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    nVidia Class Action Fairness Hearing is Tomorrow - Almost time to make a claim!

    Discussion in 'HP' started by Mr. Fox, Dec 19, 2010.

  1. ronk

    ronk Notebook Enthusiast

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    I'd rather have something other than an HP if for no other reason than to prevent HP from making a dime on this settlement. However, the settlement made a promise of an "HP" similar in kind and value and that should be a choice for those who want it.

    However, NVIDIA could dig their way out of this quite easily by finding a few non-HP notebooks with "too good to pass up" specs and negotiate a good price on a volume purchase. Maybe this was their idea from the start but the NVIDIA execs cut the budget back and the whole thing flopped when we cried foul over the CQ-56 and Asus. If they offered something with twice my CPU and GPU power, 4GB RAM, 64bit Win7 Home Premium, etc. then I'd gladly send in my TX1220 and forego the touchscreen and other features.

    But for those who want an HP similar to what they had, that should be an option.
     
  2. nospoH

    nospoH Notebook Enthusiast

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    I'm no interested in a HP anything!!!!!!!!!!!!!!!!!!!!
     
  3. dv9000owner

    dv9000owner Notebook Geek

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    From Jeff Westerman's declaration [1]:
    I was told by NVIDIA’s counsel that they reviewed the replacement option carefully and that in reliance on their Vice-President - Operations, Assembly/Test Keith Katcher and their outside consultant/expert Jon Peddie, they were proposing the Compaq CQ-50 as the notebook replacement and the ASUS T101MT as the tablet replacement
    However, John Peddie's declaration NEVER mentions reviewing the CQ50 and states [2]:
    Counsel for NVIDIA asked me in late February to evaluate whether the CQ56-115DX notebook...
    So either Jeff Westerman lied, was lied to by Oreck, or John Peddie conveniently forgot to mention that he evaluated the CQ50 and believes it too is of "like kind and value." Regardless of which of the above is true, they all contradict Jeff Westerman's declaration where he states [3]:
    At the beginning of his work, Professor Bagherzadeh asked for clarification of the models proposed and at that point NVIDIA advised that the CQ-50 was a mistaken designation, and they were proposing the CQ-56-115DX
    If it was mistaken [3], then John Peddie must have evaluated the laptop in early January for [1] to be true. But, from [3], we know that Peddie didn't evaluate the CQ56 until late February. So [1], [2], and [3] can't all be true.

    FWIW, Sara Laratro from Milberg also told me on 2/11 that they had experts choose the computer. It now makes complete sense that NVIDIA's experts (a single NVIDIA employee) chose the CQ50 (and later the CQ56). I should also note that when I spoke to Sara, I repeatedly use the phrase "like or similar kind and equal or similar value" and she never said that the AND should be an OR.

    Correction: Upon rereading Peddie's declaration, he does state that "he conducted a limited review... of the CQ56 ... in January." He does not say when in January.
     
  4. I didn't do it

    I didn't do it Notebook Guru

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    Totally Agree


     
  5. dv9000owner

    dv9000owner Notebook Geek

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    Moreover, if it was mistaken, why did Keith Katcher's declaration, filed 3/4/2011, state:
    The Presario CQ50 notebook Replacement Model that will be provided to HP purchases of notebook computers pursuant to the settlement agreement is generally of similar kind and value.
    It sounds like no one told Keith Katcher about the "mistake" (despite him being the sole "expert" that evaluated the computer at that point). I'd really love to see a timeline of the choosing and evaluation of the CQ50/56.
     
  6. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    This is not really an accurate statement. Only a few people have presented an argument that the replacement needs to be an hp. The settlement provides for "a replacement computer of like or similar kind and equal or similar value will be provided to the consumer at NVIDIA’s expense" and I don't see anything that says "same brand" in the settlement. And, I'm happy it doesn't because it opens up a world of better options for NVIDIA and class members if they'll just do the honorable thing and abide by the terms of the settlement.

    As we can see from the replies, a significant number of us would prefer a "replacement computer of like or similar kind and equal or similar value" that is not an hp product, and some just don't give a rat's tail whether it's an hp or something else.

    I'm ready for this deal to be over and I've written off hp as a manufacturer to avoid. Based on my experience as a former customer, they're the "Packard Bell" of the 21st Century. The "Yugo" of computerland. Everything they've sold me has been cah-cah.
     
