MSI GS43VR Phantom Pro's Owner's Lounge

I found the same problem with the camera not being present at all.
Looks like the latest BIOS for the laptop addresses some issue with the camera:

I haven't tried it myself though.

 

Ok that's the only thing a didn't try yet.
I'll give it a shot tonight and let you know.

By the way I find out that my mic and my headphone plugs has the same problem.

 

Did you press FN + F6 key to connect the webcam?

 

Unfortunately it didn't work for me. Still no imaging devices or camera in the device manager.

Yes I did, but on this laptop it changes the keyboard light intensity -_- .


Any other ideas?

 

Correction: Fn + F6 is not the switch for the webcam on
Can you check in the device manager and look for Imaging Devices?

 

I got it to work via the SCN app...there's a "webcam on" thing in there. When you do that, the device manager chimes as if it has detected new hardware and then the webcam works.

 

First, thanks for your suggestions guys.

No imaging devices ( show hidden devices is checked), no camera whatsoever, no little yellow triangle with a question mark.

I though I had a lead by reading your message, but no .
I enabled then disabled the camera on SCM, and tried a scan hardware changes in the device manager. Still nothing.

 

Maybe time for a RMA then?

 

Do enable it (but don't disable it), then check device manager for imaging devices again.

 

I can't, I need to work remotely beginning next week. It sucks, but the webcam is not necessary.

I did try that. But still no camera...

 

Hi,

I had these same issues. The webcam eluded me until I read this thread and turned it on in the SCM app.

The mic/headphone however is a Realtek driver issue.
First, plug in headphones.
Go to device manager, near the bottom is "Sound, video and game controllers" ( not the "Audio inputs and outputs" at top).
Open it, Rollback the driver of Realtek HD Audio device.
Then right click the volume icon in the taskbar and go to the Playback devices menu. Choose Digital Audio as default. Go to the Microphone tab and set the other mic as default. Bingo.

Please note that the volume will reset to 100. Don't test the sound until you turn it down..

Windows unfortunately sometimes tries to reinstall the Realtek driver, but it's easy enough to fix now.
Hope that helps.

 

My P304 from MySN died on a recent trip to the States, but thankfully the University agreed to cover me the costs of a new machine. It was either this or a Dell XPS 15 --I know, they are totally different machines. However, the raw power in the 1060 over the 960M won and I just pulled the plug and ordered this little machine.

I hope the screen isn't that bad for some photography work.

Other than reinstalling Windows to get rid of MSI's bloatware, anything else I should keep in mind?

 

Hi all, i have wd 4tb pro thunderbolt 2 device and startech thunderbolt 2 to thunderbolt 3 adapter , i have connected those to gs43vr usb 3.1 thunderbolt3 port but did not work, it began to stop services on internet and disconnected all ports on laptop. tried sveral times. and thunderbolt driver everything is updated on laptop. so does anyone has similar problem ? how can i connect this wd pro ?

 

Looking at getting the GS43VR. I had a GS60 a while back and really liked it alot. One issue was the Wifi would drop out when gaming, something about the heat maybe. It seemed to be a common issue with the GS60 I had. Does anyone have any wifi issues? Anything strange with the system besides the stuttering conversations I am seeing?

 

@greglo

Thanks it works, I just had to reinstall the realteck drivers. Unfortunately I'm still not able to make the webcam work. But it's ok; it,s not a must have.

@Character Zero

No wifi issues yet for me.

 

The laptop arrived (kudos to Amazon for the fast delivery). My first impressions are: a) Laptop is lighter than I thought. b) The keyboard is actually really good (note to UK buyers: it only comes with a US layout). c) The screen is better than expected.

An issue I got, which might be resolved in a Windows update, is that the laptop is not charging. It is on 92%, recognised as plugged-in but not charging.

 

Just an update to tell that I fixed my camera issue.
I installed a new firmware, and the camera magically appears in the devices settings.
And it works (and I'm happy now).

 

The laptop will not charge to prolong battery expectancy, but I remember this will happen if the battery level is at between 95~99%.
[ Battery FAQ]

 

This is what I guessed, but in my laptop, the threshold is set to 90% for some reason; I discharge to a bit under 90% and then it started charging again.

The battery has a 3% wear based on HWMonitor, making me think I should really run the included battery calibration tool ASAP for the sake of mind --but on the other hand it might actually damage the battery. Or should I worry and RMA it?

