[Official] Questions for the MSI Rep!

Gsynch works also with 60hz monitor


Inviato dal mio ALE-L21 utilizzando Tapatalk

 

GT62VR was in the dGPU only camp.

http://www.notebookcheck.net/MSI-GT62VR-6RE-Dominator-Pro-Notebook-Review.171215.0.html

 

Nice

"Intel equips the Core i7-6700HQ with 6 MB L3-cache and a graphics unit called HD Graphics 530, but it is deactivated in case of the GT62VR (no graphics switching via Optimus)."

What about the other new Pascal Models?

 

One thing I'd like to know is if it's able to be activated as a backup in BIOS in the case of a video card failure.

It also appears to be gone in the GT72VR as the former GPU switch was replaced with a display on/off switch:

http://www.notebookcheck.net/MSI-GT72VR-6RE-015US-Notebook-Review.171103.0.html

 

If it's dGPU without MUX then the system isn't going to have any display when GPU fails.
And just like you said, the mux button is gone and no longer shown in the user's manual.

 

Can we get a confirmation that this promised upgrade is still going to happen?

 

So again I ask. How can I know if my GT72VR has 120hz display and /or GSYNC?
Thank you very much.

 

All GT72VR currently being sold have a 1080p/60Hz display, with G-Sync.

Only the GS73 and GT73 have the new 120Hz screens.

You can confirm this in the Nvidia Control Panel -> Change Resolution tab.

I haven't seen a single GT72 advertised as having 120Hz.

 

Then why G-Sync option does not appear? Something weird is going on.

 

What does it say on the screen I directed you to, exactly? Can you take a screenshot?

 

So the GT72VR reviewed here in Notebookreview is wrong where they state that the screen is the 120hz? Or the got a special sample?

 

Hi my question is for Geno,

With the release of the GeForce GTX1060,1070 and 1080 graphics cards does MSI have any plans to make available any upgrade kits for my Titan GT80s SLI-012 so that I can upgrade to this faster chip and address the EC and PA issues that the upgrade may effect? there is a heated discussion on the GT80S Titan (w/desktop 980 GPU's) Owners Lounge that I have been a part of and was asked to come here to maybe get some answers. (you may want to take a look)

 

Please read HERE..... the 'current' answer I have from MSI is No..... "a direct upgrade to the next generation (N17) graphics is NOT recommended, and would require a different motherboard design/power/thermal configurations to support."

 

I think it's important for *everyone* that expects to upgrade their GT72 / GT80* to speak to MSI directly, file a ticket requesting the MXM GPU upgrade to Pascal, and point to these Official MSI GT80/GT80S video's promising MXM GPU Upgrades.

Spoiler: MSI Videos with timecode references where MXM GPU Upgrades stated

MSI GT80 Titan SLI is the world’s 1st Gaming Laptop with Mechanical Keyboard.

MSI Gaming <== Youtube Channel with these videos

Published on Feb 26, 2015
The MSI GT80 Titan SLI and its accessories get unboxed in this video.
SLI technology . It is the world’s first gaming laptop mechanical keyboard equipped with Cherry MX switches. Joint engineering and software development between MSI and SteelSeries promise ultimate comfort for long gaming sessions, and switches from mechanical switch specialist Cherry guarantees long-time reliability.

Upgrade GT80 MXM just the same as GT72 - at 10:00


A 2nd Official MSI GT80 release Video, at 1:05 Upgradeable Dual MXM SLI



A 3rd Official MSI Video release Video, at 00:54 Upgradeable Dual MXM SLI
MSI Skylake Gaming Notebooks: Full Product Range Ready Be the World’s 1st, for THE SKY’S THE LIMIT

I have saved an offline copy of these videos if anyone needs them

 

Just an answer of NO is grossly insufficient.

MSI used the promise of upgradeability as a sales tool. They sold many of us on this prospect and we sold our friends on it. Now, when it's time to deliver, we get nothing?

Not good enough.

 

Proof MSI advertised upgrades for the GT80S series:
http://imgur.com/a/OiHau

Screenshot 1: "MSI is the first and the only one in the market to offer MXM Graphics Card Upgrade Kit" etc etc.
Screenshot 2: Shows date this copy was cached. 2 days ago. MSI knows exactly what they're doing.
Screenshot 3: Current page. All references to upgrade kits removed.

