Razer CEO covering up cheap/poor design of Razer notebooks

Here's the problem with your comment:

Most of the people here in the Razer subforum do in fact have the disposable income in order to buy a Razer laptop. For whatever reason, they thought that the price of the laptop was in line with their desires for the laptop (thin gaming laptop, etc), or got one at a discount (same principle though).

Hell, I also have the means to buy a Razer laptop if I wanted. But I don't, because desktops are better the problem is that....

A piece of hardware is not as valuable as its price tag if there are defects present in it

(And other considerations, like price-per-performance mentioned earlier, but I digress)

It seems that you're willfully ignoring the first post in the thread, as well as other posts here detailing problems with their laptops and/or problems dealing with Razer support and are continuing on with the "My experience was good, therefore everyone else has invalid experiences" argument.

I'm glad you have a good experience with your Razer products. Personally, I've had excellent experiences with my HP and Lenovo business laptops. Never had a hardware issue with them and never had a bad experience talking to their customer support. However, I also know of people here on NBR as well as people outside this website who have had issues with their Elitebooks or Thinkpads, and sometimes even had issues dealing with their support agents.

Now, wouldn't it sound silly for me to claim that they are wrong about their experiences, or that they are simply telling invalid tales? I would say so.

==============

TL;DR: Razer customers bought laptops costing several thousand dollars. They expect them to have a certain amount of quality control for that money. Razer isn't helping things with their support policies.

 

I'd love to see their internal RMA numbers compared against sales. I know that won't happen but it would definitely put how widespread the issue is to bed.

 

Except when they crammed a Sandy Bridge CPU and Radeon 6750/6770 GPU into the MacBook Pro, which would thermal throttle like crazy and eventually cause the GPU to fail because the solder wasn't good enough. The company needed to issue a repair program for these machines because the rates of failure after the standard warranty expired were so high. Here the thing - Apple eventually did step up, acknowledge the fault with the design, and provided customers remedy to get their machines fixed for an extended period of time. Now, I was one of the fortunate few who never experienced this, despite running my machine pretty hard for the four years I owned it. It did have other issues, but Apple's customer service, both over the phone and in store, was beyond reproach. They at least acted like they were genuinely concerned about my problems and fixed them promptly and courteously.

Had Apple seen fit to equip the new MacBook Pro with a GeForce GTX 1060, or even a 1050Ti, I would have bought one yesterday.

 

Never mind that it would be bad PR, but even normal RMA ratios would scare your Average Joe with a bad understanding of statistics.

 

This is true, it was more curiosity on my part to compare them with numbers from other manufacturers and I love statistics. An industry-wide analysis of actual sales to repair numbers would be so cool. Once again, I know it won't happen but the more data the better.

 

Wonder why they didn't, I'm sure you're not the only one.

 

Number one reason is probably thermals, since the Radeon 460 Pro that the MBP uses only has a 35W TDP. Second is likely cost because Apple wants to maintain margins on each hardware unit sold.

 

True, no way they could keep the form factor and price point.

 

The Hiroshima Atom Bomb would be like a little firecracker vs. Razerbook with stock performing 7700K. The game would fly to heaven
If you have some money left after spending huge +$ 4,000 on this BGA machine with [email protected], maybe a BGA Rework station can fix an upgrade to a faster BGA chips? Like the 6820/6920hq? I think you can get hold on the BGA silicon on Alibaba.

 

Looks like the RBP 2016 gtx1080 performs at about 88% the graphics performance of the Desktop gtx1080, not too shabby for something under an inch thick.



Really looking forward to MSI/Asus/Dell competing in the compact gaming laptop segment sometime in the future as it will only push each brand to improve year over year until we see full sized graphics cards in tablets .

 

A few words - Physics. And not going to happen because of Physics.
There is only so much heat that can be dissipated effectively.
Think about it, if the cooling wasn't a problem, then why did Razer go with the 6700hq and not the higher ones?

 

Or maybe save $10 usd on a laptop they sell for +4000

Both scenarios is crazy. Pair Gtx 1080 with 6700hq are almost the same as buying 1080Ti and i7-6400 for your next desktop build. Will work, but nothing more.

 

A desktop GPU in a Surface would be amazing. I can dream. Only a dream likely because of heat dissipation concerns, but a good one.

 

I know it wasn't designed for gaming (of course, neither is the MacBook), but if the Surface Book had a decent GPU in the keyboard dock, I'd have also very seriously considered it.

