New Razer Blade & Razer Blade Pro

I ordered a Blade 14 512GB on July 5th when the estimate was 5-7 days. Live on the west coast. Got my shipment confirmation last night, expected delivery is Monday! Fingers crossed I won't have issues.

 

again they are the only ones that have that 512gb model of the PM841, they must be special. You know you can use FIFO for allocating orders not just for the incoming inventory, I must be retarded because last time I saw things about that "science" called administration, you could pretty much bend those "concepts" to whatever suit your liking and if it worked its OK, sincerely its a moronic state of just common sense applied, there is nothing special about administration or logistics, it doesnt demand brain usage

My views of a company that screws up badly, with loss sales and customer satisfaction going down must be new to your world. But its interesting, if someone did such a large mistake on any company I know they would have been replaced already

For example I worked at the stock market, people would invest through me and I would explain how things are in the market and prospect things that are possible to do or not. IF I was wrong and the customer invested and he lost money, and he didnt have enough to pay it, I would have to pay it myself. IF I was right and the customer still screwed up and lost money, and he didnt have enough to pay it, I would still have to pay it myself.

you see that, aside being an unfair job with little protection, it was a job and I made a ton of money. I saw people screwing up all the time and they got fired, the company had to pay for the money lost. work is not charity, you have to pull up your end, or they will fire you. unless you are working for the brazilian government like Im now and dont need to pay attention for productivity or other goals and its ok to not work

 

that's great. Probably means those of us who ordered the following week will likely get ours by early August.

 

Looks as though the estimate at the time that you ordered was only off by a couple of days.


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You guys need to understand that not everything goes as plans and that delays happen.

I work in the quoting side of construction projects and I see it happen on every job. Deadlines are set but aren't always met because of details that might still be floating in the air. And so extensions are put in to address these details to make sure that when everything is completed it's 100% working.

Be patient and give them time to do what they have to do to get you a good product. Keep in mind that they can have an ETA to send out 100 shipments one day, but by mid day discover that there have been defects in some of the manufactured parts or what not.

I ordered my blade on the 15th of JUNE and had to wait till the 18th of JULY. During my wait I had read posts on this very thread of people ordering just a few days before me and receiving their shipment after a week. I had to watch the release date for my shipment change from 2 weeks to 4.

And during all this I've sent over 12 emails to the razer support team trying to ensure in every way that I can that nothing delays the process of my order and to each email, I've received a response at a reasonable time. I cannot imagine that I'm the only one with inquiries. And not once did I complain about the time it took for them to process my shipment. I'd rather wait a week, get a good product, then receive it 1 week early and find that there's a defect and have to ship it back to get it fixed or replaced.

 

As the discontent with the shipping delays seem to have kicked back up, thought I would offer a few points.

A summary of the situation goes something like this:
- An unknown number of people who have ordered new Razer Blades have not received their product yet.
- No orders appear to have been released by resellers (at least in the US). Amazon still lists the new Blades as pre-order only.
- Repeated queries to both the resellers and Razer have not yielded more detailed information on either a specific delivery/release timeline or the internal policies surrounding the release of new products.
- Min-Liang Tan (Razer CEO) and Razer customer service have responded to several direct posts on Facebook, Twitter, but neither has directly confirmed a date or policy around resellers.

Current arguments:
- Razer is incompetent either in anticipating demand, manufacturing enough product, and/or has terrible customer service. People should be fired because of the release delays issues.
OR
- Nothing is particularly terrible about these delays or this level of communication; people who are upset should be patient and recognize that this is occasionally the way new product releases work.

Thoughts:
- This is a situation characterized by imperfect information. People who are upset about the lack of detailed information assume incompetence, professional negligence, or apathy on Razer's part. The problem with these assumptions is that we don't actually know a whole lot about what is happening behind the scenes. For instance, Razer may be in the late, late stages of negotiations with Amazon on the release/distribution of the new units and there may be some contractual issues holding up the release - a completely realistic scenario that a CEO isn't going to tweet about. Conversely, Razer might also be caught up on 80-90% of back orders, have totally blown their projected sales out of the water, and might not be operating under the same level of opening-day urgency that they were a few weeks ago. Also something they probably wouldn't post on their FB page.
- I actually think the level of communication has been rather high - relatively frequent responses and updates through various mediums/sites. Personally, I think social media has created a sort of double-edged sword, since it's both an opportunity for companies to stay engaged with their customers, but also sets the expectation that they always respond and always with the answers people are looking/asking for. From working regularly with much, much larger consumer goods companies than Razer, I can say that it is a somewhat unreasonable expectation that a manufacturer (much less its CEO) releases internal policies on things like distributor/reseller negotiation or alignment. Given some of the rough/crude comments I've seen on Tan's FB and Twitter pages, I've been impressed that he's responded at all; there are a lot of trolls and hilariously demanding people out there on his back (myself included).
- Also agree with points above that Razer isn't likely to fire people over the current set of complaints. By any (limited) measure, the release looks like a massive success. A COO or VP of Operations is unlikely to take flak for previously unanticipated levels of demand, and a VP of Sales or Demand Planning is unlikely to be let go because they under-projected sales and heavily over-delivered. From a cash flow perspective, it is preferable to have low stocks and high sales in a business based on high-value / low-volume units; a smaller company in particular is incented to forecast a bit on the lean side because overproduction could literally sink you. Being real, I suspect there are a lot more bottles of Dom being popped than pink slips written.
- All of these things being said, unless anyone has stats on total units shipped versus forecast, average open order times, etc., any speculation on the nature and climate of their internal operations is likely to be speculative at best.

