[Official] Questions for the MSI Rep!

Which bios update does adress this ? With the GTX980M beeing more power efficient I wondered why I can only get about 60 minutes of play time out of it... If a bios update could give me another 20 Minutes that would be great...

 

Regarding the hybrid mode, it is using the same technique as previous GT60/70 model that draws the same amount of power from the AC adapter regardless the amount of power capacity used. Thus, the use of a more powerful AC adapter cannot override this design as this is a hardware-level limitation (power board spec) enforced via EC firmware.

 

Yeah... I'm "fine" with that as I didn't really expect it to detect it (also as I said - it IS doable as Dell shows us).
But what is the point in providing a more powerful AC adapter (some reviews even congratualte MSI on that decision) when it doesn't matter at all. I'm still not 100% convinced that they didn't just forget to increase the EC firmware limit when they upgraded the AC adapter !

So I repeat:
I'd really like to see an official statement on where that EC limit is and why it is THAT low when the GT72 is delivered with an 230Watts (out not in) AC.

And I'd like to know about the official stance of MSI on NVIDIA locking the OC for the 900er mobile series INTENTIONALLY ! And don't try to sell us the "bug" story. A bug beeing undetected for 5 years ? With notebook sellers actually adverting "exploiting" it ? And now the fix is just affecting GTX900M and 800M but not kepler and older ? NO WAY ! This is really ASKING for legal actions now...

 

We decided to remove the haptic feedback module after researching the subject. From our findings from end user feedback, we found out most people they did not like the haptic feedback during key presses.

About the EC limit, i will have to check on this.

About the OC'ing, like -=$tR|k3r=- said, this is Nvidias decision. We cannot over ride this from our side, as the drivers are through Nvidia. However, a good point to note that the "Shift" function (Sport mode) on our notebooks allow the GPU to reach its maximum capability/performance without overclocking.

 

Oh there is reason to worry. nvidia added a signature to teir vbios. Modded vBios can only be flashed using a modded version of nvflash AND are detectable by the driver now (nvidinspector displays a MOD) behind the vBios version. The next step for nvidia will be to block modded vbios in the driver.

Thank you very much for your reply and checking the ec limit. Actually there seem to be two of them I'm interested in:The first one is the limit for switching to hybrid mode. However I recently found out that there might be a second one that makes the whole machine throttle down... If you could ask about both please? The hybrid/ac adapter limit is more intersting however...

In respect of the oc lock:
I'm not blaming MSI for that move as it was NVIDIAs decision. I just asked for an official statement from MSI. I would/will "blame" MSI if they don't speak up for their customers and try to make NVIDIA to reconsider this... OC is part of the fun of having a high end gaming notebook... nvidia just remove a part of the high end from "your" machines...

 

Sorry, but I stand by my post that you quoted, and I think it would be ridiculous to lay any blame to MSI, for NVidia's expectation of product usage within designed intent. NVidia's decision will affect ALL of their manufacturing partners..... not just MSI. OC'ing may be part of the fun, but it is not without risk, and is something only the knowledgeable should delve in. NVidia removed NOTHING, but rather took measures to insure their product is used within design limits. Perhaps you re-read NVidia's stand on this issue:

To me, your take on this is reminiscent of the folks blaming MSI, for Intel's decision to move to embedded mobile processors.

Personally, I don't see this as that big of a deal, but if you feel disgruntled, you can always sign the petition and participate in the discussions, HERE and HERE.

 

Hey guys, for all you wondering about the NVIDIA overclocking issue, seems like they issued a statement saying that they would be re-enabling it in the next driver!



YAY!

 

HALLELUJAH! nvidia listened! Its still troll that they even blocked it in the first place, but yay they are going to re-enable it. Guess amd cant milk this situation as much anymore.

 

This is awesome!!

 

WEeeeeeeeeeeeeeeee!

 

Sheep...

 

Still can't install that update - any ideas?

 

Ok... I'm not goint to explain in detail why I think you are just so wrong believeing the explanation you quoted that allowing OC on mobiles was not intentionally but a bug. It's the wrong thread for this so I'll just say "A bug undetected for more than 5 years with multiple laptop manufacturers advertising OC features that exploited it ? And now the fix only affects 800 and 900 series but not 700 and lower ? Yeah... Right...".

