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    T440s Owner´s Thread

    Discussion in 'Lenovo' started by ibmthink, Oct 18, 2013.

  1. Phasee

    Phasee Notebook Enthusiast

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    How would I go about changing the function keys to be the "old" function keys and not the media keys permanently? I can't seem to find the option through the BIOS (only see Trackpoint, Trackpad, and Fn/Ctrl key swap options).

    Also, how do I check my display model through the BIOS? Can't seem to find that in the Display section either...
     
  2. schmitzekater

    schmitzekater Notebook Enthusiast

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    Try pressing Fn+Esc for Fn-lock. A green light will indicate that the lock is active.
    So you can use the normal F-keys.
    And the part number of your screen should be found out at the Lenovo parts lookup page.


    Gesendet von meinem Nexus 4 mit Tapatalk
     
  3. Phasee

    Phasee Notebook Enthusiast

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    I'm aware of the Fn-Lock, but I read that it is possible to reverse the default (normal = media keys, Fn-Lock = function keys) through the BIOS (normal = media keys, Fn-Lock = media keys). Since I use the function keys much more, the green light may get annoying after a while =/

    I'm trying to find out whether I have an AUO screen or LG screen, although I'm pretty sure touch models only come with AUO.
     
  4. ibmthink

    ibmthink Notebookcheck Deity

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    This function does not exist in BIOS - you can only use FnLk.

    The green light may be annoying, but only if you have the Chicony keyboard. If you have the LiteOn keyboard, the light does not bleed under the key...

    Yes, Touch models should be AUO only.
     
  5. optomechanical

    optomechanical Notebook Enthusiast

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    Sharpie or electrical tape :p

    Sent from my SAMSUNG-SGH-I747 using Tapatalk
     
  6. Phasee

    Phasee Notebook Enthusiast

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    Ah ok, guess I'll just live with it then haha

    Currently installing all my software that I had on my old computer while getting used to using the trackpoint/trackpad buttons. I've never really used a trackpoint before (usually use a mouse with my laptop) but I've read that it's one of the main reasons everyone loves their Thinkpads. I've set the mouse speed to max because it allows me to move the pointer a great distance with little effort and so far it's pretty good (still don't have 100% control though). No major complaints thus far. I hope to have a mini-review sometime next week.
     
  7. 4minuteslate

    4minuteslate Notebook Consultant

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    Sorry to hear that, I don't experience any of those issues. I managed to fix the clickpad bug but I gotta say I don't like its the lack of buttons either, it sucks to use the trackpoint with it.

    What's your keyboard fru? Seems like you have a defective unit, why not ship it back? I know the waiting time is too much but if you plan to keep this model maybe that's worth it. Or just request a new keyboard using your warranty, you can even buy it off amazon or ebay.
     
  8. skander222

    skander222 Notebook Guru

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    Not sure how to check the keyboard FRU, but there's no 'light' decal on the spacebar, so I think it really doesn't have a backlight. Got it through weird academic purchasing channels (at a good discount though) so I figured this was one of the 'prebuilt' sort of models made cheap for students.

    I didn't, luckily, have any troubles with keyboard alignment- all the keys work just fine. The keyboard really is excellent, I love the feel of it - I might actually like it better than my T60 keyboard, I like the 'bounce' of the keys, and the chicklets mean the keyboard is easier to keep clean.
     
  9. 4minuteslate

    4minuteslate Notebook Consultant

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    You do know that you turn the backlight on by pressing fn + space right?
    I didn't know there was a keyboard without backlight available for the t440s, anyways, you can always order a new one (lite-on seems to be the best).
     
  10. Kain

    Kain Notebook Evangelist

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    I'm strongly considering getting the T440s however I have a concern. Look at the following link: ShopBLT.com: Lenovo Topseller T440s Tp I7-4600m 2.9g 8gb 256gb 14in Windows 8 Professional 64bit

    The part number is "20AQ004JUS" and states the CPU is i7-4600M with HD 4600 graphics. If I enter the exact same part number into Amazon and Newegg, they state the CPU is the i7-4600U with HD 4400 graphics.

