GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I still haven't received a confirmation. I used an online tool to edit the pdf, but couldn't save it without paying. So I just took a screen shot and sent MSI a JPG of my filled out form lol

 

I sent e-mail early this morning 8/26 and haven't received confirmation yet either.

 

No response here either. Sent mine in roughly 15 minutes after snallygaster's post.

 

Yea, I used my iPhone took a picture then sent the picture of the filled out form using my iPhone with yahoo mail. at least yahoo saves a copy of the sent mail. in case they try something. Kind of funny it's not on the MSI website only here. When I called customer service for help and asked them to show me the link on the website or email it to me and they said "go to the Notebook Review Forum that's the only place you can get it" HAHA they are trying to keep it a secret

 

It appears their "goodwill" is not very forthcoming. Especially with this "secretive and dishonest" way.
I feel this is even worse than just plain saying no. Since it makes the company look as if they were trying to appease us, and then try sneak out of it for the rest of the world.

If this really is how MSI is conducting their business, i feel stupid for choosing an msi gt72, should have just bought the g751 or g752 at the time since they were both surprisingly cheaper where i am.

-From a very disgruntled customer.

 

I know how you feel, but don't do that to yourself! Don't go for the G751/2 hahaha Go instead with Clevo or something If you feel disgruntled with MSI, I can't begin to see how you would feel with Asus.

As for how this is going down, I think the plan is still not properly set. They probably just received approval to tell news about the program, while the program is still being determined. There is a reason nothing exists about the program yet. If they were trying to be secretive and dishonest, they wouldn't be using the best forums in the world

 

Hay, I will never buy another high end laptop again. It is no longer important to have the best and fastest. FOR ME....Especially when I found out that Intel is coming out with another new CPU that's faster yet. So I'll be a year behind from now on and wait till things go on sale a year later to buy. It doesn't mater anymore technologies advance too fast now it's not worth it.

 

Open the saved file, and see if the entries were saved.

I did the same thing, and attached it to an email (without looking at the file) and MSI told me I sent them a blank file.

For some reason, if the pdf tool isn't Adobe Sign enabled, the pdf software won't even know it's not saving / working right.

Your pdf software needs to have Adobe Sign, so you click the Sign button to get access to the blank entry areas - then after you fill everything out - you click Done and it automatically uploads to Adobe Sign, and then the fun begins.

Also, you probably found you couldn't paste into the entry areas and had to copy by hand letter by letter, right? With an Adobe Sign aware pdf program, and Clicking on Sign - lets you paste into the entry blanks.

It's a huge waste of time figuring this stuff out, MSI should have given fricking instructions on how to do the process.

 

Wow sure enough mine was blank. Redoing it again

 

How long did it take to get the email letting you know they got it? Do they even give confirmation emails? I think they are hoping a lot of people give up...but I'm not. I'm calling customer service Monday and talk to sales department and keep calling departments until I find someone that knows what's going on with the forms and can let me know they got the form

 

Nm. I didn't see the fields from my phone but when I checked the PDF in my sent folder from my desktop, I saw the fields populated. That was weird.

 

I'm going to do it a few times or until I get a response. they should have used a more user friendly form.

 

It took an hour from the sending of the attached pdf to get a response back that said it was blank.

Then I went through trying to get Adobe Sign to work, it didn't, so I sent the information as plain text.

It took overnight to get a response, about 14 hours.

About as quick as one could hope for, they could have taken longer to respond and I would have been good with it.

So if anyone can't get the pdf to save or to upload through Adobe Sign - that's the way it's "supposed" to be done - it seems we can send the information via a text email.

 

If you're having trouble saving a PDF you can fill it out then render it using PDFCreator.

 

We're actually supposed to use Adobe Sign to upload it through Adobe Acrobat/Reader and enter the destination address in that interface - logging in to Adobe Sign.

I already have an account there, so if you don't set one up. I haven't had trouble before this document with Adobe Sign, so not sure what's up - it might be my version of Adobe Reader, didn't debug it any further.

Sending a copy of the PDF is like sending a text email, it's not certified as coming from the source email address - that's part of the Adobe Sign upload, you get an email to click to verify receiving the confirmation email - that's the verification.

