CPU hits 99C and throttles when running division

Well, it depends entirely on how often you will be using it, how you will be using it (load-wise), what temperatures you are comfortable with, etc. Not to mention, no two computers are the same. There are always slight variations with everything.

 

Excuse me sir, if I buy a laptop worth of $6,000 USD, I expect it to run at the rated speed. Otherwise I'll just go buy a $1000 USD BGA garbage laptop.

 

My P870DM-G 6700K maxes out at 81 celcius in the division, stock thermal paste and voltages :dunno:

 

Exactly. Imagine buying a race car and taking it to the track, and when you get over 80mph the engine overheats, and as a safety measure, it cuts the gas off until your temp drops back down. If I were fine with a nice, everyday, street car, I would have just bought a street car. I definitely appreciate the suggestions from people about how to reduce temps, but I don't think it's unreasonable for me to denounce clock speed reduction as a "solution". If I were fine with less clock speed, I would have just bought a CPU with less clock speed and saved myself some money.

Good to know, thanks. When I get it back from the factory, I'll test to make sure I'm around that temperature as well. If my temperature is higher than that, it's fine, since I know these characteristics vary, but I don't want to be running at temps that could theoretically cause damage, and I certainly don't want to have to throttle to prevent that. But my concerns extend further:

What if it's not the external CPU pasting, but an issue with the IHS? My worry is that the factory is just going to repaste it and send it back. Obviously, they aren't going to jump on division, dota 2, or fallout 4 to give it a real-world test. So then if it isn't the external paste, I have to send it in again and be without it for an additional 3 weeks. I can delid, but I've never done it before, and I don't want to risk slicing my PCB or otherwise ruining it. The video's posted by Phoenix are great at showing you how to safely do it, but I still feel like I would rather have them do it under warranty than take the risk myself and end up SOL. Also, I've only just started checking temperatures when I got the division, but I've been playing dota 2 since I got the machine. I'm worried that hitting these high temps for all these weeks has caused damage to the CPU. Honestly, I wish I could just play the silicon lottery and have them replace the CPU, but I know they won't... they're just going to repaste it and send it back to me, and I'll have to check to make sure its fixed and then just cross my fingers and hope that its lifespan hasn't been reduced.

I should probably just bite the bullet and do the repairs myself, since I've accepted there's no way for me to truly know if the factory technician is using Diamond IC when he repastes it. I've heard worse stories about the Sager factory.

 

my GPU maxes out at 79C, mind you I live in Dubai where the temps go up to 48C but the room temp is 25C (Air conditioned)

That is with the stock ID Diamond on the GPU and CPU maxes out at 93C when stress benched with AIDA64 for 5 minutes, that is an abnormal workflow that only happens under extreme conditions. Clocked at 4.2 GHz on all cores with no throttling

I hope this gives you an idea how it should run.

3 more days till I receive my Silicon Lottery 6700K CPU then I will take out this bad 6700K overclocker and see if I can get a stable 4.5 - 4.8 GHz

 

Like I said, it depends entirely on what you want. There's only so much you can do and no amount of money you throw at it will make it perform better (temperature-wise) than is possible. It will run at the rated speed, it's just how hot it will run is another thing and how hot you are willing to live with is another thing as well.

Well, the thing about that is, it's not always possible to buy a CPU with less clock speed. Speed is only one part of the equation, temperature is another. If temperature is the most important thing to you, then underclocking is certainly possible and certainly will help.

With that said, 99c is definitely way too hot under any circumstances.

 

Yeah it would definitely go higher than 99C too if not for the throttling. Scary.

 

Sorry to double post, but I'd be interested in seeing if they changed out the CPU when it gets back from the factory, so I wanted to check my current cpu serial number, and obviously I was interested in doing this without having to open up the laptop. I tried this in command prompt:

wmic cpu get ProcessorID

And it does give me a 16 digit result (both letters and numbers actually). I'm not sure if this is actually the serial number though? Would that change if they changed the CPU out? I also tried this:

wmic cpu get SerialNumber

but the result was:

SerialNumber
To be filled by O.E.M

 

Try this command also:

Code:

wmic csproduct get name, identifyingnumber, uuid

 

It'll be interesting to see whether delidding and repasting gets those temps under control. It makes a big difference but there's a lot it needs to come down by IMHO. I'm hoping that it'll solve your problems bit it seems like the CPU is a bit much for the small casing and cooling system.