    Amazon: Amazon.com: Lenovo 20AQ004JUS ThinkPad T440s 14" IPS Touchscreen Ultrabook (Intel Core i7-4600U, 2.1GHz, 8 GB, 256 GB SSD, Windows 8 Pro 64 bit, 1920 x 1080 FHD): Computers & Accessories
    Newegg: Newegg.com - ThinkPad T Series T440s (20AQ004JUS) Intel Core i7 4600U (2.10GHz) 8GB Memory 256GB SSD 14" Touchscreen Ultrabook Windows 8 Pro 64-bit

    Another site that states the CPU is i7-4600M with HD 4600 graphics: Buy Lenovo ThinkPad T440s 20AQ004JUS 14" Touchscreen LED (In-plane Switching (IPS) Technology) Ultrabook - Intel - Core i7 i7-4600M 2.9GHz - Graphite Black - 20AQ004JUS in Canada

    So, which is it? Are they all correct because there were two difference versions of the same part number?
     
  11. ibmthink

    ibmthink Notebookcheck Deity

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    There are no T440s models with full-voltage M-CPUs, so only the shops that list the i7-4600U are correct. The others are mistaken, the i7-4600M is a CPU used in the T440p for example, it is not used in an Ultrabook like the T440s.

    The best way to proove that is to use Quickpath: http://support.lenovo.com/en_US/ :) If you type in 20AQ004JUS, it will give you some specs of that model:

     
  12. Kain

    Kain Notebook Evangelist

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  13. Kain

    Kain Notebook Evangelist

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  14. Phasee

    Phasee Notebook Enthusiast

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    Non-touch screens can come in either LG or AUO, and from what I've read, all touch screens come with AUO. I don't believe there's any way to find out which non-touch screen you'll get before you have it in your hands. It seems that Lenovo has been shipping out more AUO non-touch screens though.
     
  15. tyranimo

    tyranimo Notebook Geek

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    Glad everyone is enjoying the new computer! I sure am, even though I somehow managed to get a little chip on my screen... My OCD is killing me!

    On a second note, how is the latest trackpad driver, is it still buggy as usual? I'm still using the stock one cause I'm scared of upgrading.

    Did all of you guys install all the optional updates too? Auto scroll utility etc, what's that anyway?
     
  16. optomechanical

    optomechanical Notebook Enthusiast

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    Autoscroll is a funny little utility that scrolls your active window up or down when you move your cursor to the very top or very bottom of the screen. It's kind of weird. It drove me nuts trying to figure out what was causing the behavior originally (I thought it was a synaptics setting) and once I found it, I removed it and never looked back. To each their own though ;-)
     
  17. hotsauce

    hotsauce Notebook Evangelist

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    How do you disable the mouse (top and bottom) autoscroll? Do tell. It's driving me nuts.
     
  18. optomechanical

    optomechanical Notebook Enthusiast

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    Go to Control Panel, then Uninstall a Program. In the list find "Auto Scroll Utility" or similar (it might start with Lenovo - don't remember) and uninstall it. If you want it back, you can download it from Lenovo or get it via Lenovo System Update.

    Sent from my SAMSUNG-SGH-I747 using Tapatalk
     
  19. zekex

    zekex Newbie

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    Hey everyone.
    I'm loving my T440s, it fits my lifestyle with its long lasting battery life and strong cpu and enough graphics power to play both LOL and Skyrim. I have a question though, i was looking around the BIOS and realized theres an option under Display>Total Graphics Memory which you can change form 256 to 512. I was wondering what is this for?!?! I can understand more memory usage for the dedicated video card would mean stronger performance, however what are the negatives in doing this- why isnt this default to 512???
     
