CLEVO Drivers Update Utility by OBSIDIAN-PC

Fan Control updated to 2.0.5
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What´s new:

Fixed a bug when changin from Max Speed to other modes where tables did not load
Thanks to djsubtronic

 

Thanks for the quick turnaround, can confirm it's fine now.

 

Nope. No CCC here since many months.

And if I'm not mistaken, everything was working fine before the big updates of sometime ago (maybe when you started pushed Fan Control 2 and the whole "as service" thing)

EDIT:
@John@OBSIDIAN-PC ehi mate, I found out what triggers the keyboard led bug! I can actually switch on correctly the left zone led (when in "3 zones fixed" mode) only by setting 100% brightness level. At 99% and lower the left zone goes off and takes the central zone color in a dimmed fashion.

 

ALELUIA BROTHA!!!!
Now that´s an actual BUG that i can track, reproduce and fix very easy!
That might be the culprit for other users problems... i´m on it right away.

 

Please update and try again!
Released the update in 9 minutes record time!

 

John, the updater for the Keyboard LED appears to be stuck.

It sees there is an update, says it needs admin rights. Clicking Yes to give it admin rights and then Yes to update itself keeps getting stuck.



Its stuck here. I have rebooted several times and tried a few workarounds and theres something wrong in the code for this update process.

To be clear, all the updating functionality should be modularized so that there is no difference between the update process for any of these 'products' or 'tools'. If this functionality is encapsulated like I hope it would be, then this bug exists elsewhere too.

 

Update,

I verified it was an error being logged by windows due to a permission issue. Something with your UAC access is not quite right.

Killing the process and manually running it as admin allowed the update to actually complete this time.

 

yay keyboard leds now working properly! Well done!

 

Hey @John@OBSIDIAN-PC, I wanted to know if having CCC installed along with CS could potentially cause system instability. Just curious, as I got a couple of system shutdowns while playing CSGO for about 40-50min (temps were 75C-ish). Since the last time I played the game about a month ago, I've only installed j95's modded NVIDIA driver which I've updated to newer drivers through GeForce Experience (no more modded) and all the new Control Station related updates most notable of which was Fan Control 2.0. I have the Event Logs if anyone can help me make sense of them.

On a side note, I currently do not have a Fan Control license but am able to use EC/Manual and User Modes. Is that normal or a bug allowing me to control the fans as I wish? Or am I just dumb and never actually poked the software?
Also, I am not sure but doesn't the new 8th-gen PA71 come with per-key RGB keyboard?

 

System instability should have nothing to do with this, we test all the units that go out with stuff like 100% CPU / GPU Load. We do this to attach testing files to clients orders.
We dont see any instability with our software, BUT, we dont install CCC so it´s hard for me to tell you exactly what kind of instability it can cause if you indeed have CCC.
Usually shutdowns like the ones you report are caused by having too much undervolt (not sure if that´s your case).
Fan Control without license only works when we enable the Beta Testing or when we are testing released.
That should go away pretty soon, like today

 

Hey - John has said a bunch of times that you should not run CCC at the same time. Or CCC at all in fact because it's a pile of garbage

 

Thanks for the clarification! I'm sure the undervolt isn't the reason. I've been using Control Station since day 1 after I got my laptop. And I've played Battlefield V Open Beta (MUCH MORE resource intensive than CSGO) with the same "recommended" UV applied without a hitch. I've only been getting these shutdowns the last couple of days.
Also, I'd like to remove CCC as much as the next guy but I just cannot stand the glowing blue LEDs at max brightness that I can't even turn off and it hurts my eyes to say the least. The day KeyboardLED supports per-key RGB is the day I'll happily uninstall that garbage!

Once again, thank you for the help!

 

John,

I'm not sure what could be causing this but up until 3 days ago I was having zero issues running the old Mark 1 (1.2.6) Fan Control. I then decided to take the plunge and updated Fan Control to v2. It's incredibly frustrating as the program itself seems to function with no problems at all but i keep getting the laptop automatically shutting down after around 5 minutes of powering on (i'e suddenly Windows 10 says shutting down in the middle of screen and then powers off). This is under zero load idle conditions. As if it has some form of flag set to make it do it ?. This has only started happening since I updated to Fan Control 2. Seemed to stop yesterday for a few hours but I have just updated Fan Control to 2.0.6 only 10 minutes ago and its started happening again.

Any thoughts ?

