Ask the Resellers! Questions to Reseller Thread.

Yes and No, this looks more or less like there is slight tension in the bottom area of the panel where it is held on.
Sometimes a trick might be to take the panel out, and loosen the screws holding the brackets that allow it to be held into the panel cover, the two brackets that line either side and have a few screws that bolt right into the panel itself on the sides.
Then when they are semi loose, see if they can align better or leave them semi loose, put the panel back, try with just a screw here and there for perfect fit and to hold it in place and see if that makes a difference. try and play with the pressure on the corners and when it seems fit right get it set up that way.
The margin for movement here is very tiny. If this is not a fix, then this is simply just the panel itself, but it should actually be very uniform, much more then shown, although - not 100% perfectly uniform, if you know which panel it is for example, we can always google it and look it up, and see what to expect, but this picture shows enough bleed that it looks like it's possibly being bent in the corner or have some pressure, hard to say. You can of course simply try warping the panel slightly manually without opening anything up, you know, bend and twist the panel ever so slightly, like do not damage it, this is just to see if it goes away or to see how warping or bending manipulates the bleeding, to give you an idea if this is normal for this panel or if it is simply a pressure thing. If it can be bent like a few mm and the bleed goes away then try the method I listed or some derivitive of fixing any bend. Sometimes it's simply the hinges are tighter on one side then the other, like imagine the left hinge in the picture is pushing forward while the right hinge is neutral with no pressure.

 

Thanks woodzstack. Luckily it is not my laptop, I was unpleasently surprised to see a picture of this amount of backlight bleed though. My laptop has arrived and in daylight I'm glad I haven't seen any backlight bleed yet, hopefully it wil be the same tonight when it's dark, that would make me one happy camper.

 

So a couple of questions for Clevo resellers:
a) Are there any accredited repairers in New Zealand? I know Australia has a few, but shipping to Australia is just as inconvenient as shipping to New Zealand!
b) Is there a source for parts, in the event something such as the motherboard fails?

I have started planning for my long delayed update. My choices are either to go back to desktop and build my own or purchase a Clevo - as basically I'm after a ridiculous desktop in a laptop form factor . However the lack of NZ Based resellers for Clevo mean I'm exposed to taxes on import (which is fine) and lack of local warranty support (which is a bit scarier).

 

We have lots of New Zealand customers with our EVOC High Performance Systems branded Clevo laptops. Many of them have purchased the HIDevolution Global Warranty, and they all get lifetime Technical Support from us.

Shoot me an email at [email protected] and I will reply with details.

 

Probably a simple question:

I just got a Clevo P870TM with 8700K and single GTX 1080... Can I use a single 330W power supply with it or must I use the link box and two 230W power supplies?

I also have a P775DM3-G I'm retiring with the same spec (but 6700K) which came with a 330W power supply and that has been more than enough...

Why was there a scary note saying to use both and never just one? Are they assuming I only have those two 230Ws and that 230W isn't enough? That's fine but I'm wondering if it's something else.

 

The way I understand it is if you have 1 video card you use 1 330w brick and 2 bricks with 2 cards.

 

That's exactly what I'd expect, too. I'm not sure why this setup came with two 230W bricks but even the instruction manual mentions it, the P870TM-G comes with two 230W, the P870TM1-G comes with two 330W. I've never seen that from resellers like Sager and Eurocom, unless something has changed recently...

But to clear things up, the coupler/mixer/doubler/whatever, the little box you plug both bricks into before going into the laptop... That just allows you to supply more power (presumably with load balancing), right? It's not doing anything clever with different voltages at different pins, is it?

 

Never heard of them coming with anything but the 330w but I'm not an expert by any means. I can say with confidence that the 2 into 1 adapter simply combines the power to run laptops configured in such a way to need more than a single power brick can provide. No voodoo in them.

 

Thanks for that, I can't imagine it won't run on the 330w but wanted some reassurance because of all the warnings all over the box. Again, I'm thinking that's because it came with two 230w bricks and they're worried people will just plug one of those in which wouldn't be enough but a 330w should be.

Edit: For anyone curious, it works fine with a single 330W, maxed out power consumption I saw was 340W at the wall under stress tests.

 

Hi !

Any european clevo resellers who has P955ET1 with 60hz or 144 hz display ?

Because the only option i'm finding right now is only 120hz tn display.

Some were advertising their p955et1 units with 60hz or 144hz panel but after inquiring them for further info about it they realized it was an error and so it looks like only 120hz is available.

For instance Metabox (australia) has fhd 60hz,120hz,144hz and even 4k option.

