Seems par for the course, doesn't it? It sucks to be an HP customer no matter how you slice it. Being an NVIDIA class member and a victim of Milberg's legal malpractice is just the icing on the cake for us.
Honestly, when faced with the lesser of two evils, I cannot fathom any TX tablet owner opting to receive the Asus netbook over the CQ56. I think the Asus netbook is 2x worse than the CQ56 when it comes to quality and performance potential, but any number multiplied by zero still returns a product of zero. It's a profound insult to be offered either of these machines as a replacement.
If my goal was to purchase the most inexpensive and underpowered notebook available for nothing by email and web browsing, some basic word processing, then the CQ56 might serve that purpose perfectly well. But, that's not the kind of computer any of the class members purchased.
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I have too many other laptops of various vintage to need a cheap new one. Might get one of the new Android tablets. The Galaxy Tab 10.1 to be released later this year might be the ticket. If you have to go that small and wimpy, you should use an OS that is built for it, not a full size memory/processor hog like W7. -
Asus Model T101MT-EU37-BK : Color Black,
Highlights : ASUS Eee PC T101MT Intel Atom N570 ( 1.66GHz) Dual Core Processor, 10.1" WSVGA (1024x600) Multi Touch Screen (Multi-Touch only works with Windows 7 Home Premium or Higher), 250GB Hard Drive, 1GB DDR2 Memory, High-Speed 802.11n, 35Wh Battery - Up to 6.5 Hours of Battey Life, Microsoft Windows 7 Starter Preloaded
Specifications:
Operating System: Microsoft Windows 7 Starter + Express Gate
Display: 10.1" WSVGA (1024x600) Touch Screen - Multi Touch (Multi-Touch only works with Windows 7 Home Premium or Higher)
CPU: Intel Atom N570 (1.66GHz) Dual Core Processor
Chipset: Intel NM10
Hard Drive : 250GB
Memory:1GB DDR2
Ethernet Communication : Onboard 10/100 Mbps Fast Ethernet Controller
Wireless Data Network: WLAN 802.11 b/g/n
Camera: 0.3 Mega Pixel
Audio:Hi-definition Audio CODEC Stereo Speakers
Digital Array Mic
Input / Output: 1 x VGA Port (D-sub 15-pin for External Monitor) 3 x USB 2.0 Ports, 1 x LAN RJ-45, 2 x Audio Jacks: Headphone / Mic-in, Card Reader: MMC / SD (SDHC)
Battery: 35Wh Slim and Eco-friendly Li-polymer Battery, Battery Life: 6.5 Hours
AC Adapter:Output: 12V, 36W
Input: 100-240V AC 50/60Hz Universal
Dimensions: 10.39" x 7.13" x 1.22" (L x W x H)
Weight: 2.86 lbs (with Battery)
Warranty & Support
Warranty Coverage: 1 Year Global Warranty, (6 Months for Battery)
My "HP" TX 1327CL: 1.9 GHz Dual Core Processor, 12.1" Screen, Resolution: (1280 x 800), Has factory built-in Optical Drive with LightScribe, Remote, Dual built in Mic's, Altec Lansing stereo speakers, A finger print reader, S-Video out-port, Quick touch DVD and other buttons on screen, Plus Quick touch buttons for sound, Expansion Port 3, Dimpled mouse pad which doesn't have erratic movement's after THREE months of use. (I have An Asus UA50A, so I'm talking from experience about the mouse).
OK, got me on the battery-life. My battery had ( 1 year warranty) and has been operational since 2007. -
For the DV94XX series replacement, the DV7 series will not work for me because it has no firewire or expresscard expansion slot and is not a true multimedia/entertainment system.
I would like to suggest that if we win, they find a replacement that has (in addition to a 17" high res diplay) at least an expresscard 34 or 54 slot as then I could add the firewire or tv card (i already have) as in:
LaCie 2-Port Firewire 800 ExpressCard/34 Adapter 130992 B&H
and
http://www.bhphotovideo.com/c/product/571154-REG/Magma_P13R_SUBEC_13_Slot_ExpressCard_34_to.html
I'm not saying that the DV7 series is bad but it is not of similar kind and value to me! -
Hi,
Agreed firewire.. Very important to me. 17¨ entertainment/business class laptop. Those adapters look convenient. I am looking forward to Judge Ware´s decision. The suggestions that JT put up on the other site look good with the exception of firewire. HP Replacement Product Guide ? FAIR nvidia settlement
Iḿ going to take a look a look at HP´s current offerings perhaps there´s something there that could work given the judge goes in our decision. -
The technical 'experts' have won the war on "horsepower" comparisons, however that is not where the battle is to be fought. There are 3 aspects to a computing platform:
1. The Power: Speed, Processing Capability, Internal Data Xfers, Clock Cycles, etc...
2. Accessibility of that Power: External I/O Connections, Peripheral Availability/Connectivity, Device I/O Variations, Device Versatility, etc...