 

MSI Guys, please tell your bosses that slipping away into the darkness without following through on the promised GT72 / GT80 / GT80S GPU upgrades is going to loose MSI a lot of business.

At least come clean why you can't/won't do it. Be truthful, we're not idiots - at least not yet - as long as you follow through with the promised GT80/GT80S GPU upgrades

Provide the promised upgrades - and keep your happy customers loyal.

Acceptable Upgrades include GPU swaps, GPU+component swaps, trade-in's of whole laptop.

Acceptable MXM Upgrades:
980 => 1080
980 SLI => 1080 SLI
980m => 1070
980m SLI => 1070 SLI
970m => 1070
970m SLI => 1070 SLI
965 SLI => 1070 SLI

@MSIGeno @MSI Myco @msi

 

I WANT MSI TO GIVE ME A NEW TITAN GT83VR COMPERABLE TO WHAT I HAVE NOW

 

Well they don't owe you one. What they do owe you is fixed firmware and the opportunity to upgrade your GPU. Now if you want to upgrade and they claim the GT80S is incapable, then you can argue that they should let you trade in your GT80S for free with purchase of an upgrade. If they refuse to address the power issue too, that's also an argument in favor of that. But asking for a free upgrade with no justification only hurts your case and makes you sound entitled.

 

Yea of corse I will send back the old one. But I'm going to give them a chance to "make good" then I'll just go to 5 on your side or channel 2 and let MSI talk to them. This could be news. And see how negitive press effects MSI's bottom line. All it takes is a phone call or email maybe nothing happens maybe they loose a couple points maybe sales drop. The point is they need to do something. Because I for one am not going to do nothing. I saved a long time and worked overtime to get my laptop I don't have money like that, I don't know about the rest of you guys maybe you have a silver spoon

 

Ummmm, guys...... rather than beating a war drum, or trying to intimidate the manufacturer, why not settle the rhetoric, calm down, and give them some time? No doubt they are well aware of the grievance, and please consider this will take some time. Even if MXM kits were feasible, it would be months down the road before they were developed and produced, and new upgrade kits finally came to market.

 

I am calm...however I'm concerned that they had time to build an manufacture a what looks like a upgraded laptop including motherboard but didn't take any "TIME" to fix any of the issues we have been having for the past six months with the GT80s nor provide an upgrade kit that they advertised would be available. BTW why haven't we heard from Geno lately? I think it's "time" for him to clear the air with some kind of reply to these allegations.

 

I do understand where you are coming from, but if that's the case, then MSI needs to communicate that to us. Even a "We understand your concern and are looking into the possibility." would probably suffice at the moment. However, pretty much 100% of the communication we have gotten so far has basically been "No you can't do that. Hey would you like to buy a new laptop? They're great!" which is deeply troubling when the touted upgradeability was such a huge selling point for so much of their customer base.

 

Calm? Sorry, but it's not reading that way, and it's a bit unreasonable demanding they do it NOW. Where is it written, advertised, or guaranteed, that upgrades kits would be made available upon Nvidia's and MSI's new product launch? They did not do this with the previous iteration. There has only been one run of an upgrade kit thus far, the 980, and this was released months after Nvidia's product release, and so equipped notebooks were launched. Again, the manufacturer is well aware of the situation, and it will require some time. Beating your fist here will not get you an instant answer, but no doubt, they will provide a response when the matter has been given full review.

@subtraho, agreed, and certainly forthcoming!

 

I give you "The smoking gun"

then we get this...

"Please read HERE..... the 'current' answer I have from MSI is No"..... "a direct upgrade to the next generation (N17) graphics is NOT recommended, and would require a different motherboard design/power/thermal configurations to support."

Are you saying that we shouldn't be upset -=$tRlk3r=-? Even the way he put it is condescending...like MSI is like thanks for your money you paid for the laptop but you buy the new model? or fu...
So yea I'm kinda feeling like we were the guinea pigs for what they need to fix and almost like they were in the design phase of the GT83 when they released the GT80. Don't try and tell me that's a stretch Just look at the timeline. doesn't take a computer genius to see that.

