Vista Audio Issue Addressed by HP

Hi Anna,

I have a dv2040tx running Vista Business as per the HP upgrade program. I have just installed the two drivers as per your workaround suggestion and it seems to work. I now have the ability to mute audio. One problem i have found is when the master volume is up around 60-100% i can hear what sounds like interference noise. When I look in Sound properties, it shows Microphone as "currently unavailable" but shows a recording device called "Sum" as installed and working. From what I can tell the microphone is not working/or is muted and doesn't seem to be adding to or causing the interference noise.

I too like everyone else would love to see some official drivers for Vista.

Cheers,
Brendan

 

I have a dv8233cl and I had sound for about 3 days. I upgraded on a Friday and my sound worked all weekend, when I got to the office I plugged in my xb2000 and booted up my machine, joined my domain, added some new software (acrobat, office) and rebooted. Lost my sound. I have been like this for over a week.

Do I bite the bullet and spend 2 hrs on the phone with support? The method here did not work for me.

E.

 

I just got my upgrade of vista yesterday. I have a DV6191EU. (AMD 64x2)

The microphone recording volume is set to 100, and I have to shout to be heard through the built-in mics using the newest drivers from the HP site for my machine. (Even though microsoft was offering a newer version, which turns out to have the same problem)

This is the same problem I had with my first DV mechine, that took 2 months for your European sided team to fix by giving me a new machine. At first I had a DV6159EA.

On the DV6191EU in MCE the problem seems to be fixed. Sadly now in Vista Home Premium the mics don't seem to be working again.

The problem is that there is no 20db boost for these crappy cards through the drivers.

Because of this problem, I can not use the voice recognition software that comes with Vista.

If this problem goes on for to long, I will be contacting Mark Hurd again!

 

Hi everyone, I have an HP dv8230us (waikiki chipset) and I followed Anna's exact instructions on fixing the issue with Vista (32 bit), but it still remains. I have tried at least 5 different drivers and upon installation, it says media not found everytime. Under device manager, under device status, it says "This device cannot start (code 10)"

I've been trying to fix this for hours and hours, anyone have a solution for me? Any help is greatly appreciated, thanks all.

 

Ericsante & UnderWare1213 -- welcome to the boards!

Definitely don't waste your time on the phone with HP support. Anna, I believe, just posted the XP driver for the dv2000t series. You can do the same thing using the dv8000t series XP audio driver. Grab it here. And you shouldn't need to install the UAA driver, as Vista includes that. Just run the install and you should be good to go.

Let me know if it doesn't work.

 

I know I still have the boot up lag with the new drivers released by HP as well as the new ones released by Microsoft thru Windows update. It sucks cause according to the logs it takes almost 3min for the full boot up of my system. This has got to stop.

 

JadedRaverLA is correct!!!
There was one problem wrong with what anna suggested for the folks with the Waikiki chipset (at least in my case). She suggested that users download the MSFT UAA and run it. Then she pointed to an XP driver specific to some HP model. JadedRaverLA suggested that you do not install this driver, but instead, after installing the MSFT UAA goto HP/compaq and search for you specific (exact) model. then run the XP driver for it. This fixed my problem!! After hours of searching the web, countless HP chats. FINALLY!

THANK YOU JadedRaverLA!!! You made my day err weekend!!!!!!!!!!
May the gods grant you a hot young morally-challeged girl this weekend.

_________________________
Vista Ultimate x86 32-bit (pirated)
Compaq V2000T CTO
Conexant Waikiki chipset
Intel T2400 CPU

 

Too bad that nothing other than the first MS conexant driver didnt lag out the boot up. Now even the newest driver release does. Too bad i cant seem to find the old one.

 

Problem fixed - forgot to go back into device manager and manually point out the driver to install...simple solution. Thanks all.

 

I've just installed the workaround for the Venice chipset and I have sound but my mic is still not working! It's a dv6238ea and I am on Vista Home Premium. I have tried latest drivers and also the 4.8.0.0 that are mentioned in the workaround and still no dice.

is there a fix on the horizon or do we just have to wait it out?

come on HP! I love the laptop but this sound card issue really really sucks!!

 

ok just to bring this thread back to its original roots for a while...

i'm wondering if there were any news updates recently on the progress of an actual Vista driver for the Waikiki chipset (pertainingly mostly to the dv2000t/v3000t)?

 

nothing yet - I check everyday - I WANT A VISTA DRIVER GRRRR - how long will we have to wait?? this is ridiculous

 

for some reason my dv1623tn sound works well using XP sound driver in vista..

