GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I emailed [email protected] previously and had no reply but will try again.

 

I don't mind asking questions, but I am not going to get into arguments over their position you are in disagreement. That's on you to work out your disagreements with MSI.

You may not get an answer from that channel, if you haven't filed a trade-in form, as you are in the UK.

I would continue to communicate with UK, and argue your position with the group that you need to negotiate with for your personal trade-in.

Arguing with the US branch may not prove useful to you.

 

Meh tried to start a conversation with you @hmscott, alas I cannot.

Asking MSI to explain their position is not having an argument but seeking clarification.

The topic of second user does not affect me but no doubt will affect some so the information being in the public domain on MSI's explanation could prove beneficial to some members here.

However, not your job to provide this service. All the info you have managed to share so far is truly appreciated.

 

Both times you have asked me to "ask a question", it's to state something that's an example to prove a point that MSI's position on a trade-in feature doesn't make sense based on a GPU only upgrade.

I'm already on board with the fact that this isn't an MXM GPU only upgrade.

The trade-in of a newly designed laptop with the Pascal GPU for our Maxwell laptop makes sense to me.

So I don't have an argument with MSI about the path they've taken.

I can't present MSI with your disagreement because I don't agree with your position. I'm past that.

You need to take in the whole picture to understand why it's a good idea, and I think if you try you can get there too

The physical requirement for taking in all our laptop's, pulling them apart and putting them back together again is wasted and costly effort in time and materials to host that re-work line.

Making new laptops on production lines already in place, and then taking our laptops in for refurbishment on lines already in place to do that, makes much more sense than the GPU only upgrade.

If the upgrade for a particular laptop requires new hardware besides the GPU, like new cooling, new power, new control for Pascal, then the parts changes would become costly and end up costing more overall than this trade-in.

And, MSI has promised to keep the 2nd generation GPU promise, with flexibility to allow upgrading now and again when the 2nd GPU generation arrives.

And, MSI is allowing us to pick any laptop on the list up or down in performance, as we desire.

I don't know how MSI could make this trade-in better, except for figuring this all out and presenting it coherently first off when Pascal arrived.

That's where they've disappointed me, not getting it together in time for the Pascal release.

But, I am pleased that MSI have finally arrived at the best method to provide the 2 generations of GPU upgrades

 

I'm not happy about the MSI non-transferable warranty either, it reduces the resale value of their laptops, and I almost didn't get the GT80 based on knowing this.

Asus does allow for an ownership transfer with associated owners rights intact.

MSI should do this as well.

And, if MSI isn't transferring owners warranty rights to the new laptop I doubt they'd support a GPU only upgrade either, since MSI said early on that it would require being done in a service center - no self-service replacement would be supported.

So, it makes sense the trade-in offer owners rights don't transfer based on limiting owners warranty rights transfer.

But, I don't agree with that either. I will complain to MSI about both positions.

You're welcome

 

I understand your position, but respectfully disagree.

The 'trade in, upgrade' is a replacement scheme for the MXM upgrade advertised.

Anyone that could have taken advantage of the original upgrade should be entitled to the replacement (I think the class action will make this apparent).

The replacement scheme should not cost the customer a cent/penny more than a single upgrade to the GPU of their choice, as the advertised MXM upgrade would have.

The additional hardware demonstrate no benefits in gaming, therefore if MSI must provide it with Pascal then they should bear that cost.

MSI should consider removed features from models upgraded to, and compensate within the upgrade pricing.

 

Roughly the cost of the cards. No trade in of any laptop.
1080N is 1250.00 to 1500.00 for one card.
1070N is 750.00 to 1000.00 for one card.
1080 SLI = 2500.00 to 3000.00
1070 SLI = 1500.00 to 2000.00

 

Or we can work with the prices MSI has already provided:

 

I was only pointing out roughly the cost of the cards.
These are examples only.