Thank you for the help BTW!

 

You might do the calibration a couple times an year to keep the figures real but doesn't stress the battery too much. I didn't calibrate my GT70 for 2+ years and then the wear figure was corrected from 8% to 21% - it makes about 0.5% corruption a month which is quite expected.

 

But this is a less than a day old laptop. Is the 3% expected out of the box?

 

I think mine out of the box was about the same - they do degrade lying on the warehouse/shop shelf.

 

Did you try to install the last firmware?

It is supposed to :" Prevent battery cell unbalance charging policy update".

 

Good, as I worry that I am responsible. I used the battery calibration tool to decharge it to 89% and check if charging works, but then it took 20 good minutes to charge the last 1% to 100%!

Yes, both BIOS and firmware were updated.

 

Battery warranty is 1-year from your date of purchase so you are covered no matter what happens.
Perhaps MSI wanted to make this 90% instead of 95% to initiate charging process but we don't know for sure and should be directed to their tech support.

 

Yes; unfortunately, in the UK, it is a bit of a hazle with MSI --at least a couple of years ago, their tech support/RMA process was a nightmare.

Also, in case this helps anyone: If you have any sound issues, i.e. voices in-games or notifications sound odd, uninstall Nahimic.

 

I don't know how many of you have seen/used this, but there is apparently a tool from Gigabyte that keeps the NV card in some sort of "more active" state that resolves the stuttering. There seem to be contradictory accounts of what it does to the battery though: from basically no effect to a 1/4-1/3 drop as if you were running on pure NVidia i.e. no Optimus levels. However, there is no harm in trying, you can find it here:

https://forums.geforce.com/default/topic/860554/geforce-mobile-gpus/windows-10-and-optimus/14/

 

Hello, thanks for sharing. Will test it this week and report back!

 

I do not think forcing the GPU on is the key (for this machine). It should help, but the main reason is the Killer card. I had scuttering all day yesterday, while testing the laptop on a series of games. I first switch the GPU to only-dedicated and uninstalled Killer Performance suite and Nahimic. A restart later, it did help but it wasn't there yet. I updated drivers for the GPU (nVidia), RealTek High Audio (via Device Manager), and the Killer WiFi card (via Device Manager, but kept the Performance Suite uninstalled). I still had an odd occurrence now and then, until I started using an external mouse and everything was fine. I switched back to Auto in nVidia Control Panel and played 30+ mins of DOTA2 (various restarts) and run Total War: Warhammer benchmark four times; no issues at all. I also played around a bit in Unity, again without any issues.

 

As far as I know, the microstuttering that's been bothering most people happens on the desktop and with normal use, not when gaming. And there's reasonably good evidence to suggest that it happens when the Intel card hands off to the NVidia card and back, though very little concrete evidence as to why (both why the stutter when it happens, and why the Intel is handing over to the NV while not in games). In your case, it sounds like you had stuttering in games? That's a different animal to be sure, and the fix (well, workaround hack more like) that I posted is definitely not going to do you any good. However, it sounds like you managed to fix your situation regardless

 

Hello!
Many thanks for useful posts. I have read almost all this topic. Concerning microstutters in my MSI GS43VR I ask MSI support and they advice me to disable CPU C States in BIOS. This solution is really helpful for me! But I found one feature that now the notebook is working on dGPU almost all time. It is bad for usage on battery from the point of power saving. Enabling C States result in usual mode with microstutters.
I think for someone this information may be useful.

 

Interesting, I assumed the issue is mostly observed in games by others. Out of the box I had scuttering there and here, only when a Windows notification was popping up. This was quickly fixed by removing Nahimic. I 've downloaded LatencyMon to measure DCP and confirmed that ndis.sys is responsible for the DCP. LatencyMon 1/5 times, still, will not rate my system as capable at handling real-time audio, but at least, this is not as bad as before.

I had another laptop (P304) with a 860M and Optimus, but no issues there. Searching the web shows that this is a frequent -not MSI-only- issue for Killer 1535 owners with Windows 10; however, even the desktop version of 1060 has scuttering, thus, maybe the combination of both is responsible.

