CLEVO Drivers Update Utility by OBSIDIAN-PC

Don't mind those errors, press ignore button when they show up.
Just be sure to exit everything first. Close all apps and maybe even go to task manager / services and stop ClevoService if its running.

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Ok that did it. Was able to completely uninstall the whole thing after i stopped the ClevoService. Reinstalled and all is well.

Thanks!

 

So, I'm having a problem that I had a few weeks ago again with the keyboard led. The backlight is not turning off completely with the auto dim feature. The slider goes to 0% but the light is still visible. It also is brighter on the right side. I'm guess that has to do with updating the brightness in each section in series.

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There's a windows command for it, windows + shift + arrow keys or something. I don't remember.

If it's not doing it now then I was correct: for some reason without CCC (or fan control 2) talking to your EC using clevo's methods, your EC won't attempt to use forced shutdown on bad voltage.

Your military base should get it checked out (and if they want to thank me for alerting them to potential equipment damage hazards I'll gleefully present paypal )

 

Yes,

PA71ES

CCC installed.
Found a temp fix by disabling HUD radio in devices (thanks to Google...) Didn't have the issue since.

 

Hi @ John@OBSIDIAN-PC

I purchased the Control Center awhile back, and last week purchased and began using Fan Control. Since then, my laptop has blackscreened several times, and once froze without responding to anything except a hard power switch. Apologies if this is documented somewhere, but should I uninstall CCC if I'm running Control Center? I found a mention of this in the forum, but couldn't find anything official to back it up.

Thanks in advance.

EDIT: I've noticed that Fan Control has an update pending each time I've rebooted after a blackscreen. Not sure if it's related.

Also, is there any software you recommend that will display GPU / CPU temps in the taskbar tray? I started to use SpeedFan, but didn't want to chance that it was interfering with Fan Control.

 

@John@OBSIDIAN-PC

...besides this bump here (I'd like to know what you think about it), I've noticed there is always a quite big discrepancy between the cpu load reported by fan control and by task manager and it seems that task manager cpu load is always higher, with peaks at over 20%.

I know there is a difference in update frequency between the two services but isn't that too big of a difference? Especially considering fan control always sees a lower cpu load.

 

Sods Law,

The hard shutdown returned. (albeit it now just cuts power rather than showing a windows shutdown)

I've done a full fresh install of Windows 10 and can report that it still remains. Interestingly i've noticed that I can run FC2 all day long on EC automatic setting. As soon as I switch to Manual mode the issues arise. I'm a bit stumped. I'm pretty sure its not power related. Like I say this time last week I was running FC1 with zero issues.

 

how about the others? Max fans? Or what about Extreme mode?

If it just cuts power that seems like something else entirely (the power button pressing is definitely external)

 

Hi all,

I have a question related to the latest Intel Chipset 10.1.17833.8098 drivers that I installed with Updater. First of all, something I've never noticed before with Intel Chipset Drivers, it flickered the screen probably like 15 times until it was done, after reboot it installed this Intel Management and Security Status software, and I have LMS.exe and jhi_service.exe running now, does anyone know what these are specifically and why do I need them? I thought it would just update the .inf files...... (P650HP6-G here btw)

 

Fan Control should not be used with CCC or with any software that will pool values from your EC (basically any software that pools values like Fans RPM, i know that at least HWInfo does that).

Can you tell me what is your laptop model?

It´s a tricky thing actually. Correct measure of CPU usage is not as easy as it seems. I never actually took much time doing the measure code because we are simply not using it at the moment. I will pick it back when we actually use it for anything.

Please try with new update (released today), not sure what exactly can cause something like that, trying my best to reproduce with no luck.

You dont need them, you can uninstall Intel Management Engine and re-install it again (just released an updater for the Updater software that should have fixed that).

 

Thanks, @ John@OBSIDIAN-PC

I'll uninstall CCC. My model is P650HS-G.

 

I have the same model as you and I haven't had any of the same issues.

 

Hi John

Not sure what u have changed with the new 2.07 fan control update but i'm pleased to say i've ran it on Manual Setting for about 5 hours playing bfv and doing some intensive rekordbox dj music scanning with zero issues. No hard power offs. All working great.

Fingers crossed. Did u find a cause ?

Kind regards

Chris (UK)

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Hi John

I went to the bios in my pa71es laptop then went booted into windows my license stopped working and uuid in the website and my laptop don't match.

