Was your HP Envy 14 with Radiance display order cancelled? Post here!

If you listen through headphones or through an external speaker system from the headphone jack you will be amazed at the sound quality. Its really awesome. As for the built in speakers, they are crap.

 

I will be testing this out tomorrow with the new speaker set

 

Beats audio is marketing ploy. The whole beats thing is just about increasing the bass in the Windows volume control.

 

Yup. Its nothing compared to say an Asus xonar stx

 

Wow, mine shipped on the first or 2nd, departed alaska late on the 3rd, and is already in Dulles, VA. That's less than 40 miles from my house. Please oh please let them deliver it today.

 

Same, except mine was sent to the Memphis hub. It says it departed from memphis @4:15 AM this morning, so I guess the 'severe weather conditions' are better!

 

mine departed from memphis at 4:39 and now its in fort lauderdale (10 miles away), the packages have to be on the trucks before 9AM to be out that day so im sure we'll all get them today, still got 2 hours..my build date was originally Feb 2nd and im getting it on the 4th so I basically got free 2 day shippng =D

 

WOW! I think so too, mine says it's already in east granby, CT! yayyy gotta love free 2 day shipping

 

on vehicle for delivery =D I still haven't returned my old Envy 14 so I'll take some comparison pics of the radiance and brightview if you guys are interesed

 

Very much please!

 

Mine is at my destination facility but isn't on a truck for delivery :-/ Does anybody know the best number to call to ask FedEx and see if I can pick it up?

 

Mines still "Departed from Memphis" but I do live in Colorado, hopefully it updates soon!

 

I'd really appreciate that!

 

on fedex truck out for delivery

 

Is anyone elses still in production? I ordered on the 18th with i7, 6gb ram, 500gb7200, and radiance. Somehow I was never canceled but the ship by date was the 3rd and still lists as in production. I know fedex there is closed til monday so is it probably just going to say in production til at least then, or does it say shipped as soon as its done even tho it wouldnt actually move anywhere yet?

 

Uhhh, of course my status didn't update on time and it was already on a truck and I wasn't home. At least I have the doorticket and can pick it up later now, I guess.

 

So, I got my HP Envy 14 with Radiance display and Slice battery in the mail yesterday (order was placed January 18th, 2011), and the best part is that it arrived a day early (I was supposed to get it today).

If you guys remember, (as the OP of this thread) I had my order cancelled because of the lack of Radiance displays for the Envy 14. Not settling for anything less than the laptop I ordered (including the display), I wrote a nice letter to HP's corporate headquarters in Palo Alto, to HP's CEO, a Mr. Leo Apotheker. It went a little like this:

Within a day, I received an e-mail with instructions to call HP's corporate headquarters:

Monday through Friday, between 8:00 AM and 5:00 PM, PST
Telephone number is: 1-800-756-0608 and select option #7

I spoke to a nice lady who then basically re-instated my order with a Radiance display. The lesson learned in this part of the story is that if you want something bad enough, you'll fight to get it. In my case, I wanted that Radiance display I ordered pretty damn bad, and I was willing to do just about anything to get it. In this case, it took a dozen e-mails, a letter, nearly two weeks of non-stop work, and hours on the phone with HP.

I will confess that the process I described above is the slimmed down, short version. I probably spent the better part of 10-12 days talking to numerous HP customer rep's, departments, conflict resolution centers, etc. in order to finally get the product I paid for.

So, in the end, I have an Envy 14 with a Radiance display, and let me tell you, it's worth every penny. For those that settled on SSD's or CPU upgrades in its place, I would have fought tooth and nail to the last in order to get the display you originally ordered, because yes, the Radiance display is that good.

 

Mine came in yesterday! Ordered 1/17 (i5 and radiance).

It is awesome, the only problem with it is the battery.
It doesn't seem to recognize it (standard 8 cell battery). When plugged it it just says 'Plugged in, Not Charging' and immediately shuts off when unplugged.

Has anyone had this problem? im guessing i'm just going to call hp support and have them send me a new battery.

Other than that this laptop is awesome.

