Clevo Laptop Killer WiFi Compatibility Testing & Troubleshooting Thread

Wild, that definately should have worked.

Did you keep that router for the 8260, or are you using something else now?

The 8260 can't use MU-MIMO, so it wouldn't need a MU-MIMO router.

And, you also have a P870 model laptop, or?

 

I personally wouldn't go so far tbh.. Sure Killer has it's fair share of issues but so does Intel.. Just look at the 7260 fiasco.... My 1525 has been as close to perfect as it can be.. I do get a dropped connection or 2 in a week but it's probably an issue on my old router's end.. Got a new router and haven't had a single drop yet... BTW, have the Netgear R7500v2 which has MU-MIMO here..

I've had 3 gaming laptops now and honestly, each one has had issues, my G73JH never had a Hardware failure but when the OS crashed, the SSD would dispapear and I would have to insert the Windows disk and let it load and then remove it (not reinstalling OS or anything) before it would see the OS drive and load, my Alienware had motherboard replaced, heatsink replaced etc and then Windows 10 killed it and now my P771ZM which has a horrible fingerprint sensor but works perfectly IMO..

You guys probably had lemming 1525/1535's tbh.. @Cakefish had a similar experience but his 1525 is working fine now as far as I know! @Firebat246, I would suggest you do the following.. Disable QoS in your R8000, in my R7500 made my connection unstable and laggy, restart your modem+router, purge your P870DM from any Killer stuff, reinstall the latest versions from their website and give it one more shot! After that get the wifi card replaced!

 

Yep, I still use the excellent EA8500 and I have the P870DM-G. Imho the problem is simple: killer sucks.

 

From my experience before with the Killer 1202, I used to get a lot of disconnections and BSODs until I uninstalled the entire Killer suite and only installed the driver manually through device manager. It worked then alabeit without the Killer bandwidth management which is the root of all problems. But then again, that defeats the whole purpose of getting a Killer card. So back then on my Alienware 18 I got the Intel AC7260 (Revised Edition) which was like a modified 7260 and didn't have a single connection drop.

 

Have Killer 1202 in all systems and never a single drop either (never used their software).
If you use their software, update it!

 

I had killer as well on my GT80 and AW18 after I disabled their software completely things cleared up.

On a side note the Intel Wi-Fi card is prob 20 to 30 bucks so I would just purchase one before sending back the machine. Sell your killer and it's a wash.

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I had a Killer 1535 and had a wireless dropout experience on my home network. I have two routers - primarily the Netgear R8000. A second older router, Cisco WAG320N. Without going into too much detail, various APs spread over 2.4ghz and 5ghz.

After continuous connection dropouts, I was sent an Intel 8260 to replace it with, and all issues were resolved. The relief was immense.

Essentially I was seeing these symptoms:

Killer 1535 was fine... until I started something that generated heavy load, e.g. a steam download at 200Mbit, or a transfer from my home NAS that ran at 500+MBit on the 802.11ac network. Eventually I started leaving a ping running in the background to help diagnose, and I could see that after a few minutes of steam or NAS usage, the connection stalled, and no further data was received. After about 30-60 seconds the wireless adapter on my laptop disabled and re-enabled itself!

I simply couldn't do a large steam download without this occurring multiple times.

This persisted through the following:
- Killer Driver upgrade to a later driver.
- Uninstall of Killer software, leaving driver install only.
- Disable the filter driver on the wireless adapter (was a suggestion from the alienware thread).
- System Restore to original OS image provided by reseller.

Once replaced.... the Intel 8260 can easily max out my internet connection (200mbps) and download my backup archives my NAS (e.g. 200Gb) at 500-600mbps without dropping out.

So I had a bad experience with the 1535. I doubt all 1535s users suffer from this, there would be too much bitter complaining.

Once it was swapped out with the 8260, I never got to find out if it was a one-off, or an issue with my home router setup.

I might have lost the ability to use MU-MIMO with the 8260, but in my eyes I got lucky that I raised this with reseller within 24 hours of laptop receipt, and allowed to swap to the 8260 from the 1535.
Note: I am using the P775DM1-G released in Dec 2015, not the P870DM. Had a similar choice between Intel 8260 and Killer 1535 at point of sale.

 

Well guys i'm awake and at this wifi crap again. What absolutely boggles my mind is I seem to have ZERO issues while connected to my phone hotspot. I was barely able to open up webpages when connected to my router.. Not even downloading large files just simple web browsing was impossible while on my router. Under my hotspot I have yet to be dropped even once! So... if this works fine with my phone... but not my router... yet everything else works with my router..what the heck does that mean?