  20. zekex

    zekex Newbie

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    You could also just disable the function instead of uninstalling the whole program (the program which contributes to other touchpad functions. You can do this by
    Start > type "mouse" > select the "Mouse" (under control panel) >
    Select the "ThinkPad" tab> Select "advanced" and play around with the functions you do/don't want.
     
  21. phamhlam

    phamhlam Notebook Evangelist

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    You enjoy your new computer? Do you hear the annoying buzzing coming out of the speakers?
     
  22. tyranimo

    tyranimo Notebook Geek

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    I'm really liking it so far. i dont have any buzzing that i can hear at the moment
     
  23. ozaz

    ozaz Notebook Geek

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    Quick question to any of you who went for FHD (1920x1080) over HD+ (1600x900), particularly those who were a bit apprehensive that FHD might be too high a resolution to comfortably work with desktop apps on a 14" screen.

    How are you finding it? Are you glad you chose FHD over HD+ or do you regret your choice?

    Please note, I'm not asking in relation to AUO v LG issue. I'm asking in relation to general usability of a high resolution on a 14" screen. I ask here because I assume Thinkpad users may have more reason than most to be a bit apprehensive because of a need to run dated Windows desktop applications (e.g. business applications that don't get updated very often).
     
  24. ComradeNF

    ComradeNF Notebook Evangelist

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    My old laptop had a 1600x900 display. I'd never go back. 1920x1080 is the perfect resolution for a 13-14" display. If you find things are too small then the Windows 8.1 scaling feature is quite good!

    On a side note I received my second T440s a few days ago since my first one had many hardware issues. This one has an AUO display, and my last one had an LG display. The quality of the AUO display is far superior after finally seeing it in person.

    Sent from my Nexus 5 using Tapatalk
     
  25. rkorkie

    rkorkie Newbie

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    Hello everyone, I just got my new T440s the other day (Core i7, 8GB RAM, FHD touch AUO screen!, internal 3+external 6 cell batteries) and have been tinkering ever since. I own and operate a small computer repair and services firm and have about 100 active customers -- that being said, I have my share of experience with PCs, Lenovo T-series Thinkpads in particular, so I'm not one to post in here without having tried a lot beforehand. I've been following this site and this forum thread in particular.

    I just came from an x220 with Win 7. Loved that machine but was time to move on. This T440s came factory with Win 7 Pro with the Windows 8 Pro discs included as optional upgrade/downgrade. First things I did were upgrade the BIOS, swap out the Liteon 256GB SSD for my 256 Samsung 840 Pro (latest firmware to prevent the T440s BSODs), and installed a clean Windows 8.1 Pro with Update 1, installed Lenovo System Update and performed all relevant updates, except I did not install Lenovo's recommended AHCI driver (yet). That's the background.

    My high-level issue is battery life. What has puzzled me is the energy/power management on Windows 8.1 on this laptop. My batteries drain far more quickly than I would have hoped/expected. Either the issue is Windows 8.1, my power profile settings, the SSD, or something in between.

    I have tried to cross all my T's and dot all my I's:
    - test using Balanced, High Performance or Energy Saver profiles
    - use perfmon /res to check if any CPU, disk or network processes are running that might be spiking power consumption
    - adjust screen brightness to a reasonable level, between 40-60%
    - Malwarebytes and Comodo Firewall installed. No A/V (yet).
    - clean startup. No other softwares loaded yet.
    - Windows Updates all complete and all .NET libraries are fully compiled and not using resources to compile

    With this said, under Windows 8.1, I'm not achieving anything above 8 hours of battery time. This is ok, but not great. Definitely not what I would expect. When I first received the machine, it had the Lenovo Win 7 Pro default configuration and the Liteon 256GB SSD. Under that setup, I installed Avira A/V 2014, Malwarebytes, and Comodo Firewall. I left all the other Lenovo pre-installed software. I was getting 14-18 hours reported battery life, especially when using "Power Sourced Optimized" profile that is offered from the Lenovo Power Manager.

