E-wrecked and the Whitebook community

I think the 8.12 xp driver from ATI site is not for 3870hd. you should look at its release note. it was supported only 1800xt and under.

 

WOW, Hooper is really mad. I was gonna say we finally get someone from OCZ in here and you just scared him away. Shoulda use the cat nip to lure him closer before dropping that bomb on him.

 

Same day they became public? Alienware site does not agree. Another company that ships this laptop perhaps?

Nice link from 2002, made me laugh.

If you have a problem with me, you address it to me, not in a forum, thanks.

I know you guys don't understand how our support works, I run the forums remotely none of the forum guys work in the OCZ office. I do not always have all the info I need, that is true. It does not mean that I and my team do not give 110% attention to the customer.

I say it again, if you have a problem with any support you receive from me or my team, then you address it to me.

Thank you.

 

Alienware is not supplied by OCZ... what are you talking about???

That link from 2002 was about as fresh as the drivers OCZ has on their support section for the notebooks you didn't even know they had prior tp this one! Those are only a year old though... does that make you laugh? Because you not knowing this wasn't their first notebook and then completely IGNORING the bulk of the post which was the FAILURE TO SUPPORT EXISTING AND PAST PRODUCTS is no laughing matter.

I think it is YOU that does not know how the support works! We made a comment that there is no driver support. The last drivers for this brand new notebook were from June, it is December and the BIGGEST release, the 8.12 ATi video drivers gets NOTHING from OCZ.

Nothing that is except you here spending your time sugar coating the FACT that OCZ HAS NOT RELEASED OVEN ONE DRIVER UPDATE FOR THIS SYSTEM since its release (not to mention your existing product line!) OCZ's main support contact in L.A. - A.J. has told vendors to use MOBILITY MODDER to mod desktop drivers for this system! Your latest "official" release is 8.6 what are we supposed to buy gaming laptops and play at 10 fps because you don't want to do your work and release drivers?

So to recap, "We don't know how it works." We being the ones with the notebooks NOT getting the driver support and in direct contact with OCZ that is.
You on the other hand, the one that runs the OCZ forums remotely and is NOT in the OCZ offices, you give 110%... you know how it works.

You again not being a notebook owner and never needing drivers for this notebook because you probably own a DELL supplied by OCZ. I see.
Maybe we could get that 110% commitment level in the L.A. Branch... y ou think? Because right now I give them about an F.... minus. You also admittedly don't have the info you need (like the fact that this ISN'T OCZ's first notebook).

So maybe before OCZ sends another representative out to the forums like they did in the 2002 post you laughed at, like they did at the Guru of Gaming and like they are doing now... maybe they could GET TO WORK AND SOLVE THE PROBLEM INSTEAD OF TRYING TO MASK IT IN AN INTERNET FORUM!

Nice link from 2002, made me laugh. Yea, that makes you laugh. That's funny. Biggest JOKE in town getting a laugh at our expense. That's not just funny... it's ironic!

 

Alienware is not going to put down their own products. Alienware does not even get theirs from OCZ they made a backdoor deal with Flextronics directly lol.

So we avoid the AMD 17in notebook you have offered for over a year, yet your drivers are more than 30 revisions old?

It was a link to retort to more information to solidify my standings. It wasnt anything to due with the date. It has to do with evidence this isnt anything new.

I dont have a problem with you, however since you came in representing OCZ I figured I would address the problems as a whole. I asked what your title in the company was. Who are you? We are on a public forum and you have a screen name with OCZ in it. What does that mean to us?

Your support? Did you read the rest of the post.

Your drivers are old and outdated and yet their is no news of any up comming releases.

Lets not forget the part where you stated you just got into the notebook industry and look at those drivers.

Your whole post doesnt address 1 of the issues.

 

ok...so my question to you ryderocz....if your just the forum side of things...do you own this new model or have access to this new model? have you had a chance to run through it and the problems many customers face? or have done some extensive research into getting the answers that most of the community is looking for? im a bit tied up right now, so searching yet another forum would take time for me to find what you have spoken on.....

 

Johnksss, no I do not have the notebook, which is part of the problem. It is not easy to do support on something I have not touched.

OCZ will release drivers when those drivers have been approved for release by the OEM (which, we know is Flextronics).

My Alienware comment was in reply to your statement:
"The 8.12 XP version drivers where released by major notebook companies the SAME DAY as they became public"
I checked Alienware's site for this notebook (same as OCZ's, from same OEM) and they are still downloading the 8.5's.. which are older than OCZ's are they not?