  7. radioage

    radioage Notebook Consultant

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    Notebook computer processors
    The central processor (CPU) is the heart of any computer system and an excellent litmus test as to whether a desktop computer or notebook fits your needs. The trouble is, processor names like Athlon and Celeron are as cryptic as system names like Latitude and Pavilion. Here's a quick guide to see which chip is a fit:

    Manufacturer--Processor name-------Processing power---Designed use
    Intel-----------Core 2 Extreme Quad--Very high-----------Gaming and graphics
    Intel-----------Core 2 Quad------------Very high-----------Gaming and graphics
    AMD------------Turion------------------High-----------------Mainstream
    AMD------------Athlon------------------High-----------------Mainstream
    Intel------------Core 2 Duo-------------High-----------------Mainstream
    AMD------------Sempron---------------Medium--------------Entry level
    Intel------------Celeron-----------------Medium--------------Entry level
    Intel------------Pentium Dual Core-----Medium-------------Entry level
    AMD------------Athlon Neo--------------Low-----------------Netbook
    Intel------------Atom--------------------Low-----------------Netbook
    Via--------------C7-M--------------------Low-----------------Netbook
    Via--------------Nano--------------------Low-----------------Netbook
    Intel------------Pentium-----------------Low-----------------Budget


    This may have already been posted - good info anyway.
     
  8. I didn't do it

    I didn't do it Notebook Guru

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    Yugo, good discription...luv it

     
  9. radioage

    radioage Notebook Consultant

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  10. shasta7

    shasta7 Notebook Evangelist

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    Did Ted Frank Disappear?

    This question needs an answer!













    /
     
  11. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    I'd rather not have a reset on everything. I'm ready to be finished with the bogus deal and move on to something meaningful. They (NVIDIA and Milberg) are already dragging this out by trying to finagle their way out of the settlement terms and taking way too long to get the job done. They should already have a boatload of computers on hand by now, ready to ship out the replacement units within 24-48 hours of receiving a class member's defective computer. This 6 to 10 weeks thing is just another rotten stall tactic.

    They just need to step up to the plate, offer something that complies with the settlement agreement and start delivering it quickly. They had a list of affected models, so they should have already identified the closest possible replacement to each model and started ordering an initial supply of them.
     
  12. xbones

    xbones Notebook Enthusiast

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    Mr. Fox, I wanted to say that each time I posted something here you took the time to notice and comment. Thank you for that, I enjoy reading all your comments and I hope your wife receives her computer soon as well.

    I looked at that Vostra 3700 and have to say WOW!!! That is nice and for less than I paid for the DV9000... It's a business class with I7 and a nice video chip that would even do great for gaming!

    I agree, we probably won't see any type of refund, but one can hope..

    It's been a wild ride in these forums and I will hold my breath until the 28th :)
     
  13. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Thank you so much, xbones. I appreciate the compliment. I've enjoyed reading and responding to your posts as well.

    This has been a very active thread and you can tell that most of the class members have enjoyed participating in the discussions.

    When I created this thread, I had no idea that things would turn out as raunchy as they have with the settlement administration. Or, that we would have the distinct pleasure of connecting with someone of Ted Frank's caliber.

    I could mention others by name, but sure as heck I'd miss someone important, so I'll just say that there's not a single NBR member posting on this thread that seems anything less than awesome in my book.

    Regardless of what Judge Ware decides to do with Mr. Frank's masterfully written documents in motion to enforce settlement and cure the breach, it has been great hanging out with you folks. I mean that, too. When all the smoke clears after March 28, please continue to participate in discussions on some of the other NBR threads. And, don't hesitate to start your own thread. I'll be looking for you.
     
  14. jtfrommer

    jtfrommer Notebook Consultant

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    sorry I overlooked your post.

    can you send them to me at: n v i d i a 4 1 1 (at) gmail (dot) com?

    thanks!
     
  15. tedfrank

    tedfrank Notebook Enthusiast

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    I'll give you a 50% discount over what I'm charging everyone else. The answer is "It depends." Read the briefs to see the arguments for and against.
     
  16. matt198992

    matt198992 Notebook Geek

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    are they REALLY able to get away with changing the wording around in the settlement details after all the deadlines have come and gone? is this not against the law in any way?
     
  17. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Obviously, I'm not a lawyer, but this is a civil matter and my common sense guess is they can (and will) get away with not being in compliance with the settlement unless Judge Ware agrees with Mr. Frank and finds them to be in non-complaint.

