Hey guys, I have an one of the defective HP laptops. I also still have the purchase receipt but unfortunately I just came across this today and it seems like I missed the deadline by 5 days. Does anyone know if there is anything I can do or am I out of luck?
I never received an email from anyone about this lawsuit. I did post one time on a website that was taking petitions for the defective nVidia gpu but I also never heard from them nor do I remember what website it is that I signed the petition.
If anyone has any information or if anyone know if I can still file a claim can you please post a link or a phone number.
The only reason I found out about this was because I was on slickdeals.net trying to find a motherboard for a new computer I am in the process of building in order to replace my defective HP laptop.
Thanks for the help.
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Goldee25 - it's not a fix for one that has already died. There is no real fix for a dead one. There is a chance that this might prolong the life of a new motherboard installation by improving on thermals, but all of the available replacement motherboards have the defective NVIDIA IGP and it would simply be delaying the inevitable at best.
kame77 - hang out here until after the hearing on March 28. There's a chance the judge could extend the claim filing period. If the judge does not, then you would be out of luck. Nobody seems to have a line of sight on whether we will know the judge's decision at the end of the day on March 28 or if we might have to wait a little while to find out. (If Mr. Frank answered this question, I missed it in the thread.) One of the arguments being presented is that adequate notice was not provided to class members. Almost everyone found out about this class action settlement through an indirect means. -
Thanks Mr. Fox. I guess like you said all I can hope for is the best. Hopefully it will work out for all of us. Funny thing is that I purchased this laptop for my birthday which is in March and this hearing just happens to be in March maybe it will turnout to be a good birthday.
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Well, then Happy Birthday!
I hope it turns out good on account of this situation, too. -
I need your help.
In the beginning, I believe the Settlement Administrator made a mistake in its Class Action Notice by leaving off couple of HP models. I believe they ended up sending out a second post card or email to address this mis-information.
Does anyone have a copy of either one?
If yes, can you send it to me? n v i d i a 4 1 1 (at) gmail (dot) com
Thanks -
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Interesting video UNTIL the "Torch" part ( DUH )!! I took my one TX1000 apart and can do it in my sleep.These are 100 times easier to take apart than the DV9000. I Double aluminum foiled around the motherboard with cutouts on both sides of the video chip, placed on an aluminum cookie sheet with chip side up, placed it in a preheated 400* oven for TEN minutes, pulled out and let cool for 15 minutes. Put back together in 13 minutes and it works great. BUT ,for how long? I STILL say it's the lead solder that HP used instead of lead FREE solder which has a HIGHER melting point. This and the small heat sink causes the overheating problem .
This is the CORRECT way to do it and these people do ALL the work for $55.00 plus return shipping.
dv6000 dv2000 dv9000 tx1000 motherboard repair BGA - eBay (item 280641450413 end time Apr-07-11 14:23:33 PDT) -
I think you're correct about the solder being part of the problem, Batman1.
The fix is not permanent, and it does not work in every case. I think it depends on how fatigued the video chipset has become. Dell owners with removable NVIDIA graphics modules in their laptops (i.e. XPS M1730) have been baking video cards in the oven to make them work again, too. When it does work, it's only for a while, then they crap out again. The fix seems to last longer on a machine that is not doing any heavy duty gaming, and that stands to reason since they are not working as hard and not getting as hot. -
Some of you will recall that on July 8, 1947, a little over 60 years ago,
witnesses claim that an unidentified flying object (UFO) with five aliens
aboard crashed onto a sheep and mule ranch just outside Roswell , New
Mexico . This is a well known incident that many say has long been
covered up by the U.S. Air Force and other federal agencies and organizations.
However, what you may NOT know is that in the month of April 1948,
nine months after that historic day, the following people were born:
Albert A. Gore, Jr.
Hillary Rodham
John F. Kerry
William J. Clinton
Howard Dean
Nancy Pelosi
Dianne Feinstein
Charles E. Schumer
Barbara Boxer
See what happens when aliens breed with Sheep and Donkeys ?
I certainly hope this bit of information clears up a lot of things for you.
It did for me.
No wonder they support the bill to help illegal aliens! -
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I think the reason they only got 30,000 claims is because there is a lot of people out there that never recieved a notice like myself. I never even heard about the HP recall and I have 4 laptops, 3 PC's and 4 printers registered with HP, Haven't moved since Febuary 1978, Have the same email since 1995 so, What's their excuse ?
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I think their excuse can only be summed up in 1 of 2 ways:
(A) They don't have one; or,
(B) They just don't care.
