GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

http://www.futuremark.com/hardware/gpu


seems like the 1070 notebook is quite close to the maximum for the 1080 in notebook...is it even worth going for dual 1080's?

 

1070 laptop vs 1080 laptop. 8:45 begins the results.

 

1070 should be fine, but why they have to decide when to do such upgrade? Not when i want!? 1300 euros are not in my budget now!

 

Not sure I understand why ppl are frustrated. Seems new GPUs for laptops were always expensive. Are these up upgrade prices really that much higher than buying a card?

Also, you get a new computer with the newer components.

Am I missing something?

Are they saying you don't get and upgradable system once you trade in the non-upgradable one?

Is it because you have upgrade now instead of being free to upgrade years from now once add-on GPUs are a little cheaper?



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I am not gaining anything but a newer gpu in this trade. lets see.. Slower processor.. (albeit a small difference) No switch for the graphics.. Less M.2 slots (1 vs 3).. I will have to go weeks without a laptop. (this is in my case) Not only all that they are also trying to dictate the trade in. Just because i currently have 970m does not mean i would not have went for a 1070 or 1080 upgrade. Yet they think a 1060 is fit for me.

 

You are missing many things. The prices MSI wants are more expensive than the typical costs of upgrading an MXM GPU; people don't want new computers, they want new GPUs; and in many instances, the offered upgrades actually have worse components (people were complaining about weaker CPUs on the previous page of this thread). And then there's the requirement that the traded-in computers be in 100% perfect condition and have 100% of their original parts, or no deal. If you want more reasons as to why these trade-in offers are not acceptable, read through some of the earlier posts in this thread.

 

Them supplying new components is irrelevant since the only reason they have to do that is because they could not fulfill their upgrade promise. Not just that, but some customers are finding themselves receiving offers for worse machines than they have currently for everything except the GPU.

 

Ok, that makes sense now. Would these prices be more reasonable if they processed the trade in after the new intel CPUs are available?


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The thing I don't get is that they stated the offers will be done on a case by case basis yet it seems the offers were generalized and not specific. I would like to know exactly what I'll be getting down to the USB ports.

 

new cpus barely improved on the old ones... only few issues were fixed with skylake and that was it. lol. not like there was a die shrink or anything...

 

Absolutely agree. I want to know exactly what components differ and if there are any speed differences/power differences/hinge differences or any other differences between what we have and what we are being offered

 

Is Intel Kabylake or whatever is next any better?

Also, do any of the other gaming laptop vendors promise upgrades?

Are MSI laptops more expensive than their peers who never made such an upgrade claim?


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Now that I've taken a vacation from this headache for a bit, I've decided to rejoin the fight.

I'M GETTING THE FEDS INVOLVED AND HAVE BEEN TOLD TO ENCOURAGE ALL OF YOU DO THE SAME. ...SO DO THE SAME! [PLEASE]

In case it isn't clear. Go Here: https://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection

The category is "Internet Services, online Shopping or Computers" and the sub-category is "No Match Found"

 

MSI has not replied to my email...I'm getting the silent treatment

 

more than likely they are swamped with emails. I have not gotten a reply yet either.

 

The more I read about this it appears Nvidia decided not to release mxm versions of the 10 series. At least I couldn't find any information that indicates there will ever be mxm versions. So it appears no one can upgrade mxm equipped laptops with these new GPUs.

Seems to me nvidia couldn't get the size and thermals and power draw down enough to make the 10xxm versions available.

If that's the case, how is this MSI's issue? I haven't found any other manufacturers offering any trade in.

Maybe I still haven't searched enough but I'm not seeing how MSI could've anticipated this change. The specs for the 10 series didn't exist when the current 9 series laptops came out.

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The issue is that MSI promised upgradeable GPUs for GT72s/GT80s and used that promise to advertise and sell these expensive laptops. Regardless of whether nvidia is making it difficult for them to fulfill the promise, it's a promise that they made, and they owe people who bought these laptops compensation. I don't happen to be one of these laptop owners, and from the looks of it, neither do you. This thread is intended for GT72/GT80 owners to share information and strategize on how to receive just compensation for this broken promise, not to question whether it's appropriate for MSI to fix their mistake--that's already been answered as "yes" by all the owners in this thread. So unless there's something we can contribute to this thread that's beneficial to GT72/GT80 owners in their cause, I politely suggest that we drop this side-conversation.

 

MSI made a guarantee. They should not have done so on an assumption. That is why the company is at fault. They just "figured" MXM wasn't going anywhere, without getting any legally binding confirmation from Nvidia.

