Was your HP Envy 14 with Radiance display order cancelled? Post here!

I understand, I base my arguments on the assumption, however implied, that he knew he was taking somebody else's place. An earned place, I might add, even if by chance/luck/lottery/whatever, it was earned fair and square.

I strongly agree that HP's business practices are to blame as well. But as krick just pointed out, the one thing that people are actually mad about, is GaretJax's attitude. It is, simply put, rude and disrespecting, whatever the reason was for him/her to get the Radiance. Even more so if what he/her implied is indeed true.

 

I still think it might be by plane. My tracking showed it departed Memphis at about 4:00 PM (PST) and arrived in San Diego at 8:00 AM the next morning. That's only about half the time it would've taken to drive, so it must've been on a flight.

The "departure" scan might just take place at the local facility, and not include time to travel to the airport, load the plane, etc. And maybe once it arrives at your local facility, it sits overnight and doesn't get unloaded/scanned until the morning?

 

Let me assure you that I have nothing to gain regarding the date when the orders were being cancelled. Suffice to say, in the time spent talking to HP, from two separate customer service resolution centers, from two separate customer service employees, I was given the same exact date.

 

I think you may be confusing inducement with consideration. It is, afaik, undisputed that he was directly responsible for HP's decision to cancel the other person's order. He knew, by his own admission (although his post appears to have been edited to delete that admission), that HP would have to cancel someone else's order in order to fulfill his, and had it not been for his pleas to HP, that other person's order would not have been cancelled.

I don't think anyone is excusing HP's role in all of this. However egregious Garetjax's conduct may have been, HP's conduct was certainly worse. At the end of the day, HP still had a choice, and HP chose to cancel the other person's order. That HP's hands were so unclean does not, however, magically cleanse Garetjax's hands.

 

There was no admission. The post in question was edited, at the behest of 2.0, to remove the more, how shall I put it, inflammatory commentary.

 

Don't worry, it's still quoted here. Unless somebody edits that as well, he clearly says:

"I spoke to a nice lady who then basically re-instated my order with a Radiance display at the cost of someone else's Radiance display order being cancelled in its place."

So yes, he implied he took someone's place.

But well oh well... he doesn't seem to care or be breaking any rules (and has the support of the moderator), so nothing more to do.

 

This is silly, only HP is to blame there. Garetjax would not give up so HP decided to make another customer unhappy. HP was not forced to do that, but they still did.

Garetjax did not break rules he just pushed enough to get things going his way...

 

Well, it just got to the "Dest sort facility" status. From researching it DOESN'T look like fedex delivers on saturdays, unless you schedule for a saturday which costs more, 2-day shipping or not. Looks like I'll be missing some class monday to insure I get it.

 

Though his assessment is pure conjecture. He has no idea (nor anyone here) if it the screen is from:

1. HP parts store bin.
2. HP warranty reserve.
3. From someone's order who had to be canceled.
4. From a voluntary cancellation of another order.

Additionally, you don't know for certain if the HP rep told him that and if they did, that the information is valid given HP reps notorious reputation for inaccuracy.

He doesn't have the support of a moderator. All he has is an objective point of view of the situation.

This whole thing would have went completely different if he didn't display a foul attitude. It's the main motivation for posters wanting to view him as a villain instead of HP - who is the real villain for arbitrarily deciding someone should have something that others won't.

He wrote a letter. A letter. That's it. There's nothing baring anyone from doing the same. Of course YMMV.

If he had made a phone call saying the same thing and got the same result and merely posted the result (sans attitude) then everyone would have been trying to call HP to see if they could get it done for themselves too.

There wouldn't be philosophical discussions and inaccurate and/or speculative legal musings. Believe me. This sort of thing has happened before where someone got something out of HP by merely calling up. Who complained? People who couldn't call up because they are outside the US. But then again, people outside the US can't configure a model.

In any event, I'm closing this thread as it has turned south because of an unfortunate choice of wording and form on the part of the OP. I'll start a new one so the discussion about this unfortunate event with HP part scheduling and real-time order matching system can resume.

Link to new thread: http://forum.notebookreview.com/hp-...14-radiance-order-cancellation-discusion.html