    What am I missing here? Could it be any of the following:
    - the default power profiles on Windows 8.1 aren't as granular and efficient as the Lenovo Power Manager on Win 7?
    - the Samsung 840 Pro has some defect and is draining my power? How would I even know how to test this?
    - some other phantom issue that I'm neglecting to see?

    I feel I could be well ahead in my troubleshooting if Lenovo made a Power Manager for Windows 8.1, and if it was easier to swap out SSD drives (overly time consuming to do on the T440s). Any help would be greatly appreciated and I apologize in advance for the length of this post.
     
  26. darkfire2024

    darkfire2024 Notebook Enthusiast

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    Just recently got a refurbished ThinkPad T440s (i5- 4300U, 128gb SSD, FHD, 8gb) from the outlet and I am looking for some advice.

    It came with the LG screen, and it's indisputably inferior to the IPS screen I'm used to on my Sony Vaio Duo 13, so that's a bummer. Also, some keys when bottomed out produce a sound that resembles plastic hitting plastic, like there is no dampening on those keys. I got the refurbished machine for a good price I think ($1074) but the LG screen and un-evenly damped keyboard is giving me buyer's remorse that I didn't just shell out the extra money for the AUO touch screen. I could've just upgraded the SSD and ram myself. Should I return it or try to get tech support to replace the screen and keyboard? Please advise.

    EDIT: called tech support said they wouldn't replace the screen. I'll just return this one and wait until the touch screen upgrade doesn't cost $300 before purchasing.
     
  27. dleccord

    dleccord Notebook Enthusiast

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    how come the computer becomes really sluggish when i close the lid and open it right away? i've set it so it doesn't do anything when i close the lid?
     
  28. agpatel

    agpatel Notebook Enthusiast

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    I have a T440s and got a Lenovo ThinkPad Ultra dock and having some issues with the video. The dock is connected to an Asus monitor and every now and then the display will black out for a second or two...it may be hr or two between incidents. This did not happen when the monitor was connected directly to the laptop via the mini-display-port. I have tried connecting the monitor via the HDMI and the displayport connectors on the dock and the same issue happens. All drivers are updated.
     
  29. orangejuice

    orangejuice Notebook Enthusiast

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    There is definitely noise if you do not mute. Its noticeable as the notebook is most o the time totally silent.

    The auo fhd is the best display i have seen yet.

    I "upgraded" to a non backlight keyboard which saves some 30-40 g.

    The newer samsung ssds are around 40-50g. The older intel ssds are 80-90g.

    Battery life is not great with the two three cell batteries. I am planning to buy another six cell one.
     
  30. HI DesertNM

    HI DesertNM Notebook Deity

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    I hate when oems use multiple glass like that leaving it to chance if you get a good one. I wonder if they pull that crap on the more expensive T440P? I can't imagine how upsetting that would be to pay 1700 dollars and get a crappy looking display. Seems allot of people are returning systems back to Lenovo on all their new lines of notebook these days. The only one I would consider would be the FHD T440P but its ridiculously expensive. I don't think its worth it. But its the lightest one that still uses a mobile processor. Over 2,2kg.. yikes!
     
  31. joltman

    joltman Notebook Enthusiast

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    There was a thread about that on the Lenovo forums. Lenovo put out a firmware update for the dock. You can DL it from their site.
     
  32. spidernik84

    spidernik84 Notebook Enthusiast

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    Hi guys, a quick question in regard to the display led backlight: is it any tiring? Maybe I'm just oversensitive but I feel my eyes very tired after using my Hp for a while.
    Thanks.
     