Maybe a clevo decision to no let european resellers to inquire for units with 60hz or 144hz display ?

Any news about it ?

 

Try EUROCOM, they probably have a variety for you with the cable which you might also need.

 

Eurocom does not sell p955et1 and i don't want to do any manual display switch.

i just want to know if clevo allows european distributors to inquire for p955et1 units with 60hz or 144hz display.

It seems so weird that a notebook intended for 3d cad applications/productivity thanks to its quadro p3200 is only available with a 120hz tn display more indicated to gaming world !

 

https://laptopparts4less.frl/Clevo-P955ET1-Quadro-P3200-laptop-samenstellen?filter_name=p955
Frequency isn't specified but it says IPS, so i guess it's the 60Hz

 

EUROCOM sells more then what is listed on thier site, they have access to all Clevo models, and thus essentially at the very least support all panels if I had to guess. Like is it a 30/40pin eDP cable, and panel ? Whats the model of panel you have and the model of the 120hz panels you see available, then we can look for compatible 144hz panels using same connector.

 

Should i choose to go for p955et1, i want to receive it with 60hz or 144hz panel already installed on the chassis.

Even if eurocom has a compatible lcd display for p955et1, it's up to me either sending them my p955et1 unit and asking them to replace the screen (i doubt if they can do it) or performing display switch by myself with the fear of breaking something.

I just don't want to spend a lot of money on a notebook and then spend again because clevo decided that european resellers "deserve" tn 120hz only !

And if this is the reality, i may look to other notebook options bacause i don't want to buy a notebook with a gaming oriented display.

 

well I'm not here to argue with you, but there are plenty of resellers out there that would be happoy to charge you for changing your panel, but if you can buy it with it already installed all the better right ?

 

would love to know cost of a shell for a p775tm1.... with a custom color ...

 

@Support.1@XOTIC PC does that service, I would reach out to them.

 

edit

 

@Zoltan@HIDevolution When testing a machine for thermal issues do you guys use a cpu only test or cpu + gpu load test.

 

Is it possible to buy the 1080 gpus to replace broken ones?

 

Sure, just check with your vendor, they should have them for you.

 

Well I am getting white squares all over my screen and ctd after 10 mins of playing.

I will not be happy if its broken they are only 14 months old.

 

Two questions I'm stuck with. When I remove my bottom cover which gpu is considered the main one and if the main one is removed does the othe gpu take the role of main card or does it need to be put into the slot the main card was removed from?

Hope that makes sense.

 

Is @mythlogic still in business ? If i have an issue with repairs or modifications or questions, who should i turn to instead ?

 

I don't have any direct confirmation, but from the last posts here on NBR, I don't believe they exist any more:

http://forum.notebookreview.com/thr...sktop-replacement.816883/page-3#post-10729808
http://forum.notebookreview.com/thr...n-clevo-p770zm-g-catastrophic-failure.821020/
http://forum.notebookreview.com/thr...astrophic-failure.821020/page-4#post-10764673

@Mr. Fox had some suggestions about repairs to Mythlogic laptops here - http://forum.notebookreview.com/thr...strophic-failure.821020/page-10#post-10771214

Best of luck.

 

Thanks, yea i took a look, I might give one of the other resellers an email at some point. But also don't want to waste their time as I'm not a paying customer. Hoping someone would be able to help me here. Was having a overheating issue with my GPU lately on my Clevo P177SM-A, google-fu only got me so far.

 

Does HIDevolution have an ETA on the Clevo P970EN?

 

Question for Sager. I am highly interested in purchasing the NP9176-G3, but I see in the configuration section, under the storage heading, that you cannot deselect all of the M.2 storage drives. I would want to transfer the two M.2 PCIE Nvme drives that I currently have, to this new machine and just order one 2.5 SATA drive to use as the OS drive (for the initial build). I see other resellers who sell this model Clevo, where you can specify not having any M.2 drives, but Sager is different.

 

Is there a reason you want to buy from Sager instead of a Clevo System Builder that offers you what you want?

 

We have already begun to ship the EVOC High Performance Systems P970EN.

Please email me for details on your Notebookreview discount.

 

Price has a lot to do with it, but I've been looking at many companies so far, which also appear to have variations of the same system, so it's a bit confusing. I was under the impression that the Sager systems were Clevo?

 

@jmorvay Yes, Sager laptops = Clevo laptops. They're also one of many Clevo system builders.

When shopping around, feel free to touch base with sellers you're interested in. If you don't see a particular offering you're after, that doesn't necessarily mean it can't be fulfilled upon request.