How do I go back to 1.2.6 Fan Control. It worked great for me.

Kind regards

Chris (UK)

 

Change your power button action to "sleep" in windows power plan. Tell me if the laptop goes to sleep instead of turning off.

 

Hi,

In Windows power plan i could only change from 'turn off', 'do nothing' or 'turn screen off'. I changed it to 'turn screen off'....2 mins later it indeed turned the screen off but then the laptop turned off straight after (within a few seconds). Of note. I had fan control totally not running and my laptop had been sat idling fine for an hour and a half. As soon as i made the power option change as recommended and started fan control the shutdown happened within 2 mins

What is happening. Seems its really disagreeing with fc2

Sent from my SM-G950F using Tapatalk

 

Btw, it seems like on P950HR the CPU fan always running even the fan speed is shown as 0 on the GUI and set to 0. Is this by design or?

 

John,

On version 2.06, just updated tonight. Zero functions work. No fan profile loads, even Max fans. whats my course of action?

 

Here the same

 

@John@OBSIDIAN-PC It's possible to download the last version of your package with the old Clevo service? I don't know why but the new solution it's working bad on my notebook (especially keyboard LED). I think it's no sense to blame your job or to ask you to fix these new bugs quickly becasue the last version with the old service was working very well to me, so I really appreciate what are you doing.

 

That is a voltage problem of some kind. On my previous unit, when I had voltage fluctuation in my home, my laptop would randomly start turning off and then shut off. It caused serious problems with windows for me, I had to reinstall windows many times.

I ended up having to fix the issue by using a UPS with active line conditioning.

Now the thing is, since only fan control is causing it, it means that something about it is triggering that in your unit. The reason I asked you to check power button is because it would trigger a power button press for me, so if I set my unit to sleep it would sleep then turn off, and if I set my unit to "do nothing" it would outright blackscreen.

I would ask you to test by using it in a location that isn't your home. If there is no issue there, then the problem isn't directly fan control, but fan control 2 is a catalyst for it. If there is an issue in multiple places (and on battery after a full battery drain and then a charge while turned off at a line conditioned outlet to get rid of bad voltage in the battery; maybe a school UPS or somesuch) then the problem might be something else. But your symptoms are of a unit experiencing bad voltage input.

If Fan Control is simply being a catalyst, then great! It means it's actually alerting you to a serious problem in your house that is slowly frying your computer. If Fan Control isn't, and is somehow causing it at any time, then maybe John can find a way to fix it.

 

Ah ok,

Im on a military establishment. Never had this issue before upgrading to any of the fan control 2 versions. Variable 2 is im Using the Eurocom 750 W UPS. Variable 3 is im undervolting my 7700K by 150 mv. Again this was all stable and had been for about 6 weeks (i upgraded CPU due to a self induced mishap ) until wednesday when i made the jump to the new 2.0*** ver of fan control.

Again. If i simply do not run fan control the symptoms totally disappear. I also uninstalled CCC months ago.

Any more thoughts ? Perhaps the undervolt is a bit aggressive ?

Kind regards

Chris (UK)

Sent from my SM-G950F using Tapatalk

 

Yeah, run the system full stock to test. The likely catalyst is Clevo Service. Since you didn't have CCC installed for months and the previous versions never touched the EC, it is possible it never triggered until now when the EC is being accessed. This is guesswork from me, but I know those symptoms well - they cost me well over $600 USD before I even discovered the bloody cause far less a fix.

Note that I said *catalyst* and not cause. It doesn't happen to me with an undervolted 7700K (with a more aggressive undervolt due to static voltage no less) either, so... not sure what to say else. Test by process of elimination.

Sent from my OnePlus 1 using a coconut

 

Can you show me a screen show of your window? They should be able to ramp down to 0. Testing on both PA71 and P950.

Guys just re-install the full package:
https://www.obsidian-pc.com/files/LaptopToolsInstall.zip
If any error comes up just hit "ignore".
Let me know how that works

There is no old ClevoService, the old Fan Control used ACPI to talk to the EC (it would cause high DPC spikes).
Please try re-installing the full package:
https://www.obsidian-pc.com/files/LaptopToolsInstall.zip
And uninstall CCC if it is installed.