 

Is it possible to install the Updater only? I had to format and it installed everything? As well as a ClevoService process? I don't need it at all, don't even know what that does and this Zeal NTPort driver what the hell is it?? (uninstalled everything)

 

No problem, mail us at [email protected] with your order number and new UUID!

Yes you can!!
Actually we are making all apps independent as we speak!

Uninstall / Delete everything
To remove the service open a Administrator CMD window and type:
sc delete ClevoService

For the updater install this package:
https://code.obsidian-pc.com/UpdaterSetup.zip

 

Hi John,

I keep getting sudden power off in my pa71es laptop the error that shows up in event viewer is this:
keywords: (70368744177664),(2)
Kernel-Power Error, The system has rebooted without cleanly shutting down first.
event 41

 

What software were you running?
Fan Control?
Any beep sounds?
Is Max Fans triggering often?
What CPU do you have? Is it undervolted?
When does the power off occur?
If you run Fan Control in automatic mode does it still causes the shutdown?

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What software were you running?
I am running the control station, fan control, updater, and clevo control. Also i don't think clevo. is what's causing the problem because I had it installed for month no problem it only started happening in recent update, also I tried deleting it an it shutdown also.

Fan Control?
Your software.

Any beep sounds?
No just shuts off

Is Max Fans triggering often?
No

What CPU do you have? Is it undervolted?
Intel i7-8750H it is undervolted used recommended setting in the control station -125mv. At first I didn't stop xtu services, but now I am trying to see if not stopping it is what's causing the shutdown.

When does the power off occur?
Not sure it just randomly shuts off no warning.

If you run Fan Control in automatic mode does it still causes the shutdown?
Yes

 

I am having the same exact problem! Getting hard shutdowns while gaming (that is when system is under load). Started happening after updating to Fan Control 2.0. While I only use Control Station, I also like to keep the other apps updated. Everything was fine before, including undervolt.

Please look into it John

 

I would say your CPU can't handle -125mv... Weird but not that surprising.
Change that to -110mv

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I changed it I will test and see what happens

 

UV is not the issue, I played BF5 Open Beta without a hitch with -0.125V. This started after the recent updates to Fan Control. If anyone could send me FC1.0 zip, I can try and test it out whether it crashes there or not.

 

You can test it by stopping the service.
CTR+Alt+Del open task manager go to the services tab and stop the "ClevoService".
It will put fans to auto and stop any FC activity.

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Hi John, on the latest Fan Control on manual mode the GPU fan randomly spikes up to 100% for periods of time even though the GPU is disabled.

 

Been playing BFV four hours straight after stopping ClevoService. No hard shutdowns.
So yeah, somethings up with it on the PA71ES-G. Hope you find and fix the bug

 

And you are absolutely sure there's no CCC installed or HWInfo sensors reading right?
If so you can try it again but this time increase the refresh value, 350ms±

I have two units running at max power since this morning, GPU blasting and CPU at around 40-60 %
Even with Fan Update interval of 80ms i cant crash it.

I have no CCC installed, and in Control Station i selected "Remove and prevent Hotkey Filters" from the Windows Tuning tab, and then rebooted. That´s a known driver knows to crash the system.

Both PA71ES and N800 series been solid. P775 is the unit i tested the most so no point in testing it more.

 

Can replicate: put fan speed to max, put it back to manual, "Fan 2/3" stays on 100%. Screenshot:

 

It looks like there is an occasional hiccup in the packaging that breaks the UI for some of the tools. For a while, I've been missing the previews in the LED tool. I shut down the various tools and moved the contents of LapTopTools into an 'OLD' folder. Deploying the full package, the issues were resolved.

 

@John@OBSIDIAN-PC , I apologize for asking this again but please allow us to disable (turn off) the Lid LEDS on P870DM/TM.
I know that you are busy with the FAN controlling app but it's been a few months, I completely gave up on CC on both of my laptops... and I really need that feature.
I am using black duct tape at work to mask the lid leds, It's ugly, embarrassing .... because I am tired of people asking me why I have those lights on my computer, what computer it is... or just look at me funny...

 

Ok guys today we released a series of updates.

The main reason is to make each App independent to make everything easier to use.