    I think you (or someone else) have already asked this same question more than once and there may be a reason it's not being answered. I would be interested in knowing if a specific code or statute has been violated, but I thinks it's doubtful that one exists.
     
  18. jtfrommer

    jtfrommer Notebook Consultant

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    Better question is should NVIDIA / Milberg / Rosenthal be allowed to change the material information DURING the claims filing period?

    Let's say you received a (rare) postcard about the replacement program. You visit the website during the first week and see that they are offering CQ50. You feel disgusted and decide not to mail in the notebook and not visit the site again.

    2 weeks later, they upgrade to CQ56 which is arguably better than CQ50.

    If it is decided that CQ56 is the final replacement, shouldn't this person be given another chance to decide for himself?

    Whichever way NVIDIA and Milberg spin their stories, it just doesn't add up and I hope Judge Ware can see through all this shenanigans.
     
  19. doogieMD

    doogieMD Notebook Geek

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    Hi.
    Just to clarify.
    Vostra 3700 is available wit i3,i5, and i7 as well. This really looks to be equivalent feature replacement for this day and age. Looks that the Gseries 2/3, and DV 6/7 do not offer firewire with their build. It has been a wild ride, agreed. I value the comments and help offered here as well.
     
  20. CFrank

    CFrank Notebook Enthusiast

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    Ok, I know this suit is against NVIDIA, not HP, and I realize nothing will change in that regard. However, what I can not understand for the life of me is this:

    I know from my own experiences, and countless others' accounts of calling HP customer service to report malfunctions, that HP has maintained the position that they had no knowlege of any defect. It has been mentined several times in this thread about how a few years ago NVIDIA had agreed to pay OEMs (HP at least) $200 per affected laptop. To me, that shows proof that HP knew. Why would they accept money for defective chips if there was no defect? Hp's knowlege of the issue is further evidenced by the NVIDIA vs NUFI case, in which it is suggested that NVIDIA was sued by several OEMs and engaged in settlement negotiations with them. I could swear that I have also seen info about a suit brought against NVIDIA by HP for this same issue, and a subsequent multi-million dollar payout to HP.

    Here is my problem with all this. HP sues NVIDIA and wins LOTS of money for defective products they bought from NVIDIA. Those defective products were sold (and continued to be sold) to HP customers. HP got revenue from sellng the chips to us, and they got money from NVIDIA. When customers that bought those chips began having problems and contacted HP for help, HP denied having any knowledge of such an issue. Further, they charged customers several hndred dollars for computers they did repair (not including extended warranties cause they SOLD the warranties and that profit should cover those repairs). So if HP did not recall/refund ANY computers/customers, how were they damaged from buying the defective chips. They still sold them! I thought you had to be damaged to bring a suit against someone. They sue NVIDIA and collect money, but they didn't lose any! Shouldn't the money they won from NVIDIA have been used to compensate the CONSUMERS who WERE actually damaged??? WE were the ones that lost money.

    It's like, I sell you a defective product; I find out from my supplier that this product was defective, and in turn get a refund from my supplier. However, when you tell me that the product I sold you is broken, I say it must be your fault because that product wasn't defective. I keep YOUR money AND my supplier money!
     
  21. CJean

    CJean Notebook Guru

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    I would also prefer a non-hp laptop. However, the settlement did state "a replacement HP notebook..." a few times. I don't know off-hand which documents stated this, but it was mentioned a few times. Just FYI
     
  22. CJean

    CJean Notebook Guru

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    I didn't want to quote this whole post, but it is exactly right. I can't even count the number of times I've been told by HP that there is "no known issue" with my tx1410. At this point, there's not much I can do about it, except to never buy their products again. If we get a decent HP computer out of this mess then I'll use it, but I will never again spend any of my money on anything HP makes.
     
  23. doogieMD

    doogieMD Notebook Geek

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    This brings the idiom, ¨To have one's cake and eat it too¨ to a whole other level...

    We paid for our cake...
    What do we have to eat after it´s been run over?

    Thank you Ted. I have faith that the court will see the what is happening here. I hope you are rewarded somehow as well.
     