I choose B for $300, since that is how much a brand new CQ56 is worth. -
Thanks Batman and Mr. Fox for your response! I guess I am trying to come up with some way to keep this laptop. It may sound silly to some but my mom and dad bought this laptop when my dad was really ill with lung cancer. Used to stay up all night with him and I have so many memories of our nights and this computer. He passed away seven months later. I just remember the night I got it and showing him everything it did. I made a photo movie with pictures of him as a boy til when he got sick for him on this laptop so it has sentimental value to me too.
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there is also a blog on modifying the DSDT code to get the factory cooling fan to start cooling at at lower temps for intel equipped motherboards. I suspect the same could be done with the AMD motherboard instead of doing the two wire and resistor mod to the fan which shortens battery run time.
in summary, if it were ME, I would have the GPU re-balled, clean the original fan and heat sink and research adding a second fan or modifying the DSDT core to keep the laptop running cool.
AND, if the final outcome of all this litigation is that we DV9000 owners are stuck with a CQ56-115DX, that is exactly what I plan on doing. -
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Even with as much time has gone by HP should be offering us a refund!
If not a computer like the one we had. If they sorted this problem out sooner then it would have been better for everyone.
The Vostro 3700 posted the other day is a GOOD non HP replacement.
From researching the DV6/DV7 line I see that ALL the features that were present in my DV9410US are NOT there. Biggest problem is:
-- No Firewire
-- No PC Card slot
Least problem
-- Remote control
For whatever reason HP has downgraded their laptop models.
-- Perhaps different processor/GPU/Memory to make up for changes in technology. Every manufacturer does this... The depreciation should not be used as an argument.
At the moment I don´t have the disposable income to just buy another computer and wait for a potentially inferior replacement. I AM ENTITLED TO A REPLACEMENT LIKE THE ONE I BOUGHT...
HOW ARE WE GOING TO BE COMPENSATED FOR THE FOLLOWING:
-- Defective computer
-- Time spent using a defective computer, missing functionality, lack of usability
-- Time spent with HP explaining to them I have a problem that they did not want to resolve.
-- Time lost as this laptop is necessary for work as well.
-- MONEY LOST if they attempt to stick us with some ¨seriously entry level model¨ that is sold as exactly such. The CQ50/CQ50 laptop is perfect for Word Processing and BASIC computer work.
I should mention this as an example. Last week have to replace a Western Digital hard drive. They send me a replacement drive. It is defective withing a few minutes. Irritating to say the least. I´ve been using Western Digital for many many years, like over 16 years. I call them up. To make up for their mistake/bad luck/¨whatever¨. They upgraded the model of hard drive to replace NO QUESTIONS. This is how it is supposed to be, pretty much how it HAS BEEN for many years with the experience I´ve had with many manufacturers. I haven´t had to replace many things as they quality was less of a question. The customer service rep was polite.
--- Closing point ----
This has been going on for over two years, personally over a year. How can you justify that? Before IBM sold the laptop business to Lenovo. If it broke, they had a replacement for you pretty much the next day. That´s customer service. $1000 - $1500 may be blow dryer money for some people. I don´t believe this is blow dryer money for many. -
Goldee25, thanks for sharing the reason for your attachment to your laptop. It is a touching reason and one that we can all appreciate. I hope the path you take to find a way to keep it operational is successful. You deserve something equal to your HP and that's what the settlement guaranteed all of us. Unfortunately, the settlement provisions have been breached by the substantially inferior products we are being offered.
If you can buy a new motherboard (even though it has the same defect), that might be your best bet. One of the issues with repairing what you have is there is damage which has occurred through normal use that cannot be undone. Maybe by starting fresh with a new motherboard and performing a number of mods with a new board (copper shims, high quality thermal paste, fan mods, etc.) you can get the new motherboard to last longer. You might even send the new motherboard and laptop to the one of the vendors Batman1 and rustybronco suggested.
Ultimately, nothing you can do to your laptop will make it a reliable machine. It would not make sense to spend the kind of money it would take for repairs to such an old computer, but your reasons for being so attached to it are exceptional circumstances.
If you decide to go the repair route, you may want to buy a low end laptop similar to the CQ56 (from another company) that you use for everyday computing. That way you could use your defective HP for only special tasks and trips down memory lane. Acer (which owns Gateway and e-Machines) and Dell make very reliable budget laptops. Here are a couple of suggestions: LINK and LINK. Both of these examples are similar in price to the CQ56, but more powerful and with more features. -
Here´s a link to the model someone put up for a NON-HP replacement that exists that pretty much has all the functionality that my DV9410US has
Vostro 3700 Laptop Details | Dell
Here´s a link to some present HP models that have MANY, not all of the functionality my DV9410us has and I believe the other screen sized models.