So if you don't do Adobe Sign, you can just send a text email with the information

 

+1
The real MVP.
Hope they look into Europe for a solution

 

After one week still no answer from MSI support Germany.

But it is remarkable, i see people posting from USA, Canada, United Kingdom, The Netherlands, Germany, Spain, Italy, Turkey.. still thinking most of GT72/GT80 owners doesn't know of her luck yet.

 

I was able to get it to save a PDF file and sent it as a Attachment. But I have not gotten any thing back from MSI saying that they got the email.

 

Call me a d*ck, but they better be at my door with a new laptop inside a pizza box when we do the trade-in. Mail takes forever when you're stationed overseas.

 

I don't know what to think about this.

1-My dad died last month and my 1st priority is to have the money for the property taxes until the house is sold, so if this offer is time limited I'm not going to be able to take advantage of it.

2-I've just spent a whole year with Windows update turned off to avoid W10 shenanigans and now I have to take W10 on a new laptop?

3: The W10 issue [for me] and the fact that an MXM slot would still permit replacement of the GPU if a repair is needed is sort of a big issue, which is part of the reason why I chose the GT72.

4-I'm sure I can sell my GT72 for $1300 at least, so there is no way MSI can legitimately offer less. If MSI offers a trade + $200 for a 1060 laptop I can swing that easy or $700 for a 1070 I'd consider it ...but I'm not sure I could come up with that in the near future.

...and again, I'm not sure I want either due to W10.

[edit]
5-Another big feature to me was having manual switching of the GPU, which meant no Optimus and the availability of DSR ...I'd really miss DSR.

 

Since I sent my form in as a JPG ( I screenshot the filled in form), I should be okay right ? Did this 2 days ago and no response from Msi

 

I did the same.

No one has heard back yet, so I wouldn't be worried at this point.

 

Thanks @hmscott.

I opened the PDF that I edited again and all the info was saved; however, I did go back to my sent mail and turns out I forgot to add the attachment! SMH. I reattached and sent again just now.

I tried it again and it does seem to work for me at least and I have attached it.

EDIT:
I tried downloading the sample attachment through my phone and true enough, it was blank, although odd when I viewed from my desktop it was filled; will try resending my form with adobe sign approved program to make sure, thanks again. I removed the attachment.

 

Where can I ask?

 

European owners are probably ****ed and MSI doesn't give a ****, they already got their money. So the only viable option for European customers is to never buy a MSI again.

I bought the GT72 because it could be upgraded, turns out I just as well could have bought a BGA laptop like an Alienware 17 r2/3 which provides a far better chassis and input devices.

 

My guess is since USA reps are here things are happening faster. I imagine they will probably set a trend for the other offices around the world if they know what's good for them.

 

Nah MSI will probably say "were sorry but we never supported upgrading any of our machines in your country" .

 

What makes you say that?

 

https://www.msi.com/Laptop/GT72-MXM-Graphics-Upgrade-kit.html#hero-overview

*MXM upgrade program is only available in selected countries and selected customers with special service, not for end-users to make upgrade by their own.

 

You guys outside the USA need to work with your local MSI regional office(s) and MSI Global to let them know directly, each and every one of you, need to file a Ticket on your registered GT72/GT80, requesting information on the Pascal MXM GPU upgrades - the first of 2 promised for your laptop - when are they coming out.

Of course make sure your region had that promise of an upgrade, I think many do, but I have heard some don't, I would still ask even if it wasn't mentioned in your region as it's something every GT72/GT80 should have to be on parity with everyone else - you paid the same or more for your laptop so you should have the opportunity to purchase Pascal MXM GPU upgrades too.

Although the USA has been offered a trade-in program, we don't know the terms of that program - how much it's going to cost - and many / most owners purchased their $3000-$5000 laptop recently enough that we aren't best served by spending another large sum to do a laptop swap, most of us still want and need those promised Pascal MXM GPU upgrades.

Keep the pressure on MSI, get every owner World-Wide to request those Pascal MXM GPU upgrades promised, and get the word out everywhere.

