CLEVO Drivers Update Utility by OBSIDIAN-PC

I already wondered why my GPU was disblayed as disabled. Already feared it might be defective, doe why would my system run so smooth then
Problem with the disabled thing is that temp monitor is not shown anymore so while the fan control program from HID does work way better than whatever clevo came up with, it seems unwise to be always up to date driver wise. Which coincidentally goes against the thinking of newer = better.

And regarding the internal graphics card thing mentioned by NierALaptop: This statement i can falsify because my system in example doesnt allow the usage of an iGPU from the socket. Its disabled by default. Tried it already by running the laptop without a gpu. sadly would not work that way.

 

I use the NVIDIA GPU for video. I also use the 'display GPU activity icon in notification area' found in the NVIDIA control panel>desktop. The icon turns green when video is playing, and goes back to grey when the media player is closed. I use the integrated GPU for everything else, except 3D games, of course. With 457.09, GPU fans are silent when the GPU activity icon is grey, and the GPU temperature in Fan Control shows 'disabled'.
With 460.89 and later, the GPU fans continue to run even when the GPU is not in use, the GPU activity icon is grey, but the GPU temperature in Fan Control shows the GPU temperature (does not show disabled like it does with older drivers).

 

Please look at my signature and do the same, i.e. put your laptop details there so we know what you're talking about.

My laptop uses Optimus technology - for most cases, like browsing and documents, the integrated GPU is used, but when an application is launched that needs the laptop switches over to the NVIDIA GPU automatically. This means that under normal usage, the laptop runs on the integrated GPU, and the NVIDIA GPU is disabled, saving power and noise from the fans, but when I actually need the high performance, the laptop automatically turns on the NVIDIA GPU.

 

I used the Clevo control center to make discrete graphics the default and I also believe that you can do that in the UFEI setting. After I did that my computer doesn't even detect the intergated graphic it only detects the discrete which is what I wanted since nivida optimus doesn't allow Gsync to work correctly.

 

Cool. Then you can download the latest driver from geforce.com. I tried 461.09 and it works great except for the staying active stuff, which doesn't matter to you.

 

Updated my Sig, hope you are happy now

Thing is my system does not have support for descreet graphics. In order to run it needs a gpu in there, as far as my test showed since i wanted to run it with a Pentium G4560 and no GPU.
Dont ask why i wanted it, I got the system as a barebone (without CPU,RAM,SSD) for roughly 850€ brand new from clevo through ebay years ago. and wanted to see what else it could do. But i ended up putting a i9-9900k in it and use it mainly as virtualization machine. Also bought the fan control from obsidian cuz it was convinient and is useful.

Trying to find a Tm1 2-Bay GPU heatsink but all i find are overpriced onces for 300$ from people who "modified them" for RTX stuff and chinese guys who want 160$ for it but require international shipping which may be iffy

 

I still have not been able to activate the programs, and now I noticed that they are not on the site, someone knows what is happening ?

 

We need to wait for further info from @John@OBSIDIAN-PC

 

He hasn't been half a year.

 

I told everyone here and I'll tell you again: we are in a pandemic and John like most of us is taking care of his wife and daughter.. He still works with Obsidian-pc (it's his own company so that's normal) but I believe he is dedicating his time to his family first and the business as well. He is active still, and most likely he is renovating the apps to launch a new version.

Just chill

 

Always the issue with a single developer program.

 

Yep. Basically

 

For anyone having vcruntime140_1.dll error with any of the OBSIDIAN-PC software, it seems related to Microsoft Visual C++ Redistributable.

I always thought that Microsoft Visual C++ Redistributable is equivalent to Microsoft Visual C++ Minimum Runtime + Additional Runtime but it is not. The later seems to have additional stuff that the software is using.

I use the all-in-one installers from Major Geeks. This one installs latest Minimum + Additional and seems to work while this one installs Redistributable and causes the vcruntime140_1.dll error.

 

My fellow forummembers,

I just "discovered" (mentioned on a other forum) this forum and I was very glad for it.
I downloaded and installed Obsidian-PC Updater but I am not able to use it.
It is stuck on the "About"-tab and I can't do anything.... I Guess I need to activate it, but how?
Do I need to purchase a license? The button "Purchase" links to a non existing page!

If it is necessary how and where can I obtain a valid license?
The only page one can obtain a license is here, but that seems to be for "Fan Control"!

Can anybody explain to me how to go about this problem?

I purchased at a retailer in March 2017 (see my signature for my specs).

Looking forward to hear from you.

 

some of the services stopped working, we are waiting for it to return @John@OBSIDIAN-PC

 

@Dmitry Zyabko
So, that means I can't use Obsidian-PC Updater?