In all my units i never seen any shutdown, ZERO.
Btw why dont you give Control Station Power Modes a try?
And yeah... back that undervolt down, i never seen a stable 7700K @ -150mv (im sure there are some which are if you back the clocks down a bit), im using one, but then again you are reporting windows shutdown like a user shutdown right? It actually shows the "Windows is shutting down..." message?

 

Yes. It actually shows a windows shutdown message. I'll try dialling back my undervolt tonight after work. It is rather strange.

Just to reiterate i have full confidence in you John and your software. What has been a by and large poor experience this last 2 years (buying a clevo from a crap UK reseller) has improved dramatically now i have more control over my thermals.

This bug i'm having is just annoying but i'm sure with help i can get to the bottom of it

Chris (UK)

Sent from my SM-G950F using Tapatalk

 

A Windows shutdown like that does not seem like a undervolt problem.
A Windows shutdown like that is usually a power button press or a command to shutdown.
I don't use any restart / shutdown function.
And I doubt my EC service could do that since I never seen it happen.
BUT a shutdown like that should be registered in the event log.
Can you look at it after that happens and tell what's the message?

Sent from my MI Note 2 using Tapatalk

 

The undervolt is unstable on 7700Ks at idle when there's low voltage, if you use static you can get it much lower. I'm using 100% stable 1.0493v static (I set 1.05 but Throttlestop assures me this is what it's actually set to) for 4.4GHz. Hasn't crashed once in literally over a year. Down from 1.23v where -110mV would cause me lockups when I would wake up and check my computer after a nap or something, I'd say that's pretty far yeah.

And the shutdown he is experiencing is 100% caused by the system trying to safety shut down due to voltage variance, I am certain that even if the new Clevo Service you made is the catalyst, that it is definitely not the cause, and that he has some faulty equipment where he is. Either power brick, battery, power outlet providing bad power, or a combination of the three.

Sent from my OnePlus 1 using a coconut

 

Mmm,

Trying to rule a few things out. I've moved my undervolt (throttlestop) to 125 mv.
I have noticed my battery often sits at 97% rather than full 100% even when plugged in. Also if i drive the 3 hours home on a weekend then turn laptop on it requires charging up for half an hour to get back up to full. Im suspicious now about the battery. I exclusively always run on mains power so maybe the battery is fubar ? Any way for me to try isolate this issue ?

Perhaps running solely on battery for test purposes ?

What do u guys think ?

Chris (UK)

Sent from my SM-G950F using Tapatalk

 

Experienced this ^ multiple times now.

-Twice it happened when opening the control station suddenly the brightness turns to 50 %.
-After reboot brightness is 0
-After playing a game, suddenly my display screen turns dark> when I check CS my brightness is 25%

By the way I' only adjust my screen brightness through NVIDIA CP.

 

Do you also have an external monitor connected?
If you dont have CS running then there is no Brightness change when you exit games?

 

1. Nope
2. Yeah but not only playing games, When I booted my computer today I noticed that my brightness setting is not right so I check the CS and it's set to 50% w/o me changing it. For some reason every time I open CS it's always setting the brightness to either 25 or 50%.

Just now there is a weird instance that the power mode is shown by CS but the Application hang. After I restart the mode again disappeared.

 

Please update Control Station and let me know if your problem is solved.

 

Just updated to version 1.1.1. I'll observed for a couple of days then if any issue occur then I'll report to you. Thanks

 

Wanted to chime in and say that I was also having the keyboard LED issue the other day, and the latest update as of today 11/15/2018 seems to have resolved it entirely.

I looked up the latest "official" control center version for the first time in a long time last night, which as far as I found was the .74 release, and surprisingly, everything including the keyboard lights worked without issue, maybe for the first time I ever used that clunky terrible software.

Promptly uninstalled and purged it once I saw the update for the Obsidian tools.

Thanks again for your work on these, pretty much rock solid and miles beyond the official control center.

 

Thank you Sir!
Still some pending stuff that need to head out for release.
But we will get there.
At least now we´re on a path where it no longer damages Performance, which was my main goal, specially when other users (like me) use their laptops for other professional time-critical tasks.

 

Since a few days (and updates) every few minutes "airplane mode" switches on and disable all radio devices.

Anyone knows how this happens? Wich drivers is causing this and is there a fix?

 

What laptop model do you have? Is CCC installed?

 

I already listed test methodology in one of my last two posts to you...

 

Here's the info:


And the CPU bars:


I put my ear next to the left side and the fan is definitely spinning. Very soft, but spinning.

