***The Official MSI GT72 Dominator Pro (GTX-980M) Owner?s Lounge***

Thanks. I'll shoot them an email tomorrow.

 

Ooooh... Sorry man. I have gt73, previously a gt72 and I was pretty sure, they were the same concerning the battery.

Apparently, I didn't remember well...

 

For anyone interested, I contacted MSI directly regarding the battery and they said if they have stock in their China factory, they will sell me a battery but it costs 150 euro and it will take about a month to arrive to the UK.

 

Have you tried looking on eBay instead? Would you consider this option if the price is right and quality is fine?

 

I looked on ebay and indeed there are batteries that look the same and are cheaper but I am lacking confidence buying from a no name chinese vendor in ebay. If I knew one of them could be trusted and that the product would hold charge, not arrive with less capacity etc, I would definitely buy from there. 150euro is too much for a battery anyway.

 

Bad news... Apparently they do not have stock of these batteries so they can not sell me one... I am so disappointed with all this. I'm wondering which random chinese vendor I should trust?

 

Check their feedback from their customers to see how the battery is.

 

I haven't used this place myself, but they look good on "paper"...

MSI GT Series GT72 Battery and Laptop Parts
http://www.laptopinventory.com/Laptop_Model.php/MSI/GT Series/GT72/BATT

MSI GT Series GT72 Battery Replacement
http://www.laptopinventory.com/ModelDetail.php/MSI/GT Series/GT72/Battery/33435

"More information on MSI GT Series GT72 Battery

At LaptopInventory.com, we provide replacement Battery to replace your MSI GT Series GT72 Battery. If you are not sure about the part number or want to know more about the MSI GT Series GT72 laptop Battery, then email us at [email protected] with your query/concern.

Our customer service department is prompt in replying to you the same day or the next working day.

Assembling your MSI GT Series GT72 laptop Battery is also simple and straight forward. Follow our step-by-step guide which will help you go through the installation process with ease."

 

Hey my MSI GT72 2QE has a 980M and a 230W power supply

However. Now recently even under light load. It thinks no charger is connected. And then reconnects shortly after. Then does it again.

The adapter was boiling while me and my Gf were just looking through photos on it.

Makes me think that the adapter is bad. However I tried a Dell 330W that I had from my M18x and I don't think it stopped it. The 330W is kinda old. But it always powered my 780Ms fine.

I don't understand why 1 980m would be an issue.

Does anyone know anything about this issue. I thought I could just buy a desktop and retire it. For school use only. But now it cannot even do school without doing the same thing.


If I think of it on a lower level. I think that the ac adapter is tripping and then resetting cause it's hot. I think it auto resets rather then just staying off? Does anyone know how the circuit breaker works in the adapter.


Sent from my ONEPLUS A3000 using Tapatalk

 

It could be caused by a dying AC adapter, or a loose DC jack. You can either contact us directly, or check with MSI directly and inquire them about your unit's serial number to determine its actual warranty status, thank you.

 

I've had exactly that problem before, described in this very thread, a few pages back now.

Unfortunately I believe it is not your adapter. Of course every case is different but there have been several occasions where the fault of the MSI GT72 was in the DC jack itself (on the motherboard side).
I had mine sent in and had the motherboard replaced under warranty. It's been fine ever since. Contact MSI for sure and have a repair booked if you are under warranty.

If you are not under warranty, any skilled person with a soldergun will be able to replace just the jack. You can find the parts on ebay.

I hope this helps and good luck.

 

Hey, what are normal thermals ? my gt72's cpu seems to get up into the high 90s under load... Both fans are spinning like crazy. You think they might be dusty or is something else at play here

Idle is at 58 degrees celcius

 

If that was my issue. I'd try to repaste the cpu. While also cleaning out dust.