 

In hopes of saving time emailing builders (and I don't know many stateside), here's a rundown of what I'm looking for. I currently have a Clevo-type laptop that I need to replace, and it's replacement is due to faster processing, better rendering and gaming. I need it to be a good all-around laptop that won't give me too much trouble. I am enamored by the i9-9900k, but I don't see much of a better cooling solution on the Clevo side of things, so thermals is a concern. I see MSI has a better cooling solution, but their systems top processor is the 6-core 8950HK, which I could settle with, if it'll meet the demands. I'm coming from a i7-7700k, so I would assume the 8950HK would be better? If not, then that leaves the i9-9600, 9700 or 9900 K processors, but again, it's all about the thermals. All of these systems can be equipped with the GTX-2080, so that's not a concern for me.

If anyone can shed some light on performance of the above referenced processors, giving me some sound advice and maybe hard data, then it'll help me in making a decision. If I can at least hang on to this new system for 3 years, I'd be happy.

 

Do you feel like the 7700K is actually slowing you down?

Here's a quick rundown comparing the 9600K, 9700K, and 9900K to your 7700K: https://cpu.userbenchmark.com/Compare/Intel-Core-i9-9900K-vs-Intel-Core-i7-7700K/4028vs3647

You can expect less of a performance gap with the 8950HK v.s your 7700K: https://cpu.userbenchmark.com/Compare/Intel-Core-i9-8950HK-vs-Intel-Core-i5-9600K/m486215vs4031

As far as cooling goes, that's something that might be a good idea to talk with some sellers about. See what they offer in the way of combating heat, unless you plan to take steps against that on your own time (which might risk warranty).

 

The i7-7700k has done well for me, up until issues I've had with my laptop that I backed off the overclock from 4.5 to it's base clock, thinkin git might help with the problems. The problems I have with the laptop in general are a catalyst in finding a new system, so as I look to the more recent systems, they're either the 8950HK or the i9-9000 series. The first comparison pretty much revealed what I expected from the coffee lake refresh vs. the flagship, but the second comparison didn't seem right as it was comparing the 8950HK with an i5, and not the i9. Forgive my slight confusion over what is what, and what differences there are between i5,i7 and i9, but all I know at this point is that I need a laptop that can handle 3D modelling and rendering as well as simulation type games, which is what i use my current system for. If I'm getting a new system, i don't want to go backwards in tech, hence looking at the 6 and 8 core processors.

As for heat, I've looked at different manufacturer designs and how they cool, and with what I see of the Clevo's they still run everything out the back, versus others who run out the side and back, which to me, seems like a better solution. One feature I am aware of, comes from HIDevolution, where they modify the bottom plate of the MSI Titan, to allow for more direct airflow to the fans, which seems like a great idea. I wouldn't mind getting another Clevo, if they'd fix the cooling, especially for the higher heat producing i9s. As for any added cooling on my part, I use risers beneath the rear end of the laptop to prop it up more to allow more ambient air in to the fans, and i don't have any plans of hacking an expensive laptop on my own and thus voiding any warranty.

 

Oops, I meant to paste the link for your 7700K v.s the 8950HK to show the performance gap may or may not have been what you thought it was: https://cpu.userbenchmark.com/Compare/Intel-Core-i9-8950HK-vs-Intel-Core-i7-7700K/m486215vs3647

You can plug in any CPU model in the drop down menus to compare.

An i9 is probably going to be more worth your time and money as far as performance goes, and HID seems to do good work when it comes to getting things to run cooler, including on the Clevos ("EVOCs").

 

No offense to Prostar, but I did look deeper at what HIDevolution could do and everything was very impressive, except for one minor detail: the warranty. Everything I could configure (for the EVOC) as well as the costs associated, looked to be in line with what I was willing to pay but when I looked at the 3-year warranty terms, suffice to say, I stopped right there. Sorry, can't get around the cost of a warranty that either has a) warranty everything for one year then drop off the gpu after that for subsequent 2 years or b) warranty everything for 3 years and give up my first born. I can read between the lines here, as there is a significant cost associated with pretty much the most expensive component in the laptop but to look into a crystal ball to see if paying the much higher amount will pay or not, well my crystal ball is broken.

This DOES however, bring up an interesting subject and that's what warranties will cover these days, more specifically for the gpu (otherwise known as "the most expensive component of the laptop"). Other builders state that if you may for X amount of warranty length, you are covered, but what I don't see is whether the warranty in fact covers everything. One of the main reasons I am looking for a new laptop is due to mine having an expired warranty and one of my components died...guess which one? lol

I like the i9 and I like the GTX 2080, both of which should cover all my bases, so now it's down to whom can build this guy for me at a reasonable cost...hopefully with an ironclad, no hidden tricks warranty to boot.