 

Great so you stole mine. Lol AND you ordered it really late hahahah that's classy. I wonder if you got the guys laptop who posted the deal on slickdeals.net to begin with. The OP of a 1000+ post topic about the 500 dollar coupon had his canceled... As long as I get my radiance screen from the part store I'll be happy, as I probably would've ordered the envy 14 with the radiance straight up for 1199 or whatever it would've cost.

And on second thought at least you're keeping your Envy instead of trying to sell it on eBay for freaking 1500 bucks.

 

That was so beautifully written that it bought a tear to me eye.

garetjax, I am sure they gave you a radiance from their parts store, so no worries about getting someone else's order cancelled, lol. You are a prime example what many here have stated. If you want results with HP, be kind, respectful, patient, persistent, (good writing skills a plus, haha). Congradts, and thanks for the update.


KJ

 

I don't blame you what you did, nor do I really consider you a bad guy for what you went through to get your screen. It's moreso the fact that you're anti apologizing, you don't owe anyone anything, but to say you're NOT sorry for whoever got screwed makes you seem like you feel yourself entitled to a product you bought late into the coupon's life as well at huge discount.

As far as we know the people who got canceled were randomly selected. I called too and was confirmed TWICE to not worry about having my laptop canceled, and what do you know 2 days later, bam e-mail, sorry you're boned. To change the random selection makes the people who got screwed, angsty but can you really blame them (me?)

It's the way it is. Your post was a great story but that one paragraph in the middle just made you seem like you think you're more deserving than someone else who ordered it, which may not be true but you certainly tried harder than most haha.

Enjoy your laptop, hopefully i'll get my screen from the parts store and all will be well.

 

While I'd argue that the statements make sense to just about anyone, I'm happy to expound.

You stole from someone else. You stole something from them because of selfishness. You stole something that they, like you, wanted and needed and paid for, and actually did it days before you. You stole their time - the hours that they had to spend on the phone with HP customer service. You stole their money, because they, like you, had to have the radiance and ended up spending a lot of extra money buying one on ebay.

Your sense of entitlement is the butt of so many jokes about Americans.

You violated social contract and moral imperative and sought a state of nature and anarchy. You violated the categorical imperative. I am one of the people who ordered 2 days before you, and had their order canceled. I've lost 5 or 6 hours on the phone to HP that I'll never get back. Your actions don't just affect you. They affect a lot of other people.

If any of that is still hard for you to understand, try google.

 

It's simple. Garetjax didn't steal anything from anyone. That HP was able to fulfill his request is indicative of HP having some unallocated units on hand which became available by additional cancellations above those that HP had canceled.

What others seem to be miffed at (and whose posts I had to delete) is Garetjax's unapologetic, dog-eat-dog, survival of the fittest attitude based on the conjecture that his order must have been fulfilled at the expense of another.

That is of course, poor form. But even if it were the case, the fault doesn't lie with Garetjax. The fault would lie with HP. HP would be the unapologetic thief.

Garetjax, you can take the liberty of editing out the inflammatory portion of your post which is based on pure conjecture.

 

Mine is still in production as well. Ordered 1/17, i7, 6gb ram, SSD, radiance. Haven't been canceled but just had a disconcerting exchange with customer service; told me that the delay was attributable to a lack of availability of parts and that they were awaiting a shipment of said parts. Couldn't tell me what parts or when the shipment was expected. I hope it's just the i7. This has been an emotional roller coaster ride. I really hope my laptop ships soon.

 

2.0, That didn't seem to be the case. From his post, it seems they informed him they would have to cancel someone else's order to fill his. That said, I wrote a few letters of my own - asking my order be filled with one from the parts store, or a refurb. I would not have taken one from someone else. They assured me that it was impossible to get either, so I'm quite certain that his did come at the expense of another order.

 

You should re-read my post. I asked him to remove that section of his post at his liberty. Which means he can edit it, clarify or delete.

He did not, however, violate forum rules by bypassing the language filter.

 

2.0, I can understand that being the cause of the 1 post being removed, but what about the others? My second response had none of that. Bear with us, we are trying to learn here.

 

Its people like him that don't settle for bull that get things done. There is no way in hades that I would let hp bill me, cancel, and take two weeks to refund. They'd be so sick of me they'd give me the computer. Glad to hear he didn't allow hp to stick it to him.