 

It means that the Killer 1535 is a garbage card. Simple as that

Killer N1525 keeps dropping connections

 

Well unfortunately what I am trying first I should be trying second. At this point I refuse to ship my laptop back after waiting over a month to get it. I also prefer not to open up a brand new machine to swap out cards if they want to send me a new one. It's not that I haven't messed inside laptops before but I just don't want to take chances. IF the card is getting replaced it's going to have to go back to Mythlogic and they can do it. They open in 45 minutes so I will talk to them. However what I'm doing first (yes I will get the stink eye for this i'm sure) is dragging my butt over to best buy and picking up a new router. Worst case and it does nothing I can return it. if it does work... i'll take the hit and run with it.

 

Did you try what I told you before you do anything?

1) Uninstall the Killer Suite then reboot

2) Download the Killer Suite from my
Clevo P870DM/DM-G Drivers Mirror

Killer WLAN Driver v12.0.0.149/BT v10.0.0.149

3) Extract the Zip file, then go to device manager and manually install the driver by pointing to the appropriate folder, in my case it is:

D:\Eurocom Sky X9\Drivers\12_WLAN\Killer\WLAN\drivers\Production\Windows10-x64\k1535w10

4) after the driver is installed, do not connect to your Wireless Network, reboot the computer

5) Now connect and let me know the result.

Most issues are in the bandwidth control which comes with the whole suite, if you install the drivers manually, 9 times out of 10 it should solve your problem

PS: After that you need to install the Bluetooth Drivers manually

Example: D:\Eurocom Sky X9\Drivers\12_WLAN\Killer\BT\drivers\Production\Windows10-x64

 

Or you can skip all that and just grab the drivers that are meant for that =)
http://www.killernetworking.com/support/driver-downloads/standard-drivers

Don't mind the date on the download, its been updated since, its version 12.0.0.191 11/25/2015

 

I tried this before but may have had older drivers... so I will try it real fast before I head to the store!

 

The problem in my experience before is the Killer suite itself and their buggy Bandwidth Control more than it is the actual driver's fault. Feel free to try both before you waste your time sending the laptop back bro. It might be a simple fix.

 

Uninstalling everything as we speak. All killer drivers though device manager and any suite software left over though apps. Rebooting and gonna install just the drivers from the link.


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after you do that, please go to these 2 sites and do a test, then post a screenshot so we can see your speed and ping

For the 2nd site you need to have java installed and accept the security prompt when it pops up otherwise the lost packets test would fail which is very vital

This will not work on Chrome since Chrome doesn't support NPAPI plugins and thus JAVA anymore, you need to run it in IE or Firefox

1) www.speedtest.net

2) www.pingtest.net

If you get lost packets in test 2, this is a very serious issue

 

@Firebat246 as long as you are trying a new router, I would also get a USB Wireless adapter of the same make/model support at the same time - get the one paired with that new router chipset.

That way you can use that USB Wireless adapter as an alternative to the internal card.

If the internal 1535 card is still acting up, you have a fully compatible USB adapter that you can use for a while until the replacement 8260 Wifi card can be installed.

That way you don't need to send in the laptop right now, or replace the Wifi card yourself, and you can get back to enjoying your new laptop

 

he doesn't want to open up his brand new laptop and mess with it and I totally understand, better keep it new until you REALLY need to open it. It's an expensive toy after all

 

Really been struggling trying to get these tests for you. Here is my speed test. Ping Test simply is not happening. It wont even load the page 75 percent of the time I can only load it on firefox... and when I do it says java is not updated or enabled even though I have already done that.

 

1) your ping rate is not bad, not low as well, remember the lower, the better, the lesser lag.

I have a 100MBPS Down/20 MBPS up connection and my ping rate here in Dubai on the Intel AC8260 is 2-4MS

2) Regarding pingtest.net, click on the Firfox are on the top left, go to addons, then on the left pane, click on Plugins, look for the JAVA plugin, then change it from Ask the ALWAYS to it can run without any interruption then try again, we really need to test your lost packets at this point. Lost packets could mean unstable connection or dodgy downloads or slowdowns

My speedtest:

 

@Firebat246 your 18ms ping time is fine, and quite normal.

phoenix has a very unusual connectivity situation, essentially only a hop or two (router hop) away from the test node, I haven't seen a quicker ping time outside being in the equipment cage inside an ISP

 

Finally got it working here you go.

 

EXCELLENT Score! even I get a B Rate! you got an A score which is excellent that test is very demanding for any connection! Your jitter (AKA connection Noise) is very low which is excellent. I have a feeling that your problem is solved now that you didn't install the cursed Bandwidth Control BS! Who needs it anyway! when I ran any app, be it a game or an internet downloader or whatever, I want it to have the full bandwidth! Our connections are fast enough these days that it wouldn't cause any other app to lag. No One in his right mind would be making a big download like a torrent or whatnot and play a game anyway.

now, continue to observe the situation and see if you get any disconnections, if not, then you saved yourself a big hassle of returning the laptop and waiting!