 

You can, but there is no installer available on their website..

 

Thanks!
But.... sorry, I don't no what that means...!?
Is there any prospect as to when things will be restored?

As I mentioned before: do I need to buy a license or how does it work?

 

Yes you will have to buy a license to use Fan Control and Updater.

However not sure how, as currently there is something wrong with their website. Also no idea about restoring - some people waiting month for a reply.. Some people didnt get their refreshed license after changing CPU for example

 

Okay, thank you so much for this information.

It's too bad, I was hoping to give it a try now that I am replacing my current SSD M.2 and
installing Windows 10 from "scratch".

I wish the developer / webmaster loads of luck!

 

So far all drivers can be easily sourced from Clevo's website or XMG's (by the way their site - at least for me was most useful in terms of bios/drivers). Other than that - you can use Snappy Driver Installer and wait until John fixes the website and software..

For keyboard LED control you can use my small app - http://forum.notebookreview.com/threads/clevo-p870xx-p775xx-cover-kb-led-manager.835084/

The most worth software made by Obsidian - is Fan Control and for that John has my utmost respect and thanks)

 

@rzrwolf
Thanks for your input.
I already dowloaded the CLEVO-drivers right after I bought my laptop in 2017.
But I was intrigued by the Obsidian-PC software. And because I am in the process of installing a new SSD M.2
and installing Windows 10 again, I was curious about their software.

I looked on XMG, but could not find anything remotely compatible with my Clevo P775DM3-G. No worries!

I downloaded your small app, but I have to test it as yet...

 

Well, developing software for CLEVO laptops was never enough to pay for one single low Portuguese wage, no way to have more then one developer.

Ah yeah, i paused selling the Updater for now. Only product available is Fan Control.
I also stopped selling laptops.
Laptop business is just a crap, manufacturer support is something to laugh at, resellers support and know-how is pretty low.
I really tried all i could, rebrand for other resellers, trying to communicate with CLEVO to solve problems, find ways to stop the extreme abuse from resellers/users stealing the software, eventually i got tired.

I´m not selling any more tech that i do not have full control over it. From the PCB design to the component selection and firmware code...

OBSIDIAN-PC is "paused" for now, until we find a better use for it other than selling CLEVO laptops.

 

I hear you, man. The way Clevo has set things up, the resellers take the heat from the customers, while Clevo sits back and watches the fun. The keyboards on my P957HR last just 4 months. Three have failed so far - now waiting for the 4th to arrive.

 

That is very sad to hear . I have all the Obsidian Software on my Clevo and they are miles apart from that Clevo CC. And i was also considering my next Clevo DTR from Obsidian to buy. Hope u can make a comeback in the future and the manufacturers realize that their behaveiour is damaging the market.

 

I'm happy to see you back, I'm sorry that there are problems with clevo company.
Do you think you could help me with your software? : I bought form obsidian a updater and fan control and after I replaced the cpu and ram your software didn't activate.
I spoke to obsidian support and they were not able to help me.

Thanks and am happy to see you here your soft is the best for clevo.

 

I second that. What a shame. Best of luck John and hopefully back into the game once the world has finished falling apart

Sent from my SM-G975F using Tapatalk

 

This sucks
For me as a friend of you and a customer, I feel it's a very sad day! Hopefully you can overcome this one day and get back on track. I'm here to support your decisions John. A big hug

Btw a quick question since I bought the programs myself. Can I download them still? Even without support?

Edit: Control Station is nowhere be found and it would be useful if even without support we could use it

 

Yes, Control Station and KeyboardLED are so useful, would be nice to have them around again.

 

Please write to [email protected]
No way we will have anyone out of support we have the same team working in the same place so support must be given!!!


For package install:
https://shop.obsidian-pc.com/en/support.html
all downloads are there.


And please don’t think for a minute this was a bad thing for us... It might be a bad thing for the CLEVO community but not for us.

To be honest i was developing a motorcycle app and handlebar controller mostly for fun and it became huge... that’s just it, it became so huge that we can’t even manufacture enough for order rate we have. We became so big in this area that’s all we can do now, and obviously selling your own hardware and software to thousands and even selling to Manufactures is a lot better business, specially when you have full control.

 

I am reluctant to ask at this point, but is there a 'good' version of ClevoService that doesn't leak memory at an insane rate? I've set up a scheduled task just to stop/start this every hour. I think it's only really used by FanControl, so I am annoyed by its existence and bad behavior.

 

The weird part is that we use it ourselves.
The poor choice of name for the service might make you think it’s a CLEVO thing but it’s not.
That service is basically the fan control engine, I made it myself.
I’ll try to reproduce it. Are you using Fan Control? Or you have the service for other apps like Keyboard Led?