 

*shrug* Good for GaretJax. Laptops appear to be the best thing about his life, so...it might as well be a good one I guess.

As for me, everything worked out peachy. I only added Radiance to get to 1300. Loaded laptop (sans radiance, admittedly) for $750? DONE. I mean, I buy a laptop every 2 years, putting 200 bucks into a screen I'm only going to use for that long, didn't make any sense, especially when my laptop is connected to a monitor 75% of the time.

Still, rubbing salt in the wounds of people who DID want Radiance is just lame.

 

His removal is at liberty and ours was mandatory. I don't understand how re-reading your post is going to change my opinion on that issue.

 

I restored your post but again, you are incorrect on all accounts. Why? He didn't force HP to do it. Your issue is not with Garetjax but with HP for doing it when they didn't have to by any account.

 

But you've been deleting posts that don't violate any forum rules...seriously, help us out, why does he get to act like jerk but we can't comment on it?

I'm just trying to understand what is and is not off limits for discussion around here...

 

2.0, thank you. I disagree with your logic, though. If you take something that belongs to someone else (which is the case after they have paid for it) you are stealing, no matter which hand offers it to you.

 

Stream of comments started with cursing and violation of forum rules and where one liners and flaming continued. Something which is technically against forum rules.

His honest assessment isn't against forum rules and is informative in that he posted his methodology. His displayed attitude is merely poor form. Moreover, since he started the thread, I am giving him the courtesy of editing his post as I give most thread starters.

 

That's even philosophically incorrect. But if you want to view it in the most technical sense, the highest "charge" you could levy on the OP is that he is guilty of conspiracy of committing theft. But even that is a stretch since he has zero influence on HP. HP is at fault and no one else. HP, if they actually did cancel someone else's order in order to fulfill his, did it willingly and without coercion or being compelled. There's no gun, no bomb threat, not even a viable threat of lawsuit. Nothing.

Your sole issue is with Garetjax's attitude. One which is perfectly understandable.

 

Essentially, if anyone really wanted the screen who is getting a $750.00 deal on their non radiance envy, you can buy it FROM the parts store for nearly the same price you would've gotten your radiance envy for in the first place. (I got refunded 339.00) parts store price is 350.00. If its that big of a deal, order it and swap it yourself.

On a side note, would anyone happen to know if the envy's leave Memphis on a plane or if they leave on a truck?

 

Let me try to bring an unbiased opinion (I could never order a Radiance):

It's simple. Doing something, knowing beforehand that someone else will be screwed, it's unethical, no matter how hard you fight for it, and not to mention having leverage (in this case, the time to do so. Most people complained for hours to HP, but didn't go any further). With those arguments we should go and get cars off the street because we really want them. Should garetjax not have known he was taking somebody else's place, the story would've been different. Or at the very least, apologize.

That's one man's opinion anyways...

 

To everyone getting upset about Garetjax's post, I wouldn't put too much faith into what he is telling us HP told him. This is coming from the guy who also told everyone that HP told him all Radiance orders after Jan 14th would be cancelled, which clearly didn't happen.

If you were left without a Radiance, but with a great deal on a fully loaded Envy, take AddictionsolA's advice and order a Radiance screen from the parts store. You will be paying slightly more, but I'm guessing many would have bought this radiance if the coupon was for $400 off instead of $500 off (I know I would have).

 

I think it depends on where it's going and what shipping method you used.

 

I would venture to say.... if you live within a reasonable "truck" distance from the hub (whatever reasonable FEDEX deems) then truck it is. If you live in Cali, then I would say plane.

P.S. spencerp, darn you beat my post.


KJ

 

2-day shipping, and I live in Grand Junction, Colorado. about 1200 miles from Memphis. (Its still showing "Departed Fedex Location from 3:30 A.M.") I'm thinking they put it on a truck. It's definitely not THAT long of a flight.

 

That sucks I paid for standard shipping and received it today.Ours were on same flight to alaska, but then it went to Indy. Get a refund on that 2 day shipping.