 

Well unfortunately as fast and successful as those tests were.. As I was downloading my next game through steam my wifi completely lost connection. Same problem as before

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what band are you connecting to? 2.4GHz or 5 GHz? if you were on the 5GHz band, try the 2.44GHz band and observe.

Once all fails, just replace that darn Killer card bro, there is nothing Killer about it except killing connections. It's all over every forum I have read about this card on. That includes the AC1525 as well. Great hardware spoiled by crappy drivers.

Another option would be is if you are ready to try, to get a MU-MIMO router to see if it helps.

 

Ok guys to the store I go... I have a netgear nighthawk x6 right now.. aside from trying the x8 any other suggestions? Would be helpful it best buy had it in stock. Zip code for my best buy is 08096 if anyone wants to throw out some suggestions before I get there. You can check their website if you like. Thanks everyone for all the time you are spending on this.

 

I tried both.. and after the firmware update and couple minor settings I changed last night.. my other laptop my mom uses wont even connect to the 2.4 band!

 

Search for MU-MIMO supporting routers to start, and then pick one that has a matching USB wireless adapter you can fall back on. I don't have that info right now, but the Best Buy should.

 

This is what I have as backup but I never used it, it doesn't support MU-MIMO though:

ASUS USB-AC56

 

Or forget MU-MIMO, and just get the best USB Wireless dongle from the same mfgr.

The Netgear model is A6210
http://www.netgear.com/home/products/networking/wifi-adapters/a6210.aspx

Best buy SKU: 8860004
http://www.bestbuy.com/site/netgear...lack/8860004.p?id=1219375117547&skuId=8860004

The A6210 might be enough unto itself, it should be compatible with your current Netgear router.

And, it's in stock everywhere near 08096

 

I've tried many routers out there, the ASUS AC68U, AC88U, AC3200, some D-Link routers. The only one which didn't give me a single connection drop was the ASUS RT-AC68U which is one of the best routers out there even though it doesn't support MU-MIMO, very stable, provided you don't touch the firmware. The moment I try any of the new firmwares, it starts randomly disconnecting, going back to the first firmware, and it is stable and fast as a rock. It's very cheap now too which is a plus point.

 

I don't think I'll go down the USB route I'd probably hard wire the damn thing until I get a new wireless card. If the new router doesn't help. What a nightmare.

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If you travel, it's good to have a couple/few USB Wifi dongles, for compatibility sake.

Having a couple Wifi options have saved me more than a few times when mobile at client sites - sometimes more than 1 dongle was needed at the same client - in different facilities.

It's cheap insurance

 

Since your netgear came up incompatible, and the Linksys for another owner, perhaps an Asus model with MU-MIMO?

I've been waiting for this one to release, and would love to try it out...

Asus RT-AC5300 Wireless-AC5300 Tri-Band Gigabit Router
https://www.asus.com/us/Networking/RT-AC5300/

Unfortunately, Bestbuy doesn't carry it yet...

 

I am thinking of trying an asus but I don't think they have that particular one available. I saw another for 279.99 id have to look it up again. I will be at the store in 5.

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Also, the D-Link DIR-885LR AC3150 is MU-MIMO, but Bestbuy doesn't carry it in the store...

http://www.bestbuy.com/site/d-link-...uter-red/4846202.p?id=bb4846202&skuId=4846202

 

These show up as MU-MIMO routers at Bestbuy:

http://www.bestbuy.com/site/searchp...t=n&iht=y&usc=All+Categories&ks=960&keys=keys

There is a new Netgear with MU-MIMO, which being a newer release it might have been more likely cross-tested by NetGear with the Killer 1535, so it might be a good one to try:

NETGEAR - R7800-100NAS Nighthawk X4S 802.11ac
http://www.bestbuy.com/site/netgear...lack/4760604.p?id=1219815594994&skuId=4760604

And, SKU: 4760604 is in stock everywhere near 08096

Even just as a sanity check, I would get the A6210 to test as well.

 

OK so first contender is this

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Then we have these two of which the Linksys does have mu-mmo support

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If I wanna try a netgear again this one apparently is a beast but not sure it's worth risking...