  24. CFrank

    CFrank Notebook Enthusiast

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    Well, I know Judge Judy wouldn't let you sue if YOU weren't damaged... :)
     
  25. dv9000owner

    dv9000owner Notebook Geek

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    I decided to give HP another chance to alter my (and many other HP owner's) perception of them by using the "contact the CEO" link on their homepage 10 days ago to see if they would be willing to offer their opinion of the CQ56 as a replacement laptop on behalf of HP customers. They called me the next day and bounced me around to about 10 different people - all equally unqualified to make any decision. No one was willing to escalate the issue. Finally, I talked to a case manager named Jamie who was more responsive and knowledgeable than the other people who I talked to. Jamie took my information last week to "see what he could do," which today I found out is nothing. Jamie said that "HP has washed their hands of this case." He only offered some useless and irrelevant information like "HP will be willing to verify the specifications of your current computer" (I have it sitting in my house, along with a receipt and purchase order, why would I need them to verify what is already obvious?) and that "if HP were offering a customer a replacement notebook, then that replacement would be equal to or better than the original" (I have no idea how that is relevant to my request).

    Long story short, HP has done just about everything they could to alienate me as a customer:
    • selling poorly engineered notebooks
    • never notifying me that they extended their warranty on my laptop due to the NVIDIA defect
    • never offering a permanent fix to the problem
    • being unwilling to manufacture new parts for the HP members of the NVIDIA settlement
    • being unwilling to state whether they believe the CQ56 is of like kind and value to all of the HP laptops being replaced
    I plan to avoid buying all HP products in the future.
     
  26. core2avs

    core2avs Notebook Consultant

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    [*] Willing to sell the same defective mother board after the extended warranty (due to defective design) is over for a price higher than CQ56
     
  27. Batman1

    Batman1 Notebook Consultant

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    Can I get that discount TOO ? Let's see 50% of $000,000,000.00 Equals :confused: :confused: $ 0 and not even a SMILE all the way to the BANK :D . Like Milberg.
     
  28. Goldee25

    Goldee25 Notebook Enthusiast

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    DV9000 I called HP too and ask if they like that Nvidia is calling their products old at the end of their life in just a couple of years and I got a NO COMMENT. The lady was very rude to me and said I needed to take up my problems with nvivida, and I told her I didn't buy this laptop from them I bought it from HP. My computer was repaired by HP three times but they never told me that the warranty had been extended. It was already past the year warranty when I started having problems after the first repair and I just called to see what they would say. I was told it was still under warranty but they never told me why. I just thought someone had made a mistake but it was in my favor and I was getting a repair for free so I didn't ask any more questions. Little did I know....I still don't know what they did to repair my laptop but it is having the same issues again so I guess they basically put a band aid on to last through the extended warranty. HP sucks and I will tell everyone I know how they treat their customers. I too don't understand how they get money from nvidia and we are the ones left out in the cold.
     
  29. radioage

    radioage Notebook Consultant

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    They are both in CAHOOTS! "I'll(NVIDIA) scratch your back if you(HP) scratch mine!" Nvidia gave them $200 for each laptop they repaired and in return, HP covered up Nvidia's problems. We may see some relief but it depends on Judge Ware!



    DV9420US - My replacement needs to have either a firewire port or Expresscard slot!!!
     
    Last edited by a moderator: May 8, 2015
  30. doogieMD

    doogieMD Notebook Geek

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    Yes.. This is in the hands of the court system.

    My laptop is dv9410us -- Really need firewire or with expresscard slot
     
  31. shasta7

    shasta7 Notebook Evangelist

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    I guess i was looking for a prepackaged answer to my question. I cannot believe there are NO laws governing the administration of a class action lawsuit.
    Thank You Ted!

    I have read every single document at least twice and it would seem to be up to the Judges interpretation.
     
  32. ronk

    ronk Notebook Enthusiast

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    Couldn't agree more.
     
  33. jtfrommer

    jtfrommer Notebook Consultant

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    Not sure if this was covered in previous posts but can someone tell me if I am reading this paragraph the wrong way?


    II. THE HP REPLACEMENT MODELS MEET OR EXCEED THE REQUIREMENTS OF THE SETTLEMENT AGREEMENT

    The Brown Movants incorrectly assert that the Replacement Models offered to HP Class Members are not of “like or similar kind” to the original computers they are intended to replace, and final implementation of the Settlement should therefore be enjoined. The Brown Movants’ argument, however, lacks merit and is belied by the fact that: (i) the HP Replacement Models are new computers with new computer warranties and conform to the requirements of the Settlement, a conclusion reached by Plaintiffs’ highly qualified expert;


    This section was taken from Milberg's filing (Doc.358) and I am confused because:
    1) the heading clearly says "The HP Replacement models"
    2) under sub-section (i), it also says "the HP Replacement models are"

    Now, Milberg does begin the sentence by stating "...assert that the Replacement models..." so if they wanted to convey the message that "any" replacement product brands were allowed, should they have even mentioned HP in these two sentences?