  33. MidnightSun

    MidnightSun Emodicon

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    My answer would be no, but then again I've never had eye strain issues at all (even though my vision is far from perfect). The T440s' IPS display has good contrast, so that should help reduce eye strain versus a run of the mill TN display.
     
    spidernik84 likes this.
  34. Phasee

    Phasee Notebook Enthusiast

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    After owning the T440s for a little over a week now, I’d like to share my impressions of the laptop. I initially decided to get a new laptop because my old one wouldn’t boot and I had to format the hard drive to reinstall Windows. I then thought “If I need to start from scratch, why not just get a new laptop since this one is 4+ years old”. I also wanted to get a professional business laptop, as I will be graduating and entering the business world in a couple more weeks.

    Configuration: i5 4200U Processor, 4GB RAM, 500GB HDD, FHD Touchscreen, 7260AC Wireless, 3-cell battery, removed M.2 Slot (and Smartcard Reader)
    Upgraded myself: Added 4GB Crucial RAM, swapped HDD to 250GB Samsung 840 EVO SDD

    Out of the Box/Appearance
    Wow, this thing is light and thin. It might also be because I previously owned a 6.4lb, 1.6” thick desktop-replacement laptop, but the T440s is definitely something I can carry around with ease. What also surprised me was how tiny the 45W charger was. It easily fits in my palm and is very portable. Attached is a picture to show the thickness of the T440s and 45W charger compared to a quarter.
    2014-05-05_18-03-54_120.jpg

    I loved how the entire Thinkpad lineup looked in pictures, and that didn’t change when I unwrapped my T440s. Not only is the matte black/grey color stunning, but I also really like the smooth texture the body has. I compared the color to my friend’s Gen 1 X1 Carbon (which I assume follows the same color scheme as all other Thinkpads at the time) and the T440s definitely has a more grey-ish tint to it. I like both colors, but the texture on the T440s and the fact that it doesn’t attract fingerprints wins me over (my friend was saying that the cover of his X1 attracts some fingerprints). The simple, minimalistic design is fit for the workplace and makes anyone look like a business professional just by holding it.

    I’ll also note here that I was very impressed with their shipping speed. From what I saw online, Lenovo usually takes around a month for delivery, so I wasn’t expecting my T440s to arrive anytime in April regardless of the initial order status stating it will ship 4/23 and arrive 4/30 (ordered 4/7). On 4/18, the Order Status changed to ship 4/19 and arrive 4/25. My T440s did indeed ship on 4/19 and I received it on 4/24.

    Keyboard/Trackpad/TrackPoint
    I’ve heard only positive reviews about the T440s keyboard and I’m proud to add another positive review. I’ve never really paid attention to keystroke, but the T440s changed that; the keyboard is noticeably better than any other keyboard I’ve used. The slightly concaved chiclet style keyboard feels good when I type because the keys snap back in a comfortable fashion when you enter a key. They do attract a small amount of fingerprints, but they can easily be wiped off with a cloth.

    Now for the infamous (?) new trackpad/TrackPoint. First off, I’ve never really used either of them on my laptop because I normally use my mouse (and the fact that it doesn’t have a TrackPoint). This means that I don’t have any experience with the older model TrackPoint/3 button combination and can’t compare it to the T440s.

    With that being said, here’s my opinion on the trackpad and TrackPoint. The trackpad is very smooth to the touch and significantly larger than any other laptop I’ve used, making it relatively easier to maneuver the mouse even on a FHD screen. The fact that the entire trackpad is a button somewhat worried me because of the clicking sound I’ve read about, but it isn’t as bad as I thought. It’s a bit louder than clicking a regular trackpad button, but not loud enough to disturb anyone in a classroom or library. Gestures are recognized pretty well and I have no problem utilizing them in Windows 8.1 (only one I really use is the charms window swipe and two finger scrolling).

