GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

I have no idea. Write directly to [email protected] et [email protected] and [email protected] (yes the 3 of them to have more change to get a reply).

 

I paid 1599€ , Now i have to pay another 1399€ lol

 

ah ok is diferent from 2900. but still a lot!

 

We have some upgrade options available for most of MSI MXM based laptops so check eurocom.com upgrade section. I think we should all fight for socket CPU and slot MXM based laptops and boycott "disposable laptops" with BGA GPUs and BGA CPUs unless you are rich and don't care about money.

 

That's 1399€ just for GT72VR... Jeez...
And for 1999€ you can almost buy a new GT73VR in US (the difference would be a 128GB SSD).
Insane.

 

the best upgrade u have for gt72 is 980m. cmon we r talking about upgrade for 10xx

 

As mentionned by danVy, you are currently only offering 980m MXM kits (not even 980), so I don't really see your point... Appreciate your comment on boycotting soldered component but in this thread we are talking about 10xx (Pascal) upgrade so unless Eurocom has found a manufacturer with matching GT72/GT80 MXM design for 10xx, it's quite irrelevant.

 

They won't reply to me I get the silent treatment @MSIGeno

 

The only GPU upgrades on the site are Maxwell

 

Just a thought on the second owner being able to use the trade in, upgrade scheme:

If MSI had rolled out actual MXM upgrade cards, would they have turned down the sale of that card to a second owner of a GT series notebook? (Of course not it's all extra profit).

So they should not be excluded from the trade in, upgrade offer that has been put in place because MSI failed to deliver the MXM cards.

I hope the class action takes this in to account when presenting it's case.

 

Anybody in the UK got any offers yet? Got an email a week ago saying they were waiting for a response from HQ.

 

I've been waiting a month for MSI UK's response from HQ.

 

Exactly as I expected unfortunately. Hopefully that carrier pigeon gets back from HQ with some prices soon.

 

Also, I have a question for you guys!

What laptop is good that would be upgradeable like we thought with the MSI?

Looking for something for the future

 

Desktop.
Now I don't believe that there are any laptops that 100% will be upgradeable. Even MSI failed to keep the word they gave for upgradeable laptops.

 

I went the route of Prema BIOS partner HIDevolution Clevo P870DM3 with desktop components since MSI has failed me.

 

It's important to note that this is not an alternative to the upgrade path, but an alternative option as a laptop. I mention this because in the wake of disappointed users, people might get the wrong idea that the clevo will be upgradeable and might face a similar situation next gen.

That being said, you got a great machine there, and Prema is what makes it all the better. Thanks to him, we have better performing GPUs and will surely give you optimizations and added functions to your laptop

 

We really need standards to trully have an upgradeable laptop. We are finally in a position to do so, becase we have two different laptop produts: thick powerful and thin and light powerful. The thick laptops should definitely evolve to fully adopt a standard set of GPU sizes and connectors with additional power, as well as desktop CPU. The thin and lights can still use full soldered mobile components, as thats what their target market wants.

The Tornado F5 from MSI shows what a properly made 15inch from MSI can do with a desktop CPU, so we can only hope they can adopt the idea for future products A GT62/73/83 variation with desktop CPU would be amazing.

 

Thank you for clarifying. My apologies all for the misunderstanding.. This route was taken due to the disappointment. Had I known of this change I would have gone this route last November.

 

And, if you had, you would have been disappointed in Clevo, Clevo same as MSI, denied making upgrade Pascal MXM GPU's for the P870DM which was the model available last November.

Clevo also made new models with the Pascal MXM GPU's, but failed to make those GPU's backward compatible with previous Clevo models, not just the P870DM.

At least MSI made an overt promise to provide GPU upgrades, and is doing that through the trade-in program.

Anyone else disappointed?
http://forum.notebookreview.com/threads/anyone-else-disappointed.795318/

 

They've stopped responding to me too, I guess I reached my limit of emails

In my last email I asked about the transferable warranty to a secondary owner, and if the trade-in is valid for the secondary owner. Hopefully MSI will answer, and if not to me directly hopefully MSI will add the answers to their "MSI Trade-in Answers FAQ"

As I said before it sounds like they are really busy, working OT to handle all the trade-in's, and while they need to answer questions too, they need to prioritize on the actual trade-ins.

Maybe they are putting the time into making the "MSI Trade-in Answers FAQ" as they mentioned, and are taking all these questions in to be added to it.