I'm not a native speaker so "blame" might be the wrong word. What I wanted to say is: I EXPECT(ed) MSI to speak up on behalf of their customers as their word should have more impact than ours. And I would be dissapointed if they don't (didn't)... That's all..

And now back to topic (at least from my side).

 

Geez..... Why are you still ranting about this? Please read the following from Peter S. at Nvidia:

 

I have seen some other members actually be quite critical of this post. I believe this is the same person who commented that the gtx 970's vram issue could be fixed by a driver, which it could not be at the end of the day. This may or may not be an iffy sign of things to come.

 

The whole debacle about overclocking was entirely on nvidia's court. MSI has no reason to offer any "official" statement or stance regarding a feature that is not even supported by warranty outside the scope of each manufacturer.

Your personal expectation of what any particular company should do is not representative of the company or other people. As others mentioned, and as posted by Geno, the overclocking capability will be enabled again, because people joined and took the issue to the source, not to the first person they met. We know MSI hears the feedback of their users and then take action. You can see it with their products over the years.

As for previous posts... Hopefully, MSI can give you a positive answer on whether they will remove the power limit to use a higher power PSU. What other manufacturers do or do not on select models, is not representative of the subject at hand.

As for the battery %, I am afraid I do not know but a quick jump to the GT72 support page should help you find the latest updates. I also think you are confused at what being more power efficient is. Both current models and previous high end models run at the exact same TDP. You simply get more performance at the same cost. This does not necessarily mean more battery life when playing over battery.

 

ryzeki, you are absolutely correct about the way drivers are handled by both Nvidia and MSI.
Any manufacturer's official stance is that there's no support for any driver other than their own drivers posted on their website as official drivers.
This is a common practice by several manufacturers including ASUS, MSI, HP, DELL, Sony, etc.
If we call them for support on issues with "non-official" driver basically their support agents will instruct us to use their official driver instead.

 

MSI CX CX61-2PC MSI Australia RMA - Terrible Service - Need MSI Help!


Does anyone know a MSI rep on this board?

Or does any one know the local MSI RMA team/repair guys?

I bought a MSI CX CX61-2PC for $1100 brand new @ PCCG 3 months ago.

I updated dated the MSI BIOS from the official site and the laptop died/bricked itself & wouldn't boot.

No fault of my own. It was just a very bad MSI BIOS update that bricked my laptop.

So I sent it in to PCCG to get a RMA or get fixed. They sent it off to MSI Australia or who ever repair MSI in Australia.

2 weeks later I find out MSI won't honor the 2 year world wide warranty.

They are claiming water damage on the bricked the laptop's motherboard. But that is stupid. Water damage had nothing to do with it.

They are are now asking $385 to fix the laptop. They refuse to fix it for free or RMA the laptop. Won't even negotiate on the price to fix it.

They won't even honor the 2 year global warranty on the laptop I got when I first purchased it. I'm really shocked at their behavior!

The only thing that bricked the laptop was the ultra crappy MSI BIOS update. Water damage had nothing to do with it.

I am so angry with MSI right now to pull this kind of crap with me. I'm out of pocket $1100. $385 is a huge amount of money for me.

So if any one knows a local MSI rep can you please PM to sort this issue out. I really need to get in touch with a MSI rep.

I can't afford to pay $385 in repairs. I'm dead broke as a university student. I have $50 to my name right now in my bank account.

So if anyone can help me please shoot me a PM or get in touch somehow with a MSI rep please send them my way.

Thanks for reading this huge rant

 

MSI USA's rep Geno is onboard, and there's no Australian rep here, however you can check with Geno directly and see if he can find someone to assist you.

 

Thanks for your help. I do appreciate it.

I'm just hoping someone can help me with my MSI rma problems.

Can the MSI rep Geno reply to my message in this thread or PM me. Maybe he can solve my problem.

I really need some help with this issue. Any help would be great!

 

Hmmm, several things come to mind here....... and somehow, I think there is more to the story. It seems you are pleading a case, without providing anything to substantiate your claims.