So first things first, new Packages for each app, makes no sense having you install everything if you do not use it:

Updater:
https://code.obsidian-pc.com/UpdaterSetup.zip

Fan Control:
https://code.obsidian-pc.com/FanControlSetup.zip

Control Station:
https://code.obsidian-pc.com/ControlStationSetup.zip

Keyboard LED:
https://code.obsidian-pc.com/KeyboardLEDsetup.zip

Do you want to switch from LaptopTools full package to the individual installs?

- Open CMD in admin mode, and type:
sc stop ClevoService
sc delete ClevoService

Exit all apps and uninstall Laptop Tools or delete C:\Program Files\LaptopTools


What´s new in today updates?

Keyboard LED now uses the ClevoService if Fan Control is installed, if not, it uses WMI.
Fan Control improved the service detection and install function
Control Station allows for -135mv undervolt, added 8850H profile

 

What if we all the apps? Does installing all the apps as independent change anything? Or can I keep the plain and simple laptop tools and just update it?

 

Yeah you can keep the full package.
I just wanted to allow users to choose what to install and not install.
Having each app in it´s folder also prevents common incremental update mess and prevents from missing dependencies.
Basically it´s easier to manage updates when everything is independent.

 

Thanks, John. I've uninstalled CCC. A few things, now:

1) The keyboard LED comes on after the computer wakes from sleep and it won't turn off (or do anything, really) until I close and re-open they Keyboard LED app. I just want to turn the keyboard LED off permanently. Is that possible through the app (or any other method)?

2) Over the past few days, each app has updated each time I touch it and has sometimes had issues with admin privileges. I didn't have an issue with admin privileges until after I purchased / activated the Fan Control app. Is this normal?

Possibly related, I received the message several times today that a critical service is not responding and that the app would like to restart the service. Would it help if I uninstalled, then reinstalled the whole package?

Model P650HS-G

Thanks again.

 

Ok first off, which apps are you actually using?
All of them?

1) Keyboard LED setting disable after resume was actually a BUG, or better, a feature i never actually included... i just released 0.2.9 to fix that and improve the UI when you select "Disable", thank you for that @boober

2) The Admin privileges is something recent. Basically if the apps need Admin access for any feature it will ask for it at least once. This was a security feature introduced recently.

Now about the critical service message, can you tell me which app is reporting that? Is it Fan Control or you do not use Fan Control at all?

 

@John@OBSIDIAN-PC

It seems, that when installing Control Station from the new individual package, it doesn't create startup with Windows. Can You confirm that? Thank You.

 

No app is automatically added to startup when you install. You need to go to Settings tab and click the "Start app with Windows".
Please notice ControlStation does have a delay start so it takes extra time to show up after starting windows.

 

That's how it always was for me, but since I made this re-installation (since I didn't use Fan Control), I can only see KeyboardLED in the startup, but not the ControlStation. Although, I found the issue, causing this problem as of now. Thanks for the quick reply, anyway. Appreciate the development, fam!

 

Yes, at this point, I'm using all three apps (Updater, Fan, Keyboard).

Fantastic, thank you.

I think it's Fan Control since the fan speed and temperature read were both locked the last time I saw this message. I think it may be related to the admin privilege request, but I'm not certain since it has both times occurred during a flurry of updating / requesting. I thought I'd previously granted admin for all apps, but I'll pay attention if it happens again so I can report more accurately.

Thanks for your help with this.

EDIT: With Fan Control, Control Center, and Keyboard LED running, I updated Keyboard LED. When it started updating, my fans locked (it sounded like FC disabled and it started using the EC setting). When I restored FC from my task tray, I received the "critical service not responding" error. In retrospect, I think updating an app other than FC also caused the fans to lock and become unresponsive.

 

During the Update process fans are set to automatic for safety reasons, they are reset basically.
When Fan Control is re-launched it will re-trigger it, we are improving all this "background actions" to improve the update process.

 

Maybe Scotch 66 electrical tape will look a bit better (good investment for GPU repasting too, great for masking the components around the GPU die)
It's what I'm using for now until he finishes this feature. Don't forget about P870KM! lol

But the most important reason to add turning off the lights... I can see them breathing through the front of my screen! It's somewhat distracting during movies, lol.
I'm thinking about just unplugging the LED strip, but I suppose I could also just pull the screen back and put the electrical tape behind it as well.

Update: Ok I'm actually doing that, in case sometime I do want the LEDs on but not visible through my screen. This is actually a pretty useful mod.