970M SLI
http://www.ibuypower.com/Store/MSI-GT80S-Titan-SLI-Gaming-Laptop
vs
1070N SLI
http://www.ibuypower.com/Store/MSI-GT83VR-Titan-SLI-Gaming-Laptop

 

Yep, I get that if you were to require a card not directly from MSI these are the prices you would pay.

But for the sake of the MXM upgrade situation, MSI's pricing is the most appropriate.

Upgrade - You keep the original and purchase new. (If you upgrade to a newer car, it mean you purchase another car retaining your existing car).

Trade in - The value of your exist item is discounted against your new purchase. (Buy a new car for $100k, trade in value of old car is $60k, you submit your old car and pay $40k for the new car).

The only aspect that benefits gamers in the MSI 'trade in, upgrade' is the GPU. So there is no 'trade in' merely a chassis swap for one capable of running the Pascal card.

If you are upgrading to the new card, you retain the old card. If you are trading in your old card against the new card, the price should be reduced accordingly.

 

Lets go by your laptop....
A refurbished one is 1200.00 at best. Which means yours is far lower. And if anyone is reading this thread with 1 ounce of sense is NOT going to buy your laptop at all. Since that would be considered a very stupid move based on comments in this thread. And others just like it. So now your cost has dropped even lower.
New laptop is 2900.00.
Cost after trade in 1700.00
Now I might understand haggling a little because we all do, but going over board is counter productive.

Side note: Just like class action is a thing....So is suing for slander, but most businesses just over look it...

 

Why is asking for the alternative to what MSI advertised to be cost comparable going overboard?

I have demonstrated the other tech in the "upgrade" brings no direct benefits to gamers, so why should I pay for that?

I'm happy to pay MSI's demonstrated upgrade price for a GTX 1080 (why on earth would I pay the price of the GTX 1070 as well?) and retain my GTX 980M. That is comparable in cost to that which MSI advertised.

Going overboard would be paying anything more.

 

Technically your whole trade in/ warranty would be void just for advertising this if MSI decided to take your stance on things.

Intel Core i7-4720HQ - 16GB DDR3 1600Mhz - GTX 980M (Svet's unlocked bios) - 1920x1080 - 3x 128GB SuperRAID SSD + 1000GB HDD.

And people have already given some examples of the trade in working for them. And more will follow suite.

I'm not against what you are trying to do, because that is your right, but at the same time....An opinion is not fact. It's an opinion.

 

Are you really trying to suggest that an MXM upgrade is a warranty issue? If MSI had made slot in cards they wouldn't have sold me one because my existing card has a warranty voiding vbios, or would they have sold it to me regardless?

My GT72 is well out of warranty anyway.

There is no reason for MSI's alternative to their advertised MXM upgrade to cost us the customers more.


Sent from my iPhone using Tapatalk

 

By the time I get my upgrade Volta will be out then my laptop will only be worth like $ 300

 

I have tried more than 5 times with 2 different email addresses

 

It was an example just like everything you're posting are examples.

But keep up with the fight I was just checking in to see what was going on over here.

Sent from my SM-G925P using Tapatalk

 

We sould never under any circumstances have to nag and pressure MSI to do this

 

Example of what?

 

Got my email today.

$900 to go from the laptop in my sig, to a GT73VR w/ 1070, with 2nd gen still available if I take it, cross shipping option.

After I get a couple questions answered, I'll likely be accepting this.

 

Got my first set of answers too. I asked a few more. Depending on the cost, I might get a GT73 with 1070 too. I already got a GT73 with 1080 on the way

 

It took me a couple of emails before they started responding. Make sure you state the information you need and not spam because i might get ignored. Considering how many people are probably emailing questions, it might take a while.

Hell, I only recently got my email with the same table of costs/options. And I was one of the original form filled senders hahaha. Sure takes time, but they are actually answering. At least in my experience.

And try to keep things to a single email, I doubt sending questions from two emails will help your case.