1.) You just became an NBR member, have all of three post, all of which are in regard your bricked notebook, and you gave yourself the user name, " unhappy_camper". This would imply you have come here, solely for the purposes of your rant.
2.) Not everyone should update their bios, and as a general rule, 'if it isn't broke, don't fix it' applies. MSI (and most manufacturers) gives clear warnings to users, regarding flashing the of bios or firmware..... such as; " MSI takes no responsibility for any damage caused by improper use or lack of technical expertise". You say it was a 'bad bios', but this is yet to be seen or proved, and in most cases notebooks are bricked in the flashing process, by user error. If the bios were proven bad, I am sure MSI would immediately remove this from download, and they would have no problem assisting you with this problem.
3.) You say MSI reports water damage to the MB. Now why would they claim such, if there were not evidence of such? When did your notebook get wet? MSI would not make such a claim if they did not see the evidence..... or is it that you would have us believe, that it's a conspiracy, that MSI would rather risk credibility and reputation over a $1000 notebook?
4.) I am not sure posting threads in public forums, like; " MSI CX61-2PC Laptop Died/Bricked & MSI Australia RMA - Terrible Service - Need MSI Help!", or making statements, like; " MSI CX CX61-2PC MSI Australia RMA - Terrible Service - Need MSI Help!" is a good approach when you are trying to seek assistance from MSI. This would have me wonder..... are you trying to get MSI to right their wrong..... or are you trying to them to repair a notebook you damaged? Just say'in, because your approach is to publicly discredit the manufacturer...... apparently hoping that 'the-squeaky-wheel-gets-all-the-grease'. Truth is, none of the readers here can know the evidence..... if the bios was indeed bad, if you flashed the notebook correctly, if water damage exist to your MB, or even if your motives are pure here.
5.) Geno is a US MSI Rep, so I am not sure what help he can give you here, other than following-up with the service center that evaluated your notebook. No doubt, Geno will try to help (he is very good that way), but suppose he is told there is evidence of user damage...... what then? Will your rant then continue here?

Anyhow, good luck!

(My rant for the day..... )

 

The situation with unhappy_camper is being addressed already by geno, let's leave that subject to them to find out. Further complaints or rants on the current issue are unnecessary and serve no purpose.

If anyone has any relevant information to him, you can post it or send it directly to him, no need to fill this thread with constant posts about it.

Striker's post is not an attack, and merely reflect the current situation on how things look from another perspective.

 

Please re-read my post. I am not attacking you, but rather raising questions, that I am sure many other readers would have also. I raise these questions because of the manner you are handling this situation, and again, no one here really knows if you are being truthful, if the bios was indeed bad, if you flashed the notebook correctly, or if water damage exist to your MB. What I do know however, is if the bios file posted on MSI's website is valid, and the MB shows evidence of water damage, MSI will refuse the RMA warranty repair.... and they will expect you to cover the cost of repair. This would be true of any manufacturer.
Again, I raise these questions due to your approach here. You are pleading your case here, without providing substantiation, and expecting all of the readers to take your story at face value. We cannot repair your notebook, and I do not believe your rant here aides in your cause.... nor is attacking the manufacturer in public forum. Ultimately, this is between you and MSI.

Good Luck!

 

I found this forum through google, not sure if this is the right place to ask. I recently had my laptop RMA'd and it was WIP for a few days and then finally Repair-OK and is on it's way as we speak. I was wondering if they send information about which parts failed and needed repair? My laptop just died and couldn't turn back on regardless of power source, couldn't even reach BIOS, so I know it has to be a motherboard/CPU/Ram issue.

If they do not send this information, is there somewhere that I can reach out to identify the problem part? I'm not expecting any future issues as I rarely use the laptop for anything other than netflix and some transportable gaming once in a blue moon, but I want to be prepared if an issue arises again.

Many thanks for the help!

 

You can call MSI tech support and provide the RMA# so they can provide repair details to you.

 

I sent my laptop in for repair and they had exactly what they fixed and repaired on the packing slip on the outside of the box. Very detailed and easy to find.

