--->The Official MSI GT780/GT783 Owner's Lounge<---

they didn't mention the part?

hmm, well i'd like to know what it was myself

 

I will let them complete their tests fully before asking them to conclude what the cause of the problem was.

 

well the status of my RMA finally just updated to WIP this afternoon so I guess it just finally was played with today. So I'm praying to the Computer gods. I would ask a question though, does anyone think I should go ahead and repaste my CPU and GPU as soon as I receive the laptop back even if parts were changed?

 

nah, i'm sure the work center knows how to do it proper. for all we know it could be the previous paste job that did her in. idk

 

My laptop was returned this morning. The remarks are as follows, "Replaced VGA card & cpu fan assembly, reimaged hdd - unit tested". My NVIDIA GeForce GTX 580M has been replaced by a NVIDIA GeForce GTX 670M.

 

so the problem was the gpu and you got a shiny new current gen card, good to know, let us know if the problem is solved

 

Had my family bring the laptop in for another go. I talked with the RMA center, explained everything. The dude who was repairing it was so surprised. Like he couldn't even think of that stuff up himself...

 

I played some Bioshock Infinite and running as if its brand new, no restarts. Holding thumbs that the problem is resolved.

 

well this gives me hope, thanks lucid! thanks for the reply smitty, I'll just keep an eye on my temps when I receive it because accidents happen, were all human right? hehe

 

Heh, that's right. At least I hope everything's gonna work out for you there. My RMA center on the other hand is being a bunch of morons... I was surprised today how little the technician knew himself.

 

So I had the laptop brought back to the RMA center, I played them a game remotely, it restarted. I told them that the HDD was formated 2 times. So either solve the problem or give the money back. They did not even think of checking the motherboard or checking whether it's a power problem... They were quite surprised when I presented them with the plausible causes and information I have gathered. The tone of their voice was as if they were never in their life would have thunk of that kind stuff... What a bunch of bloody pillocks...

Oh crud, I double posted instead of editing, by mistake. Sorry 'bout that.

 

Man that is rough lt_yao, is it an actual MSI repair center or is it an outsourced repair shop? At least now they witnessed the issue and can't tell you to bad, good luck I do hope it it all works out. I gotta move next door to the MSI Office so I can just hook an extension and walk over and be like "YO LOOK IM NOT CRAZY WATCH THIS!" lol

 

lol thats funny shadowgear

lt_yao : yeah some service centers (aka stores) should do a personnel review, its for their own good.

Anyway, the take away from all this is tell them exactly how these things happen so they can reproduce it and if we can leave windows and the program then thats best. Course some ppl just don't read all that and just dive in.

Just remove your pron before sending it in and clear your caches&histories haha! As a former tech support, i found stuff some people just forget is there lol

 

Over the many years with personal computers I came to realize that there's a large turnover of the poorly trained technicians and online support personnel.

Once they acquire some knowledge and know how they move on to better paying jobs.

@smitty,what's this "pron" you recommend removing?:hi2::hi2::hi2:

 

lmfao, ahh the forgotten pron. These people wonder why and how their faces end up on banners lol

 

If they do look up my pron then they will be in for a shock. And aye, it's an outsourced center, figures. I have the mobile number of that technician there, gonna keep calling him until he actually does proper testing to it.

 

you can post screen of cpu z for your ram?

 

Fast question, do i have to change something at bios file to using 230W PSU ?

 

No, it's just what the EC may let you pull, but it work as well as your original adapter at least.

 

Now i`m waiting for proper connector but i hope original EC will use the extra power after OC this the puzzle .

 

Oh God... Dealing with this RMA center is a pain, they called me today to assure me there is no problem with the laptop. I explained that I have formated the HDD 4 times now, same problem on different versions of Windows... I asked them to check the motherboard, the PSU and the GPU properly, which yet again did not cross their minds... I somewhat am losing hope that this will ever be fixed, they refused yet again to refund me the money for the laptop as well. Gonna call them on Monday to make sure that they are not slacking off again.

 

As soon as I have my laptop back from MSI I shall. They were all running at their stock settings, all the latency settings were what was listed with the RAM specs 10-10-10-27 I believe? I did a ton of research and trial and error a little over a month ago and everything was in order, I'm just bad with numbers off the top of my head.

 

Oh lawd. Got a BSOD last night, stop 0x0000000A while watching a movie hooked up to a TV, and then I got a new one streaming an hour ago, this time stop 0x00000050 . I ran a quick memtest, no errors, but I will run it longer later tonight. How can I find out what might have caused my BSOD?

 

Maybe bad drivers, could be Windows. Sometimes is fixed by just updating Windows. I solved it on my older rig by upgrading the BIOS. If your RAM is fine then I'd image it's your GPU.