Now, I will also stress that ALMOST all of you (especially Mr. Hooper) are talking about the notebook you have purchased from an SI. The support between OCZ and that SI is not, I repeat, not handled by myself or the forum team. We handle any forum support on the OCZ branded DIY systems only.
Mr. Hooper should be going through Killer and working with their contacts at OCZ, not directing anything solely at me. I do not support SI's, I support end users of OCZ branded products. I am merely here to offer any help I can.

 

This is starting to get out of hand.

Ryder, the main issue is: we need updated drivers. This is not a system integrator thing - you provide the same drivers the the system integrators as you do to the general population who buys OCZ DIY kits, and vice versa. So they happen to have a lack of updated drivers too.

At the very least, instead of recommending us to go out and tell our customers to use the mobility modder, why can't your support department mobility mod the drivers there, then tweak them like E-wrecked did to correctly support full-screen resolution and clear up certain bugs? Because until I get updated drivers, I've gotten permission from E-wrecked and will be distributing the mobility modded drivers with his custom .inf with all new OCZ systems that I sell.

I know that you don't do any of these things yourself, but can you please just pass them on to some higher-up? They'll listen to you over us.

 

Hello DarkSmiley,

Yes, OCZ is aware of this and as I posted before, we are waiting for the drivers to pass testing. We will not put non WHQL drivers out nor will Flextronics. The drivers are in testing and will be available as soon as possible.
I have been on with the office all morning since my post here. When available, they will be sent to you guys for distribution and put on our site for the DIY.

 

Well at least "in testing" means they're already coded and will hopefully be coming within the next month

 

ETA was 3 weeks, 2 weeks ago (info available to me anyway), so that should mean within the next week (but of course, I can't guarantee that).

 

Well, Ryder, that seems like a more direct statement than the one made earlier that "they're working on it and this is why the modded .inf community exists". I'm not jumping on a bandwagon here and bashing anyone, I do however feel that this system is amazing.. and if only the ODM/OEM would support it more diligently then it would truly shine. These 8.12 Drivers evidentally have a huge problem with the Mobility Modder - everyone gets BSODs, or errors about MOM not funcitoning.. there's numerous problems caused by Mod Modding the drivers, let alone it's like bandaging up a missing limb. It's functional for the time being, but before long someone's gonna bleed out. Whether that someone is the Resellers that frequent these forums, or OCZ who supplies even THEIR machines. It's not pleasant from the business end, I can assure you. End-users, whether purchased directly from OCZ or a Reseller, will notice the lack of support and no longer care to "invest" a few thousand dollars in a chop-shop style system. Unless by DiY - Do it Yourself - OCZ also implies it's our responsibility to make our computers function without any assistance by the supplier. If it's not intended to be a 100% DiY system, then personally I feel OCZ should offer a bit better support.

 

I think the driver in OCZ site is 8.10. ATI always luanch new driver once a month but It only support desktop. Now WHQL driver from ATI is 8.12. My question is "How long it will be release for OCZ Whitebook?"

http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/mobility-xp

This link is 8.12 xp mobility driver. It support the x1800xt and lower but it was released by ATI. I think the company that should be blame is ATI that luanch new vga but didn't support it at all.

sorry for bad grammar

 

E-Wrecked, you know these guys. When the chips are down it's all, "Yes, it's on the way." so they can buy time. His own statement, "They were supposed to be ready in two weeks THREE weeks ago" is testament to that.

It's just more "Yes man" go around. 8.10 drivers... that does us ABSOLUTELY NO GOOD. These guys aren't gamers, that's obvious. It is a travesty that they don't even keep up with the hotfixes, improvements and capabilities of the drivers at all.

Who in the world would go back to an 8.10 driver (from October) that has gone through 4 (2 hotfixes and revisions) and DOES NOT have STREAM TECHNOLOGY the BIGGEST thing ATi has released SINCE Catalyst?

I can tell I am wasting my breath. The OCZ rep probably learned more about ATi drivers in this one thread than he had ever learned his entire life prior. You said it best, THE 8.12 DRIVERS caught up with the bubble gum Mobility Modder stop gap that was in place for months... NOW WHAT OCZ??? Get your act together!

Their are making TALL cash on this notebook off of the end users, yet the OCZ cashflow goes towards bankrolling extravagant parties in penthouse suite B in Las Vegas for CES instead of supporting the product! Thank GOD though they have the TWO STORY penthouse suite with the bowling lane and private pool INSIDE the room. Yea, that's for real, and it's no exaggeration.