 

Unhappy_Camper,

Like -=$tR|k3r=- said, i am part of the US team, so i wont be sure about how much help i can be, but if the RMA team in Australia said that there was water damage, they would tell me the exact same thing. Im not here to point fingers and the customer is always going to be first priority. MSI has no reason to lie to you about the issue. You state that water damage had nothing to do with it, but you never said if the laptop actually had an incident with water. Was there an incident that you had that would have caused water damage.

 

Hey MSIGeno I have a question about nVidia starting to ship 9xxM GPU's that are locked with VBIOS so you can't over clock.
Are MSI laptops going to be affected ? Specifically the GT72.
Now I'm not much of a over clocker but I'd like to have the option if needed.
I'm looking to buy a new GT72 and if they take away the option to OC I might just look elsewhere.
So far some CLEVO and AW have shipped with GPU's that are locked down in the BIOS and I'm hoping MSI does not follow.
Thanks.

 

Deleted

 

The VBIOS hasn't been updated at all, the lock was caused by the driver itself which can override any unlocking part of the BIOS.

 

Hello Geno,

I may be asking the same question again and I apologize if I do. So I was looking to buy an Alienware computer and had almost clicked the buy button when I came across the GT72 980m upgrade video. I was torn between purchasing a GT72 Dominator Pro and an Alienware 17 880m. I went ahead and purchased the GT72 because of its upgradability, or however your supposed to say that. I then came across some extra cash flow and I went to buy an upgrade kit when I found out ... There aren't any available. I contacted a few resellers and they stated that they have been waiting since November/December of 2014 and haven't heard anything from MSI. Why would MSI advertise such an awesome product, if they aren't available or won't be available in the foreseeable future? I understand that there are some things you can't comment on, but this is a pressing issue to me at the moment. Basically what I need to know is ... are the upgrade kits available or are they going to be available in the near future and by that I mean, this month or next month. Is it going to be a longer wait than that? The last word I heard was from you saying they would be available in December. At this point, if it is going to be another six month wait, I am looking at taking my chances with a Clevo card, which from what I understand, some have had success with. However, I would prefer to install an MSI approved part rather than dealing with modded inf's/vbios flashing and all those headaches that come with it. Can you please do some research and find out what the delay is all about? There is one reseller who is claiming to have the part on hand, but I am weary of that because I have contacted other companies who stock MSI and say that it hasn't been released yet. So any clarification on this subject would be greatly appreciated. If they are available can I buy one directly from MSI since they are almost impossible to find? Also if there are any resellers on who are reading this and have them in stock could you please respond as well?

On a side note, it is really nice to see companies show a genuine interest in their customers. Hats off to MSI for providing a representative to engage their customers in these forums!!!

Thank You!
Floyd

 

Hi guys,

Please can you help?

I've just got a MSI GE60 off eBay I want to set it back to factory but when I press F3 when booting it just starts as normal.

I also when in via another route (Update and Recovery then Recovery) When I try the option "Remove everything and reinstall windows" I get this message

Insert Media
Some files are missing. Your windows installation or recovery media will provide these files.

If I put the MSI User Manual, Utilities, Drivers disc in I then get a message saying

The Media Inserted Is Not Valid
Make sure to insert your Windows installation or recovery media.

Please can anyone help.

 

Hey, my question is this. This is the model that I have - http://www.msi.com/product/nb/GX60-3CC-Destroyer.html

I am literally struggling to reach 30FPS on Lowest settings, after following so many tutorials on how to increase FPS On Battlefield 4, I would be lucky to get 30FPS on low settings. Other games I get 100FPS on high, and 60FPS on H1Z1. but BF4 i can barely reach 30on low, is this a cpu related issue if so how can i fix this

 

Hello all
I have recently purchased an MSi GT70 2QD 2449UK, now on my main computer i use i1 Display Pro to make sure it is colour calibrated. The i1 Display Pro programme doesn't seem to recognize the display on the MSi, it just want's me to select from the list. The list is "Generic, CCFL, Wide Gamut CCFL, White LED, RGB LED, OLED, Plasma, RG Phosphor". What i would like to know is which one of these is best to use?
Thanks for the help

 

Contact MSI to obtain recovery discs since internal recovery no longer works properly.

Did you update VGA driver to the latest version? Are you playing the game on AC adapter?