    One thing that I planned to try on the T440s was its TrackPoint. I’ve read that many people use ThinkPads solely because of the TrackPoint and that they can’t use any other brand because the TrackPoint is so convenient to use with a laptop. I can see why it’s convenient, as you don’t have to lift your hand up to switch between maneuvering the pointer and typing, but I honestly doubted that it would be THAT good. Nonetheless, I’ve tried the TrackPoint for the past week (changed settings to max sensitivity and disabled the trackpad) and it’s definitely grown on me. While using a different laptop, I actually moved my finger over to the non-existent TrackPoint to move my pointer. Although I’m still getting used to controlling the TrackPoint and I prefer the mouse in some cases, I’ll definitely be using the TrackPoint instead of the trackpad from now on. I can keep my hands in the same position to move the pointer and type, and it’s especially useful when moving across a FHD screen (takes ~2 swipes on trackpad). As for the buttons when using the TrackPoint, I haven’t experienced any major problems so far. The middle-click doesn’t activate sometimes or “teleport scrolls” down the page, but it might just be my thumb touching the right-click area of the trackpad.

    Screen
    I have no complaints about the FHD Touchscreen. Colors look great, letters look sharp, and the screen is visible from various angles. I especially like the semi-matte shade the screen has; it really cuts down on glare yet still deliveries great screen quality. I got the touchscreen version because 1. It was $30 cheaper than the non-touch FHD and 2. I thought it might be useful with Windows 8. I’m really glad I got the touchscreen and am using it more than I thought I would, even outside of the Windows 8 Start screen. It obviously is useful in the tablet-like interface where Metro apps are laid out, but it’s also useful when looking through pictures, scrolling through PDFs, or maneuvering the pointer when you have the screen completely flat.

    Although the default screen looks pretty good, I recommend using this color profile from notebookcheck, courtesy of IBMThink for posting it earlier in the thread. I noticed a decrease in yellow tint, especially on white and skin color. To use it, follow these steps:
    1. Search “Color Management”
    2. Go to the Advanced tab
    3. Click “Change System Defaults”
    4. Click “Add” and browse to the ICM profile
    5. Set the ICM profile as the Default Profile

    Speakers
    The fact that the speakers are on the bottom caught my attention because I’ve read that it causes the audio to sound tinny. I was pleased to find out that the speakers aren’t as bad as I thought they would be. Yes, they do sound a bit tinny and hollow, but considering that the T440s is a business model laptop, I don’t expect spectacular speakers. I don’t mind much anyways since I use headphones half of the time.

    Taking it Apart
    After reading numerous reviews of broken latches and bloody nails, I prepared for the worst. I bought a black nylon spudger to pry open the case, and I’m really glad I did. It made opening the case pretty easy, as I did not have to dig my nails between the small opening and see whether I can take it apart before my nails broke. I personally just followed the Hardware Maintenance Manual’s instructions and had no problem taking the case apart, installing the RAM and SSD, and putting it back together again.

    Nitpicky Stuff
    • I wish they included an option to switch the default functionality of the function keys so that the green light isn’t on 99% of the time I use my laptop.
    • Battery is somewhat difficult to take out, as you need to hold both latches and slide the battery out. Would be easier if one of the latches clicked into position.
    • Caps lock light would have been nice since Fn and Speaker/Mic mute lights are included.
    • Multimedia keys would also have been great, I would have preferred those over the Windows control buttons on F9~12.

    Before you order!
    I chatted with Lenovo sales reps a couple of times regarding hardware on the T440s. One of my queries was whether it was possible to take off the fingerprint reader and decrease the price, as my friend who got the Gen 1 X1 Carbon was able to do so through the website. On Lenovo’s website, the fingerprint reader option is a single radio button, meaning you are forced to include it. The M.2 slot was also like this, but there was a way around the system to not include it in your configuration (decrease the price by $60). After talking with the sales rep, they said it is possible to not include the fingerprint scanner and decrease the final price by $20. I ultimately decided to include the scanner since it was only $20 (glad I did, it’s really useful for quick login).