MSI Member / Laptop Registration login
https://register.msi.com/home/login

Create a login and Register your GT72/GT80, then Click the Support menu option to the left and open a ticket to request your promised Pascal MXM GPU upgrade, ask nicely and clearly - don't muddy it with angry words or mention of the USA Trade-in program, keep it focused on the Pascal MXM Upgrades.

Let your Region offer the Pascal MXM Upgrade program alternative, it might take a different form than the US, then describe / share what the USA has offered.

Good luck to you all

 

That "not for end-users" wording was recently added, as the original intent was to make the installation available for end-users to do on their own.

That now "private" video was a step by step on how to accomplish the GPU upgrade on our own - that was the purpose of the video.

The last time I saw the single 980m upgrade it cost $795.

 

If you sent it to the address in the pdf, and it didn't bounce back, and you haven't heard from MSI, you are probably ok.

I only got a response from MSI because my form was blank

Wait until we start getting the information on the trade-in from MSI, and if you don't get an email from MSI, then try filing the form again through Adobe Sign.

At that time I would also send an email to MSI to that address reminding them you sent your information in earlier - include it in the body of the email (including reattaching the jpg - and then tell MSI you have also filed the PDF through Adobe Sign, so please don't forget about you

 

Shame its a US only trade in offer. Guess i am going to have to save hard again to get a Laptop that has Volta GPU, however the chances are going to slim that it will be a MSI laptop.

 

That doesn't mean that other regions can't offer a program for GPU upgrades or the equivalent!!

Read here and get involved in getting your region to recognize their responsibility to provide Pascal MXM upgrades or trade-in:
http://forum.notebookreview.com/thr...grade-discussion.795236/page-18#post-10327695

 

@hmscott already sent in a ticket about it. I even e-mailed before the release my interest in the Upgrade Kit as MSI UK was looking to see how many wanted it. However i very much doubt i'd get a reply on my ticket for said issue.

 

Actually, I do remember seeing the "not for end-users" clause when I made my purchase. $800 though? That's absurd. The 980M street price is $600, and that doesn't even account for having to trade in your old GPUs.

First I'm hearing of it.

 

Woah!! Can you please post the MSI UK communications text and screenshots in native presentation (in the MSI ticket system) that showed they expected to provide GPU Upgrades for the GT80/GT72?

Don't delete those emails, and if they are tickets, download them + screenshot them in their native presentation

Everyone else, if you have similar communication from MSI please do the same, save it offline and screenshot it - post it here as well. Do it before someone at MSI makes the awful decision to purge old tickets.

 

I looked at the upgrade page and looked up the price right when it was first available. I didn't have a laptop that could use the upgrade so I didn't keep up with any changes.

The video which didn't change, until it was taken private recently, was directed at helping end - users do the installation themselves.

The bare card might go for $600 somewhere - but I've seen them for sale here in the $750 range.

The MSI upgrade kit includes more than the GPU, it also has heatsink and mounting components. Plus it's not a grey market product sale, so full retail is listed - it might sell for more or less.

If you open the trade-in pdf in an Adobe product, it will have the options for Adobe Sign, you click a button to Sign, which unlocks text entry into the blanks, then when you are done filling in the blanks you click Done and the program automatically uploads the document to Adobe Sign - where you verify your email address via an email exchange, and it then sends the document on to the email address destination you give it - the one in the document.

If you don't use an Adobe standalone product to open the PDF, like a browser plug-in or a 3rd party PDF centric app, it won't see the Adobe Sign info...

MSI should have made this all clear, but I guess it didn't occur to them that people would use anything other than an Adobe product to open their document

 

@hmscott the e-mails are safe in there own folder. I keep all e-mails that are important. As there are e-mails to MSI from me regarding the EC fan curves they have as a default and what i set mine too in hoping that they would include the settings in the next upgrade of EC firmware.

Here is just a snippet of text from the upgrade team.


This is what i sent them.

"
Hi i was wondering what upgrade kits was out in the UK for the GT72-6QD. It currently has a Nvidia GTX970M 6GB MXM card was wondering about GTX980M GTX980 and the upcoming pascal cards.
I was told to register my interest from the guys on the facebook account.
Also GTX970M to GTX980M do i need to replace the HSF??