 

Don't the new ones have TB3? Could maybe have an eGPU setup.

 

No Thunderbolt on any Surface product, not even the new Studio iMac-looking thing. A Surface Pro tablet with a Thunderbolt 3 port that supported the Razer Core would be as hilarious as it would be awesome.

 

Gtx1080 eGPU on a tablet -

 

Funny thing is, i7-6400 can be unlocked so its practically a 6700k. 6700hq is stuck.

 

Something must be wrong with this Laptop mag ranking....maybe they rank based on the amount of advertisement by the manufacturer.
http://www.laptopmag.com/articles/tech-support-showdown

 

Hilariously awesome you mean.

 

While I do agree that Apple customer support under warranty is the best there is, the rest of it is way off.

 

Hilariously awesome like a Cadillac CTS-V wagon with manual transmission.

 

Yeah, [email protected]
http://hwbot.org/hardware/processor/core_i5_6400/
But who would buy this processor with 1080Ti? Is purchase of expensive laptops different? It shouldn't be.

 

Was not aware that existed, but yes.

 

Are you saying AMD's Rysen is a powerPC chip ?

 

It is a very powerful chip for productivity tasks.

 

o/ *Waves Hi* Do you guys sell Razer products ?

 

What makes your assumption silly is the fact that you really think that some people like myself actually pay full retail for Apple etc...LOL...Nope. Deals can be found.

More so then getting hung up over the price, a lot of us are actually getting baffled at the willingness of those who will drop $4000 on a crippled machine. Like @tenner@XoticPC has pointed out, "At that performance per dollar you pretty much have to be buying it to show off the brand name to people who don't know better." - Bingo.

But hey...to each his own. I just can't wrap my head around or make any logical sense of paying that much for an inferior machine with major integrity issues coupled with some very nasty people running the company. Their morals and ethics are just as bad as their (baklava - finger nail 'engravable' heat sink) + faulty cheap components.

If you haven't read my earlier comments, I'm all for innovation, but straight up copying Apple almost 1:1 and trying to copy their over priced business tactics, while offering crap under the hood isn't exactly anything to be proud of. Now that is silly....

 

Indeed. I can only speak for the older (mid-late 2015 and below) MBP's of the ones that I own, but those to me are the last of the good MBP's. I even have a mid-2012 MBP fully maxed that has been rock solid with Samsung chips. Never had an issue and the laptop is barely ever turned off so it remains on around the clock. That's why I have it as a five star in my rating. Talk about good components...which has always been top tier up until Cook....it's a different story now.

 

Exactly - cheap knock-off versions of a more recognizable brand. It's really sad cause there is a LOT of potential i slim machines. If there had been more care put into these devices, Razer could have easily been getting glowing reviews from the community but alas - all they want is money and lots of it.

 

Based on what? your opinion? How is that supposed to carry weight with people that are not so emotionally involved against companies like Razer, Dell or Apple? Sometimes I think the haters in here lose perspective on how many people really read or post to these forums versus how many people purchase computers. Give me some hard facts and comparative analysis that back up your opinions before you start declaring them the law of the land, please. Otherwise I see you as a few disgruntled people that do have hi tech computer knowledge that I do not possess yet I find irrelevant to the common computer user who would rather go on the information and data provided by personal experience, marketers, YouTube reviewers, the companies themselves and perhaps magazines such as PC World, Laptop and MacLife. I apologize if I have come off as mean spirited or smug as I really do understand that you are passionate about what you believe. However due to the name calling such as saying that I am a cultists or stupid for spending $$$, you lose any validity you might have gained when this thread first started. Truly it astonishes me that some of you think that Razer is such a badly run business as if you know this because of all the multi million dollar businesses you have run. How many millions of consumers do you suppose have purchased gear from Razer? Ten? Hundreds? Yet the few hundred that come in here to complain establishes what? How can so little carry so much weight with you all? Do you think that Bill Gates or Steve Jobs were not nasty to prospective customers at times? Of course they were as they had abominable people skills. A head scratcher I tell you . Alienware/Dell/Apple/Razer Fanboy forever!!

 

If there's one thing I miss from the LTT, that is the ability to mark posts as "funny" - hot damn did I just have a laugh.

Do you really believe that thousands of people are buying Razer laptops? Not even close. For example - among all the forums in my country with a population of 7 million - I can only confirm 2 owners. 2. Let's be generous and say they're 5. That's still absurdly small. Now, this is just one country - though I am pretty damn certain that the amount of people who buy the Blades is very very small. How many people on NBR have them? Less than 1000 - hell, even on the Razer forums I can only see a limited number of users. The amount of people having problems is indeed very high - much more than any other notable laptop OEM.