Current conclusion:
- Blade has only been out for 5-6 weeks. There's a lot that goes on in the release of a new product that can add complexity and there's a lot that we honestly just don't know (nor should we necessarily have the expectation to be told). After waiting a month to receive mine, I find that it has been worth the wait, but I can totally understand if other people feel/felt differently.

DISCLAIMER: it is a lot easier to wax poetic on patience and game theory after your Blade has already been delivered : P Gl, hf to everyone.

 

You just touched on the major complaint. The current orders are not reflecting a projected ship date. They just remain "in process" until the actual ship date. Thus the current purchasers are not being alerted to the projected shipping status of their orders.


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I agree that it would be nice to have more detail on the status of your order, but like pkchoo and I have said, there are a lot of things that go on that we don't know about that can creates delays or issues with ETAs.

As a lot of us have had to wait over a month to receive our own shipments it shouldn't come as a surprise if you've been waiting for a week and still haven't received anything.

 

I assume that your blade was delivered already.


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Hey look on the bright side. Maybe they are having issues with the LCD supplier and will be forced into using an ips display.

 

Yes, I received my shipment yesterday.

 

If only...

 

Could you imagine? People who already received their Blades would be sending them back all will-nilly. Razer would be sending out messed up laptops and would still keep taking orders while they can't handle the logistics of their current ones. Oh, it'd be so...similar to the current situation.

Kojaku

 

I have to say Razer is pretty on top of things. I shipped off my laptop Wednesday due to a defective screen and got a call this afternoon telling me they will send me a new one asap. They are doing their best. They just can't make these fast enough. It's all part of the growing pains. One day soon I think they will be Apple-sized.

 

Yeah, that fact totally didn't escape me. But what can you do? It was still pretty close; I'm not disappointed, just excited

gl to the rest of you waiting

 

Not even close...

 

I have a Razer Blade Pro for review this week - consider me impressed so far.

 

I bet you can run some bounties on that lappie

 

..and that's why their logistics ran into trouble. They were unable to accurately predict the demand, which is why they were unable to gear up their production and despatch facilities adequately, and they were unable to build up large stockpiles prior to the launch. A lot of money is needed to do this well; now that they have it, I expect future products will be handled better.

 

Ordered my Blade 14 512gb on the 4th July. received a shipping confirmation on 12th July. Have it shipped to a 3rd party shipping company to my country, as I am not a US resident. 17th July arrived at the 3rd party shipping company. Now its up in the air on the way to me !

 

Singapore, IIRC? Best of luck, awaiting for my repaired one from 3rd party as well

 

whats IIRC ?

 

If I Recall Correctly =P

My Blade is actually stuck in the FedEx center an hour away from my US delivery address. It took me 4 days to send my Blade from the Philippines to the US, while it's going to take 6 days to get it from Razer to my US address in the same state. Lol.

 

Demand is that high huh?

Here's some of my brief thoughts on the machine:
-Fantastic build quality. Originally I thought the base was unibody, the top and bottom fit together so well.
-Quality display. Anti-glare, 1080p res.
-Speakers - they're surprisingly decent.
-Keyboard - excellent feel.
-Fan noise - it's there, and noticeable. That's what you get for using a super-thin chassis; can't have that big of fans because there's no room, so you end up with small fans spinning fast = noise/whine.
-Touchpad - the integrated display is really an innovative AND useful feature, I love the functionality and the potential for use in games, Photoshop &c.

The price/performance isn't spectacular compared to competing Sager/Alienware notebooks, but they can't touch the thinness, exclusivity and 'cool' factor of the Razer.

 

on the 17 not so much but on the 14 you can get an almost new death star in exchange

 

Blade 14" came in today, I agree with the screen criticism, but I think I can live with it.

It does get toasty in the back. Front stays cool. I have an ir thermometer which I can get some temps with if there is interest, but just subjectively it is quite warm.

Boot times are snappy. Touchpad is great. Buttons on touchpad are meh...

I had a single stuck pixel, but after some gentle massaging, some suck pixel videos, civ v finally got rid of it. Nice!

The size and weight are incredible though. Really nice. With the traveling I am going to be forced to do this year, I think the portability will win out making this a winner despite some of the flaws.