 

Actually, what he said means that two weeks ago the ETA was three weeks, meaning that it should be coming out sometime this upcoming week.

 

Wow, so we can get the 8.10 drivers from October in late December? AWESOME!!! Maybe OCZ will start sending out notebooks that we PAY FOR 3 months later too.

Smiley, after you have heard the same story told on a different day so many times you can read between the lines. Funny how the guy NOT involved has this information when A.J. at OCZ in L.A. said there was NOTHING in the works for video drivers.

Maybe after you get burned a few more times you'll see through this bull poop being shoveled by a different person too.

 

Well, this thread seems to have gotten a little out of hand. Do I agree that it would be nice to have updated drivers and everything? Of course I do. This thread seems to have gone past that and turned into a bash OCZ thread. Not much will likely ever coming from bashing and flaming, etc...

 

The ONLY time we have seen OCZ do anything is when they were forced into it. If they have an OCZ rep doing damage control on an internet forum then people inside OCZ are going to see this. When they see it THEN something can hopefully be done.

You certainly aren't going to get help by being silent and complacent. We have let them get away with this for TOO LONG. Do we want to be like the guys with the OLD DIY notebooks that were left behind and forgotten or do we want to raise cane?

 

That is an exaggeration, OCZ has never had a pool and bowling alley suite for CES.

 

I am talking about the suite they have THIS year. You need me to post pictures of it after CES?

I LOVE how that is what you focus on, NOT the issue, not the problems, you focus on the minutia that solves nothing! Classic OCZ 110% effort... in the wrong direction.

 

I can't solve your issue today, right now for you. The people that need the info, have the info. It will be avaialble as soon as possible.

I will take you for a tour of the suite when you get there, since you are attending too

In fact, make sure to look me up, we can talk face to face to work this problem out.

 

will you have a booth this year?? ill try to meet up with you where will it be??

 

Who is that? Who has the info (names) that is going to take care of it. Instead of "meeting me at the OCZ suite" why don't you tell everyone how much that suite costs, then explain why the LA branch doesn't have sufficient resources to get the job done.

I'm sure everyone will be real sympathetic after they see the dollars and cents of what frivolous things OCZ wastes their money on. The money they in part earned from the sales of the notebook in question NOT being supported.

 

Sufficient resources? OCZ is not doing anything to the drivers. The drivers come from the OEM of the laptop. When they pass WHQL, they are sent to OCZ, when OCZ have them, they are sent to you.

Send me your name and info, I will make sure you are on the guest list.
Zfactor, I should be able to receive PM's now

 

I already turned down an invite from Jessica. I'm not going to benefit from the toil of others like so many within OCZ?

 

oh yeah? guest list huh. where exactly is it going to be?

 

I was thinking of going to CES myself but have prior obligations so you can take the money you were going to spend to cater to me in the Penthouse suite and you can get me a newer version of drivers.

You posted well ours are newer than Alinwares. Who cares. They suck. Lets face it look through some of the benchmark threads and you will see the difference the drivers make.

save yourself the breath until you can actually provide a few answers to the core questiosn that have arised until then they arent really worth the time and effort.

Drivers arent complicated to get released so lets not go there.

 

he sort of is right...it's flextronic's who are the ones getting the driver certified and not ocz. "technically speaking" same wit the bios. ocz couldn't do anything. it had to be flextronics to authorize that if im not mistaken. since they are the maker of the laptop.... (speculation of course) i would just love to talk crazy, but he "still is" the second party and not the first party.

although the clock is ticking on that 3 week wait time. so about next week should be the day correct? sure hope it's not something that has already been modified to work and it's already out by either e-wrecked/k|n/rob@rk

 

Yea, you're right.

Sorry OCZ...it's someone else's fault. I wonder how SI/boutique shops can put out drivers that are current when a multi-billion dollar company can't.

If it isn't the money, or the manpower, it is either the knowledge, or that they simply don't care to.

 

No jumping on either side but the 8.12 were released Wednesday and E-Wrecked had them up and running the same day. Sure some things might need fixing or they have not been tested but E-wrecked is only 1 man how many do you have in your department? As for testing I would love to help you out by beta testing, if you could release an 8.12 that doesn't work properly and then have the community give you feed back you could have an awesome driver on a shorter time span. You might want to propose that as an option. Mod the drivers release them and let us tell you where the errors are, whats wrong with them. It will at least look like you're actually doing something to get issues worked not behind locked doors.

