Vista Audio Issue Addressed by HP

Ooo la la, @ Anna/Venice drivers.

Give me summa dat, baby

 

I will test that tonight when I get home Catch81 - I have a digital coax cable going to my digital receiver that can handle dolbydigital and thx currently hooked up to my other pc, so I can easily test if i'm getting a digital signal out from the SPDIF. I'll post my results here. And yes it would be unacceptable if it does not, at least for it to be considered a final release.

~ Luiz

 

Hi Anna from HP Total Care,

Our engineers have been reading your posts and are looking into the microphone issues. So, please keep posting your feedback with as much detail as possible. Giving the exact model number, the edition Vista you are running, and the details of the problem goes a long way in helping us recreate it and work on fixing it.

If you are using an application that requires good audio fidelity, Microsoft recommends using a headset with boom style microphone. This would include voice recognition and Skype.

Sorry for the inconvenience.

Anna

 

I've ran Vista HP 32-bit with a problem on the Venice chipset. Recording just isn't possible, even with the recording level set to 100. There is no mic-boost option. The mics are known to work under windows MCE. Recording should be clear at normal playback levels. It is not possible with the basic recording tool in windows. One should not have to shout from a typing distance, with the recording at full volume, just to be heard at full volume playback, quieter than a whisper. This is not a fault of the recording software, because an external mic, be it through the sound card or through a Logitech fussion webcam microphone, the software works well.

I quote directly from the HP website for the DV series, "Videoconferencing and VOIP
With this model's optional integrated 1.3 megapixel webcam and dual omni-directional microphones, it's easy to stay in touch with friends and family. Use the webcam with an instant messaging application to have a live conversation with people who have an Internet connection anywhere in the world. Or use a video application to capture video for playback later. You can even use the webcam to take still pictures and e-mail them to friends. The integrated microphone also supports VOIP applications."

Since that is stated by HP, by EU law (EU directive 1999/44/EC) these machines have to be able to pick up human voice to be able to communicate with friends and family through the built-in microphones on VOIP. Since HP doesn’t supply its own VOIP, one has to look to Microsoft or other third-party VOIP creators.

Since the microphones do not work when recording even when the recording level is set to 100 within windows vista, this is not good enough. Unless the matter is rectified quickly, every single person who bought a HP problem computer/notebook within Europe is allowed to demand a replacement machine or their money back from HP, as long as their machine is still within the warranty.

I have already been through all this with trading standards people because of the mistakes made by HP last year. (Read my sig on HP customer care)

A screen grab has been taken of your statement if needed at later date in a law court, because it doesn’t matter what Microsoft say it all stands on what it is described on the HP website.

I fully understand that the built-in microphones are not meant for recording studio means, but one should be able to use them as well as a normal phone. I undestand that Vista is new, but it seems that the drivers / sound cards given with vista already installed do not work correctly. Which means, the notebooks are not doing what it says on the box, and described on the HP website, and this not liked within EU law.

 

Spaceman, I do declare, I look forward to your posts generally, but I think your message to Anna was overly harsh - nearly threatening legal action. I think HP is doing what it can to resolve the issue. How many other companies send their reps to random internet message boards to get feedback from customers? Like hardly any.

Although I want to see my microphone functioning as much as you do, I don't think there is a need to remind Anna of the legal ramifications of not fixing the problem, at this time. Maybe in a couple of months. But she said she's looking into that problem next, so I think you can just simmer down for the moment, Spaceman.

 

I'm going to agree with Mark here, there's no need for threats. Especially any EU nonsense. The EU operates in a manner closer to a cartel than any legitimate governmental entity. Ever heard of advertising? It's full of half-truths. None of these laptops should be misconstrued as a dedicated and fully functioning VOIP device.

But I digress... Anna is doing what she can from a technical standpoint to help us our our audio issues. I might add, Spaceman, that this thread was originally set up to address the fact that there is/was no Vista drivers for the Waikiki sound chipset.

There already exists a fully tested and deployed Venice driver. If you are having an issue with it why don't you start your own thread?