Update: You can simply unplug them individually, but it's REALLY hard to do, I thought I was going to break my nail trying to pull it out of the socket. There's no latch on it so... *shrug*
See: https://puu.sh/C5IAx/a80dfdd2a7.jpg
John: SEE how blinding these LEDs are!!! Even my camera near went blind looking at the LED strip!

If you surround the edges in tape to block off the green light internally, then be careful not to overlap the tape on the foam area where the screen rests on, you don't want to go too thick or you might see pressure artifacts when you put the screen back in place. You could probably use a box-cutter to lightly apply pressure on the the edge of the foam and cut a strip off to be replaced with electrical tape, but I just put a single strip of tape over it and it didn't seem to interfere with my screen.
See: https://puu.sh/C5IGg/b942dbeb41.jpg

Aaaand it's still really ugly using it on the front panel haha. (ok I could have done better)
See: https://puu.sh/C5IH8/ce193d9647.jpg

 

That's exactly how my laptop looks like right now.... ugly..... hahaha.
The unpleasant part is that once you take that tape off, the glue sticks to the case and it will take quite some effort to clean it off completely.
Anyway, for the time being, it looks inconspicuous... like I want all my laptops to look like...
That's one thing what I loved about the Clevos, don't look flashy.
I don't want it to draw any kind of attention... I am all about the hardware not fancy looks.

 

Yes, I do not have CCC installed (also deleted Hotkey folder), never used HWinfo and have the "Remove and Prevent Hotkey Filters" checked.
Unfortunately, I do not have a Fan Control license to change the Fan Update intervals so cannot confirm that. I do keep all your apps updated even though I may not use them and that starts ClevoService during Fan Control updates.

It's really weird. Are there different models for the PA71ES-G? I think it comes with 8750H/8850H/8950HK, GTX 1070, per-key RGB keyboard, 144Hz screen by default.

@NierALaptop how are things going on your end? Did setting the UV -110mV work out for you? Have you tried stopping ClevoService and test? Please let us know.

 

Hi John, still having strange GPU fan issues.

Right now it's running at 53% speed when at 40 C, where it should be off:

 

Hummmmm bad idea.
Im not sure about the long term effects of ClevoService without a proper licensed Fan Control.
Because it will keep on trying to recover it / set fans to safety Automatic mode.
That was why I made all apps independent.
If your not using them all please go with the independent packages!

Uninstall everything, remove the service like this:
Open admin cmd and type:
sc stop ClevoService
sc delete ClevoService

Delete folder C:\Program Files\LaptopTools

Now install the individual packages.

Sent from my MI Note 2 using Tapatalk

 

But is the GPU fan actually running at that speed?
Or is it just showing that but not actually running?
That's because the GPU went disabled, you have a switchable graphics model correct?
I'll take a look but it sounds like a Optimus related thing. Should be easy to fix.

Sent from my MI Note 2 using Tapatalk

 

The fan is actually running at that speed. This issue wasn't happening 2 versions ago, just noticed it since the last 1-2 days. Yep I have the P950HR with switchable graphics. Possibly related to the new 400+ Nvidia drivers as that's the only thing I changed.

Edit: also to add, I have DisplayPort monitor plugged in at the moment so the GPU has not been disabled at all since last boot. The fan suddenly went up to 53% and stayed there.

 

Hi @john. My GPU Fans have issues. If my Laptop triggers the Security Setting my GPU Fan keeps running @ 100% until i switched modes manualy. it also shows that it is running at 100% all the time even if its is not.

 

Holly Crap guys, i am ashamed to say that there was indeed a crazy strange bug in last update.
I somehow changed some stuff for debug purpose and forgot to undo it... damn i can only think that i was too tired, really sorry for that.
Please update to latest version and report back. At least two major bugs were fixed, so please test it now (specially on Hybrid systems).

EDIT:
This really got to stop.
This is way too amateur and not how one should release updates.
I been treating end clients, paying clients for the matter, like beta testers... this is mostly due to having such a small team and due to my uncontrollable excitement to release new stuff.
This is not how software development should be done.
So, i´m going to do some planning about this.
One thing is for sure, i don´t have enough people to make the beta internal so i will need some beta testers.

Starting now i will have two branches, the stable, where only critical bug fixes get pushed and the beta for next release.

If anyone wants to be a beta tester please PM me with the following information:

Name
Email address
Laptop Model
Do you have additional CLEVO laptops? Which ones?
Do you already have a license for Fan Control?

Thanks