 

ugh, I registered just so I can add to the people that keep this thread alive. Where did HP Anna go? I wonder...

I have a dv2000t purchased in late December 2006 from the HP store online.

To the guy above me, yes, the XP driver works, but it's jerry rigged to do so. My sound quality is absolutely not worth the title of "Hi Definition" Conexant Audio Device. It sounds pretty great with the Microsoft driver, but too bad that driver doesn't work fully.

 

My thoughts exactly. HP opens this thread as "Vista Audio Issues Addressed" which is a pile because nothing was addressed except telling us to use XP drivers.

I'm in the exact situation as you. I purchased two dv2000t in late December with everything (almost 2k each) and I grow more angry every day the driver isn't available.

XP drivers aren't enough:
1. spdif output does not work
2. quality is bad
3. slowdowns on system startup and resume
4. does not work on 64bit
5. its a hack

I really wish I had knew about this before my 30-day return policy ended but HP was sneaky enough to hide it.

Ana / HP, where are you?? When will HP *really* address this issue???

~ L

 

I Have a Hp Pavilion dv2040tx with windows vista ultimate on there . It works fine! But the only problem is theres no audio device installed I have loooked everywhere and tryed installing some drivers but they dont work i keep getting the same error msg saying no MEDA hardware or something.. Can anyone please help me ?? Please send me a email [email protected] if anyone can telll me what should i do or even telll me when the driver is coming out

Much appreciated

Thank You!

 

Anna from HP Total Care here,

I have been working on getting a beta version of the audio driver ready, which is why I haven't been around for a while.

We have the driver and are doing some additional testing on it at the moment. If all goes well, I hope to be able to have a beta version available next week.

Just so you know, we mined this very forum for the issues that needed to be addressed with this driver, so your posts are being read and acted upon.

Have a good weekend.

 

Anna, thanks again for your support. And, to be clear, we are all grateful for your presence. Can you tell us if the driver is for both 32-bit and 64-bit Vista, or if it is limited to 32-bit?

And we would all be thrilled to get a beta driver next week!

 

Anna and I have been talking and she going to pass the beta to me so that I can distribute. I'll let you guys know when it's available.

 

Holy smokes! After 4 months it seems like there's light at the end of the tunnel. Thanks for replying Anna. I was beginning to think bitter thoughts about HP, but it appears that you're ontop of this.

Thanks for seriously listening to us and even more thanks for working towards a solution!

 

Hi Anna,

Thanks for the great news. Couple of things, do we check here or the HP website for the beta driver and what are the chances of getting some HP recommended uninstall notes for the temp fix you gave us a little while ago?

Thanks again,
Brendan

 

I hope this includes the recording problems as well! One shouldn't have to shout to be heard as a whisper on the machine! Are drivers being tested on AMD and Intel machines, under all versions of Vista 32-bit and 64-bit?

 

hi!uhmn,i have the same prob but when i tried to do what you said,i didnt see the lever meter.also,should i disable the "Sum" first?cos i noticed,when Microphone is "working" then the Sum turns "currently not available"

 

I bought dv2130us on December 26, 2006 and it was marked as "Vista Premium Ready" from CompUSA. Needless to say, I have all these infamous sound problems with it due to Waikiki chipset. How could HP mark its notebook as "Vista Premium Ready" and not providing a driver (not just in time, but even 4 months later under pressure of thousands of users)? What were they thinking?

Contacting there useless customer support 3 times I was told different things on every occasion, blaming me for installking retail Vista (althought I installed Vista from disks they send me via HP Vista upgrade program) and not installing HPupgrade (which I did exactly, but which was useless due to Waikiki driver not supported).

Finally, I found this resource and was happy to discover that I am not alone. Now, they promise to deliver solution this week. We'll see.

Suggestion for HP Total (not)Care: fix your customer support timing and software. It is very long waiting time and messenger window is tiny and not resizable. Also, there is no progress bar on waitng and estimated time. This is the worst customer support experience I had so far to fix the problem and best attempt to keep customers blind and isolated.

 

Yeah, you are definitely not alone here, and my patience is definitely running out. I wish I had gone with a Thinkpad.

 

I just gave up and went back to XP. Even spent over an hour with HP support trying to get my Quickplay direct working from a system recovery *sigh*. Never should of even tried it that way. Wasted my time, still ended up directly installing a clean copy of XP from a system disk to get it working after giving up with support. Also they hung up on me when I spent another 30 odd mins trying to get an RMA for my xb3000 because the component jacks are shot. I guess I'll have to try again tomorrow. :cry:

BTW it took three people to figure out I needed support for my xb3000 and ACCESSORY not a laptop (one person clearly did not understand and kept saying I wanted extended warranty?!?!). I was transferred to two people who asked me to repeat my area code 626 over five times because they couldn't understand me. I worked at a call center so I know I speak clearly because I never had a customer misunderstand. I'm on a Nextel radio all day and no technicians misunderstand me *sigh*.