 

That's not true at all! There is no fully working venice chipset driver yes you get sound but no mics etc. And this thread was started to address Vista sound issues regardless of which chipset (go back and read the first post! )

So for the HP Engineers:

Model #: DV6238ea
Chipset: Venice
OS: Vista Home Premium
Problem: Mics do not pick up enough sound and even shouting into them doesn't give much in terms of recording. I get static and noise interferance all through the recording and it's entirely unusable. When I get home I can make a recording with it and post it up. There's no mic boost option so I can't adjust it from the 100% level. I have followed the HP "Get your mics working" webpage and still no joy. However the part in that article that says "gently tap the plastic case above the mic" does produce a signal and the little green bar jumps up as it should. I have used a headset with skype on this laptop and it worked fine.

Thanks
Alan

 

Okay, for the people asking/threatening HP for Venice drivers that boost the mic level, I've gone into the sp34528 driver and edited the mic volume strings up a few decibals. If you want to try the driver, I uploaded it at http://www.mediafire.com/?35hz3ydzjaj . I don't have a Venice notebook, so I can't test this. Also, the driver sp34528 is for the dv6000t series... I don't know is its the same driver for other models.

Let me know if this helps... I can post directions on how to edit the mic levels on any of the drivers if it does.

 

I would have to disagree Mark. All well and good a HP rep is coming here to attempt to update people on whats going on but the fact remains these notebooks are sold as Vista READY machines. Sadly they werent then and are not now 100% Vista ready. Vista being new is an excuse on why they arent ready even after 6 months of Vista being availible to businesses. I have myself written to the board of directors at HP demanding issues to be resolved with a previous notebook to see anything actually accomplished. It is well within spacemans writes as a comsumer to not only request but DEMAND things happen in a timely manner. I spent over 2000 on my system and I for one will not take any lame excuse by any company on why their product is not as its stated to be. Its not only a deception on that companys part but false advertisement. If not mistaken its even grounds for a class action lawsuit should people wish to pursue it. The only reason I havent done anything about the shotty mics in my machine is the fact they didnt matter when I purchased it. Its just something thats there as I have a logitech headset.

WTG spaceman stand up for your rights as a comsumer and dont back off because HP is a big company. Demand the quality you expected to get when you spent your hard earned money on their product.

 

Ahhh... I didn't say fully working... I said tested and deployed. At least you guys had a driver to use!

BTW, I have been reading this thread since the beginning and it's pretty clear to me that the original intent was to deal with the lack of a driver for the Waikiki sound chipset, what the workaround was, and to let us know there was indeed a driver being developed for us.

I guess we can just agree to disagree.

 

So as tested SPDIF does NOT work with the new waikiki beta drivers provided by Anna (HP Total Care).

Tests were simple, you hook it up via digital cable to a digital receiver and test if you get any digital sound outputted. There was no sound (ps: my other PC works fine, same setup).

if you hook up a regular analog cable (the usual miniplug to rca) in it works fine, meaning the SPDIF is outputting analog audio only not digital.

note: this is the same behavior as the XP drivers and the 'High definition audio device' drivers that vista installs by default.

Anna - is this on you guys' radar?

thanks,
~ Luiz

 

I actually have my dv2000t hooked up to my PC speakers (through Audigy 2 ZS Platinum optical input on the front panel) using a digital optical cable (with a 3.5mm adapter on the notebook end) to get sound using the provided Waikiki Vista beta drivers.

I can get 2 channel stereo sound. I don't know of any way to test Dolby Digital or any way of adjusting the settings for the SPDIF output as I don't think they're implemented in the drivers yet. Venice chipsets running Vista have a dedicated SPDIF device in the Sound panel that can be adjusted.

So.... while SPDIF does seem to somewhat work, it seems its full functionality has yet to be implemented into the Vista drivers.

 

IDs:
HDAUDIO\FUNC_01&VEN_14F1&DEV_5047&SUBSYS_103C30B2&REV_1000
HDAUDIO\FUNC_01&VEN_14F1&DEV_5047&SUBSYS_103C30B2

when I plug in the headphones the sound is transfered
When the computer comes out of standby the sound works great. I haven't tried 5.1 yet.
As for the microphone: I was having issues with it for a long time and I don't know if the drivers helped but I put some effort is trying different configurations and here's what works best for me:
-I selected microphone conexant high definition(so the green check-mark is on it)
- in properties, in custom tab I selected microphone boost and level at 100% (without microphone boost the sound is clearly too low.)
-then go through the configuration wizard and you should be all set, It works great for my skype phone calls.

pc:
HP Pavilion dv2000t
Windows Vista Ultimate (32-bit)
Intel Core Duo T2400
14.1" WXGA BrightView Widescreen (CMO)
NVIDIA GeForce Go 7200
HP Imprint Finish + Microphone
1GB DDR2 SDRAM
80GB 5400RPM SATA Hard Drive
8X DVD+/-RW w/Double Layer
Intel PRO/Wireless 3945ABG w/Bluetooth
12 Cell Lithium Ion Battery

 

Hi all, I've try waikiki 3.38 beta driver on a pavilion 8323.. but now I've no sound from speakers..only with headset..and only for a few second from speakers when I unplug the jack...