    I also queried them about the Smartcard Reader because I noticed that my System Details stated that it wasn’t included. It turns out that not including the M.2 slot also automatically takes out the Smartcard Reader. The $60 decrease in price I saw when I deselected the M.2 slot was actually $50 for the 16GB M.2 SSD and $10 for the Smartcard Reader. I asked if I could include it for $10, and they said they can but it would delay the order and they would need to charge another pending order. I didn’t bother to go through with it.

    Based on these two cases, it seems that you can customize your laptop to a certain degree even if the options are not available on the website. Don’t be afraid to chat a sales rep or call Lenovo to ask a couple of questions, they may be able to also set you up with a discounted price ;]

    Conclusion
    I am very glad that I chose the Lenovo T440s. It’s much more portable than my old desktop-replacement, looks professional, has a great keyboard and Trackpad/TrackPoint, and the screen is beautiful. I’m having a great time using it every day and look forward to bringing it with me on my new travels.
     
    huntnyc, jetnis, citan and 4 others like this.
  35. msweig

    msweig Notebook Enthusiast

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    Oddball question. I've had the issue where the screen will flicker off for a half sec when you plug or unplug the power supply pretty much the whole time I've had the laptop. I tried adjusting one setting mentioned in this thread but that didn't change anything. I figured I wouldn't bother troubleshooting any farther since it didn't bother me. But, today I had a new thing start. I've had a similar flicker happen a few times when I wasn't fiddling with the power supply. It happened probably 2-3 times today, and I'm pretty sure I was on battery power each time (though I could be wrong. I know I was on battery power for at least one of them). Any ideas what would cause this?

    And for the person asking if the display is tiring, I haven't noticed any issues. Screen contrast seems pretty good to me, and it can get quite dim (unlike some other laptops I've had, which felt like a flashlight in your eyes).

    Sent from my RM-820_nam_att_100 using Tapatalk
     
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  36. Phasee

    Phasee Notebook Enthusiast

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    Thought I saw some others with the same problem I just noticed on the T440s, can't find the posts/any solutions though.
    Is there a way to fix the screen flicker when you plug in/take out the AC charger? The screen freezes for a second, flickers, then reverts to the plugged in/battery screen brightness...

    *Just noticed that the post right above me mentions the problem lol
    msweig, could you post what setting you tried adjusting? I'll try that a see if it resolved the issue on my T440s.
     
  37. optomechanical

    optomechanical Notebook Enthusiast

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    Try this...

    Sent from my Nexus 7 using Tapatalk
     
  38. ArtD

    ArtD Notebook Guru

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    I have just ordered a t440s ( 1950 euro) but a brief telephone contact with Lenovo’s customer service gave me a bad impression. Also, opinions on their customer service in this forum and elsewhere are scary. In any case, since there is a bias toward bothering to complain, as opposed to spontaneously bothering to praise, I would like to have opinions from posters here based on their overall experience. Should I expect to face a problematic support from them, or would they normally render a correct support even if not the most efficient? My last Thinkpad was a T40 and back then IBM’s customer service was pretty good. I’d be very thankful to hear opinions from t440s owners.
     
  39. Phasee

    Phasee Notebook Enthusiast

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    Thanks, that fixed it for me.

    I had a great experience with Lenovo customer service. Then again, this was before the purchase and was with a sales representative if that makes a difference.
     
  40. darkfire2024

    darkfire2024 Notebook Enthusiast

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    Recently bought a new thinkpad T440s off highly repped seller on ebay. It's an i7 with the 6 cell battery and I purchased a new ssd and ram separately. The keyboard is much more damped compared to the refurbished one, and the seller assured me that this model has the AUO screen. It certainly does and it's awesome! I'm excited to put in the ram and ssd. The only problem is that there seems to be a speck of dust lodged in the screen which is quite a bummer but what I can do.
     
  41. Mista_PSN

    Mista_PSN Notebook Enthusiast

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    Are the bezels stil loose on recently manufactured machines? Did they really fix it or can you still see the backlight shining through? Is still only glue holding the bezel in place?
     