 

Oh also, for anyone who wants a cheap way to hold out for the 2nd gen, GT72VR with GTX 1060 is only $300.

 

What was the full table of offers they made you @Kevin ?

 

Mine was exactly the same as the one you posted. 1400dlrs for 1070 SLI.

 

Question for Johnksss@iBUYPOWER, I bought my titan gt80 from your company. It is actually shipping back to me from you guys right now for a warranty repair. I am still waiting for my response from MSI and will most likely wait for volta gpus to upgrade if offered. Your company was not listed as partner to upgrade through. Just wondering if you have any information, because I would like to deal with your company again. I did ask MSI but still waiting for a response like I said earlier.

 

@ MiSJAH

 

Thanks man.

 

Response to what region these MSI Trade-in Team answers cover - USA only.

"Hi Scott,

XXXXX and I are representing US region for the Trade-In-Program, we’re located in CALIFORNIA.

All of the answers we provided are REPRESENTING USA Regions, and yes some of the stuff requires HQ permission.

Other regions have their local reps, so we cannot speak for the others as they have their own policy and procedures.

The warranty is based on USA region policy. The new warranty will cover global on the 1st year only."

 

Based on this answer, it looks like the ownership can be updated to the new owner but only by the original owner, to protect against a thief using the warranty. I will ask again to clear it up a bit, if possible

"Hi Scott,

Warranty is not transferable due to prevention of theft. There’s no way we can know if the laptop was stolen and sold to another buyer.

If the laptop original owner decides to give or sell the laptop their son or friend, the owner can update the warranty profile they register in the system.

XXXXX, will be working on a full Q&A."

 

Does anyone know if there is a way to find all the specs and skus for MSI notebook in a certain geographical area, specifically the UK?

@ryzeki @hmscott

 

Why do you think MSI would have done an upgrade where you got back the original GPU's?

MSI never promised to give back the old GPU when you send in your laptop to get the upgrade installed.

I think MSI would have kept the original GPU's if they had done this upgrade as a pure upgrade service.

MSI already said early on they weren't going to sell the GPU's alone for user installation, they would ask the owner to send in the laptop to an MSI approved service center to do the upgrade.

Either way, I think we would have paid the same or more, and MSI keeping the old GPU's would have been part of the deal.

Many people don't need those old GPU's and don't want to be bothered with re-using or re-selling them.

 

So neither of us know for sure. :/

 

The MSI UK website product pages:

https://uk.msi.com/Laptops

That redirects for me to MSI Global, how about you?

 

They are currently not part of the upgrade program. I asked about that a while back to be sure.

The first line I could get past because I would just go to MSI.

The second line.... Does that mean they use the register software to change the information for the machine?

 

Lists only a single GT73VR with GTX 1080. I'm trying to find all of the separate model numbers for different configurations.

Thanks though.

 

It never happened, so yeah, but given how MSI is keeping the GPU's now, and the whole laptop, it's a progression / regression resulting in MSI keeping all the original parts together to keep value and reduce expenses for the transaction overall.

And, for most people, MSI handling the old laptop / GPU's for the owner, and giving them a no hassle (relatively no hassle) trade-in swapping their old laptop for a new one is best.

Also, as to the differences in features from one year to another, MSI does that all the time whether there is a gain from a trade-in or not.

Unless you are trying to get into a 1060/1070 cheaply, I'd skip the GT72 and trade-in to a GT73 if you want to preserve features from your current laptop.

 

I haven't tried to change registration so IDK how it works, but that's what MSI said.

Asus requires the owner to send in a request via their technical support channel, available for a registered product. Then Asus makes the DB change.

From what MSI says we can make the change ourselves - I do recall looking at my registration entry and it having editable text boxes.

 

MSI puts the model names/numbers at the top of the "Specifications" tab / page for the product - click on them for their specific configuration specifications.