 

I doubt you will find anyone else that builds the EVOC High Performance Systems P870TM-R with the nVIDIA GeForce RTX 2080 that will warrant it for the 2nd and 3rd year without additional cost. Since Clevo won't warranty it, they system builder has to. Heck, can you even find anyone building the 870 with the nVIDIA GeForce RTX 2080?

"...no hidden tricks warranty to boot. " I have to say this is a bit of a stretch, given that the warranty is not only published on our website, but also clearly stated on the Customizer:

• 1 Year HIDevolution Limited U.S. Warranty + LIFETIME HIDevolution Technical Support - Warranty covers Laptop Including GPU
• 2 Year HIDevolution Limited U.S. Warranty + LIFETIME HIDevolution Technical Support - Warranty covers Laptop Including GPU for 1st year, covers Laptop LESS GPU for 2nd year +$250.00
• 3 Year HIDevolution Limited U.S. Warranty + LIFETIME HIDevolution Technical Support - Warranty covers Laptop Including GPU for 1st year, covers Laptop LESS GPU for 2nd and 3rd year +$450.00
• 2 Year HIDevolution Limited U.S. Warranty + LIFETIME HIDevolution Technical Support - Warranty covers Laptop Including GPU +$750.00
• 3 Year HIDevolution Limited U.S. Warranty + LIFETIME HIDevolution Technical Support - Warranty covers Laptop Including GPU +$1,500.00

Yes, it is expensive to warranty these GPU’s, but if you want to play at this level, there is a price to pay.

@jmorvay , we believe we deliver a better product, together with better Tech Support and Warranty Service, and our customers tend to agree, so we don’t price match. There is a reason we have the reputation we do, and we work hard to maintain it.

When you order with any changes to the original manufacturer’s stock configuration or choose any service options from us, we will perform a full quality check – ensure latest stable BIOS firmware and drivers are installed, burn in stress testing for temperature, benchmark testing to ensure it is performing to standard, keyboard and touchpad test, check of ports for functionality, display check for abnormalities, and a physical check of the chassis for blemishes. You can also make notes to the technician if you would like us to look for something specific. A product that passes through our hands has a much lower chance of DOA (defect on arrival).

Here is what we do for Q.C. testing:

Stress testing and Benchmarks:
Firestrike/Time Spy
PassMark/Performance test
AIDA64 Extreme
HDtunepro (for SSDs/HDDs)
Memtest86
Testmem5

Monitoring software:
HWiNFO64
GPU-Z
MSI Afterburner + Rivatuner Statistics Server

We also do at least 30mins-1hr of intense online gaming at Ultra settings with high end games for those with a heavy build and mods.

However, I do understand if the initial price is determinative, and you do not place more value on what we deliver at HIDevolution.com, you must make the best deal you can.

Please feel free to email me at [email protected] or email me your phone number and I can call you between 4:00 PM and 1:00 AM GMT (9 AM and 6 PM PDT) - Monday through Friday - to discuss any other questions you might have.

 

None taken. It sounds like you have a pretty good idea of what you want and what you are able/willing to spend at this point. Don't shy away from talking with sellers directly before pulling the trigger.

 

That goes right back to what i stated above. I do see others building these new systems with the RTX2080 and offer 1,2 or 3 year warranties, but leave out anything about whether or not the gpu is included in the warranty. If it's come down to the highcost of the gpu (for replacement by the builder and whether they get compensated for the bad component) and being the new normal for warranties that cover everything but the gpu, then I may have to rethink everything.

Donald, I don't doubt your capabilities or the capabilities of your company, not one bit. I understand that you guys have a great reputation as well. My "beef" is with the component manufacturer, in that if something goes wrong with what they create, they deserve the burden of standing up to the quality of the product, correct? THIS is the main reason why I am looking for a new machine because the GTX 1080 in my current machine, started to tank due to faulty capacitors on the card. My computer is no longer under warranty, so I would have the burden of cost to replace the card, if I so chose to do so. As for HIDevolution adding on the extra cost to cover the possibility of a gpu failure during the warranty term, is something you are well within your right to do, but it is stickershock to some who invest quite a bit into the system as it is, with hopes that purchasing a long-term warranty will help ease the financial burden later if something were to occur.

That being said though, I still have a lot more to look into with a new system.

 

Yes, it was a bit of a sticker shock for us as well, but it only applies to the EVOC High Performance Systems P870TM-R because neither Clevo, nor NVIDIA, have more than a 1 Year Warranty on this product.