 

Just before the holiday, Anna said they're working on it, so I'll take her word for it.

I know it's been a quite a while since the issues were discovered, but at least something is being done.

I'm glad she responds.

 

Well *IF* they get the sound sorted out, then they can start work on letting us reprogram the HID buttons again!

 

Mmmmmm, exactly the same problem here as well, biught the Laptop DV2000 (Vista Ready) have Ultimate installed and both speakers and headphones work at the same time. Now this would not normally be a problem but I bought this to do a course that requires me to learn at work, however it is beginning to take its toll having my course played across the office...

Anyone knows how close HP are to a fix????

Thanks in Advance

John

HP dv2000t
XP Pro back from Vista Ultimate
Intel Core Duo T2500 (2.0 GHz)
14.1" WXGA BrightView Widescreen
128MB NVIDIA GeForce Go 7200
2.0GB DDR2 SDRAM
80 GB 5400 RPM
8X DVD+/-R/RW DL
Intel PRO/Wireless 3945ABG
Bluetooth
12 Cell Lithium Ion Battery

 

That was my biggest issue, John. The driver for the dv2000t CTO model on HP's support page is the XP driver most of us are talking about.

This driver fixed the issue of audio playing through speakers and headphones simultaneously, but the sound quality is pretty crummy on some items, others it's not such an issue.

I'd give it a try. It should serve as a temporary solution to your office broadcasts...

The driver ID is sp33543

 

Hi Anna from HP Total Care here,

I have just got my hands on the beta 32 and 64 bit Vista compatible audio drivers for the Waikiki chip set. These are the drivers we have been waiting for to help solve the audio problem for some notebooks that were upgraded to Vista. It is designed to work for HP retail notebooks with the Waikiki chipset that support Vista.

Because I know that many of you have been waiting for this, email me at [email protected], and I will email the drivers to you. The drivers are about 2 megabytes.

I want to stress that we are doing more testing on this driver, but for those more adventurous; you may be interested in this beta version. Keep in mind that you use this fix solely at your own risk. That said, our engineers will be reading these posts carefully and would very much like to hear your experiences.

Here are a few things to note.

First of all, this fix will only apply to you if you have the Waikiki chipset. To find out, go to the Device Manager. Here’s how to get there:
o Click on the Start Button at the bottom left of your screen
o Right click on Computer
o Select Properties
o Choose Device Manager
o Scroll down to the Sound, Video, and Game Controllers
o Click on the “+” sign to expand the selection
o Double click on "Hi Definition Audio Device"
o This will open the Device Properties. Click on the Details tab to view details.
o In the Property field, select “Hardware IDs” from the drop down menu.
o Check out the Value field and look for the device ID.

If the hardware id contains "DEV_5047" then the PC has the Waikiki chipset, and you should read on.

If the hardware id contains "DEV_5045" then the PC has the Venice audio chipset. Your driver is already available. You can download SoftPaq 34374 by clicking on the following: ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34374.exe

Second, you only need to download this driver. In the work around we gave almost a month ago, we suggested two drivers: the Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio and the Conexant High Definition Audio Driver. The new driver eliminates the need to download the UAA driver.

Third, if you tried the work around, this driver can still work for you. You can install it on top of the work around.

Again, sorry for the delay and any inconvenience this may have caused. Please let us know what you experience is.

Anna -- HP Total Care

 

Anna, you're my hero.

To help get these out, (with Anna's OK), you can grab the driver here .

For those who are curious, there are both 32-bit and 64-bit drivers, the driver version is 3.38.0.50, and most of the files are dated 3/2007, so this is a genuinely new driver.



Here's what I've found so far (using Vista Ultimate-64 on a dv2000t CTO):


The good (compared to the "work-around" driver):
32-bit and 64-bit compatible -- Thank you for this!
Installation goes smoothly
WHQL (according to folder name)
This is a NEW driver -- not an old one rebadged
The recording devices are now labelled intelligently so you can choose between them


The good (compared to the Microsoft driver):
Mute/vloume controls/remote work
Headphones mute speaker as they should
Sound works after resume from standby


The less good:
This is still a kind-of XP/Vista hybrid driver -- I'm not sure how much this matters with audio drivers -- hopefully someone who knows more than I can comment -- although a side benefit is that you can use the 64-bit driver on XP x64 if you also install the Microsoft UAA driver for that OS
There does still seem to be a bit of lag at boot --but it doesn't feel terribly long (at least on 64-bit)


The bad:
No system-wide advanced sound controls -- if you messed with the Micosoft driver at all, the advanced sound controls they provided in the control panel did A LOT to enhance the sound on these systems. Unfortunately, neither that panel or a similar one is provided as part of this driver.