 

No, absolutely not..... never said or implied such a thing, to the contrary, I lived it. I was an owner of the GT80S. I am just not in the same position because I sold mine 2 months ago. This is grasping at straws. What I have been suggesting to you is patience. Such as this will have to move it's course to proper authority, the matter fully reviewed, and then a decision made. I wouldn't expect a response until such time.

 

Yea sorry bro I don't mean to take it out on you...Its just when I saw the "Proof" I nearly blew a gasket LOL because I thought that maybe I didn't see what I saw when I was researching the Titan. When I was first looking for a new laptop I was going to go for a lower end laptop because I new that in a little over a year that I would be looking to buying a new one and I was OK with that until I saw the Titan. Upgrade the GPU? YES PLEASE . At that point I was sold and began saving up my money to buy one. I still couldn't afford the model with the 980 desktop chip (I got 970M). I'm like "that's OK newer chips will come out and I'll upgrade then and who cares this GPU will be obsolete soon might as well save my money for the next Gen". Then when this came out I thought I misread the MSI advertisement especially when I went back to look. What about the people that are out over 5K? I feel for them and you selling your System that is a Beast when you shouldn't have to. But yea your right I should give this time but I will be watching closely and yes I am threatening MSI and yes I will go to the media because I simply don't have the time or money to sue and I think that's what they are counting on. If I do maybe nothing happens maybe a lot happens but I can't not do anything. peace Brah

 

Where is Geno?

 

Either they don't have an answer yet and can't reply, or they do have an answer, and they don't want to reply

MSI what can be done to correct this situation? Will MSI follow through on their promise to provide 2 generations of GPU upgrades for GT72/GT80 owners?

 

Another owner of GT80S Titan SLI (980 desktop) here, me.
I bought this PC 6 months ago, as soon as it came out, with MSI promises of upgrade options.
Now how should I feel? If it is true that we need a new fans system for the new MXM 1080 well...they should provide them. I'd also be willing to do a change, my GT80S for a GT83VR, plus a cash adjustment on my part (though, in my opinion, they should not ask for it ... this pc has 6 MONTHS life and I spent € 5000 !!!) ... not to mention the RAM differences (2400 instead 2133) and last but no least that they would force me to start all over again, with the configuration and all installed programs ... but yet, I would be willing.
But I'm feeling like the child to which they steal candies ... and it's not nice, noway ...would have us believe that when the GT80S came out ... they did not already know about GT83? Ah! Give me a break!! According to them we're just idiots to loot, that's the truth. And they succeed well in this, unfortunately.
I feel, honestly, cheated. It is the right word. They have cheated me.
First and last time for me with msi; I hope they can enjoy my 5k euro in medicines...because of them I will need some antidepressant; I'm mad as hell, out of me...I had to have a PC that should have lasted years ... and, instead, I spent the highest price for the lowest duration, six infamous months.
Never.Again.

 

C'mon guys..... no one has been cheated here, and now we are going to start talking 'antidepressant' drugs, LOL! WOW! Note, the possible lack of MXM upgrade kits has only been a talking point here, for only about two days, and now we are going to talk antidepressants.....Really?

This is getting a bit ridiculous, and some certainly have a flair for the dramatic. It is entirely understood the frustration here, but again, such as this will have to move it's course to proper authority, the matter fully reviewed, and then a decision made. I wouldn't expect a response until such time. Who knows what decision will be made, but this rhetoric is condescending, and WAY premature. Try to be patient, try to remain respectful, watch the rhetoric, and give this some time..... it's only reasonable. Also lets not forget, if MXM upgrade kits are even a feasible option for the GT80S, these would be months down the road anyhow. Not to diminish your concerns, but I say this AGAIN to point out the rhetoric is premature. We need to allow time for sufficient review of the situation, and a final determination.

Heck, I am now committed to the GT83VR, and due to the likes of this, I have no idea if an MXM upgrade will be an option. But....I'm going to try to remain optimistic, believing the manufacturer will try to do the best for all. Again, we shall see, but we must allow some time here.