That was absolutely foolish, and now the piper has come for his pay.

 

I own several laptops including a MSI GT72 with 980m.

I've been reading this thread and wondering if I should submit a request to trade mine in.

However, after reading and asking a reasonable question or two I don't see a compelling reason to do so and don't really see how MSI is responsible for nvidia's product changes. Whether it was wise to market upgrades as a feature is questionable but seems like their trade in a decent compromise.



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Sorry but i have to respectfully disagree. They need a bit more of a compromise. We as their customers should not have take a hit due to their lack of planning. This trade in should be more favorable towards us than it towards MSI and right now i do not feel that is the case. I feel that they are trying to break even or even come out ahead.

 

While we may disagree on the fairness of the trade in, I do believe MSI should allow a much longer window to actually honor any trade in.

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MSI are not responsible for nvidia's product changes, they are responsible for the advertisements they published.


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Are you trolling? There are links in this very thread where you can purchase MXM 10 series GPU's.

Also nvidia only produce the cores, the MXM boards are produced by partners.


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I didn't read all 218 screens but did search eBay and all I could find was a mxm 1060 for $890 which lead me to think perhaps $1000 wasn't too bad for the swap of machines with a 1080.

Regardless, having an opinion that differs from others does not represent the nebulous term "trolling" is accurate.

The only interest I had in this topic was the potential of getting a new system for a great price but I just don't think MSI has to do so. I appreciate they are offering.

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Majority of people in this thread believe MSI is trying to overcharge for the privilege of trading up.

It is shambles.

 

What you 'think' is irrelevant. Maybe next time read a topic you feel you want to partake in, as to not demonstrate ignorance?

As with those with unupgradable Clevo models, MSI's offer appears to be good. But Clevo never advertised being able to upgrade to Pascal whereas MSI did. Just for your knowledge the MSI MXM GTX1080 costs $1,000 according to MSI USA and the MXM GTX1060 costs $600.


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WTF were have you been? Don't talk until you go to the beginning of this thread read and educate yourself.

 

As far as I know the format of the card is not defined by Nvidia either, as I recall it's designed by a group of manufacturers.

--

Btw I got an email today from MSI where they said that "unfortunately my laptop couldn't be upgraded", funny thing is that I never even wrote to them! I did post on their forum though so maybe that's why they are writing to me. (I have a GT72S)

 

How can you not be upgraded? How did they end up with that statement?

 

Has anyone from Scandinavia contacted MSI about this?

 

Welcome to the party, mate. I don't recall any vikings in the thread so far. You'll be the first one then.

 

Don't know but I replied back, so lets see what happens - it will probably end up being too expensive anyway.

I'm from Denmark btw.

 

Still no reply from MSI...

 

You are not alone

 

Same here, it's like they aren't going to respond either.

Not happy with the lack of interaction, but hopefully they will digest the requests as input and send out an update to the offer.

 

I emailed MSI UK:

and received the following reply:

Waiting game.

Edit: At least MSI UK communicate to a degree with their customers.

 

Question for you guys on here. Has anyone attempted or tried a Pascal 1060 or 1070 in the GT72/80 system? I haven't studied the GPU vs your guys heatsinks from the 900 series but I am curious just how different they are in addition to whether or not MSI is lying about them working.

If you could prove that the cards are fully functional aside from a possible heatsink modification (not hard) then this could be taken to the lawyers as additional leverage for your case.

While I'm not advocating anything illegal but I have heard Amazon has a wonderful return policy.

 

Not sure how much this will help.....

 

The Eurocom upgrade kit has a wire soldered somewhere on the board, so it's likely that you have to mod it to fake an EC signal or similar to get it to work. Aside from that, there probably isn't any issue.

 

I have completed and submitted my FTC complaint, text below ...and sorry for the wall of text but that's the way I had to send it.

...also I can't tell why the line is there, the original in just plain text. [fixed ...somewhat]