 

Yes but Flextronics will not talk to any SI or End User.

That is what OCZ came into the picture, the middle man, so if we dont push them they in return dont push Flextronics thus nothing will get done.

Call Flextronics and talk to them...=) Or if you want to save a phone call they will tell you they will not talk to you.

OCZ is the one making the profit by being the distributor there in fault they should accept blame.

There are tons of people that modded drivers right off the bat.

HERE is the difference. These drivers are not technically build for the Mobility 3870's and the closes thing we have to built drivers is from JUNE. If they would implement the new stuff released with support for the cards then we could modify INF's etc and have awesoem drivers.

We arent asking OCZ for perfect drivers we are asking OCZ for drivers that have the new stuff implemented and the foundation so we can tweak them.

 

Heh, I think we were sorta on the same channel there Hoop

Edit. This post was on fire, a couple mins. ago and now is dead. 3:46PM

 

i completely understand the frustration level..have been through it many on top of many trying to get issues resolved about this and that. and of course will agree on most of it, but at the same time...look at our driver. the "oem version" is still severely outdated. i don't think their actually is a odm with a current driver. no one wants to put out bunk drivers. you see how we are all complaining now. if they started throwing drivers out. people would be up in arms about it not working. and you know im right. sure, would have the few level headed folks trying to help. but the vast majority who don't know what's going on will be emailing like there is no tomorrow. talking about faulty drivers. this and that. make mine special. hell...just ask dox who does modding for the nvidia mobile driver. people we're on him like he was a rep for nvidia. *LOL*

i know it's not what most want to hear, but it is a part of the unfortunate process the we as laptop owners have to go through. sucks really, but hopefully.. mr ryderocz will put forth that "extra" effort to help this situation along. or give advice to getting things done. maybe even having someone at the ocz site to actually give someone a call. if this is possible. or have them have flextronics talk to someone. since we are now taking on their "quality assurance program" for driver control. that has got to count for something....
if not...oh well.... guess the flames may continue....

 

John,

You're right however we kinda assume that people who buy a DYI notebook might be more into gaming/building/programming and drivers than the regular folks who buy major brands. Therefore I believe the community would be more understanding of faulty drivers than to whats happening right now with no answer. Because with the amount of people on this forum putting an effort to get this drivers working, we might have a stable driver within a couple days if not less.

 

John,

Think of it like this, What if you had drivers that didnt support pyhsx well Physx is to Nvidia as Stream is to ATI

 

been there done that. i did own a laptop (make that 3 laptops) that did not support any of that. and we tried every trick in the book to make it work....but in the end..we had to wait for a driver update....
also, ati had a chance to support physx, but chose not to. for what ever their reasons we're at the time...

skim the other threads about drivers. all kinds of people complaining. (including but not limited to..high end notebooks) hell..im now complaining...lol

guys, im just the sort of guy who likes to look at a problem from all points of view and not just my own.....

 

So we should absolve OCZ of there responsibilities much like if you are a mechanic and buy a car the car manufacturer will just void your warranty because, you have the ability to fix it yourself?

If you are into gaming... it is assumed you automatically have the ability to build and program your own drivers??? Regardless of what people are doing on the forum, ultimately it is not the end user's responsibility. As E-Wrecked posted, the 8.12 drivers do not readily take to being modded to mobility drivers. That's a problem. It is a burden that up until now the end user has shouldered but cannot anymore. We have given OCZ the time and what have they done with it? Nothing since June and just a promise now... so nothing. Correct me if I am wrong.

If the "it's almost the end users responsibility" argument is to hold water, then why is the BIOS encrypted so the end user can modify that too? If we are expected to build, program or modify everything else, might as well give us the keys to the kingdom. Seems like this was OCZ has already done by throwing us the keys and going on vacation.

No, there are too many holes in that theory. Not to mention what is readily accepted and done by any other ODM/distributor in notebooks and what the hardware manufacturers say themselves, "It is the responsibility of the ODM and distributor to supply drivers." If I am not mistaken it is not Flextronic's name on this system but OCZ's. You can't have it both ways. It's yours until there is a problem, then it's theirs.