 

I just ordered the 512GB Blade for $2070. So excited!! It's going to take 2-3 weeks till I get it correct? Since it said back order it red letters when I was in check out

 

What is this gentle massaging you speak of?

 

Meh, I had a Death Star but the damn Rebels blew it up at Endor. I don't get how that happened when I put a legion of my best troops on the ground and had dozens of Star Destroyers guarding it. Needless to say, I'm still hunting Han Solo for that embarrassment.

I'll keep the Blade, thanks.

 

If people really wanted to send a message to Razer they would cancel their orders, the only message that a business will listen to is a financial one. Razer as any business only cares about customer retention to secure future profits, not because they truly care. This is a fact of life that all adults I am sure realize.

In this case orders have obviously blown away their estimates on initial demand "not unlike previous releases" and they are struggling to keep up. I am sure if a large number of customers cancelled their orders, they would respond more aggressively with more public relations and communication. However I think we all know this is not the case, I bet the demand they are receiving for the blade 14'' is staggering. Being overrun with orders, I am sure they are focused on how to keep up with demand without compromising quality.

P.S Bully in highschool ? Dude this is a laptop forum every single user here surely got their butt kicked in High School myself included lol.

 

What was your order date and what was your ship date?

 

Order was complicated... I had to cancel my preorder because I was moving 4500 miles away, and it hadn't shipped by July 1st... so I reordered on the morning of July 3rd and recievied it on July 18 - just over two weeks ( but it had to ship to alaska )

@panda : some people say that gently pressing on the screen where the stuck pixels are can help them set right, but it didn't seem to work for me. I also tried the stupid videos to "fix stuck pixels" also without anything. Strangely though, playing some civ V did the trick. Not sure if it was a combination or whatever, but super glad that it got worked out as it was really bothering me.

 

Weeeeee finally got the shipping confirmation this morning. Ordered the 256gb very early on July 10th.
Now I kinda wished I stayed with the 512gb instead of switching to the 256 in hopes that my order would get there sooner but hey, definitely not complaining.

 

Hope that means I will get my replacement soon as well.

 

I ordered my 512gb on the 10th! Haven't gotten a shipping confirmation yet tho.

 

I have a very bad memory problem, I think you meant the DS2 was built on kashyyyk and that the 501st fought bravely against wookiees and not teddy bears, and due to the loss of battle meditation and the genius of Mr its a "lobster" trap, that the glorious empire lost there.

how about 1 death star and a blue guy military genius?

 

Just installed Nvidia beta drivers 326.19 NVIDIA - Download Drivers

Have not ran benchmarks but they have got to be better than the old one that shipped on the blade 14.

 

My Pro's RMA only took a few hours to be completed. Literally, it arrived Razer, then a few hours later they emailed me saying it was repaired. Hopefully it's the case for the Blades too!

 

I would have to imagine that it was either a loose connector or that thy are just doing full system replacements. What was your original issue?

 

They told me they were sending me a new replacement. Bad screen here though.

 

Now we're talking.

 

Grounding issue, so I'm guessing a motherboard replacement. From my understanding, it's still my original Blade (I hope), wouldn't want to download all the stuff again. Lol.

I would imagine it would be even a faster turnover since it's just a receive-send off process. Hopefully.

To be honest, if we got passed this demand surge because the product is new, I highly suspect that Razer would be willing to ship off replacement units first to avoid players having no system. I mean, gamers need their daily doses of games, AT LEAST

 

I think I saw this posted somewhere else but I can't find it, so I hope it's okay if I just ask. The heat escapes through a vent and pushes it in front of the screen right? Will the thermal performance drop if the laptop is closed or damage the screen? (refering to RB 14")

 

^i would hope not but if so, I don't think it's too much to keep the screen open and turn off the display

 

It's just that it's easier to put the laptop closed under the desk slidy-thingy in college. Does anyone know whether or not a closed RB 14" will damage the display? (due to the vents/heat)

 

I wouldn't do it. Not with how it vents. Or you could try it and report back after playing MetroLL for 15 hours. =)

 

Not sure if I understand this correctly, but this is while plugged in to an external monitor right? Lol.

My brothers current 14 inch has an issue with the screen being closed as well, sometimes it doesn't detect that I want it to sleep or hibernate when I close the screen, so it's still in gaming mode. This issue has been present for probably over a year now and hasn't been fixed (dunno with him), screen seems fine and no overheating issues outright. Although this is a different unit with heat probably venting out elsewhere..

 

Yeah, I heard the RB 14" thermal solution was to dissipate heat out in front of the screen.

 

Wait... are you saying you can't keep the laptop closed while gaming on an external monitor?

 

So if I bought a 256gb blade and wanted to add a second 256gb msata to the empty msata bay would that void my warranty? I'm looking to save a $100 here and amazon has crucial m4's going for $200. Thanks for the help!