X1 Carbon Shipping Thread

Called today and the post sales rep gave me a ship date of 09/27/2012. Cancelled. He gave me the spill about taking 3-5 business days. I insisted and after about 15 minutes of waiting, got him to send me a email of the cancellation. So, we will see. Would not be supprised if it still ship. But you have to insisted on the email.

 

I got my X1 and I do love it overall. I'm fortunate to not have any of the hardware problems others have found (screen grating, QC issues).

However, I have the Ericsson 5321gw card and I'm not able to get Mobile Access with it. I've been working with Macheen support as apparently they are the ones that support Mobile Access. They were confused as well because I cannot be identified on the Mobile Access service regardless of what I try. This card apparently needs a SIM, but the GOBI does not. And with the conflicting information from Lenovo that just adds to the confusion. Very frustrating.

I'm very interested to see how Lenovo handles this problem in the long run as it sounds like many people here are receiving the Ericsson cards in spite of the spattering of marketing information about 4g. Would you return / exchange your laptop you waited for so long for because of this kind of mistake? I'm a bit torn.

 

Yes. The GOBI 4000 is a $250 upgrade on the X230 model, the Ericsson is $125. Those costs factored into my decision to buy the X1 thinking the Gobi 4000 (at $250) was included. In addition to the flat cost, I have 3G now on my X220 and the speed just isn't sufficient for my needs. I'm in 4G coverage and the extra speed is really needed, so knowing that it's not really coming with the X1 when that was an important factor is a big deal to me.

For most people 3G might be just fine, but for me that's like advertising it comes with a 128gb SSD when in fact it ships with a 120gb Hard Drive. Who would be happy about that?

On hold now for 2 hours...

 

I think they are getting slammed today. Tried calling my Lenovo REP several times, no word from him. I'm hearing a lot of stories about long hold times. I suspect a ton of pissed X1 Carbon customers are killing them.

 

16th was promised to a lot of people, I will contact them today because I'm really angry.
I need to know if 26th is another guess or real shipping date.

 

That's what my rationale for "trying" to cancel was. They'd moved my date five times already, and each time it's been the same excuse, so I told them I couldn't rely on their estimates anymore. I first tried to get more than an $80 concession from them, but they said it wasn't possible, so I told him to cancel.

 

Least you got the $80. I have been offered nothing. REP emailed me back, finally. Says the back log should be cleared by the 24th, and mine should ship sometime between the 19-24. My questions, "What guarantee?" "What is me waiting, yet again worth to you/Lenovo?"

I too am angry. My ship date still says 9-26 on my Order Status. So what am I suppose to believe or trust? Like you said, they've already missed 5 ship dates!

 

Today I e-mailed a rep asking for an update, and received the response, "I have an update from supply team that X1 carbon laptops will be shipped out in late October." (Emphasis mine.)

Has anyone else heard something similar? I placed my order on August 15 (i5/8GB/128GB). The estimated shipping date was pushed back multiple times and currently shows shipping on Sep 26 with delivery on Oct 3. If my order is indeed delayed until late October, I will cancel. The problem is I no longer trust that rep, since two weeks ago she was told me that September 17 was a "very firm" shipping date.

Separately, I e-mailed the rep for a free upgrade to expedited shipping - the least they could do after so many delays. She refused. A terrible way to build customer loyalty.

 

I cancelled my laptop order today, and got the standard thing about how a laptop could ship even though it was cancelled. He seemed to try to get me to keep the order by stating that the part shortage is fixed, and laptops are going to be going out way before my 9/26 expected shipping date. I said it was unlikely, and to still cancel the order.

 

Here is the response that I got from my rep after I told her that some people got their orders shipped after their cancellation request.

Those orders are requests that were not honored prior to shipping. This does happen on occasion, as the cancellation
request does not reach our manufacturer in time prior to shipment. I have sent the cancellation request for the order, and will
follow through to be sure that it goes through. You will receive an email confirmation of the cancelation when that is
honored. It may take 24-48 hours to automatically generate in the system. Let me know if you have questions.

At this point, I can't trust anything they tell me any more, including the above.
I suggest for everyone who cancel to keep staying on top of it until you get the email confirmation.

Note: my rep only responded to my cancellation request after three emails. In my experience ordering item online, this has got to be one of the worst experiences that I have.