It is software fixable, by optimising the drivers and reducing their CPU circles, but I will not count on that coming out any time soon. I will definitely recommend people to go ahead and buy this machine from 3rd-party resellers, who can swap the WiFi card for an Intel one --also, definitely, upgrade the HDD to another model at least, the included one is noisy and slow. Too bad, this was not an option for me here and swapping the WiFi card is a pain in this machine (located right under the heatsinks).

 

thanks for sharing! yet another trick that didn't work for me..

 

Did you try the Gigabyte tool I linked to from the Nvidia forums?

 

How loud does this laptop get under load? And how are the speakers?

vvv Thanks!!!

 

53-60 dB is the loudest if you place your ear right next to the fan area under max load.

 

I just tried but the tool didn't open in my laptop- i double clicked at the file but nothing happened..

 

It runs in the background. The test for optimus iGPU/dGPU switch stutter is to right click the desktop and click Display Settings. This little app that runs in the background (and you can check that in Task Manger) gets rid of the lag/stutter. (only while it is running, because it keeps the GPU up)

 

As Kevin said 53-60 dB. I personally found the hard disk to be the main source of noise. I will swap it with an SSD as soon as I find some time.

Speakers aren't bad. Not the best I had in a laptop, but far from the worst. They are quite loud, if you consider the slim profile of the laptop. I found -at least on mine- the right speaker(s) a bit louder than the other one.

 

I bought this laptop 2 days ago for music production , volume control doesnt work when using with fl studio asio4all due to ess sabre dac im really dissapointed is there any solution for volume control in fl studio asio4all ? Volume is on the max all the time fl studio on headphones jack on speakers volume control works because speakers are not conected on sabre dac . Thanks

 

Did you set fl studio asio4all as your default playback/recording device? Additionally, try disabling the Realtek device.

 

Yes I tried everything different drivers from realtek I cant control volume in fl studio asio4all the only way to control volume in fl studio asio4all is master volume but that way i cant master the track it will sound differently I dont know what to do, thats on headphone jack ,laptop speakers can be controlled because they are not connected to sabre dac, but on laptop speakers there is no way of mastering the song only on headphones.

 

How about disabling Realtek HD audio?

 

To disable in device manager or in asio4all ? Because thats the only sound device in laptop if I enable in asio4all only spdif/headphones and all other disable its the same thing no volume control for headphones volume is on maximum. Is there any way of disabling sabre dac ? I see only Realtek HD Audio in device manager no sabre dac, Sabre dac is built in the laptop
Thanks

 

Sabre dac is built in the laptop cant use FL Studio on this laptop what a waste of money volume control doesnt work on headphones asio4all

 

When you plug in your headphones, you should get a dialog box with the option to pick "HiFi Headphones". That is all you need to do. If you have Nahimic, it will show the "SABRE HiFi" logo on the top volume control. Otherwise, you will be able to control the volume individually from the speakers via Windows.

I just checked that individual control works on mine in games & Windows --don't have FL Studio to check it. I also got an MSI X99A Gaming 7 mobo with a DAC and it works the same way.

I will suggest you to reinstall your Realtek drivers and update them to the latest version. If you want to disable the speakers, just disable the speakers in the Sound menu and see what happens.

 

Yea in FL Studio ASIO4ALL drivers volume is on the max there is no way of controlling the volume on headphone jack I tried different drivers clean drivers from realtek no nahimic same thing cant control volume its on max all the time with ASIO4ALL. Laptop has only one combo headphone/spdif jack and one mic jack.

 

Sorry to hear this. You might get away with a portable external sound card with a hardware control, ala Asus U7, but that is another thing to carry around and worry about.

A quick search online that the issue is that ASIO bypasses Windows default drivers and is common with sound cards with DACs. I.e.: https://www.ableton.com/answers/asio-is-painfully-loud

Sorry, I can't be much more help.

 

Today, the screen got a bright cyan pixel in the middle of it. It is highly visible on dark backgrounds and not at all on white ones, thus, I believe it is a stuck pixel.This and random disconnects due to the Killer WiFi are deal breakers.

I will leave JScreenFix running overnight. Tomorrow, I will see if it is any better. Otherwise, I will return the machine as soon as I return home from this trip. Not sure if I will get a replacement or a refund. If the later, I will go after a GS63VR or a GT62VR as the WiFi card is easy to change. Too bad they both got worse battery than this.

 

You might want to uninstall the Killer software and just go with the latest drivers. The software is indeed a 'killer' and we won't install it, and advise those who ask to either not install it, or uninstall it.