Course you'd have to repaste the GPU too cause they share the heatsink (from what I rememeber)

as far as normal thermals let me check

Edit:

I'm getting high 70s once the fans speed up. (at 100% cpu during stress test)

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Hey I've owned my MSI GT72 2QE for about 3 yrs now and very recently I've been having issues with the computer thinking the ac adapter has been disconnected, switching to battery and then back to ac after a couple of seconds, this mostly happens while I'm gaming and very rarely will it happen any other time. When it first happend I just turned on the hybrid power and the issue seemed to clear up, but even that eventually stopped working. Earlier this week I was playing Rising Storm 2 and the laptop switched to battery from AC power without switching back over and my screen flashed and the laptop died, so I unplugged it and reconnected it and thel aptop powered on fine and started charging. Now today while I was gaming it did the exact same thing except now it won't power back on.I've also tried gently wiggling the AC connector to see if the DC jack was loose but I couldn't recreate the issue and I've also checked the DC jack for any signs of obvious damage but I didn't see anything.Any thoughts on what the culprit might be, AC adapter or DC Jack?

 

This is likely to be caused by AC adapter since the DC jack isn't really loose. But the best way to further isolate the root cause is to verify the issue with another AC adapter.
A loose DC jack will allow you to replicate the symptom easily by wriggling it.

 

Another person with the same problem within 2 pages...

Unfortunately it's the solder between the DC jack hole and the motherboard that goes bad on these. You need to either send it in for warranty replacement or solder a new DC input on the motherboard.

 

Hey, I've had my laptop for around 2 years now, and I've been noticing overheating issues on it. It's been reaching 45°c on idle and 86°c on high demand. Since it's my first gaming laptop (always used desktops before) I've never cleaned it, so I'm pretty sure it's being caused by wet dust accumulation, as I don't see any software issues that could be causing overheat and performance loss.

Issue is, I've never cleaned a gaming laptop before. I've been checking some guides but there aren't any videos on cleaning GT72s specifically, and I can't quite figure out if I can remove the fans without having to also remove the heat sink like in other MSI models. I'm not too confident about removing the heat sink and applying thermal paste, so I'd prefer to only remove the fans and clean the dust for now. Are there any comprehensive guides on cleaning this model? Any advice?

 

You will need to repaste. There are MANY repaste guides on these forums and on youtube and other places. And removing the heatsink assembly on MSI laptops is easy. Just requires you knowing where everything is. The hardest thing is not damaging the thermal pads, but thermal pads can be bought on Amazon (You can buy Arctic 1mm and 0.5mm pads, either a large giant square strip you cut yourself and have enough to be used on many systems, or smaller strips that are cheaper), then you should simply clean (with lint free cloth and 92% Alcohol) the CPU and GPU heatsinks and silicon, and repaste with Grizzly Kryonaut or Phobya Nanogrese Extreme, or IC7 diamond. Then give the fans and heatsink a good compressed air cleaning. there are even brushless fan disassembly guides on youtube that can allow people to fix some "broken" fans by letting you clean the spindles.

Don't be scared about repasting. As long as you don't have feet for hands, it's VERY easy. Just be careful with the thermal pads and ALWAYS ALWAYS unplug the AC and battery connector before servicing the laptop.

 

A cleaning and repaste might do good - but those values are totally common with GT70/72 - my GT70 idles (several tabs open on several browsers ) 50°c to 55+°c and gaming at 85+°c. Idle barely makes the fan to run, a silent about 1300 rpm and gaming doesn't put the fans even to max rpm.

 

Don't repaste yet. Those values are totally acceptable for this model. I repasted when i started hitting over 90 degrees during load and 70s while compiling code.

 

Who is the manufacturer of the card? Who is it branded by?
Are they brand new from manufacturing or pulled from existing notebooks?

Thanks.


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@Eurocom Support How does your 1070 compare to the MSI model?
Are the VRM's the same, stronger or weaker?

Because the MSI card can handle the absolute limits of the MXM slot (195W burst), if the mainboard is electrically capable of delivering that power (MS 17-A1 on GT73VR is, recent clevo mainboards are, but no idea about older designs).

 

We developed our GTX 1070 as standard MXM3 82x105mm card so it fits into old laptops. So this is new design not used by any laptop vendor. We already support over 10 of old Clevo laptops some dated to 2012. We offer this card only as upgrade kit. Anyway pls contact our Sales for more details.