Using the car analogy, it seems more a case of being sold a car that has an engine vastly too powerful for the chassis, brakes, tyres and suspension - but perhaps a repaste and delid will sort things.

 

Normally I would agree, but this isn't a custom build. Empirically, my situation seems to be anomalous among the hundreds of other p750dm-g with 6700Ks.

More concerning is the worry that I may have decreased the CPU lifespan by unknowingly running it to these temps since getting it back in December. In a way, I'm actually hoping it's an IHS issue and they recognize it and swap out the CPU and give me a chance to play the lottery again with it. Probably unlikely though

 

Fair point - the benchmark temps I could find are high (90c) but not all the way to 99c and then throttling down as you describe. I'd be tempted to try and RMA it tbh, if it comes back to you with the same issues.

I wouldn't worry so much about lifespan - I've seen a Haswell monster run without Intel speedstep (Even with throttling, that thing was an oven) for about three years before the owner recently mentioned to me that "It does get a little bit hot, I think". Having re-enabled speedstep in the BIOS, it seems to be going strong.

 

Ehh, CPUs are usually pretty durable, even with higher temps. Normally the higher temps would damage anything and/or everything else around the CPU but not the CPU itself.

 

Usually it's more voltage with CPUs but 3 months at higher temps is not too bad.

 

On a somewhat related note, I'll add that the Division actually hammers the CPU pretty hard. A lot more than most games I've found.
I haven't done extended sessions on my 750DM but my 2600K at home sits at anywhere between 80-90% cpu and it's constantly clocked at 4.4ghz.

CPU is also highly tied to the view distance and object detail sliders, I suggest dropping that view distance one down if it gets too bad.

 

Glad to see other people are stating what I have been since this thread was started, a laptop you just bought should not be throttling at stock speeds...thank you

 

You are missing the point again.

It isn't just his laptop, it's all of the 6700k Clevo 15.6"/17.3" laptops that have this potential problem.

I pointed out that all of them are doing it if pushed, and you missed the point at that time as well.

We all agree it's not supposed to be happening, but you are stuck on being right, instead of understanding the problem.

The posts linked show people with a Clevo laptop with the 6700K are hitting over 90c+ under heavy load, unless they drop their voltage from stock BIOS settings.

Not everyone notices this right away... our OP for example. As more people figure it out, there will be more postings.

When they start OC'ing, see that Clevo Tuner Lounge thread, and they increase the power available to the CPU, they all start hitting 99c, and have to reduce power - reduce performance, to fit the cooling capability of both the 17" and 15" frames.
http://forum.notebookreview.com/threads/clevo-overclockers-lounge.788975/page-49#post-10219669

It's not a problem only with his laptop, it's a problem with all of those 6700k laptops, both the 15.6" and the 17", unless you run Full fans during heavy loads.

Spoiler

http://forum.notebookreview.com/threads/clevo-overclockers-lounge.788975/page-50#post-10219915
http://forum.notebookreview.com/threads/clevo-overclockers-lounge.788975/page-49#post-10219912
http://forum.notebookreview.com/threads/clevo-overclockers-lounge.788975/page-49#post-10219903
http://forum.notebookreview.com/threads/clevo-overclockers-lounge.788975/page-49#post-10219902

They can tune them for excellent performance under the cooling limits, they can even stick them on top of air-conditioners so they don't see the cooling limits of the laptop, but if you unleash the 6700k power, there isn't enough cooling in a laptop to handle it un-aided.

Does that help, do you see the overall problem now?

BTW, it's not a problem, it's a feature

Most high performance laptops are detuned enough by the vendor to not do this, but all can do it when the BIOS/vbios are unlocked and full power is unleashed.

The Clevo 6700k laptops come ready to out perform everything else out of the box, it's up to you to figure out how to unleash that power safely

 

not according to other people posting in this thread....

 

The people reporting the high temperatures with the 6700k in the Clevo threads are the ones to pay attention to. See how they make it happen, and how they mitigate it.

The Clevo laptops vary in their BIOS/vbios shipped. They ship different versions of Sager and Prema, and mixing their own as well with elements of both.

The settings in the latest Prema BIOS/vbios should mitigate problems at stock. When you start tuning for performance, you will also hit the cooling issue.

You need to run Full Fan for full performance loads, the auto setting may not spin up quick enough or high enough.