 

I'm using FanControl, yes. I wasn't sure which tools needed it, but noticed that FanControl would often start indicated that the service had stopped responding and wanted to restart it. I also noticed a complaint elsewhere about the service leaking memory, although I cannot find that now. At some point, uncontrolled, it was using just about 1 GB RAM. It seems to leak 4-6 KB or more a time. It's not a consistent trend and yet as I look at it, it's gone from 7 MB to 12 MB and continues to climb. Running the 20H2 Windows 10 release, in case that matters.

Until recently, I was using Keyboard LED, but was looking at rzrwolf's to see which I liked best, so that is not currently running.

I was trying to see whether the variable leak rate was tied to any kind of system load (e.g. spinning up / down fans, but haven't seen that happen yet). I hadn't considered that other software was using it (e.g. Keyboard LED), so could re-enable that to see if it helps explain the leak rate and accumulation I was seeing. I was mentally thinking this was Clevo related.

EDIT : Keyboard LED seems to have made the leak more rapid. I'm up over 15 MB used right now.

 

@ John@OBSIDIAN-PC i sent an email twice to support, and a guy named tiago moura aske me for my uuid and order number and email.
after i sent him all the details, he never got back to me.
the first time we spoke was 2 months ago, and the second time was a week ago.
and still no answer.
p.s. when i try to activate i get a pop up message sayin "Not a valid license, please insert correct license number or contact support".

 

I was looking for a keyboard led program to turn off my keyboard because my model PA71ES is not supported by the keyboard app provided by obsidian. I found this one: https://github.com/matheusmoreira/ite-829x. The program didn't work but it did connect to the keyboard it seems that it connect using usb. I tired making a similar app in python to see if I could make it work, but got the same result I can connect to the keyboard but can't send commands. Does any one know why? I suspect it is because windows doesn't allow it unless you use their own API.

 

Create your own thread to discuss that. Doesn't belong in this topic at all

 

I probably should have posted in new thread, but I saw some people create their own drivers and post them in this thread so I wanted to see what they think. I just want to know it the reason it doesn't work is because I have to use Windows HID api, so I don't waste my time on it.

 

Strange thing, but i also started getting high memory consumption of CLEVOSERVICE.exe - around 580mb and icnreasing. Dont remember when it started, i think after windows update to h2.. Uptime around 1 day and 17 hrs.

 

@John@OBSIDIAN-PC : did you get a chance to investigate this memory accumulation/leak issue with clevoservice?

 

I've been using fan control for almost a year now and lately I will get a message that a critical service has stopped responding and i need to give administrator access to fix it. I say yes then my laptop locks up and the keyboard stops working. any ideas how to fix this?

 

I had this too. Sometimes I have to manually click "Fix Dependencies" in the fan control app, and a couple of times I did this it caused an immediate BSOD.

 

I have too been having these issues where the software just disables the Fan control for the GPU, what am I to make of it?

 

This is normal. You have two GPUs - one bundled with the Intel CPU (integrated), and one discrete NVIDIA GPU. You are using Optimus technology, where the low power integrated GPU is the default, and the the system automatically switches to the NVIDIA GPU when it is needed, eg. for 3D games or heavy apps like Photoshop. When you are running on the integrated GPU, the discrete GPU is powered down to save power, and that is why the status is shown as disabled.

In the NVIDIA control panel, look for the file menu item desktop>display gpu activity icon in the notification area. If you select this, you'll see a colour change in the icon when the NVIDIA GPU is in use.

 

From his sig "System: Clevo P870KM1, i9-9900K, 32GB RAM, GTX 1070, 2x 2TB NVME, 2x 4TB 2,5" SSD"

If this is the system... iGPU not possible for this Clevo machine.

 

Yes this is the system. It must be software related because the graphics card is working. even tho it instantly thermal throttles because fan control is actually a great solution to the cooling problems.

In my mind the Clevo P870 Models, any of those models is like a Dual Turbocharged Mazda RX7FD that has heat pouring through its transmission tunnel and anything with reliability has to do with heat management.

 

Hi,
Do John or someone from obsidian come here often ?
I tried to contact support one week ago, and have no answer, as i need help for rma.
Thx.

 

@John@OBSIDIAN-PC can you help?

 

Has anyone a guide what the best normal mode fan control option for a P870 System is? one where the system is kept cool but not too loud?

 

Just had the same issue. I'm worrying that this software is no longer stable and will damage my work laptop.

 

For me, since I set up the scheduled task to kill and restart clevoservice, I haven't had these problems. I think the 'stops responding' message is generally due to the insane amount of memory being accumulated. I use a batch file in the scheduled task to simply :


net stop ClevoService
net start ClevoService


every 10-15 minutes.