  42. 4minuteslate

    4minuteslate Notebook Consultant

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    @ArtD I had a great experience with the US line (for ibm support, returns, and refund), a not so good one with the Canadian one (support request), and a sh*ty one with their New Mexico line.
    I guess it depends on the location / person.

    @Mista_PSN Bezel was fine on two t440s I held (touch and non-touch), both manufactured by late january.

    A side note, I got used to the trackpoint and am rarely using the trackpad. I now understand your rage, veterans, regarding the lack of buttons.
     
  43. spidernik84

    spidernik84 Notebook Enthusiast

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    I'm a trackpoint enthusiast myself and I love the soft, quiet feeling of the old style mechanical buttons. I keep reading bad opinions regarding the new layout.
    I should probably try it myself to find out how they feel, but is the experience so much worse compared to the traditional way, or just as good yet different?
     
  44. ArtD

    ArtD Notebook Guru

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    Thank you Phasee but I meant Lenovo's technical support when you own a Thinkpad. That's when you are really dependent and most reviews have been very negative.
     
  45. ArtD

    ArtD Notebook Guru

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    Thanks 4minuteslate. So it seems that when IBM is involved service quality is higher. Were you covered by the normal warranty or did you pay for the extra support?
     
  46. 4minuteslate

    4minuteslate Notebook Consultant

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    @spidernik84, I can't really say as this is my first Thinkpad, but from my short experience with old models, I wouldn't say it's good. Sometimes I accidentally hit the wrong areas which are supposed to be the buttons. Also, the trackpad is quite big, so you have to watch your palm. Other than that it's somewhat similar to Apple computers, you'd sure like it if you enjoy using multiple fingers for this and that. But yes, try it yourself first.

    @ArtD, I got the 1-year on site warranty. I guess on site may be the only option to have support from IBM, may be wrong.
     
  47. spidernik84

    spidernik84 Notebook Enthusiast

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    Bummer.
    Thanks for your report.
    From what I've seen the touchpad is not even yet fully supported on Linux, which I'm going to use.
    We'll see. It surely isn't as easy as it used to be to just say "I'll get this laptop no matter what".
     
  48. ammarr

    ammarr Notebook Consultant

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    I've been using it for a couple of months on linux. I find the touchpad works better in linux than in windows. There are some synaptics configuration files posted in one of the threads here.

    Being fair to lenovo, I think they have made a couple of bad decisions, but also some positive changes. I find that having the PgUp/Dn keys in a different location from home/end and removing the back/fwd keys is definitely annoying. Discrete trackpad and trackpoint buttons are miles better than the clickpad. However, the positives outweight the negatives.. the screen is awesome, and battery life is great. In the end, this was the best out of all available options so I'm pretty pleased. YMMV, your requirements may be different :)
     
  49. skander222

    skander222 Notebook Guru

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    I personally tried out the integrated buttons for maybe 5 minutes before buying the computer and thought, "I can live with this" but now that I actually have it, what I notice is that it just makes me that less enthusiatic about using the trackpoint. It feels more like a chore, vs. using the integrated buttons which felt completely instinctive. The new drivers have improved the experience, definitely, so it's better than it was, but as another poster says, I still occasionally 'misfire' and hit the wrong space.

    The thing that annoys me the most is the level of noise from the clicking. If I was in a room with someone else using their T440s, I'd be really annoyed. I hear there are two models, and one is less noisy, but generally you just don't know WHAT you're going to get when you order these computers - the screen, for example, might be the LG, in which case it kind of sucks and there's nothing you can do short of dropping $100 on the screen and the labor/fear of breaking something.
     
  50. ammarr

    ammarr Notebook Consultant

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    Agreed. Its such a loud thud. I'm thinking of calling in and asking if it can be fixed under warranty.
     
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