I think they are doing what they can, and I can be patient to wait for they to work through their backlog and put out the FAQ, hopefully soon

 

Hey folks, had a quick question for those in the USA that did have an offer made to them and they accepted.

After you got your offer email (Table with final prices), did you send your laptop in after, using the details provided, and they got back with you on the phone for what you want to trade. After all was checked, of course. Or did you need to continue email correspondence before sending it in?

Trying to pin down the procedure.

Because their email answering rate is poor.

 

@DILLIGAFF is the 1st / only person to post about his experience from start to finish with his trade-in, so I will let him fill you in on the details. You can look up his posts and they may answer all your questions.

In general, never send in your laptop unsolicited to a vendor - get confirmation between the recipient and you as to the shipment - make sure they are expecting it and give you a reference number - RMA number - if applicable before shipping.

And, ship it insured both ways, so as to make sure you don't take a loss from ...a.. loss

 

Just got my reply. The relevant questions which weren't already answered in this thread are:

• Extended warranty doesn't transfer. Asking further about this because that's a load of crap.
• If you have DDR4 RAM upgraded through a BTO reseller, they can do a straight swap instead of putting in an equivalent amount of whatever brand they use. Presumably this goes for storage too? I wouldn't trust MSI with my data without making a backup regardless.
• You can trade in for any model as long as you don't hit $0 paid.
• If your BTO reseller is dead (e.g. PNB) then you work directly with MSI instead of whatever they were saying in the e-mail about working with resellers.

 

Yeah, I ran into this a while ago with MSI about another purchase of someone's laptop, and MSI confirmed that I couldn't get the rest of his registered laptop warranty.

I hoped MSI had changed their warranty policy since then, but it seems not.

You didn't ask about if the trade-in offer was transferable to a secondary owner?

Thank you for following through and posting MSI's answers

 

I mean that the extra year of warranty I bought for my GT80S wouldn't transfer to whatever I traded in for, which is silly because I'm not even through my original warranty yet and it means I paid $200 for literally nothing. I didn't ask them about transferring warranties to another user because at the time I'd heard from MSI directly that it was kosher and I had no reason to think otherwise.

I didn't ask if the trade-in offer transferred since I was planning to demo the new model and sell either it or my Clevo if I decided I liked the experience on the MSI better.

 

Interesting, I wonder if that was the problem with his warranty transfer, it was an older laptop and maybe it was only the Extended Warranty that wouldn't transfer?

It would think that the MSI Extended Warranty would be likely to transfer if the original warranty was transferable, but apparently not.

I didn't think to ask about MSI regular vs MSI extended warranty, I just ask about transferring the balance of the laptop warranty to me.

Very confusing, I hope MSI clears this up for us.

 

They are still responding. I sent a couple of doubts to see whats up

 

Maybe the extended warranty was valid only through the reseller? How odd that they wouldn't transfer that. Or hey, maybe an additional discount.

 

No, I purchased it directly from MSI.

 

Ok so I just got off the phone with MSI. I decided I'm going to send in my GT80 SLI 001 and pay $700 to get a GT73VR Titan Pro 003. The representative confirmed that I would be still be eligible for the next trade in program for the second generation, so I'll save some money now and get the big upgrade next time when finances are better. He told me to email him the tracking number for my laptop after I ship it and he will give me a call after they do the inspection to finalize my choice of replacement laptop. He also said they had plenty of GT73VRs in stock. They will taking a little time off for Thanksgiving and I don't feel like spending an extra $100 on overnight shipping so I probably won't see my new laptop for almost two weeks, but I've got a desktop and a gs60 w/970m so I think I can manage. I'll update as I continue the process.

 

That is good news. It seems those going for the GT73 won't be waiting much after all. I hope I can get my answers soon to see whats up I am considering going with two GT73 (me and wife) and the trade in might be key.

Also, I will ask about it regarding the second gen upgrade. Are you saying that we can redo this upgrade plan when next gen GPUs launch?

 

That's what it seems like. I mentioned that I wanted the downgrade now because I heard there was going to be a second round of upgrades later and I could trade it in and pay a bit more to get the best model that time. The response I got was "well that's one strategy for upgrading I guess". I didn't push into specifics, but when I talk to him next and finalize the transaction I'll try to remember and ask.

 

I bit the bullet and did the crossover, hopefully the unit ships out here soon. Im curious if the second upgrade round will go back to a single power brick because the dual one seems really tedious to carry around.