Perhaps we should all medicate and just chill-out for a moment. LOL!

 

I have no reason to run PR for MSI. They are already on the record as saying "No", and we have the right to respond to that.

If the answer was, "maybe in the future", then that's what they should've released to the public.

As of right now they've said no, and given specific, technical reasons for that answer of no. Companies don't usually do that, when the future is still to be decided. There is nothing for which to play wait and see, according to MSI's own words.

Game over, man. Game Over.

 

Well, I won't go with MSI again until they offer upgrades as promised.

MSI what can be done to correct this situation? Will MSI follow through on their promise to provide 2 generations of GPU upgrades for GT72/GT80 owners?

 

I've already spoken to this Kevin, they are aware, and yes this needs time for a resolution. Please read everything in the preceding post. Give it some time, no doubt the matter will be addressed shortly.

 

Hey -=$tR|k3r=- and the rest of you. I have been thinking on this, I think that waiting and seeing may prove to be disastrous. I for one will be at least running the discussion we have been having by a lawyer to see if there may be potential wrong doing here. No offence -=$tR|k3r=- but unless you tell me that your a Lawyer that deals in this type of thing you really don't know if it's false advertisement or not nor do you know for sure if we have been cheated. I think that if anyone reading this thread knows or has the capitol to talk in depth with a lawyer should do so and bring your findings back here. After all there in no harm in checking, it cant hurt if there is no wrongdoing. plus we have only heard MSI's side and no legal side has been heard the only one saying we should wait is -=$tR|k3r=- and bro, if your a lawyer, I owe you a huge apology.

 

Striker...Your speech would be worth if it were the msi that was doing us a "favor" ... but here we are the ones who HAVE PAID, and much. Perhaps, for you, money coming out of your ears. but not for me ... I saved, a lot, to afford my GT80S desktop-980 SLI and i dont want to be teased by them. Its clear that there will be no upgrades, otherwise it would have known by now ... 6 months are so few that it is highly likely, if not certain, that while they sold GT80S to us ... they were already testing the GT83VR project. It is now well specified also in its page as, although the CPU is the same, the chassis is different, with more large or powerful fans and an additional air vent. How could an MXM upgrade kit add these things? it is clear that the entire structure should be changed. The rest of the computer looks identical, but this is enough to not allow any upgrade.
I will be respectful with them when they will be respectful with me, something that has not occurred. I'm a customer, who spends much ... they would had me as a customer for years, forever, if they had been professional and honest... but It has not happened.
They treat everyone like this? Lucky to still be in the market. I leave respectability to those rolling in money ... maybe like you? For me THIS is ridiculous: being "optimistic" when we should be realistic; they always brag about being the first, on commercials ... and you want me to believe that they realized to had screwed up only after have done it? To have worked at GT83VR forgetting that just six months earlier had produced an identical device...except for GPU (and RAM)?? Really you think that i believe to this strange "ooops" moment? A child, perhaps, would make a mistake like that...not a whole company of engineers. Come on...how much stupid they consider us?
The reality: they took the money ... and now greetings to all.
Indeed, perhaps .... as far as I'm concerned ... you could even be one of them, paid to keep good the fools.

I do not think there are many people in the world who have sold their GT80S after just six months, after having paid 5 salaries for it. By signature...only you, i suppose.
And that makes me think, also because the GT83VR is not yet commercialized, and probably it will take at least a month to see it available everywhere ... and you're already getting it?
Hmmmm ....
let's get real, shall we?
possible theoretical solutions:
- The kit comes out on the market: It costs something like 1500-2000 euro, and in any case does not offer the possibility of GT83VR.
- The kit does not come out ... while you enjoy your new GT83VR and continue to bless the msi with those who come here foaming slime for have burned 5k euro.
- The msi prove itself a great company and offers an exchange to all certified registered holders of a GT80S: the GT83VR in exchange for the predecessor and a small sum of money that does not exceed 500 euro.

Well, only the third could redeem the msi shame ... and you will agree with me that it is pure science fiction.
The first would be yet another jack ass ... the second is probably what will happen in the real world.

Many thanks, msi.

 

I'll gladly, even if begrudgingly, accept a trade up program.