On a different note - a great person once said "Knowledge is power" - knowledge is NEVER irrelevant to ANYTHING - simply thinking that should make you ask yourself why you'd rather not know something. It is now widely known among tech enthusiasts that Razer laptops internally are, simply put, cheap. A lot of smoke and mirrors for what is ultimately a pretty poor design. I don't care if that upsets you, it's the cold hard truth. And before you accuse me of fanboying - E V E R Y M A C H I N E H A S I S S U E S - even mine. The important part is owning up to it and coming to peace with it.

It's kind of silly how you claim to not be part of the Razer cult but you're doing what the CEO constantly tells people to do - "evangelize our machines to everyone! We'll give you toasters and RGB toothpaste". Min Tang is a joke - his behaviour and blatant lies should be enough to prove that point.

Seriously, take a breather and look in the mirror.

 

Blazer keeps assuming he's retarded, I'm not following the logic either. However his emotions are working him over to much to the point he's refusing ( since I doubt he'd purposely ignore a question of the topic on purpose to troll ) to answer questions based on the companies actions
etc.

He ignored @D2 Ultima 's detailed response to him completely, so it appears he may just be here to attack people in hopes to get reactions, which I'm not sure why someone complaining of childish demeanor would commit such childish antics.

Not to mention he's not aware of Reddit/OCN/TI and hundreds of other forums out there as well as main ones that users post information to, as well as the facts that have been put out on physics/science on why things won't work and why they're being ignored and blocked by Razer when fans/consumers themselves bring them up.

 

Accessories only right now.

 

Better this way

 

Definitely, given the return rate and issues currently, last thing XoticPC needs are people blaming them for the hardware failures and design issues.

 

Its pointless replying to his posts. Add to ignore list and be happy.

 

Maybe it's stockholm syndrome of a crappy laptop.

 

As a long time MBP and iMac owner I can tell you from first hand experience that Apple's cs and warranty is top tier.

Your comment about being emotionally involved...isn't it actually the other way around? I don't think common sense needs hard facts and comparative analysis to be understood. The glaring question here is if whether those who have over spent were blinded by Razers lazer, before making a not so sound decision to spend $4000 on a >$2000 laptop?

Although there are haters, you can't classify everyone who speaks out to be a hater. There are a lot of veterans on here who has seen it all so of course seeing such circus stunts like a $4K for a 6700HQ is going to mean more to them than the newer generation of consumers. This also means that a lot of the newer generation will also fail to comprehend the perspective of a good buying decision .vs. a poor one.

Also, one doesn't need to run a multi million dollar business to see through the lines. Take for example a music artist who writes and plays his own instruments. Who's the judge of whether that is good or bad music? = The people, not the artist himself. ie... You don't have to be a coach to be a professional athlete and you don't have to be an athlete to be a professional coach. The same principle applies here.

I would not bank on those mainstream reviewers, but rather pay attention to what the real tech enthusiasts have to say about the nitty-gritty on the truth of the matter. Most of those mainstream reviewers don't know jack and they cater to the mainstream consumer base with just fluff.

Ex. RBP has a GTX 1080 and a 6700HQ and calls it, "The desktop in your laptop," + "Desktop replacement?" ---

The real head scratcher here is seeing some folks still not understanding the main points that are being made. It's really not that complex.

To keep it simple, to pay $4K for a 6700HQ is just crazy. That's the bottom line.

I'd be careful who you call a fanboy. Blazer? Razer?

 

Blazzer.

 

I don't want to use the ignore button. I read rather what they post and have my own thoughts about what is written. Often I have a good laugh with myself. I speak also with myself, and often wondered if what I had just read could be correct, LOL

 

7 million is a very small sample when you compare it to the United States of over 300 million and other large countries where Razer sells its products. Still do you know all 7 million people? Are they active on those forums. Now this is a funny post, seriously. You really think so few computer gamers buy Razer products? Why in the world would Best Buy, Frys, Target, and dozens of other big chain stores sell Razer products if the demand wasn't there? Oh wait, you saw on this forum/thread that nobody is buying them of the 10 people that post here so that is enough data to prove your point?! Now that is funny, man. Thanks for the lol, making my day a little brighter I do not think anyone in here is the R word that Luna used. I just think that you have lost perspective on how serious this issue you have built up really is.