However now the driver seem to work correctly with games/mp3...ecc...

Anyone know how to fix this issue?

 

Hi guys,

I've been scouring the web looking for just this thread.

I have installed the new beta driver (3.38.0.50) successfully on a DV2175 running Vista Ultimate with all available Windows updates installed. The immediate issues to report to Anna are;

1. when installation completes, the first audio action (I clicked on the volume control in the system tray) popped up an error message telling me that 'Enhancements are causing a problem with audio playback, would yo like to disable them?" I clicked no and sound didn't work through the notebook's speakers (don't know about jack sockets). I opened the configuration page for the audio device and disabled enhancements and sound started working. Re-enabled the enhancements (unticked the disable box, but did not tick any actual enhancements in the list) and sound is still working.

2. I can still only select a 2 speaker setup rather than say a 5.1 arrangement

Hope this adds to the pot of information and that we can get to a fully functional driver soon - I have a shiney new home cinema amp that I'd rather like to get connected to with something more than stereo

CH

 

Hi everybody,
I have a dv6282 and the audio driver ID shows 5045, so it its a Venice chip.
Sound is ok, the problem is i cant pick up anything from the mics, when i use the recording device of Vista and click "record", then save the file, there is absolutly nothing in the file.
The recording device is set to internal mics by default, levels are at max, and the device is marked "working ok". It is as though the driver cant even instruct the mics to record, or the the mics themselves are'nt working.
the Conexant driver is 4 15 0 50.
Thank's,
Alain.

 

Thats because a lot of the mics in their notebooks seem to be really crappy quality. Mine didnt work with XP Pro nor Vista Ultimate. Its a hardware problem. Sad how many crappy producst that HP puts out. When it comes time to replace my current HP notebook it sure wont come from them.

 

Hi,

Only just joined and don't really know if this is the right place to plost but here goes...

I upgraded my Presario C300 to Vista premium and have a Altec lansing headset Mic.

I can just about record my voice on sound recorder but is very quiet, but on MSN and Speech recognition i get the...Computer cannot hear any sound message.

Any drivers i need to be pointed to?

 

To those with dv6000t's or other "Venice" chipset models. I did a test modification of the dv6000 audio driver to attempt to correct the low microphone recording volume.

I uploaded it to: http://www.mediafire.com/?35hz3ydzjaj

I don't have a "Venice" notebook, so I can't test this. Several people have downloaded it, but I haven't had anyone respond with whether or not it helped at all.

So, if someone with a dv6000t series or similar notebook wants to download that and let me know if it helps, that would be nice. I know many people are having the same problem.

Also, the driver I modified may be specific to the dv6000t series -- I'm not sure. If it works I can modify any others as well.

 

Hey JadedRaverLA,

I downloaded the file but i really am a newbie with this stuff, where do i put this file or what do i open it with?

Sorry in advance if my questions are silly..

 

I would try these with pleasure but i dont think they'll be of any help in my case, because my mics dont work at all, or are'nt recording anything, and i'm still not sure wether its a soft or hardware problem.
Any other dv6200 owners with the Venice chip whose mics dont record anything, not even faintly?

 

Hey, JadedRaverLA

I tried to install your driver on dv9000t but I got an error with every try. I don't know about the DV6000t but I don't think it will work on the dv9000t.
Just so for the general info, I have a dv9000t, vista with a venice chip and my mics do work but the volume is very very low. To be honest I do not think this has to do with the built in mics because I have tested others mics and they were also low.
I will be waiting for the new driver from HP/anna

 

Per my conversation with lien, it appears that moddifying the driver the way I did causes an error: "Driver installation module stopped working and was closed! A problem caused the application to stop working correctly. Windows will notify you if a solution is available."