14¨ Model
HP - Pavilion Laptop / Intel® Core™ i5 Processor / 14" Display / 4GB Memory / 640GB Hard Drive - Aluminum - dm4-1265dx
15¨ Model
HP - Pavilion Laptop / Intel® Core™ i3 Processor / 15.6" Display / 4GB Memory / 500GB Hard Drive - Aluminum - dv6-3225dx
17¨ Model
HP - Pavilion Laptop / Intel® Core™ i5 Processor / 17.3" Display / 6GB Memory / 640GB Hard Drive - Aluminum - dv7-4285dx
To add a comment related to the Milberg/HP comments made about some of our computers that they may be considered OLD.
When these computers showed problems they were either NEW, or after some use which could have made them, OLDER....
..... If Milberg/HP drags this out further these models are certainly considered to be OLD.
Why couldn´t they settle this as they should, SOONER? -
Oh they do care, about their own greed, make more$$, give less in Consumer/Care/Service which falls into (A and B), like that old song:
"Sock it to 'um Baby".
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I tried having my dv9000 resoldered twice. The first time, a bios update was applied and the nVidia chip was re-balled - the resoldering lasted about 3months (past the warranty for the resoldering work). The computer flaked out, and I got a used motherboard via Ebay for my computer and sent that along to the shop that did the original job (they gave me a discount for having done the earlier work). They resoldered the chip, added the copper heatsink piece above the chip, and downloaded a program that was supposed to help regulate the temperature and kick the fan on sooner (it ran almost contanly). I got rid of programs just to make things easier for the computer to run, didn't use the tuner to watch tv, and did little more than browse online or type up reports for work. I also got a 2 fan cooler to set the laptop onto. That lasted a few months before the computer had problems again - wireless didn't come on, and it was running extremely hot. You might get lucky and get your dv or other nVidia chip laptop to run longer than mine, but there's an element of risk involved. Perhaps a higher melting point solder (non-lead or silver bearing) might prevent the heat from unseating the chip. As far as drilling holes to cool the inside of the laptop, you're allowing dust and dirt to get in more easily - that will heat things up unless you constantly remove the casing and blow out the accumulated debris. It's a shame - when my dv9000 was working, I enjoyed having the wide screen, being able to use it as a tv with the tuner card slipped in, and having a full sized keyboard to type with quite a bit.
Update - out of curiosity I pulled out my laptop and plugged it in - booted up, no wireless, occasional screen blips, and the computer is running extremely warm - not quite as hot as when I put it up. I'm downloading updates right now and am not driving it too hard. -
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Why ? because it was just another one of their 'farts-in-the-wind",
they thought it would all go away, the deadline for filing should be
extended by at least 12months. I wonder how the folks feel that
gave them $399. for a repair with a 90 day warranty ? That was
offered to me, gave me a good laugh.
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What may have worked out better was spending $399 for a 3 to 5 year premium grade extended warranty, where they would have to keep repairing it over and over again for free, or give you something totally different that was not defective as a replacement. While I absolutely do not trust HP and have no confidence in the products they sell, I sort of doubt they would have offered a CQ56 or an Asus netbook as a warranty replacement.
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I personally would prefer just to have the $329 in cash for the laptop they want to replace with to put towards one I actually want, but god forbid they actually dish out cold hard cash.
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If we actually get a replacement laptop of similar kind/value, nVidia would have far more expense administering the settlement - 3 sizes of laptops that had comparable processors/memory/card slots to what we have would cost far more per unit without a huge single item discount + far more hassle with processing/shipping (1 size fits all = get the paperwork, ok the paperwork, make an address label, slap the label on and send it out the door). Factor in the tablet situation and another hefty layer of expense is added in. The cost to nVidia zooms up quickly if the settlement is enforced the way we hope it should be. -
@nickmchls - would have been a lot easier for NVIDIA, and probably less expensive, if they had admitted there was a problem and took care of it at the first sign of trouble; one customer at a time, working through the OEM. Now they've got a bunch of claims to handle all at once and a lot of extra administrative work and temporary hired help to try to work through it. Not to mention legal expenses.