 

Oh I already have. (I'm one of the peoples who original order got cancelled, so they gave me free 2-day shipping.) I'm hoping it at least gets to the warehouse today, then maybe I can go pick it up tomorrow or something.

 

My hat's off to persyus, both for the eloquence of his posts and his moral stand, with which I am in complete agreement.

Of course Garetjax didn't actually steal anything, but from a moral and, yes, philosophical, standpoint, what he did is effectively the same thing. With full knowledge of the fact that the property in question belonged to someone else, he took action to deprive that person of that property for his own gain. That he relied upon another party's (HP) participation does not in any way diminish his culpability for his behavior.

From a legal standpoint, it could also be argued that he committed the tort of tortious interference with contract - i.e., he intentionally interfered with HP's contract with the other customer. The fact that it was HP and not Garetjax who actually breached that contract is actually a fundamental aspect of this tort.

All that said, I do agree with 2.0 that the most egregious aspect of his behavior is his attitude - that he not only does not feel any guilt for his actions but actually seems to be saying that the other customer, and indeed everyone who had the orders cancelled, has no one to blame but him/her self for not mounting a strong enough offense or defense against HP.

 

Two problems:

1. Did he know for sure someone would be disadvantaged? Actually, it looked like he just complained in that letter and expressed dissatisfaction hoping there was something they *could* do to reverse his current dissatisfaction.

2. By your reasoning, those that called and complained are no different than Garetjax. For whatever reason, unknown to anyone except HP, Garetjax happened to get results.

I don't know why anyone thinks Garetjax is responsible for anything other than writing a letter and his resultant attitude for having gotten results. Why anyone would indemnify HP for allegedly canceling someone's order to fulfill his, when they had absolutely no compelling reason or were forced to do so is strange.

If it is actually true, that HP canceled someone's order to fulfill his, then I am appalled at HP business practice.

But consider this; HP has reserved Radiance screens for possible warranty repairs. Since the Envy's are all the same, they could have requisitioned one of the repair reserve radiance screens for the Envy GaretJax's ordered. They also have screens available in the parts store. So there is NO concrete evidence of any sort that Garetjax's fortune is a zero sum misfortune for someone else.

 

Haha, I remember when he tried to cause a stir with that one. Too bad people's laptops had already started shipping EARLIER THAT DAY.

 

If one were to file that sort of complaint it would be DOA. There is no viable argument for inducement on GaretJax's part. Inducement is essential for such an argument to be posited. Simply saying one is disappointed with HP's performance in the matter is no sort of inducement. What did he offer HP other than continued loyalty? As small player's loyalty with no material influence on HP's bottom line means nothing.

You guys are trying too hard to pin something criminal (be it actual or philosophical) on GaretJax because you are understandably offended by his attitude.

 

I'm more partial to believe that, they probably just told him that he was getting another part from someone else's machine instead of saying oh yeah we have a 50 screens back here for warranty purposes, no one can touch. The CEO was probably just like get this kid off my back and give him a stupid screen.

Again Gartejax is only at fault for that attitude present in that one fun little paragraph about how we all didn't try hard enough to get our machine as built.

HP has lied about people getting their laptops then canceling them, Lied about how the situation is being handled, told some people everyone after the 14th is having their laptop canceled, the resolution teams lie about deals given out to other members of this forum and claim we're being dishonest about what we've heard... etc etc.

I'm in the party that HP just basically shot themselves in the foot and all this BS they're feeding us is just damage control over a coupon they should have released AFTER the radiance screens were returned to the store, not almost coinciding.

I just hope the HP Parts Store purchase I made wasn't another lie.... and if so I'll return my bargained for BV purchase. As well as hope someone out there makes a laptop that has a good screen and form factor, that doesn't have a hipsters operating system on it.

 

Well it seems like HP has an issue with the i7 production. So I guess I was right about why mine's been delayed since 2-1. If it doesn't ship by Monday I'm just going to cancel my order because this is a joke. I feel like its not going to be perfect anyways since they're having issues. I can't even change it to an i5 without having it delayed another 2 weeks. HP my first experience with you has not been pleasant.

 

Well said Bigphil. About time someone started seeing HP's huge part in all this.