That's obviously bad news. It sounds like either Windows knows that the driver has been modified (and kills the process) or the driver itself just can't function with the increased microphone decible boundry.

Hopefully, it's the former and HP/Conexant can fix it fairly easily. If it's the latter, there may never be a good solution. Of course, it could be something else entirely: those were just the first two thoughts I had.

But just so everyone knows...

 

Just wanted to chime in and say that there needs to be an SPDIF device in the Sound panel for the Waikiki chipset so we can adjust Dolby Digital/DTS/WMA Pro options like with the Venice chipset in Vista.

 

I have a DV5000t and have been following the discussion for a while. I am using Vista Business, t2500, 2GB RAM, GO 7400. I have tried all the ideas everyone has come up with for nothing to work. I then tried to use the beta driver which screwed up my sound problems even more. I can't hibernate or standby my computer without loosing sound and having to uninstall the device in device manager to get it back. All I want is my microphone jack to work!!!!!!!!!

C'mon Anna!!!

 

Sad isnt it that Vista has been out to the corperate world since November 2006 and yet there arent working stable and complete drivers for it yet. You have to love when the consumer has to pay for big businesses lack in support that they should be overwhelmingly happy to give to make sure their customers dont become someone elses costomers. All well and good Anna keeps coming here and this isnt bashing her its pointing out a major flaw with the company she just happens to work for.

 

Hey After talking to HP they recommended installing the original driver 4.80.00 And my mic works better now. So I suggest trying that, and than waiting for a good new driver to come out. If anyone needs the link let me know

 

I've searched this forum and this seems to be the most appropriate thread for this posting, so here goes:

I have an HP dv9005us running Win XP (MCE 2005). It has an AMD Turion64 x2 processor and apparently has the Venice chipset:

Device ID: HDAUDIO\FUNC_01VEN_14F1DEV_5045SUBSYS_1

My problem is similar to that described by others in this thread, namely I have to shout in order to be heard using either the built-in mics or an external mic plugged into the mic jack.

I've already tried both updating my drivers and rolling back to the original drivers, but that didn't solve the problem. Most of the support forums talk about enabling the Microphone Boost option, but on my system the "Advanced Controls" button is grayed out, so I can't do that.

Anna, do you have any suggestions? Apparently this problem is not specific to Vista users.

(If this is not the appropriate thread, could you please direct me to the right one?)

 

I guess I'll throw my issues in the ring as well. I have a Compaq Presario V3000T with the waikiki chipset. I have Vista Enterprise installed from scratch. I tried the beta drivers from Anna, and now I have no sound. The nice little sound light will change from blue to orange that shows muting sound, but that unfortunately doesn't matter as I have no sound.

Any other waikiki-based Vista users having problems with the beta drivers? Hopefully there will be another update.

 

Hi track2 i've the same problem...if you use the headphone you can ear sound(perfect, no scratch, but not from the speaker... i hope in a new driver...

 

Hey people. Ive been suffering from this problem for a LONG time. Ive tried endless fixes and patches/workarounds and nothing has worked for me. Until now. So I will give a link that has a file and instructions. I followed them and now I have sound.

I cant believe HP would abandon and alienate its customers like this. My laptop says 'Windows Vista Capable' and I had to go through all of this? this still isnt an ideal solution as my desktop has very small 'test mode' text in its corners, but a small sacrifice considering Ive been abandoned by HP.

My laptop is the dv8310. AMD Turion 64 model.

Hope this helps some of you:

http://www.planetamd64.com/index.php?automodule=downloads&showfile=1092

 

Are there any updates related to the 3.38.0.50 beta driver?

 

I installed the original Conexant 4.8 driver for the "Venice" chipset and I am running 6.0.6 of the Microsoft UAA driver for HD audio. The speakers I have are Boston Acoutics BA735 and the cable is 3.5mm to RCA that connects from the SPDIF on the laptop to the RCA on the sub. I am not getting any sound. Any suggestions?

HP Pavilion dv6000t customizable Notebook PC

* Genuine Windows Vista Home Basic (32-bit)
* Intel(R) Core(TM) 2 Duo T7200 (2.0GHz/4MB L2Cache)
* 15.4" WXGA BrightView Widescreen (1280x800)
* 256MB NVIDIA(R) GeForce(R) Go 7400
* HP Imprint Finish + Microphone + Webcam
* 2GB DDR2 System Memory (2 Dimm)
* 80GB 5400 RPM
* 8X DVD+/-R/RW w/Double Layer Support
* 802.11b/g WLAN
* remote control
* 6 Cell Lithium Ion Battery

 

Ana, any updates for the waikiki driver? It's been a few weeks now since the Beta driver.