I really wish the OP had asked in the existing threads to get help, or asked @Prema :

**Official Clevo P75xDM and P77xDM/Sager NP9758-G and NP9778-G "Batman 2.0" Owner's Lounge**
http://forum.notebookreview.com/threads/official-clevo-p75xzm-batman-sager-np9752-owner´s-lounge-welcome-to-the-batcave.767105/page-3#post-10212253

Clevo Overclocker's Lounge
http://forum.notebookreview.com/threads/clevo-overclockers-lounge.788975/page-2

**Official Clevo P870DM/Sager NP9870-G Owner's Lounge - Phoenix has arisen!**
http://forum.notebookreview.com/thr...70-g-owners-lounge-phoenix-has-arisen.781814/

That last two get the most useful 6700k CPU tuning traffic. Read up in there for more info. There are other threads too.

Hopefully when OP gets his laptop back from RMA he will have read up on getting the Prema BIOS / vbios, and know to tune it for best performance vs temperatures - and use Full fan for cooling during high load usage.

 

Yes, it's being reported widely now, The Division will drive the CPU hard, and if your system can't cool (fans aren't on Max) it you will see stuttering.

As I suggested earlier, tuning to reduce CPU load, to reduce heat and throttling - to stop stuttering, is to use Affinity in Windows, or disable Hyperthreading in BIOS, and/or reduce clock rate too, and/or Limit FPS with Rivatuner.

How To Fix The Division Lag FPS Drop Stuttering Freeze on PC - Tested and Worked


Most user loads, including many benchmarks, won't push the CPU into the 100% load + heavy power draw, so most people with the 6700k haven't noticed this yet.

The Division just became a leading indicator of CPU cooling / power / load tuning issues

 

I can't say that I fully agree. A dozen people posting about overheating issues, especially inclusive of a thread dedicated to overclocking, does not represent a significant sample size to suggest that this issue is common to the stock laptop configuration itself. Hundreds if not a thousand or more of these units were sold, and I can say that from my own experience where I had been overheating in Dota 2 and not realizing it, this isn't an issue that is newly arising, just an individual flaw in my unit that I hadn't noticed. I'm not saying I'm the only one of course, but certainly if it were true that this was common to this configuration, the manufacturers would likely have discontinued long ago, and I certainly wouldn't have one of the lead resellers outright telling me that "those temps are too high, we'll RMA it Monday" without even questioning it. These would be getting RMA'd left and right, and even if the manufacturer didn't stop distributing them, the respectable resellers would stop selling them. Additionally toward this point, what's the likelihood you're going to see people jumping on here to report that their max temperatures are nominal? Except of course in response to people posting that they have issues, and that's only further to my point. We saw someone post in this very thread say that they were maxing at 81C in the division with stock voltage and paste. It's of course going to be the people with issues who are more frequently posting about their temps, and again, that's a non-representative sample size from what we've seen.

The mitigation methods often work, however, they almost entirely require frequency reduction and/or feature removal. Limit FPS... decrease clock speed... disable hyperthreading.... these are undeniably sacrifices and dispersions from stock settings that are then pushed down people's throats with the suggestion that "you wouldn't need that anyway" or "you need to accept that this is what you need to do, despite the money you paid for advertised features and performance." It's a very inward point of view and doesn't take into account what the user might be using their laptop for. For instance, I also use my laptop for work, I do graphical processing, I use matlab, I perform real time emulation of engineering systems for my job, and most importantly, I'm mobile, meaning I needed all this in a laptop.

The exception of course is undervolting, which has only advantages and no real disadvantage, but as is the case with my own cpu, it's not always a viable solution (I can undervolt with stability by only about -70mv, and I still overheat and throttle). Again, the set max fans is not viable as a solution, only arguably as a means to prevent the initial temperature spike when logging temperatures. By the time I'm overheating and throttling while playing (usually more than 10 minutes in), my fans on auto setting are already at maximum and have been since about a minute in, and they are not at all dropping down in speed until I close the game.

Also, for the record, I have been in contact with Prema, and I have done my research. I'm no slouch and I'm not new to the scene here, I'm a longtime power laptop enthusiast, I have two engineering degrees, I've been on these forums since 2008 just like you, hmscott. There's no P750DM-G Bios released by Prema. Last I spoke to him, it was in beta testing, and that was way back in December, and through my searching of the bios thread since then, there hasn't been a release. If you visit his website, there's a P75xZM / NP975x, but be warned anyone else reading this, this is NOT for the P750DM/NP9758. I definitely don't purport to know everything, which is why I started this thread, and I do appreciate all the suggestions and input, it's all good knowledge, but I don't consider sacrifices to be solutions. If I wanted less, I would have bought less, that's the simplest way I can put it, and the reseller agrees with me, so I don't truly need to convince anyone else.