From what I just googled now seems to be that it's a driver issue with Nvidia. Consider updating, if it's at the latest, try the beta drivers. If it is at beta, try rolling them back.

 

Yeah I updated less than a week ago I think. I'll try beta. Windows also got updated last week.

 

If that doesn't work, try rolling back to an older version. But the 0x00000050 error refers to GPU driver fault most of the time. I believe.

And the 0x0000000A error refers to registry fault. You just need to clean your registry. You can easily do that with CCleaner.

 

Is there a way to test the GPU for faults? Could it have something to do with me taking it out for cleaning? Or.. I took out the "top plate" that's connected to the ... filter? for the fan, and cleaned off those filters. My drivers are the newest, there are no newer nvidia ones. So I'm gonna uninstall this one and install the previous one (if I roll it back it's older than that)

 

@bigbadVuk go ahead and download and install this, you can view the blue screen files and do proper research into exactly what caused the blue screen Blue screen of death (STOP error) information in dump files.

 

If you're interested there's a few new drivers today.

Realtek HD Audio build 6.0.1.6865
http://downloadmirror.intel.com/22590/a08/AUD_Win8_Win7_6.0.1.6865_PV.exe

Intel Management Engine Interface(MEI) v9.0.2.1345
http://downloadmirror.intel.com/22596/eng/MEI_allOS_1.5M_FW_9.0.2.1345_PV.exe

On the GT78x series the MEI will be updated to v9.0.0.1287 in Device Manager/System Devices/Management Engine Interface

 

Did you repaste the thermal compound after you took it out? I would also use MSI Afterburner to check the temperature.

 

i want to upgrade firmware intel mei, my current is 7.1.52.1176 ( i have update from stock) but anyone say if is possibile to upgrade at lastest 7.1.60.1193 or series 8 ( 8.1.30.1350)

 

That has to be built into a bios specifically IIRC, you could maybe pay svet over at MSI to do that for you.

 

ok i contact svet

 

Hey everyone

Just installed a Clevo 7970m into my GT780DX. I think there's an issue however. I ran MSI Kombustor last night to check card's stability and max temp. Card is stable (spent 2 hours preparing thermal pads and paste)
With turbo-fan on I reach a maximum of 70°C GPU temp. Problem is when I disable the turbo-fan. GPU temp increases but fan stays at idle levels.
What do you think? A software issue?
Hardware? I'm using the latest GT780DX bios with Catalyst 13.1 drivers.

Cheers
felix

Sent from my GT-N7100 using Tapatalk 2

 

Realtek has released their first OFFICIAL WHQL HD Audio drive in about 10 months

There have been many unofficial builds of version 2.70 over the past 10 months but today we advance to version 2.71

Version 2.71 build 6873 has been released dated April 8,2013

Realtek

 

hello you can post photo a 7970m, screen gpu-z and share your bios?

 

Hey Rhada,

Nice to see you from the Italian HWupgrade forums.
Here you go pics of my Clevo 7970m

GPU-Z


Clevo 7970m


Should I reinstall Win7? I just plugged-in the card and installed Catalyst 13.1
Removed the Nvidia driver before ofcourse

felix

 

Yes yes iam v you have finded me .

You have BIOS modded (3H) ? You ha ve VGA BIOS enduro off ? You can try a format c: XD.

Where you buyed VGA? Send me a PM XD

Inviato dal mio Galaxy Nexus con Tapatalk 2

 

You can edit the fan profiles with pherein's fan control tools.

 

Should I install these? Do I need to have done something prior to this? Or just install it as is? Also that Realtek link you gave, should I install that also? (But it doesn't work, when I check the box, and press next, it directs me to a page where it says object moved HERE, and when you click on the link it takes you back to the page you were just on (the one with the box and Next-button))

Yes I did. I don't think I d/l-ed afterburner, but I'll do it now and check it out

 

Potentially dumb question.... are all the USB ports on the GT780 3.0? I just bought a new WD Passport 2TB external and im getting painfully slow transfers, around 25MB/ps. Any ideas what im doing wrong?

EDIT: hah! I've had this laptop over a year and I just now discovered the blue 3.0 ports near the exhaust. Working good now!

 

so, does anyone recommend calling msi for a status update? the status changed to WIP on the website on the 3rd and I haven't heard anything.

 

i have a weird one for youguys, ok for a while now i've been using my old usb 2 flashdrive to install W7 on this laptop, works fine on usb2 ports and usb 3 ports, all worked fine.

Now i just bought this usb 3 kingston ultimate G3 and i can't install from the usb 3 ports, windows installer says something about a missing CD/DVD driver and wants to look for it?

Yet there's no such device in my laptop. i tried the trick of unpluging and repluging in another usb 3 port, no go except in usb 2 port. it allowed to install.