Any idea if HP will offer some kind of replacement program for this? After 4 months using a non-working $1800 laptop I'm pretty much ready to get a new one that works.

And no i'm not "overreacting" - one of the main reasons for my purchase was to watch DVDs from it hooked up to my tv/stereo in surround, and yet sound does not work (SPDIF) - can you PM me if you have some information on replacing this for the same model but with new chipsets?

thanks

 

LuizM-- if you check the HP Software Download site you will find the new sound driver which was posted today i think. I haven't tried it yet but may be it could solve you problem.

 

Like most people in this forum, I've been tolerating lousy audio on my laptop for four months.

I've had it, so yesterday I began writing HP support and asked what's being doing about this. After being told to try drivers I've already tried, and to have my laptop shipped for "repair", I wrote down the EXACT problems I'm seeing and mentioned I knew of the driver issue. Only then was I referred to somebody who actually knew what was going on.

He told me to try a few new drivers. I was skeptical, but I followed the link and saw that its release date was April 30, 2007. I felt a spark of hope! It didn't seem like a beta driver.

What always bothered me was that audio was lost every time I resumed from hibernation or sleep, and that the headphone jacks and hardware mute and volume buttons don't work. This new driver seemed to have fixed all these.

I was told to install the Microsoft UAA drivers from:
http://www.driverzone.com/device.php?id=39127&show_devs=a

Then install:
http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=3257766&os=2093&lang=en
(I have a dv2130us)

YMMV. Check your model's download page. Hopefully you'll see a new driver there too.

 

There's a new Waikiki driver posted to the DV2100 CTO page dated 4-2007 3.38.0.50A.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=en&product=1844535&lang=en

Given the rev number it looks like an update to the driver Anna provided us. However, when I installed it the "A" doesn't show up in the driver properties making it seem like the original. Vista said it wasn't sure if the program installed properly. I really don't like seeing that. A look at the file contents shows a lot of difference between the two drivers at least in the files that compose them. I also note that the description says it is Vista 32-bit compatible. What about Vista 64-bit?

 

richard13-- since you were able to get your hands on the new waikiki sound driver, did you notice any lag during reboot?

Thanks

 

The new 4/30 driver is the same one as Anna shared earlier -- just finally posted on HP's site and no longer labeled beta. They just separated the 32-bit and 64-bit installs, created .cva files, and ran it through their sp*.exe file creator. The "A" doesn't appear to have any meaning.

 

I was skeptical as well when I saw the updated audio drivers on the site. But I gave it a shot, and lo and behold the new drivers worked! As I've posted before, I have the waikiki audio chip on my Compaq V3000 running Vista Enterprise. With the drivers posted on the HP website, the mute button now works properly. The bigger issue I was having was totally losing audio when coming out of hibernation, and that is not an issue anymore either with the new driver.

 

well, I decided to register so I could post my problem. I have an hp pavilion dv6245us, my system description says processor intel(r) core(tm)2 cpu t5200 @1.60ghz, 1014mb ram and 32 bit operating system. I have a venice chip. I bought this computer around feb 20, 2007, it came with windows vista installed. I mostly use it for web brousing and using skype. when I first bought it everything worked fine. microphones speakers, webcam, etc. One day about three weeks ago I was talking on skype and the other person says I can hardly hear you so I adjusted the mic volume to the max and the improvement was hardly noticeable. from then on the built-in mics can hardly pic up my voice and it picks up alot of static. I hear static through the speakers even when nothing is playing (alot of poping sounds). when the computer was new I tested the mics with the sound recorder and they worked great, I could pick up voices outside the room and down the hall. I don't know what happened but all of a sudden one day the mics didn't work right and I hear poping from the speakers. I've only installed two programs since I bought this computer turbotax and skype. I updated my driver but that did not work, I rolled it back to the original version 4.8.0.0 and I still have problems. I don't know what could have changed because I didn't do anything and then all of a sudden mic and speaker problems. this computer is only about 3 months old. I tried installing the new driver from that link anna posted for the venice driver but it gives me an error something like media not found or something like that. I'm no computer expert so have patience with me. I just wanted to post my experience to get this information out there and if someone could give me a hand to help me fix this problem. thanks

 

Hello rahulk,

No, I don't see any reboot lag but then again I'm not sure I ever saw it due to the sound driver. My DV2100T boots in about 40 seconds. I did, however, have a lot of trouble on reboot due to the video driver. Sometimes my notebook wouldn't even get to the desktop because the driver crashed on initial load. Have you tried updating your video drivers?