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It's got MU-MIMO

Dual-band wireless-AC3100 gigabit router
Ultra-fast 802.11ac Wi-Fi router with a combined dual-band data rate of 3167 Mbps for low latency online gaming, smooth 4K streaming and extremely fast file-sharing
Broadcom® NitroQAMTM technology boosts 5 GHz data rates up to 2167 Mbps and 2.4 GHz up to 1000 Mbps
4x4 antenna design with AiRadar universal beamforming for wireless signal coverage exceeding 500 m² (around 5400 square feet)
1.4 GHz dual-core processor improves USB and WAN/LAN speed
•Link aggregation supports close to 2 Gbps wired transmission for more devices to enjoy faster access speed
Up to 4X capacity Wi-Fi with revolutionary MU-MIMO technology
AiProtection for total security and privacy
Parental Controls let you manage your family’s web activity and ensure a safe environment for younger users

http://www.asus.com/US/Networking/RT-AC3100/

 

If you could get 3 to test, that would be one of them

The NETGEAR - R7800-100NAS is newer, cheaper, and might be enough newer to be more compatible...SKU: 4760604

 

Beware of that router, as I said I had the AC3200 which on paper has a great feature called Smart Connect, what that does is, instead of making you sit and think which is the better band to connect to, 2.4 or 5GHz, it combines them both into one SSID and then when a device connects to it, it assigns them to the less busier band, sounds great right? sure, on paper, that caused me disconnections till no tomorrow. Just warning you and trying to set your expectations. I would avoid that router if I were you but it's up to you.

 

Did you find this one?

NETGEAR - R7800-100NAS Nighthawk X4S 802.11ac
http://www.bestbuy.com/site/netgear...lack/4760604.p?id=1219815594994&skuId=4760604

And, SKU: 4760604 is in stock everywhere near 08096

Netgear Releases Nighthawk X4 Successor: The R7800 Nighthawk X4S
http://www.tomshardware.com/news/netgear-nighthawk-mu-mimo-router,30948.html

"Netgear's enthusiast Nighthawk line is known for offering excellent performance and features, and the R7800 Nighthawk X4S AC2600 Smart WiFi Router, which was released during CES, illustrates the company's intention to maintain appearances.

The newly released R7800 Nighthawk X4S AC2600 Smart WiFi Router offers performance and features comparable to the previously released R8500 Nighthawk X8 AC5300, but with one less band. The R7800 is intended to be the successor to the R7500 Nighthawk X4 AC2350 Smart WiFi Router, which was released in 2014, delivering higher maximum speed at a more compelling price."

One thing to consider... this model is going to be running early firmware...

 

OK got some great news! Apparently I bought the protection plan from Best Buy, so all I have to do is bring back the old one I will get the full $300 credit to put towards whatever one I want to buy now!

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The closest store that has that one is 2 hours away so nope. Out of the 4 I posted which seems to be the best? Should I attempt the newer netgear? I feel like if I do that I might as well take your advice and pick up a USB while i'm there. When I get back ill show you what they have so I can pick the best.

 

It's likely that you have a 50-50 chance with 1 router, if your credit card can handle 2, then I would include the X8, otherwise I would go with the Asus RT-3100.

Barring phoenix's problem with the RT-3200, the RT-3100 is newer and has MU-MIMO.

The X8 is older, but is still getting complaints about firmware and incompatibility on newegg...

The 3 I would try are these 2 (Asus RT-3100, Netgear X8) + the new Netgear R7800 Nighthawk X4S AC2600 - 2 hours away - maybe Bestbuy can ship store to store for you and you can try 1 of the 2 today (or both), and if those fail the new Netgear would then be local to try too

It's interesting to note that I see more unresolveable complaints about the 1535 in Clevo laptops than in MSI laptops... it's possible the 8260 performs better in the Clevo implementation than the 1535... something to consider - we might be chasing the wrong end of the problem.

Usually once you remove the Network Manager and Filter driver, run "drivers-only", and disable all the power management, the problems go away - not so on the Clevo's.

Update: the Asus RT-3100 SKU: 4465000 has 70 reviews on Bestbuy, with an average score of 4.8, that's pretty darn high

 

I'm pretty sure I want to try the asus and the only other one I'd consider is the netgear. But should I buy both and return one or just grab the asus and a USB wifi and go from there?

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Both are good combinations / choices.

If you are getting the Asus, get the high end USB adapter from the Asus line.

If you are getting both routers, then get the best USB adapter from both makes.

Whatever the budget will allow

Getting both now saves you time driving back and forth. And you might still have at least one more trip, to return your existing Netgear router

 

Asus has 2 adapters that should work, but Bestbuy doesn't carry them, they are only available through "MarketPlace" which means 3rd party online order...

The RT-AC56/56R/53 would be good... any other electronics retailers in town?

I should note that neither do MU-MIMO, and have all been out for over a year. Asus will likely ship a new one soon, I haven't checked CES annoncements.