3. O/S to Hardware Performance Ratios: Relative efficiency of an operating system's performance on a given set of hardware, the ability of the O/S-Hardware performance ratios to scale based on expected life-cycle, durability of the O/S-Hardware combination to ensure the computing platform endures its minimum life-cycle.
The battle is to be fought and won on aspects 2 and 3. It is often thought that item 1 is the sole basis for evaluation of a technology computing platform. I mentioned a paraphrased version of this to the Millberg counsel in NY several weeks ago. Let us pray and hope that the Judge somehow will receive and recognize the understanding behind the complete infrastructure of a technology computing platform and how these replacement devices fall far short of MINIMUM compensation for the inoperable devices.
Essentially, the argument has centered around the engine of a car and its comparable replacement....as opposed to: (a) The missing trunk and 1 manual lock door vs. 4 automatic lock doors & windows, (b) The vehicle's ability to drive on the Interstate and not be limited solely to local roads. These should be presented in CONJUNCTION with the engine that is relatively as fast but not nearly as durable. There real argument is versatility and adaptability in addition to speed. Speed is only one aspect.
I was a victim of the HP TX series. I am sorry that I did not post this earlier. The right thing always takes a back seat to the most profitable thing; Money always stands in the way of justice, but not for long...
| It is Much More Costly to React Than to Prepare. | -
http://h18000.www1.hp.com/products/quickspecs/13543_div/13543_div.HTML -
I know everyone's opinions are different, but to ask Judge Ware to replace dv9xxx with an HP 8740w based on one single missing feature is no better than nvidia asking Judge Ware to replace dv9xxxx with cq56 solely based on a single core clock frequency.
I think most of us are looking for a fair and adequate replacement that is similar in kind and value.
Just my 2 cents -
No matter how you want to spin it, the replacement models are not a computer of "like or similar kind and value" compared to almost anything on the list of affected models.
Regardless of how Judge Ware rules, what goes around comes around. They may save a few bucks by pawning off cheap junk replacements on class members, but there will be a price to pay for HP and NVIDIA in the long run. And, we all know what they say about payback.
Assuming the best occurs and Judge Ware requires NVIDIA to provide truly comparable replacement systems, I'm still done with HP forever. HP is way beyond redemption in my eyes. And, I'll think twice about owning anything with an NVIDIA GPU or chipset... not because of NVIDIA products being inferior, but because of their deceptiveness and underhanded abuse of the class by offering garbage as replacement models. -
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Radioage - I'd prefer to have something other than an HP of "like or similar kind and value" - meaning a computer of like or similar kind and value that is not an hp. I'd take an equally spec'd Dell over an HP any day of the week.
But, that's probably not going to happen. *sigh* But, we need to think positively.... after word-of-mouth begins to take its toll on HP, they might go belly up. I've got my fingers crossed. -
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Your point is understood. And, I agree with you.
The majority of computer shoppers are looking for cheap junk to do email and web browsing and that is evident by what is being sold by most companies. The CQ56 and Asus netbook fall into that category. Our defective DV and TX systems do not.
I went to BestBuy yesterday and looked at the CQ56-115DX they had on sale for $299. It's everything I would expect in a $299 notebook. It's the ideal disposable machine for a middle school kid that's going to do nothing but send IM's, MySpace and YouTube all day and ultimately destroy anything you give them. About the only thing it has going for it that my wife's dead Pavilion dv6449us did not is that it actually turns on when you press the power button and it is functional. It sort of reminds me of the old Yugo GV 3 door.Attached Files:
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This laptop HAS FIREWIRE.
Perhaps a pipedream... Maybe a lower spec´d model could be offered?
This would be a solution for the DV9000 users.
Cheers -
My DV9410 had two cores. PC card slot. Firewire.