Now matter how cheap per laptop they get off with this settlement, the end result will be a huge expense to NVIDIA and more costly than it would have been to fix it without a legal battle. Too bad NVIDIA is taking all the heat, since HP shares responsibility for exacerbating the problems with their shoddy engineering. Truth be told, that's probably why HP has noticeably tried to distance itself from this matter and refused to take care of their own customers. They're using NVIDIA as their scapegoat. -
On the plus side, from the time we received notice about the settlement until the deadline, I think I had 22 people who were able to submit a claim. Unfortunately, also a lot of people who had similar problems but a model number that wasn't included, which is always a bad phone call to have to make! -
Unfortunately, owning up to problems that have been created seems to be a dying art. You're right - nipping the problem right away would have cost far less, and lessened the ill will generated by ignoring the problem/s. Coming up with a chip that didn't overheat would certainly have been welcomed - I wonder if there's a current nVidia chip that could be dropped in (ok, soldered in) to replace the defective model. I'd be glad to have that happen - I like my dv9000 quite a bit, and doubt the settlement replacement will have nearly the features we paid extra for to have a great computer for use all around the house.
Up until the dv9000, I've had good luck with HP and Compaq computers - we have an HP tower that's been running fine for years, and a Compaq tower my 10 year old got a few years ago that's also given us no problems. I have an older HP/Compaq branded laptop from work that, while a bit pokey, has also been problem free. -
The reality of the issue is HP should refund our money if they can´t provide an adequate replacement.
It doesn´t feel good to me to have Milberg give me the run-around because they want to keep their administrative costs down and some back room relationship with HP/nVidia/Orrick.. etc..
The way I was spoken to when I called Milberg was along the lines that I don´t understand what´s going on. ¨Iĺl play dumb get my payment of millions through the court and we´ll give what we want to you and you are going to like it. Yeah.. You work for us.¨
Something is certainly wrong with that picture.
Who is the class that is affected by the computer manufacturer. How long do we need to wait? So the ¨laptop value¨ can further ¨depreciate¨?
Here´s one for you?
How much is a broken laptop worth? -
It's only been about the last 4 to 6 years that HP quality has been in a progressive and accelerating decline. They used to be awesome. And, Compaq used to be an awesome company before they were gobbled up by HP.
And, let's not forget Voodoo PC, a former power-user's boutique, is now simply a ghost in our dreams. Shame on HP for that... sorry Raul, for what they did to your company. :cry:
All major computer manufacturers are in decline to varying extents, including Dell and Apple. They simply have not plummeted as far and as fast as HP. Dell absorbed Alienware (a once killer boutique). Acer absorbed Gateway and e-Machines. The more that happens, the less incentive there is to compete on the grounds of quality and customer service. It simply becomes a churn 'em and burn 'em battle to sell cheap and make profits.
The smaller boutique OEMs out there that specialize in high-performance computers are charging a lot more for their products, but generally give a lot more in return. However, bargain shoppers need not apply. -
More precedents need to be set for people owning up to problems, period. -
It's too bad there are not specific standards for laptops as there are desktop components. I've been building desktop computers for years and you can do far more with less money and end up with something you're very proud of. I haven't purchased a factory-made desktop PC since about 1998, but I've built probably 50 since then for myself, relatives, friends, my church, and a few business owners. As far as I know, every PC that I have built in the past 14-16 years still functions without problems... unless you count being very old and slow a problem...
It would be awesome to have a standardized motherboard form factor for laptops where end users could build laptops to their own specs as easily as desktops. The motherboard manufacturers and chassis manufacturers would have a whole new market to tap into. I'm sure all the big OEMs like Apple, Acer, Dell and HP would have a brain hemorrhage about that, and fight it viciously. If I were filthy rich, it certainly would be fun to bankroll that sort of coup d'état. -
Folks-
Thanks so much for replying to my previous request.
From now until March 28th, I plan on posting several "truths" in the welcome page per day.
My personal goal is to allow busy people to read and quickly get a grasp of what is going on. What I need from you is to:
1. Read my latest "truth" postings;
2. Leave comments pointing out any errors or omissions;
3. Embed your comment/facts/suggestions with relevant links.
All of these steps are necessary in order to improve the SEO ranking to ensure that this site remains visible to search engine users.
Again, many thanks in advance for your assistance. -
jtfrommer, I just read your " Three Truths" posted today on the Welcome page and thought it was a great write-up. Comments are closed on that page, so I was not able to respond there.
The settlement provides for “… A Replacement notebook computer similar in kind and value if you purchased a version of certain models of notebook computers manufactured by HP containing one of the NVIDIA chips…” and three notices were sent out proclaiming exactly that.