Can you link me to one other Clevo system integrator that is selling the P870TM1 with the nVIDIA GeForce RTX 2080 that offers a 2 or 3 year warranty on it?

 

Prior to buying (I gave up and ordered a new system) the NP-9176-G3 (which I believe is the P870TM-1), I verified with the builder (and am keeping the communication to protect myself) that their warranty will cover everything in the system, and it was stated that they do, barring any physical or abusive damage. In fact, a couple of sellers that I combed over their warranty terms, never mention a limited or shortened warranty on their Clevo-based system, Xotic PC is one and the other is Sager. I won't make mention of who I bought from, to avoid any conflicts and protect the integrity of the business.

 

Ugh, nevermind, I just realized that the P870 is not the same one as I just bought. From what I can tell, the P870TM-1 is a refresh of the laptop I currently own. The one I bought (NP9176-G3) is newer, or I can only assume a next gen model of the P870TM-1, as they got rid of SLI, reconfigured the M2 drive bays (dropped one).

 

Sager's NP-9176-G3 is actually P775TM1-G not P870TM. Also, P775 existed when Clevo was selling the P870 (P870 was Sager's NP-9877). It's just that Clevo has stopped production of P870 models. The difference between the two other than the extra M.2 slot is that the P870 is capable of supporting dual graphics cards - either in SLI configuration (for the 10 series and below) or as separate components which the P775 cannot. Following this fact, the P870 is a much bigger chassis, has a vapor chamber, and offers far superior cooling and mods which I believe may be needed in keeping a hot chip like the i9 9900k under ambient, acceptable, temperatures.

The P870 is now EOL since NVidia has stopped supporting SLI configuration for the 20 series graphics cards. The only way to get hold of a P870 laptop with an RTX 2080 is through HID evolution who have now custom-tailored the mod for the RTX 2080 (this is not Clevo's doing, but HID's effort to offer a superior machine to the true enthusiasts out there who may need it). In addition, HID Evolution is also a Prema partner that offers a bios with the model allowing for full control of the machine as opposed to the limitations one faces with the stock Clevo bios. The thermal throttle limits are raised substantially because of this. Both of these along with the delidded CPUs and thermal pasting and pads make this worth considering in my opinion.

I know that the price is steep for this and something one has to take into account (I am in the same boat).

I have been stalking this forum for months now and have been looking to buy a desktop replacement myself for my modeling and simulations needs (primary use) and sporadic gaming (secondary use). I have shortlisted the Alienware Area 51m, the P870, and the P775 after much consideration. I might just lean towards the Clevo models after all the horror stories I have been reading about the Alienware Area 51m.

 

Thanks for the clarification. With Clevo's model names and then changed for each builder's catalog, it's not easy to track down what is what. I've done plenty of shopping and research on what is new these days for laptops, since I hadn't shopped for one, since about 2 years ago and the laptop I have currently, has its fair share of issues so when I decided what to do, i thought it best on my end to just replace it. I never bought into the SLI config for my laptop, since there was extra cost and i didn't do anything on the laptop that would benefit. As for heat issues, time will tell if this new laptop will have those problems, but that's purely up to me and whether I decide to overclock and how much. I'll test it out with the apps I use the most, which is 3D modelling and rendering, as well as simulation, to see if a bump up is needed (which I'll probably come back here for guidance). Another annoying thing about my current laptop, which is my fault, was buying into the 4k screen. Sure, it's beautiful for viewing pictures and movies, but for actual work, it's difficult, as I am older and have bad eyes. I never considered the implications of having a 4k screen, despite it being mounted in a 17" laptop. I've torn my hair out getting the apps to scale properly, and when they did, everything was blurry. Unfortunately, I never pressed it further, and dealt with the really small type on the screen, so that's taking a toll. This new laptop has a 1080p screen at 144hz, which should bring some relief to the eyes. Having to be mobile is a huge drawback, so having a desktop replacement laptop is important. I'm not looking to shatter records with this new laptop, just have something stable, with great performance to suit my needs.

When I saw that Alienware did a refresh to their Area 51 line, I took a look, but honestly, I have enough doubts over the performance and heat dissipation, of their top of the line model to warrant looking elsewhere, which I did.

I'm itching to see how this all turns out, should have the new laptop in my hands by the beginning of next week. If I'm not happy, I can return it, which is a saving grace.

 

.

 

Not sure what this was meant to be. Did you have a question for the Resellers or experience you would like to share?

 

I posted in the wrong thread and couldn't delete it.

 

No worries. Wanted to be sure in case you had something to share. Thanks!