I haven't had a chance to really use the built-in mic or test an external one, so I'll leave that for someone else to report on.


Overall, this driver is a vast improvement over the other options, especially if you want to use Vista-64. Thanks to Anna, HP, and Conexant for helping us all out, although I do think HP deserves to be taken to task for the way (mainly overseas?) CSR's responded to our calls regarding this issue in the past. Users should not be blamed for buying Vista in a store instead of whole new machine from HP. Obviously, even those users who received the "magical" HP Vista Upgrade have the same issues as the rest of us, and blaming customers for the sound issue was ridiculous. Anna's participation here has gone a long way toward mending HP's relationship with the board members here, but it really seems as though HP has a systemic problem with the way they communicate with customer's resolving product issues.

 

I'm posting an announcement about this as well. Feel free to PM me with your email address and I'll send these out as well.

 

I really appreciate the entire HP team's hard work in trying to get this driver issue fixed.

I just installed the beta Vista audio drivers for the Waikiki chipset. I do not know exactly what has changed since the workaround driver besides the renamed microphone device and fixed hibernation issues. However, there are still some issues I noticed (hopefully Anna can pass it on to the programmers).

Issues:

1. Sound can still be heard on speakers (very faint) and headphones (loud) even when Volume is 0
2. Microphone is still very soft when at level 100; "Using Microphone Boost" option creates a lot of background noise (unusable)

Feature Requests:

1. Microsoft's default driver provided very helpful "Jack Information" about which ports each device was connected to (omni-mic's show "Top Panel Jack", mic port shows "3.5mm Jack", etc.)
2. Built-in Mic and Mic Port as separate devices
3. Volume On-Screen-Display notification when volume levels are changed, like on Win XP MCE (I know this is more related to QuickLaunch or some other accompanying software, but it might be possible to implement a volume OSD)

I will continue to test other aspects and update this list as I discover anything.

 

I have the venice chipset and I have the same problem when it comes to recording. When set to 100 (or lower makes no difference) I have to shout before the 2nd green bar flickers. And yes I'm about about 50cm from the screen.
To make the green bars max out I have to tap the case near the mics.

Also, I don't have an option for mic boost! So work needs to be done on the venice drivers as well!!!

As for the requests, yes they would be nice too!

 

i hav HP Pavilion dv5118tx notebook..i tried to install the install specified in work around topic...when i tried to install hp33543 pack i shows "Could not find MEDIA DEVICE for this driver"....

help me out pls anna....

 

I have the same thing on a dv6238ea with the Venice chipset. Will we be seeing an update to these drivers anytime soon? HP want me to send the laptop back to them to be checked out but I'm 99% confident (too many people having similar/same issues) that its' driver related so I wont be sending it back

Alan

 

Sorry to type in caps, but it seems to be appropriate with the Venice microphone problem:

PLEASE PLEASE DO SOMETHING ABOUT THE VENICE DRIVERS!!!

I have to shout just like that into my laptop to get Vista's speech recognition to work. It's a shame, the Voice Recognition system does seem to be decent in Vista, but WHEN YOU HAVE TO SHOUT LIKE THIS ALL THE TIME, IT MAKES NO SENSE TO USE IT!!!

Fix the Venice Drivers please.

 

I'm not Anna, but here goes...

If you want to use the "workaround driver", download the XP audio driver specific to your model... not the driver Anna linked to as that is specific to the dv2000t and v3000 series. Although they both use "Waikiki" audio codecs, the hardware IDs are different. It should work for you.

If you want to try the new beta driver, it may already have the necessary hardware ID's for your machine included... I'm not sure. If not, then you may be able to simply add your Hardware ID to the inf and see if that works. If you need help, post your exact hardware ID string (from device manager) and I can post a "modified" beta driver for you to try out.

Hope that helps.

 

Cheers for this, worked a treat, now I can carry on with the course without annoying others around me...

Bit of luck a fix will be here soon, have asked for the beta version of Anna, just waiting on her reply.

Thanks Again

John

 

I agree

 

Hi All

I've been a silent reader to this thread for some months.