 

Everything feeling v good now thank you John. Also would like to say thank you to D2 Ultima, as I happened to read CPU info guide and realise (again) that I really dont know ****, even though Ive had Clevo for the last 6 years. Made a massive difference. I feel like I was the guy in DanishBlunts sig. amazing.

 

Same for me, Keyboard LED 0.2.5 restored normal function (p870dm3)

 

@John@OBSIDIAN-PC
I've lost all functionality in the Keyboard LED. No lights what so ever. i have version 0.2.5 anyone else loose it with the newest update?

Uh, i've also lost all fan control...... not fans at all. Fn+1 is all i have right now

Downloaded and tried to install the package. Fails to install all .exe and .dll files......

Brightness control doesn't work....

It seems like the whole thing just quit on me here.....

 

Can i have the older version. This version does not work at all, i have reinstalled all the apps multiple times.

Whats next?

I have a few Goats out back I can sacrifice to the computer gods. Should I start sharpening the knives?

 

John, got it working. Few goats later and she works.... don't ask me how. Guess she needed a hard reboot, Power off and power on.

Works fine now.

 

Looks like I spoke to soon. John this software is beyond buggy. Im getting system restarts, strange lag issues(where the system will simply hang) and some other bugs that are unusual.

Do you have previous versions of this? i mean really this last update on Fan control pretty much crashes the computer.

 

Yesterday I had some weird behavior when I was throwing some work at the cpu via matlab. System was having some kind of lag spikes and I noticed a max temp of more than 90°C which is basically impossible even at 100% cpu with avx and so on if fans work correctly.

But to be fair I can't say if it was related to the new software by john or what :s

 

What laptop model do you have again?
Have you tried exiting everything and install the full package?
https://www.obsidian-pc.com/files/LaptopToolsInstall.zip

You are using it in a P870TM right?
CCC is not installed correct?
HWinfo not running correct?
You already tried re-installing the full package correct?
As for Fan Control i will assume we are talking about a full licensed version correct?
The more information i can get the better and faster i can solve any issue.
My test systems are smooth and low latency so i just want to bring the same experience to everyone.

The software is extremely low resources and the only thing it does is exchange data with the EC.
At 90ºC the security fans (max speed) should have been triggered, so the only thing the software would have done was setting the fans to 100%. Was that the case? Can you check the security tab? In my P775 i have it trigger max speed at 88ºC for 7700K and 86ºC for GTX 1080.
Since security tab values are immediate (no ramping) this trigger prevents my hardware to ever reach thermal throttle no matter what fan profile values i have.

 

I have the same security settings but I bet I didn't hear any fan at 100%. Will try to monitor if anything weird happens again.

And by the way, as I said, it might have had nothing to do with your new software actually.

 

@John@OBSIDIAN-PC

actually I found out the the ramping steps are intended as "per fan update interval unit of time" meaning that:
- a slower response requires MAX fan update interval and MIN cpu fan ramping steps
- a faster response requires MIN fan update interval and MAX cpu fan ramping steps
- 5% ramping steps at 250ms would basically give the same result as 1% at 50ms,

this is kind of counterintuitive in my opinion.

Even though I guess it requires a little bit more under the hood coding since those are the two parameters you actually use to control fans, you could simplify the gui with a much simpler single parameter representing the response speed:
% fan speed / second

With your actual choices this parameter would be between 2%/s and 100%/s. If you still want cpu and gpu you can then leave 2 speed parameters up.


If it's not fixed already you can simply fix the polling time to whatever fits best the setting.

 

Hi,

So im now at my home address just solely running the laptop. No external monitor. I let the battery fully run down to switch off then did a full recharge here at home for 2 hours (until green light) booted back up and have now successfully had fan control 2 running for 2.5 hours with no shutdown.

Fingers crossed it will stay like that. Im guessing its either my battery isnt great or there is something volatile about my mains supply on my military camp.

Just out of interest. Because im at home without my external monitor Fan Control does not show up on my laptop screen (i know its running) i've never known how to force the gui to my screen. Any tips on that one ?

Anyway hopefully I have solved this issue. Running bfv last night on stock fans was horrible and loud. I really missed the fan control functionality. So happy its playingball today

Sent from my SM-G950F using Tapatalk

 

I have the N850EP6
I did try the full package. I just got a ton of errors saying it can't install the .exe's and .dll's
I'll try again tonight from the link you provided and update.