 

The prices are still too high for my tastes and exceed the price for merely upgrading the GPU per the MSI literaure. I am going to see where the lawsuit goes and either not upgrade this cycle, or hope the class action suit yields better results.

In order to satisfy me, i woud really be looking to upgrade my gt80 980m sli to the 1080 version for under 2k. They 2900 they want is completely outrageus.

 

I concur.

MSI should be providing a like for like feature set Pascal enabling chassis swap free of charge, as it is purely down to them that this is required. Our existing GPU should not be relevant because the cost of the Pascal GPU's do not change in regard to this.

MSI should provide direct prices for the 1070, 1080, 1070 SLI and 1080 SLI. And that is all we should pay, unless they wish to purchase our existing GPU's.

Anything else is MSI trying to deflect the financial hit for their error.

 

Just to add to this, MSI is claiming that the new hardware is an upgrade, so lets compare like for like. This is my firestrike score with a 4th gen I7-4720HQ with 16GB DDR3 and sata SSDs: http://www.3dmark.com/3dm/10136433 and this is the highest scoring I7-6700HQ with DDR4 and PCIE SSD: http://www.3dmark.com/fs/9771654

Both have GTX 980M.

So my score beats the newer techs score on firestrike. So in summary no particular improvements in gaming with the newer tech. And these are sold as gaming notebooks.

 

Update:
If you purchased an extended warranty and the coverage period hasn't started yet, you can get it transferred to the new unit.

 

Still nothing here.

 

doesnt work that way with my extended 2 year warranty through newegg though. already told once that they only warranty the original hardware device. I explained to online Customer service that it was due to an upgrade the manufacturer is forcing as a hardware upgrade due to an incompatible video card format coming out in the selling points even shown on their webpage for my gt80 and they told me take it up with the manufacturer. Only owned it a year so newegg's doesn't kick in for another year anyway.

Asked MSI in my confirmation about if there is a way to get an extended to 3 years from the 2 years in compensation and that was almost 2 weeks ago now with no reply to that or my questions about what my cost would be going down to the vr73 with the 1080gtx instead of upgrading to the vr83 with 1070 sli.

 

Simply ask newegg for a refund for the completely unused extended warrenty plan. It's "unused" so a complete refund is in order.

You don't need to worry about having it on the new trade-in, you automatically get 2 years.

You could ask MSI about how to apply an MSI extended warranty to the trade-in...

You might want to roll the trade-in over again in less than 2 years for the "Volta" trade-in, so you only need the normal 2 year MSI warranty.

And, if newegg isn't cooperative initially, ask politely to escalate to a higher authority. And, if that doesn't work, get your credit card company on your side to reject / refund that part of the purchase.

 

Yeah, I was referring primarily to the MSI extended warranty. Third party warranties are entirely up to whoever issues them.

 

Here is the answer back from the MSI GT Trade-in Team on notebook warranty and trade-in transfer to a person other than the original owner:

"Hi Scott,

1) The MSI notebook warranty is NOT transferrable.

2) Only the original owner of the laptop will be able to participate in the trade-in program.

Thank you for choosing MSI!"

Spoiler: My questions to MSI

Guys, a couple of questions very much of interest right now:

1) Is the MSI Notebook Warranty transferable to someone we sell our laptops to? Is there a way to transfer ownership to the buyer via MSI Support so they can use the balance of the original warranty service?

2) If we sell the laptop, will the new owner be able to use the trade-in program?

Thank you!, Scott

Adding to Post #1...

I encourage everyone to ask your questions of MSI directly, at least until MSI releases an "Answers FAQ" that contains answers to all of your questions. Hopefully MSI will keep that document up to date over time

[email protected]

 

This is for US only, I will try to check in Europe what the law says (might be the same ). In any case, this is disapointing for the US, I don't find it normal that a warranty for a product is depending upon the individual who purchased it in the first place...

 

I will follow up and ask who their answers cover.

 

Neweggs upper support team only work on normal business hours and were unresponsive to me until I filled out a BBB complaint, I gotta cal the next day. So be prepared to either do that or go to your credit card company.

 

Good idea, that was going to be my next suggestion, file a BBB complaint

I was hoping newegg and/or the CC company would be enough.

 

MSI UK team are out of office at present.

Could you ask MSI USA:

Could a second owner of a GT72 with MXM 880M purchase a MXM 980M upgrade kit?

If so, why are they ineligible for the Pascal scheme?

Thanks.

 

Please email them and discuss directly: [email protected]