 

The battery I ordered from China has arrived. I hope to give it a try to install over the weekend. Hopefully this goes well.

The stock battery must have shat itself completely. I've had an orange blinking light on the laptop for the past 2 weeks.

 

Are there any benchmarks available for GTX 1070 and GTX 1060 running in GT72? Did anybody test 1080 or P5000?

 

Finally, it took a few weeks. So just be cautious while disconnecting/reconnecting the ribbon wires as well as others. Don't over-tighten those screws.

 

My S, W, and N keys have stopped working. I have to utilize the on screen keyboard. Do I order a replacement keyboard or just replace those chicklets?

 

You will have to contact MSI to get a RMA# to send the system back for warranty service.

 

Just managed to find some time to install it! Unclipping the frame was kinda tricky but getting the old battery unstuck was a b*tch. It seemed like it was stuck down with cement!!!

Anyway, I believe I managed to put everything back together as it should be. It's now charging. The battery condition is reported as 99.1% in BatteryInfoView compared to 33% of the old battery. The orange light is not blinking anymore.

We'll see how this goes. If this gets another 3 years out of this laptop I'll be extremely happy.

Here's to hoping for no more random shutdowns on battery! Fingers crossed.

 

Well done, it wasn't easy but you pulled through. Now you can enjoy the system again.

 

hello everyone, recently i had some issues. i never overclocked my gt72 2qe processor 4720hq. so i looked how to do it and discovered the XTU (intel extreme tuning utility). i downloaded the last version a few days ago and tried to do some changes and tests for VR with Steam VR performance test. I didn´t know nothing about the Shift Mode in Dragon Center and with that tool i discovered that my cpu was working at 3.5 ghz in that mode. i belived that is was allways 2.6 ghz. so i tried to see what i could do Then it happed XTU changed my bios options setup and i did´t noticed it rised the TURBO BOOST POWER MAX and POWER SHORT to 200W. it sets it as defaulf profile so i didn´t know that neither. when i tried the test my CPU throttled and droped to 800 mhz. and my power consumption, as i saw in the dragon center rised really high and get to 0 inmediatly disconnecting the AC power. changing to battery and getting back. first i thought that the issue was my power adapter but no. the overall problem was the setting that the XTU made on my sistem. Can someone tell me the stock config of those settings please. i set them like the old version of XTU that come with the last Dragon Center app

 

another thing, it is possible to put an external gpu in the gt72? and how to do it.

 

In XTU profiles select default/load/apply. Or similar.


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When i do it it ask me to make those changes. I tried to do the Steam Vr test and again my power consumption rised and put me on battery and get back again to AC
https://imgur.com/n1aZ9cJ

 

Close ThrottleStop. In XTU select the default profile and then select "show values" then click apply. Reboot. Attempt VR test again.

Using 2 separate overclocking tools may cause conflict.


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These are the settings that im using now https://imgur.com/FSgPDat as it says it is equal as default.
but when i do as you say it show me these values to apply that are shown in yellow https://imgur.com/oV167iy
even with those default settings it makes that thing of going back to baterry and ac when power consumption rises high

i restarted the bios to optimal config and it put me again in those 200W for turbo mode. are those the original config? can someone tell me please? i installed an older XTU version wich comes with the last version of Dragon center and it tell me it is 54w and 47w. but if i reset to default in bios it get me to that one. like in the last version of XTU. should i insttall the last version of bios?

 

You can't get external GPU to work on it, but you can get extra display output via USB connectivity.

 

Hi all @Eurocom Support as request from the e-mail i sent,

I have a GT72-6QD as many will know i upgraded it to Nvidia GTX 1060 MXM GPU from the Nvidia GTX 970m, due to that upgrade i lost G-Sync and the 75hz refresh (Using a EDID modded .inf i got the refresh back). So i have been sitting down thinking i wouldn't mind replacing my LG Philips LP173WF4-SPF1 30 pin EDP screen to a 120hz 5ms EDP screen however i have looked on the internet and none of them even state if they are 30 pin or 40 pin. Been looking for one of either the GT72VR or the GT73VR, using good with any of them doesn't produce results which can be researched into any further.