 

From how I see it, getting a 6700K CPU that runs fine is a hit or miss. On my previous Clevo P870DM-G and my current Eurocom Sky X9 which both had/have a 6700K, I can barely run 4.2 GHz on all cores while keeping the temps tamed. Any higher overclock would lead to a high temp rise/throttling. That's why I ordered a Silicon Lottery 6700K CPU that is guaranteed to run @ 4.8 GHz in a desktop, maybe I can get 4.5GHz on this laptop. Some of the 6700K run really hot while others run a bit cooler, which is why you find some people here with a 4.8GHz on this laptop, and others like you cannot even run at the stock speeds and people like me can barely make it run on the advertised speed.

IMHO, you should get a CPU replacement, no other cure for this to be honest. It's juts a bad overheating CPU.

I really hope that Intel releases a new CPU that is rated to run higher than this 6700K and is still compatible with this laptop.

When I got this laptop to be honest, all I wanted was a laptop that rurns 2 4.0 GHz ++ and I'll be a happy duck. But now that I see others are easily getting 4.5-4.8 GHz, I am thirsty for more. If they can do it, why shouldn't I do it?

 

Prema has been focusing on the P870DM, and most of the CPU tuning has been happening there, but it can apply in some parts to your laptop too, which is why I posted the links.

It's too bad Prema doesn't have the BIOS/vbios/EC done for your laptop yet, but maybe you can work with him as an Alpha/BETA test user - he probably has plans already for the focused assistance he needs to complete it.

I look forward to seeing how things play out. Please let us know how it goes along the way.

I think that even if you delid and repaste you will still be able to force high temps. The CPU is just too powerful, 91w at full throughput, even with full fans, is a lot of heat to dissipate.

Some active control, some active tuning, some performance vs. power and heat generation choices will need to be made.

 

delidding my CPU barely did anything for my 6700K temps. I just have one of the worst 6700K CPUs in the world.

 

Wow, I didn't know you already delidded your CPU and it's still not OC'ing, did temps drop?

Usually that is the determining factor - the difference between CPU's, improving the IHS thermal connection evens things out, but if that didn't help...

It may all come down to tuning, but the tuning isn't always clear immediately. There are many approaches and methods I have seen used so far, sometimes people mix them together - and they aren't really compatible or complimentary - you have to focus on one lever and build on that.

It's tough to keep all the BIOS releases, sources, mixing between them as well. Advice for Prema might not work in Sagar, might not work in Mythlogic / Eurocom + Prema, and the reverse.

Some of the tuners really do go all out for cooling, putting their laptops on top of the output vents of portable air-conditioners, which kinda skews their results - it's not something that can be duplicated without duplicating their cooling.

Now that the tuning thread is in full use, I see people hitting the same limit, once they tune for performance, then they try to unleash the rest of the CPU performance by allowing more power draw, and then the temps jump up into the 99c range.

It will be interesting to see how both your laptops perform with new CPU's, new paste jobs, and the same settings and the same tests / games running in the same way.

 

idle temps dropped from 45C to 38-39C, but the moment I stress test with AIDA64, the temps do sky high to 99C. It's like this CPU wasn't intended for any high stress workload.

 

I

Currently have the 17" model and currently having similar issues the laptop is stock but when I play demanding games my cpu hits sometimes 95 for a split second and goes back down to 85 with an average of 85/88 only had it 2 months not changed anything as it is still stock out of the box. I use a cooling fan aswell that does keep the temp down a bit but I am interested in what u were saying about -100 would this effect performance ? As I bought the cpu for gaming. I have 2x 970m sli setup they temps are 60/61 84/86 in intensive gaming

 

Hey, I see you also posted in response to HTWingNut, and that's good, and you can also post this question to that same thread and the Clevo Tuning Lounge thread and get help from guys with the P870DM, to get more focused help.

My suggestion is generic, reduce voltage by undervolting -100mV to -150mV, and that is based on P870DM's owners postings after working with each other to reduce temps.

