MSI claims to offer a global warranty, so you ought to be able to get them to pay for it. No guarantees, though.
Considering it seems like a lot of effort for you to do an RMA, you might be better off doing some more testing first.
Given your GPU problems, it's possible your other issues were cases of artifacting which is generally a bad sign. However, if the GPU was heating up badly every time there was a problem, it might be that the GPU is still okay and just needs the heatsink reseated to get it to dissipate heat properly.
If you don't want to bother with international shipping, you could try manually reseating the heatsink and reapplying thermal paste, as cataclysm said.
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BenLeonheart walk in see this wat do?
400 Qatary Riyals?
Thats like HNL 2000 lol (Honduran Lempiras), which is roughly $110.. sheesh man..
But yes, they DO provide international warranty... should check on that...
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The GPU Temp increased again to 95, but when i opened the lid, it went down, this happen the same way i put the laptop last night when the temp increased.
I tested again, and when ever i put the laptop like that, the GPU temp increases, i dont understand why, i mean the fan place is open, the holes are open. what am i messing.
I put the laptop like this: http://i42.tinypic.com/2wedg8n.jpg -
Is your laptop normally sitting on that blue tablecloth thing you have in the picture? If so that is a major problem. You need to have the laptop sitting on a flat wooden or laminate surface with no cloth, carpet, etc. The system pulls air from the sides, front, and back of the laptop underneath and into vents on the bottom. You need that space to be completely clear, and made of something that doesn't give off any heat (so you wouldn't want to put it on top of your DVR or anything ridiculous like that).
I have my system sitting on a wooden table in a fairly cool room and rarely have the fan kick up to high even after gaming for a few hours. -
no no, i just put the laptop there when i am taking a quick rest. the place the lap sets is like hard plastic table and also sometimes in between my one upper foot(means the holes and fan place is clear for air).
But did you see that placement type, doesnt it say something, The whole place is open of air, both from and back sides. I dont know why only GPU goes as high as 110'c when i put laptop like that. -
BenLeonheart walk in see this wat do?
1. put the laptop back on your desk, normally...
2. close CPUID Hardware Monitor
3. open CPUID Hardware Monitor
4. close the lid.
5. wait 5 min
6. Open the lid
7. check temperatures
8. are they above 90C? -
The 640 does have pokadot holes under the keyboard if i recall, but dont quite me on that, it'l be an airflow thing,
My gt725 gets warm on the screen where the fan is but it normally doesnt increase temps. -
I am still not confortable with that, i mean compared to my old toshiba, which is 45'c on idle. and even less.
I am considiring to buy a cooler or the thermal thing to cool, what do you guys suggest. -
Idling in the 60s (It's specifically the memory I/O controller that is getting measured) is normal for the the ATI Mobility Radeon HD 5850/5870 when running at stock clock speeds. If you want it to run cooler at idle, you can underclock the GPU, though.
The fact that the physical orientation of the laptop changes temps in this manner for you strongly suggests a poorly seated heatsink to me, and a cooler won't fix that. Try holding your laptop upside down and see what happens to the temperatures -
BenLeonheart walk in see this wat do?
My m1530 is right now idling at 60C, ambient temperature is around 38C (climate temperature)
So, as far as I can tell is that whenever you put your computer in the resting position, it starts to over heat?
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I have no idea how can putting laptop in that position make the GPU get heated.
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Well, you could probably fix the heatsink yourself, but it wouldn't be easy. I'd definitely make sure it's 100% confirmed to be the problem before doing it, though. What kind of temperatures do you get if hold the laptop vertically in the air (i.e. battery pointing downwards but not touching the table)?
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BenLeonheart walk in see this wat do?
look at the man's picture, thats when the high temps occur...
while he puts the battery facing down, and the vents in the X axis
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I held the laptop like that for some time, both in the air and resting on the table, and the laptop got steadily hotter; it got to ~84C before I put it back normally.
I guess it must just be the effects of gravity. Perhaps the fan doesn't push air as well if you change its vertical orientation, or the heatpipes/heatsinks get poor contact. The only conclusion I can come to is: don't have your laptop on in that position! It probably isn't good for the hard drive either.
So, were you only having temperature problems with your laptop oriented that way, SuperMAG? It wasn't very clear before. If that's the case, there probably isn't a problem. -
But seriously, it just too much to touch 110*C, if its regular for say a week or a month, things would start to melt, plus CPU too could get damaged.
And SuperMAG, did you buy it from US, and then got it shipped?
Or do you have some sort of local MSI support, If so, then try getting RMA'ed. -
Lol, ok, i wont put laptop that way again, but still idle 60 and while game 85-95 is not a good thing. i want it more cooler, what do you guys suggest, Thermal thing, or a usb cooler or some other thing.