 

@CARL JONES:

Hmmmm, interesting..... let me just say, you can certainly do as you like. This is certainly you prerogative, but in doing so, consider the following..... nothing official...... where is the false advertising?..... none of the discussion here, is of an official MSI policy or mandate...... in any dispute, the respondent has a right, and is given time to respond..... your claim has no merit, because there is nothing official here, to be disputed...... there is no evidence of any wrongdoing here to claim...... in the videos, I only see an 'intent' from the manufacturer, with wording such as, 'trying to push hard for', 'the possibility' and 'through select partners'...... no written or expressed guarantees..... on and on this could go, but the point is, you are premature. In truth, beating your fist here, threats, or making unreasonable demands is not helpful, and we must allow a proper review and response to the matter. GEEZ, Carl, C'mon now...... we get it, your concerned! They say, 'pick your battles wisely', well heck, there needs to be something to battle over to begin with.

@Heidern, I can only assume you have not read everything, or you're not understanding the message.... you seem to be beating your fist also, and miss the entire point. Let me guess, I see you are a brand new forum user with 2 post, both related to this issue. To this, I can only assume you just got wind of this issue, and you've come to take a poke at someone too. Well, beating up the messenger has never been a solution, and I would ask you please reread all of the post. I am sure we'll hear something soon.

 

not everything, I only read the last pages ... my only interest in the matter was the debate on the missing promised upgrade and that, relying on the specifications and pictures on the official site, it is not feasible. And of this I spoke ... I'm also talking about the same on MSI official forum, it is from there that I was directed here. No need to be senior members to discuss a topic, or to be credible. I have not beaten any fist, I would just mention that with what we have spent you can buy a motorcycle, a car ... or pay several installments of a loan...this is not a joke; MSI wants to be the number 1? That she is, operating as a leader company and not as junkyard. Otherwise I do not offend anyone ... blessed is who has the money to follow the msi in its 5k Euro/semester project...I certainly no.

 

@ -=$tR|k3r=-

I agree with all that and why in the U.S. we have large multinational news channels that would gladly look into this and do it for free if there is a story in it. I'm sure that they will tell me if my accusations have merit. News corporations have army's of lawyers that know this stuff. I'm pretty sure if its not illegal but unethical they will let me know and the rest of the world "buyer beware" so no one els is taken advantage of if indeed we are. I admit I don't know and I didn't read you list of legal degrees in the last reply, I am assuming you don't know for absolutely sure either. sense you seem to have 5K to toss around maybe you should take a couple grand and find out. It's obvious to me and the rest of us that you don't mind wasting your money from what you did buying the GT83 knowing that you may have to do do it all over again in 6 months if you want to stay on the cutting edge like it seems you do. No offence but it seems to me by the way your acting that even if there was proved wrongdoing you would still be beating the drum for MSI. My question to you is... If so why would you do that?

 

LOL! So what is it, you enjoy controversy.....stirring the pot? Nice rant....but, you still don't get it, do you? There has NOT been an official announcement..... there is no wrongdoing here, so why not understand what I've been saying, place things in perspective, use a little reason, and wait for something official on the matter. Taking pot-shots or insulting me, how far is that getting you? Sorry, but you are not being reasonable, and it still appears you are still trying to make a mountain from that molehill.

 

I'll just say one more thing and let it go...I talked to MSI customer service Friday oops Thursday and was told the same thing. You confirmed what I already knew. It wasn't your comment that got me going it was Q937's proof that MSI offered the 2 generations of upgrades to the nVidia graphics card. I have nothing against you, I like you. You just keep defending MSI. Don't get me wrong I love my titan and think that it's the future of all gaming laptops. I think that the upgrade options if any should have been announced with the release of the GT83. If MSI had done that we wouldn't be here. So its not your fault or my fault it's MSI's fault. And you said some stuff sooo... I apologize that my "one more thing" turned into another rant. I hope in the future you will still help me with my GT80s issues. LOL and yea I like a good debate.

