.

 

I'm an American living in Australia for the next couple years, and I've considered buying a computer here. But I'm hesitant because I don't know that an Australian built laptop would work well in the US (i.e. 110V in the US vs. 220V in Australia -- outlet plugs are different), different region coding for media, etc. If there's someone here who knows for sure (as opposed to someone who just thinks they know) please jump in and clarify these issues.

My personal feeling is that the 9600m will be back in stock in the US HP dv5t market. They probably ran out of stock. If you can wait, be patient. And don't take it out on the customer service reps, because they most likely don't know any more than what they are telling you, and have been instructed not to pass on speculation which could come back and bite them in the end. Although I personally don't care about graphics performance, I do sympathize with everyone here.

 

Buying a laptop from Australia shouldn't be a problem really. You'll just need to purchase a new AC Adapter. And Windows Vista allows you to change your region code for DVD/media playback a total of 5 times before the change becomes permanent (and I'm sure there are ways of getting around this).

 

they could at least know that a 9200gs isnt anywhere near a 9600gt... even my gf knows that...

 

i would think that an AUS might have a few different keyboard buttons

 

You wouldn't even need a new adapter - just a plug adapter. Most AC adapters for laptops work on the full range from 100-240V. I doubt there will be any problem.

 

at the rate we are going, it might become a viable option. i never did call them, any1 try? maybe sometime this week ill call HP AU.

 

New to these forums, but I've been keeping track of this particular thread since the release of the dv5t...

Just wanted to let you all know, the 512MB 9600M GT is back on the customize list. No 7200 RPM hard drives though.

 

GEFORCE 9600m GT 512mb now available again =). Yeah, just signed up to post this for everyone that's been waiting!

oh...sorry, looks like someone beat me to it lol. Took a while for the registration confirmation e-mail to be sent haha. Oh well, good news for everyone anyways.

 

TV tuner now available

 

This is awesome! I think I'm pulling the trigger on this pig tonight. I'm wondering, will upgrading RAM myself void the warranty? I'm looking at the 4GB of OCZ RAM on Newegg for $55....

 

No, upgrading RAM yourself does not void the warranty. Good luck and happy computing!

 

Hmm, the 9600 GT is back again, tempted to snag one of these, but I believe they are only Gddr2, right? How does the 9600 GT in the HP's compare to a 8600GT Gddr3.

Also, I am curios to see how well the 9700 GTS's in the toshibas perform, before I make a final decision.

 

well i really thank god for what they did (remove the 9600gt for a while) why? i could take a look to other notebooks like sager... i dunno how quality is, i was xpecting someone would tell me, but overall, a computer with higher specs than the dv5t cost me 300us less

 

I am glad the 9600 is available again the dv5t, I was worried that the card was a mistake in the first place.

My dv5t ordered Jul 16 is still in production, hopefully it will ship soon . . .