 

Please keep in touch and follow up with our Support Team.

 

Hello everyone. Since a coupled of Days ago my laptop has started to do hard shutdowns when I'm playing games. Yesterday I could play maybe 1 minute and then a hard shutdown. One day I could play 2 hours before a hard shutdown.

There seems to be no problem with other usage such as Youtube, Netflix or movies.

Model: MSI GT72 2QE(Dominator Pro)
OS: W10 Home
Ext soundboard: Asus Xonar U7

Through NZXT CAM my average temperature when playing Dark Souls 3 is:

Cpu:45c
Gpu: 59c

When I play Overwatch my average temperatures where about:
Gpu: 63-68c
Cpu: 50-55c

The PC is +2 years old and basically used daily since then. No warranty I think.

Applied new thermal paste(Cpu+Gpu, botch jobs), cleaned the interior of dust and reinstalled Windows. Did W10 & Nvidia update.

Event Viewer gives error 41, Source: Kernel-power.
What more can I do to save my pc? Temperature/load seems fine on gpu/gpu. Not to tech-savy btw.

No bios fiddling or such, no dualbooting linux.

 

Repad the CPU and GPU VRMs (Mosfets and chokes) and remove the old thermal pads and replace with Arctic 1mm pads like these:

https://www.amazon.com/gp/product/B00UYTTXSM/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1

Can you describe this hard shutdown?
Does the system just turn off and NOT reboot by itself? And remain off?
Does it shut off (like a power outage) then just turn itself on again about 1-2 seconds later, automatically?

 

Thermal pads looked ok when I checked 2 days ago, but I don't know how bad ones look tho, so guess I'll buy some!

It's a hard shut down, from game to a sudden black screen in the blink of an eye,no reboot or so, everything just shuts off and stays just so until I start it up again. Like pulling the cable on a tv or desktop.

Update:

Just did a run on Uningine Heaven:
First a basic benchmark where nothing really happend.
170 fps, 65-69c, went on for 300 seconds i think, Graph 1126 mhz, Memory 2505 mhz stable.

Afterwards I did another test at the presets "extreme" where at about 30-40 seconds in my memory mhz went from the normal 2505 mhz to 1600 mhz for a second and thats when my pc died! NZXT Cam says my default frequency is 1596.28 mhz.

Standard specs and such.
https://imgur.com/a/VZOh8

I don't understand what this means tho... Is it normal? Is the ram the problem? Memtest86+ next?

Update: Left it at a pcstore for diagnostics, will update.

 

I have the GT72s dominator pro 980m 6QE. Just yesterday it stopped charging while gaming but a reboot fixed it. Now even while plugged it, it won't charge and keeps dropping past 90% and is now 20%. I've tried multiple outlets and unplugging the power cable, no luck. Is it the battery or the charger as that I'm not sure on. I purchased it from Ibuypower in summer of 2016.

 

Check AC adapter to verify if there's power output from it or not. You can use a volt meter to verify.

 

AC adapter lights up, but laptops not getting anything from it.

 

This might be a defective DC jack, please reach out to MSI support for RMA request.

 

aight, any idea how much an out of warranty repair would cost me in USD?

 

Starting at $140 but if it's a more severe issue such as a replacement motherboard then it can be above $200.

 

I removed the battery of my GT72 2QE.

A friend of a friend who builds computers for a living gave me this tip(+15 years of experience but mainly stationary). Will I run into any problems because I removed the battery or is it just to go ahead?

Reason for removing the battery is that my GT72 keeps on dying when playing games and this was his idea of troubleshooting the battery since he thought it might be a faulty battery cell, if it keeps dying it might be the power adaper according to him.

Any thoughts? Was this a really really really bad idea or will time tell? ? I can live with having no battery personally.

 

If this laptop has NOS (Battery boost ™ @Papusan ), then you need to trick the EC into thinking the battery is connected, or maximum power will be cut by 40% or system will throttle. Can you post your EC RAM dump with RWEverything, please?