The screen is RGB LED.

 

Check if your FPS remain the same even if you put higher settings. If you still display the same fps, then it means the CPU is the issue holding you back. AMD CPUs like that are not made for gaming, and they are basically old Core i3 on stock. You need to get unlocked ES CPUs that can be tweaked for more than 3+Ghz all cores to get better framerates, or check in the case of BF4 if it supports Mantle and see if it helps you raise performance.

 

I had the same kind of thing happen with my gt72. After turning on windows there was no second hard drive and after going into device manager it asked me to initialize the drive and the other ssd drive that should have been part of the raid configuration. I called msi and they told me to hit f3 when booting, but like you, nothing happened. Turns out the laptop was a store return and someone tried to mess with the raid config, messed it up, installed windows on only one ssd then returned it. Msi was more than willing to RMA it for me. I would call them with your issue but make sure you register it BEFORE you call them. As long as it is under warranty they should help you out!

 

If this was a brand new purchase then a recovery DVD set must be created before any kind of experiment or reinstall attempt to avoid any unforeseen issues.
Some users don't know about this and they end up having to return the system.

 

I am of the opinion that you should back up your computer/save settings/take pictures of your bios screen or whatever you can before your start playing mad scientist with your computer... But by all means play mad scientist, it's fun! Which has led me to choose an avatar. And Geno's campin, waiting for the mob to get bigger, then he'll jump in and shoot hopes n dreams, "That's a great question! nda..." Naw he actually really seems to help people out, but I would like him to answer my question... I don't think I'm the only one with the upgrade bug...

 

Exactly, no regret when fail happens.

 

Hi,

may I kindly as if there are any news on this ?

Best regards
BigKid1973

 

Yes indeed, and it is also a good idea to check-mark to 'Verify' disc writes when creating the recovery disc. Though more time consuming, all it takes is a single write-error, to render entire disc recovery set useless.

 

Was looking to buy a MSI GT Series GT72 Dominator Pro-211 off of Newegg but I wanted to ask a question first, I was looking around the Web and found Notebook Fourm's and i was reading about the MSI GT72-211 and some people are reporting they got a 4720HQ instead of a 4710HQ and instead of a TN panel their getting and LG ISP panel.

Are the specs on Newegg correct or are the Laptops updated and Newegg hasn't updated the specs yet?

If its true that the New Laptops have an ISP and a new cpu, I will buy one today!! =)

Thanks!

 

Hey Floyd, sorry for the late response, ive been away for a couple of weeks traveling. The MXM upgrades should already currently be available. Note that they are only available from select resellers listed here: http://event.msicomputer.com/GT72MXMupgrade/

Im unable to comment on this, as i am unsure if certain stock has what specific components. Let me talk to our notebook guy and see why this is happening and ill try to get back to you asap

 

"Im unable to comment on this, as i am unsure if certain stock has what specific components. Let me talk to our notebook guy and see why this is happening and ill try to get back to you asap"

Thank you so much! I really really really lol want to buy this Laptop if it has an IPS and a 4720k, its killing me....the waiting is the hardest part.

I've seen all the reviews and been researching a ton of laptops, customer service is good, components are good, laptops are solid and noise and heat are among the best as far as gaming.

Never bought anything MSI before but I really want to change that! =)

 

Hi, Geno, I have a couple of question:
1. Do the GS70 use the ips screen?
2. Which kind of SSD is using on the GS70 ? mSATA or M2?
3. About the GT72, is only the two models equipped with i7-4980HQ get to have IPS screen or all model with 980M are equipped with IPS screen?

 

Geno,

I appreciate this, however the cards are nowhere to be found on these sites except for HID evolution. It is great that they have the card, but they seem to have a monopoly on the market. There are other resellers that I have been doing business with on the list of distributors for many years and I would prefer to work with them, however they do not have the cards and have been waiting patiently for them. For instance, I emailed powernotebooks and spoke with them on the phone and this is the email reply I received, "Hello Floyd, We will have them as soon as they become available, but at this point MSI has not released them. Please let me know how I can be of further assistance." This was on March 7th. Power notebooks is on the list of resellers provided, but alas, they don't have the upgrades and have received no information on them. So basically what I am saying is that MSI has provided a list of resellers, but no one seems to have them or at least they are not advertised on their sites. So would you please, again, look into this situation for me? I would like to purchase the upgrade, but I also like to do price comparisons and do business with companies that I am familiar with. No offense to HID evolution, I just don't know much about them. Your assistance is greatly appreciated Geno!