That model does as well. Similar like and quality. Perhaps one can be offered with the equivalent amount of RAM, HD, and CPU. That looks like a great choice really.
All features are represented!! -
Fox,
Agree that the "horsepower" comparisons involve misrepresentation and even on processing speed the replacements do not come close. However....for the sake of winning the argument, in terms of fair and just action; I.e. "similar kind and value....the way to win that is by changing the argument to focus on the other two aspects of computing technology platforms.
Brow beating the horsepower issue has been well "paid for" and exhausted. The argument must move to where the money hasn't gone yet. Indeed there is no denial that even the replacement processing capability is far below par especially in terms of durability and expected life-cycle relevance compared with what was originally purchased. When the wall becomes high (and it has due to the money involved) then go around the wall into a new arena with a fresh set of ammo. As far as I can tell no one has aggressively pursued the other two aspects of computing technology as factors for "similar kind and value." It takes all 3 aspects to define value in computer technology and their related systems.
| Do it Right The First Time | -
21Perfection - I forgot to say welcome to NBR forum. We are very glad you joined in the discussion.
You make really excellent points, but the lack of comparable features has been given lots and lots of attention on this thread and in the legal arena. Ted Frank fought the battle valiantly on all fronts. Now it's boiling down to whether or not Judge Ware pays attention, reads all of the documentation Ted provided, and ultimately, whether or not Judge Ware gives a rat's bottom about NVIDIA's compliance with and Milberg's administration of the settlement agreement. We'll know his true colors once his decision is announced.
We're looking forward to hearing more from you on this thread. Again, welcome. -
- 349 (Memorandum in support of motion to enforce settlement)
- 350 (Frank declaration in support of motion to enforce settlement)
- 362 (Reply brief in support of motion to enforce settlement)
- 365 (Vlastone supplemental declaration and report)
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So, we don't need to fix the DV6000 right away. You're probably right about the repair. I'm skeptical about how long the eBay repairs last. Some of them put a copper shim and good HS compound and claim it'll last a long time. My daughter's lasted 3 1/2 years, so it lived longer than a lot of them here. I could probably fix it myself if I wanted to take the time. It seems that the GPU itself is usually fine. The service is just a reflow so all the pins make proper contact again. If you can keep the heat down on the chip after that it should be OK. Of course, a complete reball with better solder would be the best fix. These computers use 1 heatsink over both the GPU and CPU (a lot of heat for a small h/s), and the GPU doesn't make good contact with it.
My daughter's got so hot one time that it burned part of the Vista sticker off the bottom. Of course, I didn't find out about this until recently when I asked what happened to the sticker.
I don't know for sure, but there could be reasons to offer a new notebook over a repair. The replacement may be a better tax write-off. The repair is labor intensive and may cost HP more, or as much, as these cheap replacement computers. Or, they may just want to get rid of computers that aren't selling as well as expected. Maybe it's all 3 of these reasons, or maybe none, but there could be a reason. Didn't they offer to reimburse repair bills in the settlement? I thought I read that somewhere.
Gary -
Gary,
They do offer reimbursement for repair if you filed a claim for that prior to the deadline.
My wife's Pavilion dv6449us lasted a little over 3 years also. When it died, it went rapidly. I found the same issues you mentioned when I disassembled hers. Very poor engineering by HP was more than apparent and I believe the failure was ultimately due to that more than the defective NVIDIA GPU. The soldering was not right and the heatsink design is lousy. There was actually no contact between the heatsink and GPU on her notebook. There was no thermal pad and no thermal compound! I found it pretty amazing that it took 3+ years for it to fail. NVIDIA is not responsible for any of this, as they only provided chips used in the mainboard manufacturing process.
In her case, and maybe yours also, the GPU was damaged beyond repair from sustained overheating. Had these creative repair techniques been in place and provided by HP to correct their engineering deficiencies before the damage had been done, there may have been nothing that needed to be replaced. Most folks don't go looking for solutions to problems they don't know about, and when it's too late the damage is already done.
Have a good week! -
I am one of the many people who find it unsettling how HP and defense attorney´s Milberg LLP have handled our case.
There is a clear distinction between a netbook and notebook. Look the ´real´ experts will show you that.