 

What are you planning to do? I'm thinking about buy X1C from one of the retailers. I can't find 8GB version
I need to decide in two-three days, and I will be calling them everyday.

 

I thought about picking up the Samsung Series 9, but that is also limited to 4gb. At this point, I'm going to limp along with my beater T60 and see what the Windows 8 launch laptops bring.

 

I can confirm this. This is beyond ridiculous. October!!! Here's the e-mail I received from Lenovo today:

"Thank you for contacting Lenovo, the maker of the products for those who Do

As we understand, you want to check the status of the order. We regret to inform you that there is constrain on the Ethernet Dongle Adapter and the package can ship out anytime in the mid of October. It may ship sooner as well. Once the order ships you will receive a confirmation e-mail and within 3 to 5 business days the order will be delivered.
We sincerely apologize for any inconvenience caused

For further questions or concerns please reply to this email. We will be happy to further assist you
Thank you for choosing Lenovo."

 

I think that's complete BS. People are receiving their X1C's without dongles, even with it on the build sheet, so how could a shortage possibly prevent the machines from shipping? They are not telling us something.

 

I asked on the chat, and I got response that it will be shipped on 24th. I have no idea what to think about it. I can buy i7 with 256GB today.

14th, i5/8GB/256GB

 

I insisted on an email cancellation before I hung up. Email as follows:


This is to confirm to you that the request to cancel your Lenovo order ( #4242092456 ) has already been filed and is under process. It normally takes 3 to 5 business days for the order to be cancelled and you will receive an e-mail when it is cancelled.

Cancellation may not be a guaranteed process since the order is already under production that can be shipped any time, however we can set up a return for full refund, if the order is shipped.


:thumbsup:

 

For anyone in the US that received theirs and it went through Louisville, how long did yours take to get through there? Mine has been sitting there since this past Friday, and since I need to be here to sign for the package I don't want to end up missing it just because tracking updates were slow.

 

Mine was only there for a few hours, zipped right on out of there.

Louisville, KY, United States
09/14/2012 3:48 P.M. Departure Scan
09/14/2012 12:58 P.M. Import Scan
09/14/2012 1:14 A.M. Arrival Scan

 

ordered i6/8gb/128gb on 8/16, through family friends member site. Received it today.

09/17/2012 6:55 A.M. Out For Delivery
Sunnyvale, CA, United States 09/15/2012 6:47 A.M. Arrival Scan
West Sacramento, CA, United States 09/15/2012 4:11 A.M. Departure Scan
West Sacramento, CA, United States 09/14/2012 7:16 P.M. Arrival Scan
Mather, CA, United States 09/14/2012 7:10 P.M. Departure Scan
09/14/2012 5:06 P.M. Arrival Scan
Louisville, KY, United States 09/14/2012 3:56 P.M. Departure Scan
09/14/2012 12:39 P.M. Import Scan
09/14/2012 1:14 A.M. Arrival Scan
Anchorage, AK, United States 09/13/2012 3:27 P.M. Departure Scan
09/13/2012 1:57 P.M. Arrival Scan
Shanghai, China 09/13/2012 9:19 P.M. Departure Scan
Shanghai, China 09/12/2012 8:06 P.M. Export Scan
09/12/2012 8:06 P.M. Origin Scan
China 09/12/2012 11:11 P.M. Order Processed: Ready for UPS

 

Does anyone know any retailer which offers i5/8GB/256GB version? It is hard to tell whether 24th is the final date, it is easy to buy i7/4GB/256GB, I can't find any 8GB versions.

 

I'm not sure if any retailers will have them in stock but you can find all the Lenovo retail SKUs here which you can then search online for: http://www.lenovo.com/psref/pdf/tabook.pdf

There are two for the X1C with i5/8GB/256GB:

3460-35U (3 year warranty with onsite)
3448-35U (3 year warranty without onsite)

Of note: it looks like they don't come with any WWAN card and the price for those retail SKUs is quite a bit higher than the deal most people who ordered early using the B&N link got.

 

As of today, 9/18:

Scheduled Delivery: Wednesday, 09/19/2012, By End of Day

Last Location: Arrived - Louisville, KY, United States, Saturday, 09/15/2012


A bit annoyed...