    Am I splitting hair or am I interpreting it entirely incorrectly or do you think there was a Freudian slip of sort?

    I have the image of the actual document here

    Let me know what you think
     
  34. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    jtfrommer - it's hard to say if the use of HP in their verbiage is being used to describe "the replacement model for HPs" or "the HP models offered as replacements". There's a very subtle difference and it is a poor choice of words that leaves it open for more than one possible means of interpretation.

    The best way to interpret this poor choice of words is by the settlement administration's behavior. I would tend to go with the former interpretation because the only model (singular) that is made by HP is the CQ56-115DX, but it is replacing a variety of HP models (plural). Further, this would also be a more accurate interpretation because the Asus-EEE netbook is being offered as an HP tablet replacement. The CQ56 and the Asus are the only models being offered as "replacements for HP's" (i.e. the two available "HP replacement models") and only one of them is an HP product.

    Using the latter interpretation would not be correct because an Asus is not an HP. But, they are using it as an "HP replacement model".

    Therefore, my interpretation is there was never an intent by NVIDIA or Milberg to specify that only HP-branded products would be provided as HP replacements to class members. Actions speak louder than words and I think their intent is pretty clear based on the fact that they are offering a procrustean solution that is inferior to the computers owned by a substantial number of class members.
     
  35. mnsltx

    mnsltx Newbie

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    I have not seen any discussion about this paragraph from page 17 of Document 256-1 filed by Milberg on 15 Oct 2010. I am sure Mr. Frank has seen it.

    Objectors Todd Anderson (Document 251) and Richard Eckman (Document 255)
    complain they are not entitled to compensation. According to Mr. Anderson, after his HP laptop
    failed, Mr. Anderson refused to pay HP to have the laptop fixed, and instead he “removed the
    hard drive and RAM from the broken laptop, and disposed of the rest.” Mr. Anderson says he
    purchased his laptop in February 2007, used it for parts sometime after November 2009, and
    thereafter purchased a new laptop. Like Mr. Stoyanov, it is unclear whether Mr. Anderson has
    standing to object, because there is no receipt or any confirmation Mr. Anderson owned a HP
    Class Computer. Assuming Mr. Anderson owns a Class Computer, first, Mr. Anderson is
    incorrect when he argues the replacement option “would probably just get another motherboard
    containing a faulty NVIDIA GPU.” Respectfully, the Class settlement would have provided Mr.
    Anderson -- and any other Class member with a HP Class Computer -- with a new HP notebook
    of equal or greater value. And if Mr. Anderson had paid for a repair, the money he paid would
    be reimbursed.


    Essentially, Milberg refuted Mr. Anderson's objection on the grounds "Respectfully, the Class settlement would have provided Mr. Anderson -- and any other Class member with a HP Class Computer -- with a new HP notebook of equal or greater value"

    How many class members are getting a new notebook of equal or greater value? Maybe a handful.

    If you include 'HP' notebook of equal or greater value? ZERO.
     
  36. Zeromus-X

    Zeromus-X Notebook Guru

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    They do seem to be throwing that "HP Notebook" around quite a bit, given that nobody is actually receiving an HP notebook. Good find.
     
  37. mnsltx

    mnsltx Newbie

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    Also equal or greater value here not even the like or similar kind being quoted now.
     
  38. dv9000owner

    dv9000owner Notebook Geek

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    As you suspected, Mr. Frank is already on top of this. See page 3 of Docket 349. This is definitely one of the most incriminating statements that Milberg has made.
     
  39. CFrank

    CFrank Notebook Enthusiast

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    So wait, are you saying that HP did extend the warranty on our computers at some point because of the nvidia thing??? If so, I was never notified!... As a matter of fact, I never received a notice of the class action either...

    But now that I think about it, if they did extend our warranties, how could they deny it was a known issue?
     
  40. CFrank

    CFrank Notebook Enthusiast

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    I was just about to say that. That very statement caught my eye immediately the first time I read that document some months back. I thought it odd that Westerman made that statement to discount an objection to the settlement and convince Judge Ware to approve it. Needless to say, I was very pleased and excited that Mr. Frank caught it!
     