 

Try to find the most basic configuration. For US customers they offered just GT73VR with GTX1080, but there is an additional being offered, a specific model Titan Pro 202. This means the other model is probably the most basic one with a single 1080.

 

I'm considering that, alas waiting for their next email. The last email price difference between a GT72VR with GTX1070N and GT73VR with GTX 1070N was over $600

 

@hmscott
Ok, that sounds promising then.

Evga wont allow for a warranty transfer, but they will allow the original warranty holder to initiate the warranty for that user.
I suppose MSI wouldn't allow for that either....Just thinking out loud...

 

I did ask for a clarification, because their first statement said warranty by a secondary owner couldn't be done, what I have been told before, and now they split their answer into 2 scenerios.

First scenario is stolen, they won't honor the warranty except for the registered user.

Second scenario it's an owner that sells / gives the laptop to another person, and then the owner can change the registration entry information to that of the new owner, and that now registered owner can use the warranty.

I would think when someone asks MSI if the notebook warranty is transferable to a secondary owner MSI would give the answer for scenario 2, as it is by far the most common situation - giving or selling the laptop to a new owner

Here is what I asked to help clear things up:

"Guys, ok, so this is a bit confusing

What you are saying is that the original owner can update the records for their registered laptop online and put in the information for the new owner, then they are able to use both the warranty and the trade-in offer?

It's only if the original owner doesn't do this online update, if the record for that laptop still has the original owners information in the record instead of the new owner - in that case the new owner couldn't use the warranty or trade-in... is that correct?"

 

All of the SKUs on offer are the entry level ones available. So find the lowest cost SKU with each GPU, and that'll be it.

 

@hmscott
Ok, that actually makes perfect sense. So I can see the catch22 when people ask about transferring the warranty. It should be transferring ownership since everything is tied into that.

 

I'm still puzzled by this.

So if the original owner signs over warranty to the second owner than (theoretically, at least) they can use the 'trade in, upgrade'.

If the warranty has expired with the original owner, the original owner can 'trade in, upgrade' but a second owner could not?

 

I think that's why it's not by the warranty, but by the owner..
You give your laptop to me and sign it to me. I should be able to get the trade in because the information is now in the database as me being the owner.....I think if that is correct.

 

Maybe I'll give you my laptop next year, depending on what MSI come up with for our "Final Offer" trade in, not today @Johnksss@iBUYPOWER not today

 

Not I. I already have 10+ computers sitting around.
And Ibuypower does not do the trade in deal. That's through MSI.

And you really wont take what I would offer.

 

MSI confirmed they processed the refund today so it should hit my bank account Monday/Tuesday.

So to summarize the timeline:

i had the laptop crosshipped to me-
Msi processed payment the same day i provided it (0 day) Nov 8
shipped me the laptop the next day (+1 days after payment)
Laptop spent a couple of days in transit with mail carrier (it was sent Fed ex ground).
arrived to me Nov 11

For the return of my old laptop i sent it ups ground, using packaging from new laptop, and insured it for 1500$ (i recommend insurance)
laptop spent a few days in transit with mail carrier.
arrived @msi Tuesday Nov 15. MSI inspected it within 48 hours as promised in the offer. Refund was processed Friday Nov 18 and confirmed via msi email to me.
I expect the actual money to hit my bank account on Monday Nov 21 or Tuesday at the latest.

so the whole process moves along about as fast as it can, but the overall process basically took 2 weeks for me using the cross shipped option.

msi met the service timeline they outlined in the offer and overall i am happy with the process.

*disclaimer - i live 40 miles away from where msi ships the laptop from in So Cal, so the time spent with mail carrier is very short for me. If you are processing the program in USA, and live far from Southern California, you should allow a few more days delivery on both ends. *I think fed ex ground is up to 5 business days in each direction. (it got to me in 2).

i dont have anything else to report for this thread, i'll see you guys in other threads around the forum.

good luck!