 

I have been following this thread and I wanted to comment, Im not being a troll or trying to create hard feelings in any way but I have been in a similar situation years ago. Back before Alienware was bought out by Dell they cam out with one of the first gaming laptops and it was advertised to have an upgradeable video card, a Radeon 9700 I think, not only was it impossible to get the upgraded video card the screen was washed out, they told me that they would work on the problem and waive the 30 day limit on returns. after the problem could not be solved because it was just a lousy panel I asked to return it despite the $400.00 restocking fee and the reneged on their promise to waive the 30 day limit. I was pissed and I learned that when you buy leading edge tech you take a risk and now the phrase "the pioneers take the arrows" goes trough my mind every time I pull the trigger on any technology.

I had no recourse at the time and I'm not sure if you guys have any now or not but I wish you luck and I hope MSI makes it right, but If you are looking form sympathy from media, or anyone else for that matter, you wont find much beyond this forum. Gaming laptops are still a niche market and most people will have little sympathy for anyone who drops thousands on what they deem a luxry.

 

In this case it's a problem affecting *all* customers of MSI, not just one by one. MSI's promise to the whole community of purchasers of the GT72 series and the GT80 series, is a Class Action Style potential mistake, all wrapped up with a pretty bow.

We'd like to be able to continue to trust MSI, and we have, up until now.

MSI made a simple promise to provide GPU upgrades for 2 Nvidia generations of GPU's to all GT72 and GT80 owners.

It's easier for MSI to follow through with the GPU upgrades, that will make their customers happy, rather than alienate all their GT72 / GT80 owners, and suffer the costly consequences of not keeping their promise.

I have a good feeling that MSI wants to do the right thing and move forward with all it's high end customer's happy and loyal.

MSI what can be done to correct this situation? Will MSI follow through on their promise to provide 2 generations of GPU upgrades for GT72/GT80 owners?

 

This was prior the Dell purchase, Ailenware was supposed to be different but they got in over their heads when they promised upgradeable video cards, I had a good feeling about them too.

I hope its a large enough problem to get a class action lawsuit and at some point down the road you may get a check in the mail, a discount or even a new video card but in the end it's still a niche market so for those expecting the local news to come out with story about it.

I'm just trying to add a little perspective.

 

WOW seems GT80 owners are about to revolt !
To the MSI rep or anyone else that can answer my question about the new GS63, does it have a G-sync option and if so is it 60Hz or 120Hz?
Same question with the GT62 Dominator pro screen?
Leaning towards getting the GT62 since it offers a GTX 1070 but I'm mostly going to game at 1080P and wondering if the GTX 1060 is going to be sufficient.
Thanks

 

We GT80/GT72 owners may be a niche market, but 1 purchase of those high-end laptops $ counts as 5-10x the $ of the average purchase, that makes it significant percentage wise too, stepping out of the effect of a simple niche market loss.

Yes, loss. Big losses. A crushing cavalcade of losses. An avalanche of losses.

Every $ these days matters. If MSI loses it's high-end GT83/GT73 customers, they lose support for their flagship sales, and their "normal" sales will follow quickly.

Every high-end customer influences 10x as many normal laptop purchases. When MSI loses the recommendation of their high-end supporters, the rest of their sales, the rest of the MSI market will follow quickly.

MSI what can be done to correct this situation? Will MSI follow through on their promise to provide 2 generations of GPU upgrades for GT72/GT80 owners?

 

GT72 owners are losing their GPU upgrade promise as well, a much larger number of owners than the GT80 / GT80S.

Maybe reconsider MSI for this generation, at least until it's clear MSI keeps their promises to their customers.

No sense confusing MSI by continuing to give them $, let them figure it out quickly.

MSI what can be done to correct this situation? Will MSI follow through on their promise to provide 2 generations of GPU upgrades for GT72/GT80 owners?

 

Well couldn't we tell the computer media like this sight and get them to say something about it at least give perspective in an article for whatever side? There are a lot of PC magazines we can ask about this that have a lot of 'Niche' market readers. On Monday I for one am going to go looking. I feel bad for Heidern too, he seems crushed. I think we all should try and pass the word. I don't have money ether that's why I wanted to go to the media. Someone with money must have bought a GT series laptop with this issue. maybe a pro-bono lawyer? help me out guys someone have an idea?