I have a dv2130ea with the wakki chipset

Device Hardward ID's are

HDAudio\FUNC_01&VEN_14F1&DEV_5047&SUBSYS_103C30B2&REV_1000
HDAudio\FUNC_01&VEN_14F1&DEV_5047&SUBSYS_103C30B2

I have just tried to install the beta drivers provided by the link below Anna post (to save pestering her).

Unfortunatly the installation fails

"Windows encountered an error while attempting to install it
Conexant High Definintion Audio
The extended attributes are inconsistent"

For information I have persevered with the Microsoft drivers and have never installed the XP fix.

It would appear that if I try to install numerous times it always fails but the reference in the device drivers does update to conexant and appears to allow the mute button etc to work.

I have not tested further but the annoying popping on startup and shutdown have gone.
Now lets hope the microphone will work so I can start to use the voice software!

Paul

Any suggestions?

 

Thank you so much Yay it worked
It works perfect!

 

Thank you for your hard work Anna, but I've came up with a problem using the beta drivers (that I downloaded from JadedRaverLA's link)

I had this beta driver installed for a few days now and the sound was working fine.... problem is, for some reason my speakers doesn't work anymore. Headphones work, and when I unplug them, a quarter of a second I can hear the sound from the speakers, and then the sound quits. It's mindboggling how it doesnt work anymore, but it could be a couple of things.

1. I have left my headphones plugged in every once in awhile, including when I shut down my computer and turn it back on.

2. I installed updates that came up either last night or today.

Otherwise I have not done any tinkering with the sound. When I try the XP version of the drivers, the sound works fine again (although again the compatibility issues with the driver on Vista), so I know my speakers work.

Could the engineers or testers look into this?

I have an HP Pavilion dv8000 cto, 2.0 Ghz Centrino Duo running Windows Vista Business RTM.

Thanks

 

Is anyone able to test the spdif out with this driver? I have plans to use it in the future and it would be a bummer for the driver to get signed off as complete and miss that.

I don't have a way to test it atm.

 

You need to make sure that the sound device has "Speakers (Conexant High Definition Audio)" selected. I have the same issue because I have a bluetooth headset.

Here is how to repro it.
Basically, you set the speaker to mute before you reboot Vista
After booting up, the mute button will go back to blue, and no matter how you mute or un-mute it, the sound will not appear.

So then, you have to click on the sound device icon in the system tray. Click "Mixer"
Under "Device" menu, pick "Speakers (Conexant High Definition Audio)"

On the side note, thank you Anna, for pushing this forward.

 

Mm.. that's a good one. Wow, I guess I took a different route.
Instead of running the setup file, I actually went to Device Manager and choose the Microsoft High Definition Audio Device.. and update the driver from there.

Have you tried that way?

 

lol, the default has been Conexant High Definition Audio the whole time. I did what you said anyway, but it still doesn't work. When the speakers quit working, it quit working for no reason. It was working fine the first few days, just not since this morning. I do have bluetooth, but after looking around I know it's safe to say it's not the bluetooth headset that's causing it.

I've uninstalled the driver (while deleting driver files), and both the Microsoft High Definition Audio and the Conexant XP driver works. I can reinstall the vista driver, but it still doesn't work like it did when I first installed the beta driver. It's still puzzling. And when I'm on Window's Sound and under the playback tab, I can see the Conexant High Definition Audio "Speakers" and when i would play something on Windows Media Player, the green bars go up and down so Windows can sense there's audio, there's just simply no output from the speakers. I checked the recording tab as well and the default is the microphone part of the conexant driver, which is what it's suppose to be. These settings are exactly what I had when I first installed the beta drivers so again, I don't exactly see why I can't get sound out my my speakers anymore.

 

well, SPDIF works, but all I get is a 2 channel stereo signal. I don't really have any programs that uses Dolby Digital or 5.1 of any kind to test it out. There doesn't seem to be any setting that allows you to specify how many speakers either. It seems to be forced in 2 channel stereo.

Playing a DVD in Media Player and Media Center plays back in 2 channel stereo. Setting Half-Life 2 to 5.1 channels simply causes it to default back to the 2 channel setting (it doesn't stay on the 5.1 channel option).

I have noticed, however, that the notebooks pre-loaded with Vista (and with the Venice chipset) have a dedicated SPDIF device in the Sound panel. These Waikiki drivers do not, so I'm not sure how to adjust the SPDIF settings, if it is even possible.


In my experience, for the most part, this is just like using the XP driver (log in lag still occurs with wireless on, disappears with wireless off). The benefit comes is if you're using Vista 64-bit, you now have a working sound driver.

 

For Venice users: I received an email today from Anna stating that there will be more news soon, so stay tuned folks!