There is a clear distinction between a 17¨ laptop like the one we had and the replacement offered by our ¨defense¨ attorneys. I´m thankful that attorney´s like Ted Frank and firms like the Center for Class Action fairness exist. I still believe that the judge will see what has transpired. This is inappropriate to say the least. The few people´s comments that try to turn the fog onto the fact that hard earned dollars were spent and products were not represented. ´My blah blah likes that´ This is a shame.
I still believe the judge will sit down with a calculator or spreadsheet and realize that the law firms representing us look like foul gangsters sticking their hands out wanting to get paid before a job ´well´ done. 13 Million total payments for what? Lies.. This isn´t funny and Milberg has no backbone. -
I hate HP, and will never purchase another HP product for personal use. Unfortunately though, I am stuck using them for work. I received a new HP 8540W 5 months ago for work. This laptop was well customized for my job, (mechanical engineering), and was not cheap. I can tell you that I am already having problems with this model, which is the smaller screened, little brother of the machine mentioned above. I just put in a support ticket listing over 10 problems, ranging from excessive heat and fan usage to the laptop hanging on boot and shutdown.
I have 2 failed HP laptops at home, the 1st being a dv9410us, and the 2nd not being part of this class action. Both failed for the same reasons. The 2nd laptop was a cheap model purchased for my son, and we had "disposable" in mind with him being a teenager.
What I have seen here is that through every price range HP has to offer, their laptops suffer failures frequently, so picking HP models to replace our original POS HP models probably won't give us all satisfaction. I guess what I am saying is that if it has a HP badge on it, it is junk..........or will be in a short period of time!
As an added note, there were people having their new HP laptops replaced after only 3 months here for various failures. Some having regular business laptops, and some having what we call "engineering specced", so this is not an issue only I am having at work. -
Your experience with HP products is like deja vu for me and I am sure many others. Thanks for sharing this information. It's good to know the rest of us are not alone.
We're looking forward to hearing more from you.
Have a nice week. -
Any news on the next hearing/decision date? just got my return instuctions, i'll probably sit on it till the decision...
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The only way one can sell low quality products is by having superior "in home" service, which means your technician shows up within a reasonable time and make a "good fix" (not cheap duct tape) a high percentage of the time on the first call and of course have first class phone support, or the "deal" will come around and bite you in the .. the company that sold us our computers don't work on this business plan, they sure don't go for repeat customers.
QUOTE=CaelanT;7330335]The company I work for uses nothing but HP computers and IT support. I won't go into the logistics of why, but suffice to say there is an umbilical cord which was never cut.
I hate HP, and will never purchase another HP product for personal use. Unfortunately though, I am stuck using them for work. I received a new HP 8540W 5 months ago for work. This laptop was well customized for my job, (mechanical engineering), and was not cheap. I can tell you that I am already having problems with this model, which is the smaller screened, little brother of the machine mentioned above. I just put in a support ticket listing over 10 problems, ranging from excessive heat and fan usage to the laptop hanging on boot and shutdown.
I have 2 failed HP laptops at home, the 1st being a dv9410us, and the 2nd not being part of this class action. Both failed for the same reasons. The 2nd laptop was a cheap model purchased for my son, and we had "disposable" in mind with him being a teenager.
What I have seen here is that through every price range HP has to offer, their laptops suffer failures frequently, so picking HP models to replace our original POS HP models probably won't give us all satisfaction. I guess what I am saying is that if it has a HP badge on it, it is junk..........or will be in a short period of time!
As an added note, there were people having their new HP laptops replaced after only 3 months here for various failures. Some having regular business laptops, and some having what we call "engineering specced", so this is not an issue only I am having at work.[/QUOTE] -
I have been following the class action, and this forum for a few months now. I have my approval to ship my dv9410us, but am like most waiting for the outcome of the recent hearing before I send anything.
I wish I could influence what hardware we use at work, but unfortunately we are stuck with HP computers, printers, IT support, etc. This company is one of the biggest R&D companies in the world, and they have strong ties to HP going back many years. I hate that every time I have a IT issue, I have to call a 800 number which puts me through to someone in Malaysia who then wants to either remote in to my computer, (but can't take control so I have to conduct every mouse click for them), or who wants to talk me through every "repair" because we do not have onsite IT. Me...........I'm one of the lucky ones. I build my own PC's and computers are my hobby. It's not good for others who are not computer literate and have to work with someone 10,000 miles away who speaks at best broken English! Welcome to the world of Hewlett Packard and their support services! -
Wasn't it Peddie that said "Windows7" was superior over Vista ? Well then if "Windows7" is so GREAT, Why are they planning on coming out with "Windows 8" in 2012 ?