Mr William Rogers
Loyal MSI Fan!"

This was the reply.

"HI William

It will be upgradable to Pascal – and therefore I would suggest you wait until then.
The HSF may have to be replaced – but we will know more when Nvidia release that GPU for us to test on.
We would suggest you let an authorized repaid center do so – but will happy to advise you when more info is released.
Hope this helps.

Regards"

So that e-mail is not even getting touched as that was from a Marketing Manager.

 

That's excellent!! Hopefully MSI will read this and understand that everyone expected MSI to follow through on their Pascal MXM GPU upgrades, especially MSI service and support employee's.

Please, everyone that has similar MSI communications, please post them!

 

That e-mail alone could hold them responsible if they don't follow up with what they promised. Guys the case is clean and cut, we have way too much evidence and people who purchased SOLELY for the upgradability.

I've said it and I'll say it again, if they don't come through with something in the UK, I will personally resort to legal action. If not for anything else, I'll do it because I don't like getting ****ed over this way, not when I could have purchased a different product at the time.

 

I'm in too.

Sent from my LG-H950

 

Wow I'll be sure to hire you as my campaign manager if I ever run for president . Great advice!!!

 

I just realized something... Until this trade in / replacement issue gets resolved, I'll have to stop using my laptop so I don't risk damaging it in any way that would void my replacement eligibility (if it ever happens). I'll just use a beater laptop I have for now.

It sucks doing this but I'm not taking risks at this point. I want this all to be on MSI to do the right thing so there are no excuses for not upgrading.

Edit: won't be removing the upgrades until I get a green light from them though.

 

What should I say then?
My customer care, which by the way does not speak my language but only english and therefore is not based in my country but lost somewhere in europe (when I sent the pc in warranty for IPS defects [3 months of life in May] it was sent to poland, I am italian ) told me less than a week ago that my GT80S is not upgradable and that I have to buy the GT83VR ... and bye bye.

at least in England they give you a hope, even an upgrade from 970M to Pascal !!! So I who have the desktop 980 sli to what I should aspire, an upgrade with 2x1080 ??
But they told me to resign, told me to spend another 5k euro.
What should I think, in your opinion?
I am rhetorical ... I already know what I should think, there is not much alternative.

I opened another ticket, linking to their promises on this forum and kindly asking explanations, although they deserve anything but kindness, telling them to take the time to answer me something decent, this time.
I have not yet received a reply ... but frankly I'm afraid of what they can write

 

Nah, keep using it, you have it under warranty, plus IDK if MSI will require a 100% working laptop for the swap.

It's doubtful MSI will refurbish/resell the traded in laptops; how would they keep people from buying one cheap and using it *again* as part of the trade-in program. Maybe paint a Scarlet Letter on it?

You don't need to withhold that awesome laptop from your enjoyment

 

That's good, keep up the dialog, and escalate up through the management structure.

If you need to, use the USA Trade-in program as an example of what they can offer you.

If your support is English based, is it coming from the USA?

What about your local sales places, check where they get their laptops from, and contact that company and find out what MSI depot sources laptops into your region, then contact them.

It's a game of finding out who is who and working up the management chain to get action.

Keep us posted

 

Well the other thing is if I end up wiping the drive and undoing everything on it, it's kind of pointless to rely on it right now as a reliable long lasting computer.

Although I guess I'll have to do a backup anyway whether I do it now or if/ when we get an answer from MSI. So you do have a good point.

 

You might get to keep your storage devices, RAM, whatever, we don't know the terms of the trade-in yet.

Plus you should be able to swap in your current bootable drives into the new laptop, boot - update - and go.

If you do need to send in the drives, then yes, definitely do an image backup to restore to the new drives.

But, I would game on it until the last minute before needing to send it in

 

lol, since the start of this story, almost a month ago, for the humiliation, I am no longer able to use my GT80S to its full potential ... you imagine, I'm playing again for the umpteenth time the first Command & Conquer, just to go back to when I was an ignorant and happy little boy.
980 SLI for a 1995 game.
At least it doesnt heat, here are 35 C°