 

Would you turn this down as a Christmas gift?

 

You really gotta learn to calm down, you keep dismissing everything people are responding to you and asking you with and only attacking people that are trying to give you comparisons, if you plan on trolling then please do it elsewhere, however if you do intend to bring any insight to the discussion vs talk in a simplex format then at least show enough respect to answer people that have taken the time to break things down and explain it to you. It would greatly help if you formed a perspective before bouncing off the walls with bashing. Since you continue to avoid the questions however its becoming quite apparent that you're only here for your own benefit, so unless you would like to respond to anyone here in a non child format of invoked emotional splatter, then there is no further use of attempting to communicate to you. I'm very sorry for your loss though, and hope ur day gets better.

Also please refrain from spamming the thread with multiple posts, letting personal emotions get the better of you and doing child like actions is not condoned here.

 

How many Razerbooks units are sold each year? The number will be lower than what you think. Take for example the Alienware... Most people think that the number of AW BGA units sold is immense. But the numbers sold, may be completely different. Razer laptops are still only a niche product vs Dellienware. Expect low number sold, but high numbers with RMA.

 

Hi LunaP. I am not "worked up" as you allude in your comment. I am quite passionate in my disagreement with most of the opinions of Razer products in this thread. I apologize if disagreeing with your opinion seems dismissive to you. Disagreeing is not a bad thing though most of you act as if it were. The point I am trying to make with you is that I have seen no evidence to support your ( and the others in this thread) assertions about Razer products. Show me incontrovertible facts that support your statement. Show me data that supports your argument. I have given you mine such as it is. I base it on my years of experience with Razer products. The size and establishment of the company and the verifiable amounts of goods that are sold throughout the United States. How can you refute that with a few naysayers of the products produced by Razer. Don't you find arguing a position to be enjoyable? I certainly do as long as we can refrain from name calling. I also fell into that trap and apologize for that as well. Oh and the multiple posts was an accident as my computer hung up when I was trying to post, so I deleted the triplicated post and filled it with those awesome photos

Good post Papusan. Though I was looking at all of Razer products. But still the number of people in here complaining about Razer products is still tiny compared to the numbers sold. How could anyone argue against that?

 

Thank you for reiterating the words of others towards you, however attempting to mimic others in hopes to gain a reaction is pretty childish as stated, theres nothing wrong with debating, however you need to actually debate to debate, which you're not doing at all other than going out of hand to say outlandish and illogical things and purposely ignore people when they're giving you facts and information and to this point you're still ignoring D2's, mine, and others questions to you about the issue as well, your main focus is #'s and protecting razer.

If you'd like to debate and argue the situation then do so, we do welcome your input, however you've practically given none since you started ignoring and throwing random tangents. I do hope you sort your confusion on whos doing what, however its clear that we're not going to get riled up just because you're trying your hardest to provoke things. There are plenty of other forums to do that

 

I'd refuse it.

Mainly because I would educate people on something that costs $4000

If it were $400 like its supposed to be, then I'll let it slide

 

I'll go find the financial information to back up my assertions. Now I would ask of you to find solid evidence of yours. All you say is we have presented you with proof. No you have not. So please if I missed that restate it for me. Thanks. Please stop the name calling such as childish. Thanks.


Sent from my iPad using Tapatalk

 

There's no name calling, you're just doing what you can to derail the thread, nothing more. The facts and evidence are there, we've invited you multiple times to read the actual thread, and presented the information to you multiple times, however you continue to ignore it and keep speaking only of #'s as your only form of argument. It's as if you're waiting for people to stop responding to you so you can say " See I was right nothing to refute " your continuous efforts to ignore people are quite clear.

I'm done responding though because clearly you have your own vendetta here, however the fact that people aren't instantly agreeing with you seems to highly trigger your ability to think rationally and respond as such, if you ever do manage to calm down and stop coming up with your own stories on things and do the community the benefit of reading using the skills you were given, and then respond that will be great, until then you can continue to argue the only part you seem to be capable of since you're clearly afraid to address the actual mentioning in this thread. Mind you, the number polls started from your convo, which people clearly responded to you in clear details, however you have not once done the respect of responding to anything else since. Not to mention when clear questions are asked you attempt to spam the thread multiple times with pictures to hide the previous responses.

Since your childish schemes and efforts are clear there's really no reason to waste any further effort in communication. I wish you well with your product, and while you continue to do your best to help cover things up we'll continue our efforts to educate people that are looking to learn,understand, debate,argue, etc.