 

nbtech10: when did your est ship date change to mid-Sept, may i ask?

also: UPS can easily make it from KY to your state overnight, right? so it remains feasible.

mine's been stuck at 9/26th for a long time.

with all the talk of guys hearing theirs had changed to October, i'm feeling bummed out. waiting till 9/26th is already a very long wait.

btw, my extra 90-watt ac adapter brick came today. it is downright ridiculous. it weighs a ton! calling it a brick is apt. this silliness is unthinkable. all the thought that went into the x1c, and zero thought into the ac adapter? a required "accessory"? on top of all of this, they already have apple's ac adapters to use as examples! they don't even have to reinvent the wheel.

my vote is for all laptops' weights to be known as the TOTAL of the laptop PLUS the required AC adapter. that will make them work a wee bit on the adapter. sheesh.

 

Has anyone received an X1 with the GOBI adapter? According to the project manager, only the Ericsson is offered on the X1. However, even the Lenovo site lists the GOBI under tech specs.

 

What site are you guys using to check your order?

I've been using this one: Search Index

And it states my order is in production and is to be delivered 09/09/12. We are 18/09/12... so something tells me I'm using the wrong address.

 

lol, love your optimism. That's the correct URL, but read the last 20 or so pages of this thread and you'll see what's going on.

 

What comes spewing out of Lenovo's sales reps' mouths mean nothing. They are spewing out lies all day long.

What comes from Lenovo's website also means nothing: their so-called "expected anything dates" are hardly that: they are expected to be INcorrect. these are horribly incompetent folks.

 

I'm not sure what you were expecting. The AC adapter weighs a hair under .8lb (12.7oz / 360g) according to Lenovo's site.

They can't simply "copy" Apple's design.. but for reference, a 45w MacBook Air charger with the wall adapter on it weighs 6.4oz -- yeah, half the weight.
Add in the wall cable, and the adapter is now 11.4oz/0.71lb/323g. So while true that you can reduce the weight of the MBA charger by just takin the wall adapter (and not the cable), you're otherwise screaming about 6oz.
Go buy a very short power cable to go between the wall and your power brick, and I bet you can reduce that further.


I'm also disappointed with Lenovo's overall handling of these issues, but I'm very well past the point of being angry. If it upset me that much at this point, I'd simply cancel and move on with another product.
I'm displeased with the delays, the fact that others with identical configurations who ordered well after me already have their laptops, that they still can't give me any firm dates, and that they now seem to be selling the laptop with a better WWAN adapter.
They've also just placed another hold my card (4th time!) that they're working on removing..

But after drooling over the T430u back in January, and then shifting to the X1C with its May announcement, I feel like I've been waiting for this for a long time. I've been treated by Lenovo very respectfully, and while many may have been lied to, my contact with them has been very honest, apologetic and polite.

So I'm waiting for now.. if October arrives with nothing firm, I might well reconsider. In the mean time, it's proving just an epic saga.

 

Just cancelled my order! Dam it feels good.:thumbsup: Funny thing is he said it was going to ship out tomorrow!! LOL Cancel PLEASE.

 

My est. ship date went from 8/28->9/16 shortly after I ordered on 8/20. It shipped on 9/12 without a change in the ESD. It was in production for 2 days before that. UPS can definitely make it overnight, I just had to plan on being out of work tomorrow to be around to sign for it, or decide to have it kept at the UPS shipping center.

I've been carrying around a 90W power brick from my T61p for years, and it hasn't been an issue. If its heavier because of the quick charge feature, which could be the case, then that could be worth it.

 

I told them I was going to cancel, and the next day it went into production and then shipped out shortly after that. Kinda glad I didn't cancel.

Also, according to Lenovo a cancel request takes 3-5 business days, so its still possible for the laptop to ship out before the cancel request is processed.

 

I today around noon central time cancelled, getting the typical 'are you sure' and 'it may take 3 to 5 days' response, but still got the cancellation confirmation email tonight. If you call, press option 2, then 2 (change shipping address) which I think gets higher priority than the option 3 (cancel order) which resulted in a 30 minute wait which I abandoned earlier in the day. They emailed me 2 ups labels for the accessories I received thus far - which I will ship back without a restocking fee. I'm pretty happy with the cancellation process so far.