Gentech PC,
You are listed on the site Geno gave me. Do you guys have it? I can't find it on your website.

 

Yes we do provide the GTX980M upgrade kit, you can send me email or PM for more details.

 

GenTech,
Thank you and I appreciate that! I received an email from your support team, however they stated that the laptop would have to be sent in for the installation. The cost of labor and shipping was reasonable. The problem is that I am perfectly capable of installing the card myself as are many other people and MSI made it seem like this upgrade program was designed so that the user could easily upgrade their laptop like a desktop computer. They even provided an instructional video and an instruction manual on their website. Also, other countries have the upgrade readily available for consumer purchase, why not the U.S.?

I have also received responses from the vendors listed on the MSI GT72 upgrade website and I will post them below. So just in case there is anyone else who is considering the upgrade, they can find the details here.

HIDevolution.com

Card is for sale outright on their website under Parts/Laptop Video Cards. Here is the link... http://www.hidevolution.com/nvidia-gtx-980m-8gb-upgrade-kit-for-msi-gt72.html

They also offer a service to install it on your laptop for you.

Gentechpc.com

Hi,

Yes we do have the GPU for GT72 980M the price will be (contact the company because prices flucuate) labor (ask them) ground shipping to domestic US (ask them)

Ibuypower.com

Hi,

Thank you for taking the time to contact us in regards to the GPU.
We currently do not offer any single hardware sales. The only way you would be able to receive the mobile version of the GPU would be to select one of our laptops with the hardware preinstalled. As far as the mobile card being available at a retailer, I do not know if this is true (as far as I know they do not sell the mobile versions).

Xoticpc.com

Hello,

We are not able to sell that part individually and MSI has requested to be contacted directly for the availability of purchasing that.

Powernotebooks.com (3 weeks ago they said they do not stock the card, after writing back and insisting that MSI said they do I received this reply).

Hello,

The upgrade kits are available, but unlike (another website) we will not sell the kit itself. We will sell it only including installation.
The following MSI policy is why:
·We are not selling these kits channel wide or direct to end users.
·We recommend you handle all of the labor to avoid any damages.
·If a unit is damaged during installation, MSI will NOT be covering it under warranty. Please let end users know they are upgrading at their own risk if you decide to sell the kit by itself.
·We will not be taking back the old GPUs for any type of credit.
·This is for the GT72 ONLY

So in a nutshell, the upgrade is available if you do a little digging, however most of the resellers will require you to send the laptop to them to have them install it. The labor/shipping costs seem to be quite reasonable, however if you are DIY type of person the only option available to you is to purchase it by itself is from hidevolution.com. This apparently stems from the MSI policy that was provided to the resellers concerning the upgrade. Unfortunately, I feel this is a fail on MSI's part. Why make a big announcement about how easy it is to upgrade the graphics in the GT72, provide an instruction video on how to do it yourself and provide an instruction manual on the upgrade website, only to not make it available to end users? Also, of the list of 5 resellers, 2 don't have the part or won't sell the part and 4 out of 5 will not sell the product outright. All in all, this has been pretty frustrating and disappointing.

If anything I hope this helps someone else who is interested in upgrading and provides them direction on how to do it. I also recommend that people interested in upgrading call or email the resellers as it will not be listed on their site unless you go through hidevolution.com

Geno,
It appears my question has been solved, although I am not happy with the outcome, it is what it is. My only suggestion would be to amend the website with the information I have dug up on this whole "easy upgrade" campaign to better reflect to customers how to actually go about participating in this program.

-Floyd

 

Floyd, you are right, MSI's website did made it look like that any user can perform the upgrade on their own.
Geno, please let marketing know that they should revise "Download Upgrade Manual" if this is not intended for the end-user to perform but resellers, more details should be provided to explain how the program works, and what procedures customers should follow, thank you.