So what's the deal here: a usb 3 key can't install from the usb 3 port ?


ps: i've tried formatting it in NTFs and FAT32 , no joy.

pps: pluging the drive in usb 3 port doesn't make it show up in the browse for driver dialog box. weird.

 

I have 3 64GB USB 3.0 flash drives and a few smaller ones and the new SanDisk is by far the best.The other 2 are an ADATA N005 Pro and a Transcend 700.

I will try "Windows On A Stick" on the new SanDisk.

With Windows 7 there's no NEC/Renesas USB 3.0 driver included in the operating system as there is in the newest Windows 8 so you'll need to stick a USB 3.0 flash drive in a USB 2.0 port until you get the OS installed and the Renesas driver installed for the USB 3.0 ports to work.

The problem I have is that the 2 USB 3.0 ports are too close together and I can't have drives in both at the same time.

I just picked up the 64GB SanDisk Extreme Z80.It was about $55US with todays conversion rate.

Here's how it benches.

 

It happens with my Sandisk Extreme too. From what I've learned, it depends on the drive's flash controller. On our notebooks with NEC/Reneas chipsets, which by the way it's a bridged controller (by bridged I mean there's a bridging chip between NEC and Intel PCH), you don't get native USB 3.0 support (it doesn't even switch back to use the 2.0 protocoll). On newer notebooks like GT60/GT70 there's native support right from Intel's PCH BUT Windows 7 doesn't have the drivers. So it's a bit of a mess
Anyway we're stuck with USB 2.0 drives with Windows 7. Only if they add native USB 3.0 with a Service Pack

@WTP
Nice scores mate!
I have a Sandisk Extreme 32GB USB 3.0 drive
Can't post pics right now but I get 192MB/s read and 112MB/s write
I haven't tried windows-to-go. I only worked with a live 7 PE from http://www.911cd.net/forums/ made by wimb.
It's a 70% working Windows 7 on a usb stick/hdd

Sent from my GT-N7100 using Tapatalk 2

 

Nice speeds indeed !

so what you're saying is no usb 3 drive will work to install windows on this machine, or does one of your sandisk/adata/etc works ?

felix3650: good detailed info, i read ivy bridge has usb3 built in, i wonder if it works to do that ?

 

The series 7 chipsets that are on the motherboards of the Ivy Bridge platform have Intel's own USB 3.0 controller but that to has no driver includes in Windows 7.

After an installation of Windows 8 the USB 3.0 port works without installing a driver but the driver needs to be updated to the newest NEC/Renesas v2.1.39.0 found on station-drivers.

Let's see how Haswell motherboards in G notebooks have the USB 3.0 hard wired.

There's a different USB problem and it will be in chipsets on early Haswell motherboards both desktop and notebook.
http://forum.notebookreview.com/har...9-forget-intel-ivy-bridge-haswell-way-56.html

 

Nope unfortunately no USB 3.0 drives can be used to install Windows 7 at this time..However I should check if it can be done by slipstreaming the correct drivers directly into the boot.wim I'll try and post-back my findings. Even if a chipset has direct support for a USB 3.0 controller it still needs drivers from OS. Windows 8 has those drivers built-in. Windows 7 not

Sent from my GT-N7100 using Tapatalk 2

 

i'm hoping its possible felix, but i doubt it, i think its a motherboard thing.

But please do try,maybe you'll have some luck. if the renesas drivers don't work try the nec drivers.

i played with the bios usb settings and no joy there either. only thing i didn't do was activate the usb charging in bios. but i doubt that'll do anything.

but i'm curious so i'll report back with my results.

 

well i did some more testing, and it seems possible to just put the usb drivers on another usb stick, plug it in a usb 2 port and once the browse window appears, to load them up like that.

i haven't had a chance to test it yet but at least it seems to allow me to continue on to the M$ TOS contract.

i used the drivers from msi: usb_nec_2.0.32.0_w700.zip

unzipped that, then unzipped the 2nd zip file it contained named RENESAS-USB3-Host-Driver-20320-Setup-x86-x64-Binary.zip on to the 2nd usb drive.

Then when the installer asked for drivers i directed it to \RENESAS-USB3-Host-Driver-20320-Setup-x86-x64-Binary\files\x64

it found 2 drivers, one for root hub and one for usb port, selected both and it allowed me to see the USB 3 key finally.

its the old F6 trick to get raid drivers installed, but with more flexibility now.

All i know is somebody put on their thinking cap the day they made that zip file

All drivers should be set up like that on the site, just so we can get around the limitations of the M$ installer.

now, my question is how's the slipstream coming along Felix? i'm hoping it can be done so i don't have to use a 2nd usb stick for that.