In other news, my T430s just went into production and the shipping date got move *up* from 9/27/12 to 9/23/12. Sweet!

Good luck to all holding out for the X1C. Hope it's great and you get it soon.

 

I ordered the T430s today also. The wait was just unbearable after one month. Plus, this order came with a lot better specs.... Also, after thinking about it for a while. This one will last longer. I dont need all the usb accessories i.e.'dvd, hdmi, ethernet, etc.. Plus it has Gobi 4000 for At&t or Version.. I can deal with the screen and extra pound of weight. One other thing, it came too about $100.00 cheaper because I saved the cart when I ordered the x1 carbon. I will also call tomorrow and try to get the sales rep to honor the concession for the carbon x1 or some of it at least.

 

I thought about the T430s but also wanted to see the T430u before making a decision. Any reason you guys went with the s over the u, besides immediate availability?

 

Why don't you just get MacBook Pro Retina? The customer service is terrible, it is hard to expect anything good from Lenovo now.
In my city there is Apple Store, if I have any problems I can go there. Lenovo's customer service is in India, too far for me.

 

T430U is a middle-level ultrabook (resolution 1366 x768), incomparable to the high-end X1C. If the config of X1C is good enough for your normal applications, go X1C. Although there are some production quality issues, X1C is certainly a very elegant laptop.

 

If not this X1C, I would have ordered T430S too! I am waiting for my X1C.

 

Im not a regular on this site but thought I'd share my experience with the x1 carbon thus far.
Ordered: August 18th
specs: i5-3317 128ssd 4gbram
location: canada

I applied a RFD coupon when i ordered and came to about 970+tax. When the delay came i called in and got 5% concession. Afterwards my order was shown as cancelled on the lenovo website so I called again and was reassured that it was simply delayed. Furthermore I managed to get a 10% concession as opposed to the 5% before.

My laptop shipped on Aug 12th with 3day shipping. Received Monday Sept 17.

After reading all the negative posts on this forum I was worried about my laptop. But when I unboxed it the device was great. Superb packaging, almost apple-like. The device came as advertised. There is a screen-door effect on the screen but I don't care too much for it. Keypad was not loose, fortunately, unlike some other posts. There is one key that feels a little stuck but I don't think I'll be returning it. One odd thing is that I did not receive the ethernet dongle, so I will be inquiring about that.

Just wanted to share my experience. Despite the long delay (I am a student and desperately needed a laptop for school) I am loving my X1

 

UK here. Ordered August 30th, i5/8GB/256 (ethernet dongle was already unavailable) . Just received shipping notification.

 

German here. Ordered Sept. 11th i5 8GB 256 just received shipping notification. Without dongle

 

We apologize, but we are unable to ship one or more items on your order at this time. We anticipate shipment within 30 days of this notification. Our online order status tool displays the latest information on your order therefore a revised estimated ship date is not included in this notification.

Just received this email from Lenovo this morning after canceling last night.

They also put another pending charge on my card. Looks like they took my order out of the system and reordered it for a third time. LOL nice going lenovo. i7/4gb/256gb.

 

Same config as you guys, so that's good. However, my order date was September 6th, USA here. So, like numerous others, they fulfill out of chronological order. Germany before the US.

At least it looks like the 256gb ssd units are finally moving along.

One other poster asked a few pages back re: this identical config but sadly, I have nothing to add since my September 6th order has been in "In Production" status for a very long time. With the Germany system shipped, I'm feeling a little more hopeful.

 

That is really unfair. I ordered it on Aug 23rd. My order config is the same as you two, but mine is one week away to be shipped, if they don't change the shipping date again!

 

Got this email today too.

However, my order status hasn't changed. Should I be worried?

 

steve8191: ru in the US?

US here, 9/6th order, 9/26th Estimated Ship

Equally bummed out. Then again, there are so many others who ordered on 8/14th with their orders delayed extensively, so we're no different.

 

I received the same email as well and called in! I was assured that shipping would not go passed the 24th. (I've heard this how many times before?) Worried, not anymore. No emotion, just trying to figure out my own tipping point before cancellation!

 

No such email for me. Wonder what that means?

 

It means yours is coming tomorrow!:thumbsup:

 

yes, in the US. Considering that, you are right.

 

I haven't received that email, how do you know that?

i5/8Gb/256GB