It is very suspicious that a fourth notice was not sent out announcing plans to "upgrade" class members from a CQ50 to a CQ56, and the opportunity for HP tablet owners to choose a CQ56 in lieu of an Asus netbook. That was a step in the right direction, if not an outright admission of settlement breach, but still a far cry from compliance. It is even more suspicious that Milberg and NVIDIA are using new verbiage as a substitute to actual settlement language in response to Ted Frank's motion for the court to compel enforcement of the settlement provisions and cure the breach.
As I mentioned in an earlier post, it smells a lot like feces.
Hopefully, Judge Ware will order compliance on March 28 and find the actions of Milberg and NVIDIA constitutes a breach. It would be an added bonus if Judge Ware finds their actions to be in contempt and spells out exactly what steps they are required to take so nothing is left to whims of the settlement administrator's indiscretion. Hopefully, an updated notice will go out to inform all class members of the results to the March 28 hearing.
If Judge Ware steps up to protect the class against this breach, it will be interesting to see what kind of extended time delays class members can expect while NVIDIA and Milberg develop a new approach to fulfilling the terms of settlement. It will also be interesting to see what their new approach looks like. Only time will tell if that is something we should be happy or angry about.
If Judge Ware does not extend the claim filing period for those that did not make the deadline, then there will be far fewer claims to deal with and it would be super great if one of the settlement options is a full refund for those that submitted a purchase receipt as claim documentation. With as few claims as what has been filed, refunds probably will not cost NVIDIA anywhere nearly as much money as what the original projections were for the number of claims anticipated. This is probably an overzealous wish on our part. But, if I am having to muster up a degree of optimism for what may come next in the debacle, it may as well be something worthy of my optimism. -
BTW, I turned on the comment feature. -
jtfrommer... with regard to your article on David White's resignation...
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Come on guys I am sure there are still a lot of us who missed the deadline. I don't think we should be left behind. I was never informed of this lawsuit and only found out about it while searching for a motherboard for a computer that I am building to replace my defective HP laptop. I missed the deadline by 5 days. Had I known about this I would have filed a long time ago. On top of that I still have the original purchase receipt for my laptop.
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If they do extend the deadline, I am hoping Judge Ware orders the administrator to begin processing existing claims immediately and to begin shipping replacements to all that have returned defective units to NVIDIA. All this waiting crap, with a 6 to 8 week processing time for the initial claim acknowledgment, plus another 6 to 10 weeks for a replacement to be shipped after the defective computer is returns is absolutely bovine excrement. There no excuse for the claim process to take 4+ freaking months to be completed.
It's sort of like this... I'd much prefer a big juicy steak from Outback, with a salad, hot bread and steamed veggies, versus a wimpy little hamburger and fries from McD's, but if I have to sit around and wait for an hour to be seated before I can order my dinner, I'm hitting the drive-thru every time. (Being offered a CQ56 for an dv6 is a lot like being offered a McChicken and being told it's a t-bone steak.) The value of my waiting time on this settlement, just since the fairness hearing alone (December 20th) already exceeds the value of a CQ56-115DX by about 100 fold. -
Below are a couple of customer reviews from Amazon.
Assuming this is what we get stuck with, below is what one can expect if the machine works as designed...
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I closed down the declaration page because I was getting lots of spam-type entries.
If anyone thinks it's would be valuable, I can re-open it. -
I know you were getting spam can you reopen with a manual verification?
I presume there are lots of hp owners left out -
Here's hoping that the judge says that we deserve the equivalent screen size Pavilion on the 28th....
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shasta7 - what's up with all the wasted page space between your comments and " / "?
Edit - thought you might like to know. Thanks for fixing it. -
jtfrommer, could you please reopen the declaration page.
It won't hurt to try for those of whose who are still left behind.
Thanks -
FYI - the declaration form is totally unrelated to filing a claim. This was (I think) jtfrommer's excellent invention to gather technical information from unhappy class members. The public does not get to see the declaration, and neither does the "enemy". Ted Frank has already pointed out why he is not providing copies of all declarations to the court, just a few that have key information. What value do we expect to come from allowing people to file a declaration that missed the claim filing deadline? I am just wondering what there is to be gained by it, since the primary purpose of the declarations was to help develop ideas and arguments for the motion to enforce settlement, which has already been filed with the court. Wouldn't this just be a waste of time at this point?
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I screwed up!! sorry!!
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nVidia Class Action Fairness Hearing is Tomorrow - Almost time to make a claim!
Discussion in 'HP' started by Mr. Fox, Dec 19, 2010.