And i still dont know what does RMA mean lol. -
Just keep in mind that if it shuts down at around 110C, then 95C is 15C away from the max, which is a decent margin to play with.
As I understand it, the 95 degree temperature is actually the memory controller, which is capable of withstanding higher temperatures than the rest of the GPU. You'll find that while that's 95C, your other two GPU temps will be a good 5 to 10 degrees lower.
In any case, I've had yet to hit any temperatures quite as high as 95C on MemIO except in Furmark, but perhaps if I ran some more intensive games for a while it might get a little hotter than the ~86 max I've seen outside of Furmark.
If you want it cooler, a notebook cooler will do the job, though.
RMA = Return Merchandise Authorization, but it looks like you don't need it. -
BenLeonheart walk in see this wat do?
2. try a notebook cooler, if not get some thermal paste and apply it yourself.
3. if nothing else works: RMA. -
Some one also mentioned Downclock it(i am not sure what that means btw LOOOL, may be peformance thing, increase, decrease etc), i dont know how to do that, but if it gets upclocked and downclocked easly when i need it(like playing huge game), then that might be the best option.
Any way, what did u mean by throttling, how do u know its doing that, i searched on google, but didnt got an answer lol.
lol sorry for asking soo many questions, i am new to this stuff, my old lapy didnt have those problems since it wasnt a gaming laptop (which was frostrating not able to play new games). every thing was simple with it, and after 3 years its still alive and kicking(just power saving mode lol, in high performance it goes to sleep), but my sis forcefully took it from me lol so i buy a new one. And i looked 2 months to buy the perfect one to match my price, i got this, its not really perfect, but nothing is perfect lol. but so far, I CAN PLAY BIG GAMES. -
BenLeonheart walk in see this wat do?
Downclock is forcing your GPU or CPU to work at lower clocks...
for example, your GX640 has a ATI 5850 running at 625Mhz...
Downclocking would be getting it into 300Mhz, making it run much cooler...
and you could just clock it back to 625 while gaming... OR overclock it to 700/800 for better gaming... (temperatures will go higher than stock clocks)
Throttling is an issue that; when the GPU gets too hot, the GPU downclocks itself automatically to cool down..., if throttling occurs to you in game, you will have a very pretty slideshow of the game (if it runs at 30fps, you might get 10~15 fps while throttling)...
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Just open Catalyst Control Center(right click on the desktop and it should be the first choice)
In it go to ATi Overdrive. In it you can downclock.
But I feel its wrong. Why the hell should I pay $$$ to buy something that doesnt work as it is supposed to. Why should I compromise on performance?
And since the warranty is not an issue, since you wont use it, And since its perfectly okay according to lenient MSI policy to open up your laptop to clean. I would suggest you to actually open it up, see if the vents are blocked by dust or something (I know its brand new, but just by chance).
And here is a tutorial for thermal paste, its for GT725, but it should give you an idea.
http://forum.notebookreview.com/5721154-post5870.html
http://forum.notebookreview.com/5201177-post3877.html
Thanks Lambo Freak, author of posts. -
Thanks for those methods, but i have problem with Catalyst control center, The Override options are not editable, here is the picture: http://i40.tinypic.com/de6ap.png
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That's not a "problem" , just click on the red key to unlock it.
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Yeah, you have to unlock it - press the little key - and even if you did you wouldn't be able to downclock the GPU further than 625MHz.
Downclocking is nice because you can get your GPU to run cooler when you're, say, just browsing the web, and clock back up again when you want to play a game. The AMD GPU Clock Tool is the best way to play with clock speeds, but take proper care not to set the speeds too low or too high, and not to jump up/down in excessively large increments. There is also some discussion here on using the CCC profiles to do the same thing, but for that you'll need to unlock Overdrive. -
Hey how do they have fan speed?
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And Whats the minimum and maximum should i low or high it. -
Nevermind, i did the same way like guy in that topic did, copied his code.
Thanks for the help guys, i will see how low the temp goes now. -
Well, the GPU now settled in 54/55 and CPU in 53/51.
GPU Clock: 400
Memory Clock: 500 -
This will kill your gaming. And this is just a temporary measure.
I would still recommend a clean-up, a thermal re-paste and a notebook cooler(a real heavy duty one)
Enjoy for the meantime. -
The point of underclocking is to do it while not gaming, obviously. In any case, as we've already established, his temps are acceptable except when he holds his notebook with the battery facing down...
I messed up, My ATI Catalyst Control panel dissppeard.
Discussion in 'MSI' started by SuperMAG, May 3, 2010.