There are postings there with their results, images of Intel Extreme Tuning Utility ( XTU ) settings, BIOS settings, ThrottleStop settings, to accomplish the undervolt as well as other tunings specific to the P870DM.

Briefly, you can set the undervolt through Intel XTU.

Spoiler

This is an example of undervolting at -100mV - set it for CPU cores and cache - both, this is a profile I use for long running batch jobs.

You don't need to change the multipliers for CPU/Cache, look at the undervolting -100mV only

It's good to get plugged in to the community that is interacting about your specific make/model, but some things are universal, and undervolting is one of them.

Have fun

 

Temps while encoding a video on Nero Recode using the same settings as above but all cores on 4.2 GHz instead of 4.1 GHz

notice the speed / no throttling and the temps:

 

It's a beautiful thing.

 

What did you do differently?

Is this run after installing the replacement CPU? Are you otherwise using the same settings you were using with the 1st CPU that was overheating?

Is this due to tuning in the BIOS / XTU / Throttlestop?

If this is the new CPU, have you tried 4.8ghz?

 

this is the same CPU. I never had a problem with 4.2 GHz. Anything higher and the CPU sky rockets to 99C

 

CPUs do tend to hit a wall at some point like that.

 

My 4790K laughs at your 6700Ks at 4.5GHz.. Not delided and also UV from stock

 

Lol easy to laugh at a flawed CPU just wait until I get it back and show the difference vs a quality item

 

Here is the Silicon Lottery CPU I bought at 4.4 GHz on all cores + 4.4 GHz Cache Ratio:

http://forum.notebookreview.com/threads/clevo-overclockers-lounge.788975/page-54#post-10221521

 

That's great news

So it looks like buying the best CPU, a pre-tested and binned one, is the best way to avoid getting a bad CPU, who woulda thought it

It looks like enough people are getting borked CPU's from luck of the draw to consider switching to a pre-binned CPU for initial order, but for sure after getting a bad one.

And, it's interesting you found that Delidding the bad CPU didn't help with the runaway temps. It cooled the idle temp by 5-6c, but as soon as you applied load the CPU temps jumped right into the 90c's.

Seems like a flaw Intel should screen out of the CPU's put for sale, as part of the initial rejection process.

Intel must be seeing these thermal run away CPU's during their pass / fail QA testing.

@Jakamo5 - maybe check with your seller and see if they will order you a SiliconLottery.com CPU - delidded by SL - to assure a successful CPU pick this time?

 

Precisely

 

I'll ask, but I have a strong feeling they will not be able to extend the warranty coverage to pay for a third party item, nor cover the purchase under warranty later. Is it cheaper though? Thennn they might consider it haha

 

Warranty farranty, forget the warranty on the CPU, these things rarely if ever go bad. Just buy it and let them install it. Your machine warranty is intact, the only thing you don't get warranty for is the CPU but who cares, at least you will put an easy and immediate end to this headache.

 

@Jakamo5

Temps of my Silicon Lottery Delidded CPU while just surfing the web @ 4.4 GHz Core/Cache:

 

What I'm saying is right now I have warranty that extends to the CPU, meaning they'll put a new CPU in for free (which they're hopefully doing at the factory right now), and if it comes back and the CPU is still bad, it's still under warranty. If I go with your suggestion, ill have to buy the new CPU myself ($375? Or around there?) since they won't buy a third party item under warranty, I'll have to pay to have it shipped there (and spend additional time without the laptop, waiting for the shipment), and if the CPU goes bad later, it's not covered by sager warranty I already paid for. That's even if sager agreed to install a CPU from s different reseller, and even then, they would probably charge for labor since there's no warranty covering the item and therefore no warranty when installing the item. This is just educated assumptions from experience with warranty's in the past.

Either way, one thing is for sure, and that's I can either get a new CPU free under warranty, or buy one from silicon lottery at retail price. I just don't see the advantages that outweight that, all the other issues aside.

 

You can also elect to not get the CPU from them, reducing their price - your cost - and use that difference to pay for one from Silicon Lottery yourself, either through them or on your own.

They aren't going to charge you for their CPU if you don't accept it

 

They're not charging me fo th CPU even if I do accept it, it's under warranty. If you mean I can convince them to purchase a third party CPU instead of giving me one they have in stock, I doubt it because they wouldn't break even, the ones they have in stock were purchased at distribution cost, likely under contract. Even then, like I said earlier, they typically cannot have labor covered under warranty if the labor is done on an item not covered under warranty. Not to mention the fact that I would have to pay and wait for shipping of the CPU to the sager factory, and I would no longer have CPU warranty.