Spoiler

MSI advertised and sold laptop models "GT72" and GT80" with a guarentee that they would provide graphic cards for sale to upgrade these models. Ad: http://oi64.tinypic.com/2isun3b.jpg Video of MSI representative providing visual of upgrade process, time set to him stating future graphic card availability: I have the GT72 model with the "980m" graphic card mentioned in the video. MSI has now changed this offer after the fact. MSI is now offering a trade in program instead. This link goes to the official MSI representative presence on the forum of notebookreview and the relevant post is the third one down: http://forum.notebookreview.com/threads/official-msi-news-events-and-all-things-msi.795144/ From the results of others GT72/Gt80 owners who have pursued the terms of this "trade-in program" [HERE: http://forum.notebookreview.com/thr...-gt80s-owners-gpu-upgrade-discussion.795236/] it seems MSI is requesting that GT72/GT80 owners give the laptops they purchaced back and pay what appears to be the approximate wholesale price these laptops would be. IT FEELS LIKE A BAIT&SWITCH SCAM. This situation is made worse by the fact that MSI has introduced a time limited window in which to participate where no time window existed before and with the amount they are asking for [usually well over $1000] it isn't an amount of money that's always available on short notice. Unfortunately, there are other issues with this trade as the new laptops that MSI wants us to essentially buy from them lack some key features of the older GT72 models we now have. Old GT72 models included manual graphics switching between integrated [CPU] and dedicated [graphics card], while the new do not. This inhibits a feature called DSR [supersamling, it increases graphic fidelity], so that is one downgrade. The amount of ports for data storage devices have also decreased. Lastly, the new models only support Windows 10 and MSI offers no driver support for earlier OS versions. My laptop has Windows 8.1 and I have been agressively opposed to upgrading to Windows 10 during Microsoft's free upgrade promotion. I did not update my laptop for over a year to avoid their aggessive W10 push and have ample enough proof if needed between forum posts against upgrading to windows 10 as well as a screenshot of when I updated this October for the first time since June of 2015 when Microsoft installed their GWX update nagware. So for me the upgrade option is a non-starter. For this reason I have not contacted them. At the same time, the fact that these GT72/GT80 laptops were originally designed to be able to pull out one graphics card and put in another resulted in a ~$300 premium over other brands for the GT72 and double that for the GT80 because there are two graphics cards in them. I was wondering what could be done in regards to this situation. Can MSI force on "us" what seems to equate to a bait and switch scam? Can MSI enforce this time limit where none existed before? Is MSI absolved of responsibility to make good of their advertised promise if GT72/GT80 owners want to keep their older laptop for various hardware/software advantages they lose if they trade it in? Can some other restitution be arranged to offeset the increased MSRP that derived from a design feature MSI has abandoned? As I have a very varied sleep schedule, please contact me by email. Thank you.

 

You know nobody in their right mind is gonna read all that.

Anyone try CALLING MSI?

 

Not for free, ...that's why it's their job.

 

Part of the problem is it seems MSI raised prices on the new models. So they want to charge us more to upgrade I think

 

This should not be a factor. The only aspect we are willing to pay to upgrade is the GPU.


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So I emailed them about the whole GPU upgrade stuff (I own a GT72 w/980M). Here is their response:

''A GPU upgrade is unfortunately not possible for your model. One of the reasons is an unexpected increased size of the 10 series card.


We apologize for the inconvenience. If you really need the upgrade in performance we suggest you try to sell your current notebook and buy the new one. The value of the 9 series notebook shouldn’t be devalued that fast since you’ve bought it.''

Thoughts? I also asked them about the trade-in program but they said nothing about that.

 

Given that they marketed these laptops as being upgradeable, and are now like "well that sucks just act as if it doesnt contain the mxm cards", it's like they're just saying screw you we don't care about you or what we said. I haven't even heard anything about the upgrade program yet.

I just wish MSI would put out an official press release detailing the exact costs, who's applicable, etc.

 

This is exactly the same message I got.

 

Well I am looking at an Aorus X7 v6 with the 1070 and wanted an opinion on this vs waiting for the GT73VR Titan. I want to put my GT72S up for sale soon since I am not liking where MSI is heading with these upgrades.

 

Personally i'm not going with MSI any more. With the whole upgrade debacle, and the continued terrible customer service i've had over the past couple of months i'd say look at anything other than MSI infex. Sadly i do think MSI build great products, but it's the rest of the company that lets them down.

I can't personally attest to Aorus laptops, but the few times i've seen them mentioned people didn't seem to be that overly impressed by them, but this could just be due to the vocal minority that's had issues and theres 100x more people who havent.

 

was looking at something like that or an asus gx800
http://wccftech.com/asus-rog-gx800-worlds-powerful-gaming-laptop-liquidcooled-solution/
@MSI Myco what do you guys think of this? There are alternative computers.

It even has a 4k 18" display!

 

It depends how you want to use your laptop, I think the gx800 isn't that great, without its dock and it's a heavy beast. So if you wish it primarily for sitting in one spot and not really taking it anywhere that's fine, if you travel a lot (or semi frequently like me) then I'd suggest something that wouldn't be at a disadvantage without its dock, even if weight isn't a problem.