 

Your problem sounds exactly like what I have experienced with my dv9005us running Win XP (MCE 2005), except that I haven't experienced the "popping" sound you describe when nothing is playing. From what I understand the 6000 and 9000 series Pavilions use the same drivers, although we do have different OS's.

I sent a PM to Anna asking if she had a fix for it, but I have not received a reply. Others have noted that there are new drivers on the HP download site, but from what I can tell they are for the Wakiki chip. I think we either need to be able to access the "Microphone Boost" option for recording (Advanced Controls are grayed out on my system), or have some other driver/software available that enables the built-in mics to work properly.

Can anyone from HP help?

 

richard13--- I haven't tried to install new video driver yet because my notebook is in service and haven't got it back. Once I will receive it I will give it a shot and see what happens.

Thanks for you response.

 

HI,
A couple of days ago I got, both the windows update notify and the HP notify about new drivers for my HP notebook (dv6000), I have decided to install the new drivers, but something went wrong. I have got the following error EXTENDED ATRIBUTES INCONSISTENT.
I have tried both to reinstall the same drivers and the old one, but the result was the same error.
My sound card was working pretty well since then and now there's no way to fix the problem.
Does anybody have an idea on how to solve this problem?
Thanks.

 

If they posted it to the HP driver page, then it sounds like they feel like enough cash and man power has been spent on this item. Maybe they figure that since the post of the new driver, there are fewer complaints.

Hopefully, they squeeze every last bug out of the driver and do a proper job, but maybe there are too many variables between systems.

 

Hi prjparry,
I have exactly the same problem you have, I get this error
"Windows encountered an error while attempting to install it
Conexant High Definintion Audio
The extended attributes are inconsistent"
And there is no way to install the old drivers (which was working very well) since I still get the same error. Actually my hardware is different I have the Venice chipset, but I dont really know how to fix this problem...
Did you manage to solve it?

 

Bump, hope there's some news around the bend. Sounds dead around here.

 

My dv9088ea still has a useless mic. It doesn't pick up my voice unless I shout.

I have tried the latest driver release for Vista, 4.15.0.50 A, but nothing is improved. The levels for mic are turned up to 100% but it's just as poor at picking up sound.

Could anyone advise on how to modify the driver to improve pickup? I'm so frustrated with this that I'll try to make my own driver.

Don't want to have to return the laptop, but this has been going on since I got it in January. What a joke.

 

Hi it’s Anna from HP Total Care,

We have just posted some new BIOS that could be helpful to install.
(BIOS stands for basic input/output system. It is the built-in software that determines what a computer can do without accessing programs from a disk. On PCs, the BIOS contain all the code required to control the keyboard, display screen, disk drives, serial communications, and a number of miscellaneous functions.)
Upgrading your BIOS can help avoid potential problems and help your PC run at its best. This is especially important for dv5000, V5000, dv8000 owners.
Here how you do it.
Step 1: Find and download the BIOS
· Go to http: www.hp.com.
· Click the Software & Driver Downloads link.
· Under Select a task and enter a product name/number: make sure the Download drivers and software (and firmware) is selected.
· In the text field, enter your exact notebook model. The model number is found on the Service Tag on the bottom of your HP consumer notebook. (Examples of model numbers are: dv2098xx, dv6001xx, dv9090xx)
· Click the arrow to the right of the text field.
· On the following web page, select Microsoft Windows Vista as your operating system.
· Click on the BIOS you want to install.
· Click Download Only.
· Save file to your desktop.
Step 2: Install the BIOS
· Go to the BIOS file on your desktop.
· Right click on the file and select Run as Administrator
· If you receive a Microsoft Security Warning, select Run.
· At the User Account Control warning select Continue.
· Click Next.
· Accept the License Agreement, click Next.
· Click Flash BIOS.
I hope you find this information helpful. Let me know if have any issues..

Anna – HP Total Care