  41. I didn't do it

    I didn't do it Notebook Guru

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    Very interesting to me to read, shows one what is involved to fight an issue, Ted Franks is a 'take names and kick ' kind of guy, there has to be a lot of enjoyment taking on the "Big Guys" .. I think his call sign should be "Frankly the Junk Yard Dog"


     
  42. Batman1

    Batman1 Notebook Consultant

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    Asus does make parts for "HP" and others so I'm sure it would be cheaper for NVIDIA to reproduce our motherboards with an updated chip that doesn't over heat. I like my TX1000 and would settle for the replacement board than be forced to take the NET-TABLET for a replacement. After all we are talking about "A cheap labor Country". They already have the machinery to produce the die packs and once the program is set up the equipment does the work, it's a snap for them and I wouldn't listen to the lies from NVIDIA. ie cost too much.
    As a matter of fact just send me the motherboard and I"ll install it MYSELF labor FREE to NVIDIA.


    Asus - Wikipedia, the free encyclopedia
     
  43. I didn't do it

    I didn't do it Notebook Guru

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    Rite-on, I feel that a replacement mother board could be made to withstand
    the extreme heat that our tx1000's run at due to mis-design. When mine worked it was awsome, but I assume they get these new products made so, so cheap that is why they decided to replace the whole unit. My daughters
    dv9000 took a dump and I did the 5 minute 'hair dryer-resoder' deal and it is still working, the day it crapped out we got her an Apple MacBookPro, and the dv9000 went to her mother, my X .. and I am not getting involved with
    the replacement deal. It kind of freaked me out when I found out that one
    could wrap a computer win a blanket and get it to overheat and then press on the area where the defective soder joints make it work, or the hair dryer
    deal.....it is simply amazing what you can find on YouTube.


     
  44. Batman1

    Batman1 Notebook Consultant

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    They make the Asus EEE for a replacement and it's SMALLER and WITHOUT OVERHEATING problems.
     
  45. Mr. Fox

    Mr. Fox BGA Filth-Hating Elitist

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    Hey... I meant to say, "Welcome to NBR forum" and don't think I have taken time to do that. Thank you for jumping in with us and sharing your thoughts.
     
  46. I didn't do it

    I didn't do it Notebook Guru

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    HP 'cut-da-buck' and even know it may not look like they are paying for it, they are. Word of mouth plus's or negitive's can hurt you or help your and sometimes kill you. In my case HP is on the top of my list of 'NEVER-EVER-BUY' and when I stated the facts to a friend of me, he had a big deal going with them said he would present the facts to the group, and .... .. ... .. ... .....
    I realize that when I bought my self a Dell, my daughter an Apple Mac BookPro, and two Espon (luv them) Printers it was just a little pinch to HP, but every little bit helps to hurt them.

     
  47. dv9000owner

    dv9000owner Notebook Geek

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    Does anyone have any details of how the March 28th hearing will work? Do both sides argue their case and then Judge Ware makes his ruling that same day? Or will it likely be several days/weeks before we get a ruling?
     
  48. Goldee25

    Goldee25 Notebook Enthusiast

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    I just watched the video on you tube of the guy at youbootit.com that will fix our laptops for $125 flat rate. My question is if this really fixes the problem then why can't HP fix them with the same technique? The copper plates they put over it helps lower the temp 10 degrees. If anyone wants to watch it here is the link
    YouTube - HP DV9000 blank screen fix! Video problem BGA rework
    If it is that easy to fix I don't understand why HP with all of their technical know how couldn't figure this out. I wish I had found this before the deadline and I would have just had mine fixed and filed for money back. That is all I have every wanted the laptop I bought to work properly.
    As I said before HP fixed my laptop three times but I don't know what they did exactly. I has worked fine for a year and a half but now it is started the same thing all over. Forgot to mention it is a DV9000. Thanks again everyone for everything you do to help us that are not so tech savy.
     
  49. I didn't do it

    I didn't do it Notebook Guru

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    That's the best video and method I've seen.



     
  50. Goldee25

    Goldee25 Notebook Enthusiast

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    Has anyone had this done to their computers? Does it really fix it or is it just another band-aid that will only last a short period of time? I had much rather have mine fixed than send it in and get the CQ56 piece of crap. I still have faith that the judge will see that we are not being treated fairly.
     
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