I'll be happy enough if they decide to replace the CPU, chances are they'll probably repast was and send it back...

 

well that makes sense. What I did was, I kept my bad overclocking CPU as a backup and it is still under warranty while I am enjoying my Silicon Lottery beast. That way, in the unlikely even that that Silicon Lottery CPU goes bad I'd just swap them.

So I suggest, get that free CPU from them and if it's still a bad overclocker and/or heats up like heck like 80% of the Skyflake CPUs out there, save yourself the hassle of being without a CPU and order one yourself from Silicon Lottery with the CPU delid service to it's ready to install yourself. It's super easy to open this laptop and replace the CPU. Even a child can do it. I was very scared to tough these things before but Mr. Fox showed me how in a video and I did it

 

What I mean is if you don't use their provided CPU, they can credit you for the cost. You would option to get *no* CPU from them.

Then you would use that credit to ask them to order the Silicon Lottery CPU, and you would pay the difference.

You don't need to pay for the highest bin CPU, SL has other "speed bins" that are cheaper than the 4.8ghz model.
https://siliconlottery.com/collections/all/i7-6700k

The 6700k speed bins go from 4.3ghz to 4.8ghz, from $349 to $449, which is the cheapest I have seen it.

The 4.8ghz is $449, and I have seen it as high as $525.

Delidding is back up to $49, but worth it.

So total cost is $398 to $498.

 

Assuming they agreed to credit me, it would not be close to retail price. The CPUs were bought at distribution price, then sold by a reseller as a package deal, with additional overhead (shipping, etc). There's nothing in the warranty that says I can return individual parts of the package deal for market price. Not even a remote chance they agree to that, aside from the money lost, the paperwork involved.. Even then, I lose a warranty I already paid for as part of my package, and I take on the responsibility of installation, and the shipping price + time waiting from silicon lottery. Or I can just accept a new CPU from sager that chances are will be just as good as the silicon lottery one (and if it's bad, I just use my warranty again to have them swap it again). Save myself $400 and keep my warranty, or pay $400 and lose my warranty and time just for an arguably higher guarantee at a CPU that I can always replace under warranty anyway otherwise. Sorry I just don't see the value there.

 

I do appreciate the suggestions and recognize you guys are trying to help by giving me options.

 

The value is the hassle / time involved. Just get it and forget it. Secondly, they are not obliged to replace your CPU if it's not a good overclocker, only if it was really bad like the one yo had which wouldn't even rurn at stock speeds.

Whichever way you choose bro, I wish you the best, I really want your machine to work. BTW, even the best CPU needs undervolting as the stock voltage is too high.

I had to undervolt my silicon lottery CPU by -60mV @ 4.4 GHz.

The previous one I had to undervolt by -150mV just to run @ 4.2 GHz, you see the difference?

 

The quotes I got for custom builds of the Clevo's with the 6700k all allowed me to option out the CPU so I could spec a Silicon Lottery CPU @ 4.8ghz, which they would install as part of the build and test to ship to me. Same for 2800ghz DDR4.

Their warranty would cover repairs and parts for everything except the CPU/memory, which I would need to handle the warranty replacement for those on my own.

So this isn't unusual at all. These boutique builders do this as part of their every day custom builds. Now HID is even including these new options in the Customize menus - which btw aren't limiting factors when doing a custom build - ordering off the menu is an accepted practice.

I haven't had a CPU fail after initial build. All the CPU's I have replaced for my personal computers have all had problems discovered at build time. Commercial work I have done have discovered flawed CPU's down the road, but those likely should have been caught at build time too.

It doesn't hurt to ask. Make it a simple request. Let them know that you would like to build in a pre-tested and binned CPU to assure successful results this 2nd time around.

Ask if they would remove their CPU from the build and credit you - ask how much you get in credit, as you would like to specify a pre-binned CPU from Silicon Lottery.

Then ask them to order and install the Silicon Lottery CPU you specify, and ask how much they will charge for that service.

Often it's part of the order with no extra charge, but it's polite to ask and give them the option to charge a handling fee.

Tell them that you know their warranty for parts won't cover the CPU if it dies, but would they please build and test for you.

That's it, and see what they say