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savage25rcracer Notebook Enthusiast
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I just successfully influenced my organization not to buy HP products. We were looking for a printer for my office and I told my IT person in no uncertain terms that the printer cannot be an HP printer and yes, the new one is not an HP.
Any idea when the judge may rule? I have been sitting on my return approval for a few weeks now. -
Technology marches on. Every OS has updates. New features are added, and changes are made to take advantage of more powerful hardware and to combat vulnerabilities. Building in backward compatibility for hardware and software is a necessary evil that often keeps a new OS from living up to its full potential.
I'm in the camp that most OS updates are better. (WindowsMe was an exception to the rule... a real dog, but one with small improvements that showed up in XP.) WinXP was an awesome OS that still has a huge fan base. Vista was an improvement in many ways, and I really like Win7. It's the best Windows release since XP and I'm looking forward to seeing what Win8 brings.
If your hardware is not keeping up with the OS, then upgrading can sometimes be a bad decision. Obsolete hardware usually works best on an obsolete OS. -
Hi,
I had been following this forum closely up until this past month when I was out of the country. I had a Tx1000 tablet computer and filed a claim for a replacement computer. While I was gone, I received instructions to send it in for the replacement. Like many of you, I am not satisfied with the replacement.
My question is whether you are still trying to pursue something with the court to get a different computer, (& whether this has made any progress), or whether I should send in my Tx1000.
Thank you! -
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Does anyone know if replacements have shipped out yet? If not, it would seem Milberg and the settlement admin would have as much reason to want a quick decision as we do. Just curious, as I know a few people mentioned shipping their machines weeks ago.
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I haven't heard of anyone receiving a replacement computer of unlike or dissimilar kind and value yet.
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If days turn into weeks without word on a ruling, is there a formal process to make an inquiry to the court about ruling status?
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JT- Nice job on the product matrix, it will work for me although I do feel for people like Radioage and others that need firewire/expansion- I never used it and I think the jump to the next HP model that has it is a big one, and I don't think it's a good idea to make judge Ware think we have our hands elbow deep in the cookie jar.
After all, all we we want is what we where promised- (see below) -
I would just like to hear the reason the one person that voted Yes has.
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That's just a school person NEEDING a new laptop because theirs is under the weather. -
Just to show what a joke this whole process is, my claim was approved a long time ago but I can't get them to send me the claim instructions to ship my computer in.
I live in a rural area where the US mail does not have street delivery, only PO Boxes. They have repeatedly tried to mail to my street address despite multiple requests to not do that. The last time I talked to them they had mangled my address combining the PO Box number with the street address. This time they said they would email me the instructions. Still haven't gotten that email either.
Its also worth noting that the claim form said I would receive "a shipping box from the computer manufacturer." Instead of providing the box they are forcing us to go to a Fed X office. The nearest Fed X office to me is over 60 miles away. When I asked if I could ship it UPS, which does have an office here, I was told no and if I choose to send it that way they could refuse to accept it.
Seems like these jokers are doing everything in their power to screw us out of even the crappy replacements. -
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If the Judge changes models, Their going to have to start all over with NEW notices. -
I was able to get him to change my address to the PO Box #, but he said after I got the "materials" I had to call and change my address back to the street address to receive my replacement via FedEx.
Alert to all in rural towns that only deliver to PO Boxes, call and get your Letter, ie "shipping materials", sent to your PO Box. -
I just pulled a product description from Amazon for the TX1410us that I own. It does sound similar to current netbooks doesn't it? (Sarcasm included)
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GREAT !! Now I'm involved in a recall with my NEW i7 processor. When will these Manufactures start TESTING their products before they SELL them?
Intel hit with chipset design flaw in Sandy Bridge rollout | ZDNet -
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as i recall, some manufacturers (including hp) voluntarily gave options to either get it repaired for free or receive a full refund -
We are the world and we are the testers ! Started quite some time ago, and it really sucks ! I was one of those consumers that thought if you dropped big (to me) bucks with one of the major American companies, that I would get a tested, quality product, man did HP enlighten me.
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nVidia Class Action Fairness Hearing is Tomorrow - Almost time to make a claim!
Discussion in 'HP' started by Mr. Fox, Dec 19, 2010.