 

nope! but it's a catch 22.... you would have had to bought from them directly. and if so. like you..i would be on the phone to them directly and not in the forums.... nothing like real tech support to give you a real answer... although it may take days to actually get one on the line who knows more about the workings of a laptop then what's on their printed screen dialog of... "insert your os cd and push enter" *LOL* that happen at gateway a few times. i was asking about a bios upgrade and they said i needed to insert my windows vista cd (which is a dvd) and press f8. hahaha.... to funny.

 

OK so Ill buy a system through them, then when they give me the same answer I will RMA it back.

Edit- But the only problem with that my question will be answered by someone who doesnt even have the system as he stated. Well tahts helpful.

 

How does it change the fact? Do you think there are drivers for people that bought straight through OCZ?
NO
They haven't done thing one (or thing two) to get these drivers. The arguement that it is a catch 22, buy from OCZ direct makes no sense.

I am just trying to help everyone out with what I have witnessed. I have all the latest drivers for my system: http://www.killernotebooks.com/nagamaki/nagamaki_support.html

Me having all the latest drivers doesn't change the fact that many people don't and I am speaking out on a public forum as a community member to try to help. It is amazing to me how many people have already bought into the line of bull that it is somehow the end users responsibility or this situation is ok as it is.

 

exactly!!!!!

now are you starting to understand.... but make sure you have a spare..since you will be without for quite a while till they can...ummmm...fix it.

but they may also have some loophole...you have to pay for shipping...

you know it never gets easy....

but all jokes aside, ryderocz

what kind of benchmarks, performance gains, enhancements or anything else of importance i may have forgot to mention... have you seen with this system, while browsing your forums as a mod?

your lucky running gunner
most every one else with a notebook do not get updated drivers. video drivers in particular. how old would you guess 176.09 or 176.25 have been around?

ok, just found a few interesting things going on...seems flextronics is expanding their production to Hp and dell. so they hold quite a few names under them. along with msi & arima..

 

And if you call flex for support..they'll direct you to OCZ for this notebook. I think hoop mentioned that earlier. I called and got ahold of some lady @ flextronics(health care division), who then forwarded my info to their technologies division, who then called me to let me know that OCZ should be my main contact for support and Flextronics doesn't assist end-users. Round-about way of getting an answer, but any public phone number for flextronics from Houston, TX to San Diego, CA are all disconnected.

 

ryder responded to you pm.. hopefully ill see you there

 

hahahaha, i just got some woman at the head international office who told me to look on their website for the correct department...hahahaha...im working so ill go further with that in a bit.

edit: now that that new line of hp laptops came out...i think flextronics made those as well. (speculation of course) and flextronics reply...go to hp for support. hahahahaha
still trying to get the right department on the phone...

 

Im not buying into their BS, all I'm saying is that if OCZ cooperates by putting drivers we can tweak we would all be better off. And maybe someone tweaking a driver can teak it enough to make it prefect for all.

But Yes OCZ should Provide us with Drivers.

 

imo i like ocz as a company i always have. im sure they will take care of you all now that they have someone here. they have neverlet me down in the past with any products or issues ive had

 

Actually, I haven't had any issues with them personally. I do think they could provide video drivers, or updated BIOS info, etc. But, then again.. Gateway still hasn't released a public BIOS update for the 7811FX. Also, their drivers took 2-3 months to even show up on their support page. If it wasn't for a huge effort on myself, johnksss, and a few other members then there still wouldn't be a BIOS update that is CRUCIAL for the 7811FX. Heck, now I got 8 diff BIOSes available for folks to download..and Gateway? They still haven't released *one*. Sooo.. as much as I'd love OCZ to act before I ask, I understand that it's not plausible. And, there's probably not many other folks out there who disagree. We all want *now*, but always have to wait until then.

 

If they would just provide a little effort the community would do the rest.

Example:

1.A BIOS that could be opened as opposed to locked.
2. Video drivers that support the mobility series with the new stream technology so we can update and edit them.

OCZ has a bunch of great products, however it seems they have missed a portion of the point.

We will perfect the drivers they just have to give the foundation and allow us to do so.

I know if they gave us an unlocked BIOS we could fix the Intel turbo memory, open support for the Intel XTU which I have partially working, and many others. But without OCZ pushing to get us the tools we are a bunch of carpenters stadning around with hammers, but we dont have any nails.

 

You guys are talking in absolutes, like it is never going to happen.

I will keep you updated as best I can when you can expect them. Right now.. next week is my update.

When drivers are done, they will be released.

 

not i ryder..im hanging in till right after next week. if it hasn't happen a few days after that...you get the "notebook retailer" axe!

just kidding!!