Clevo P750DM/P770DM Thunderbolt Firmware Update v16

Intel Thunderbolt Firmware Update v16:

Prerequisite: Make sure you have the Clevo Control Center installed

Disclaimer: Do this at your own risk, I am not responsible if you mess your laptop although I have done it successfully on my P870DM

Note: I recommend we wait till @Prema confirms this does not conflict in any way with the Prema BIOS for those who are using the Prema BIOS.

1) Download the P750DM Thunderbolt update

2) Extract the contents

3) Copy the extracted folder to C:\ or D:\ drive

4) Rename it to something easy like I renamed it to a folder called tt in my case

5) Disable your Antivirus or security suite

6) Launch Command Prompt as Admin

7) Type cd\ to go back to the root of C:

8) Type D: to go to the root of D:

9) type cd tt to enter the tt folder (or whatever name you renamed that folder to)

10) Type ControllerForcePower.exe 1 then hit enter

11) From the folder that you extracted, navigate to the following folder: FwUpdateTool

12) Run the FwUpdateTool.exe by right clicking on it and choosing RUN AS ADMIN

13) Follow the below illustrations to complete the firmware update:

Note, the images below are from the P870DM Thunderbolt Firmware update so ignore the version 18 that appears below they are just for illustration purposes.






Run the update tool again to check the firmware version then exit once you confirm it's been updated.

 

Works

 

Apparently this doesn't work with my P750DM-G.

Device ID is:
PCI\VEN_8086&DEV_1575&SUBSYS_11112222&REV_00\6&34A158F8&0&000000E0

Error attached in pic

Clevo CC is v5.0001.0.50
TB3 software is: 16.1.45.250 (new)
TB3 Generation: Thunderbolt 3 (1575)
TB3 current NVM version: 8

Any ideas?

 

Did you followthe instructions precisely?

 

Yep, to the letter.

Hoping @EmberV can post his Device ID to compare. My P750DM-G is a fairly early build (Nov 2015). On a related note, my BIOS version is 1.05.03 (09/19/2015).

I guess the next question is, what BIOS settings are you running as well. Mine is currently set to:
Intel Thunderbolt technology = Enabled
Security Level = Legacy Mode
Thunderbolt Firmware Update = Disabled

I tried enabling the Firmware Update parameter and it looks like all that does is force on the TB3 controller without a connected device (ie what ControllerForcePower.exe 1 does).

 

I didn't ever touch the BIOS settings for the Thunderbolt. Hope @EmberV can help you since he has your same lappy

 

Success here as well!

 

@Stooj my PCI ID is the same other than "34A158F8&0&000000E0" is different in mine.
Your BIOS version is old. Contact your reseller for a BIOS and EC1/EC2 update. Mine is on BIOS 1.05.09.

 

I thought you were on the Prema BIOS bro

 

I am, this EVOC one is based on stock 1.05.09.

 

nice! they seem to have the fastest Prema BIOS updates.

 

That may be it. I usually go straight to Prema BIOS (which often uses a newer base than what is available from my reseller anyway) but unfortunately recent-ish events don't allow that now.

 

Latest stock version that I'm aware of is 1.05.13 for the P750/770DM.

 

So, interesting development. I emailed my reseller (Metabox AU) and they got a Firmware update tool sent to them from Clevo.

Weird bit is, the firmware file is identical to the one @Phoenix provided.
The difference is the flashing tool. The one my reseller provided is ~510 bytes larger and retains a much newer Modification date (16/3/2016 vs 2/9/2015). There's no other evidence of change though. Looks identical, all files have the same 1.0.0.0 version etc. Yet, flashing went fine.

Otherwise all good now as attached.

 

strange, please hook me up with it if it's not against their rules so I can post the newer version here.

 

Do you know the latest EC version as well?

 

I'd be interested in getting a copy of the updated firmware software as well. The initial one posted on here by Phoenix worked on my P771DM-G, but not on my colleagues even though they are the same model, on his I get the 'vendor mismatch' error.

I contacted our local distributor and after 2 days they came back and told me I needed to update my BIOS even though I had told them I needed the TB 3 firmware update and that I was already on the latest BIOS.

We need to get them updated as Startech have finally released the TB 3 to TB adapter and you need to update the TB 3 chip to get it to work. As a reseller of video editing laptops this is going to be really handy as we can now attach Blackmagic TB input/output devices to the laptops. Luckily mine worked so I have been able to test these devices ready for when we finally get a firmware update that works with all models.

Thanks for posting up the initial firmware and thanks in advance for the other one if it does go up.

 

What is your friend's BIOS version?

 

He's on the same one as me. (1.05.10) I checked that they were all set the same.

Although reading an earlier post I see that there may be later BIOS's. Not sure where to get that from as my distributor never seems to have them so I get mine from the palkeo site

 

Clevo really needs to revise this "no bios update, no enhancement for our customers" policy... Gee, in 1995 when I was a young lad I helped my father download a new Bios for his Toshiba so it would work with Windows 95. Here we are 21 years later and we still have to hunt down enhancement firmware as this TBT firmware as well as normal BIOS updates to get optimal performance from our investments. C'mon Clevo!

 

Latest EC (again, at least as far as I know) from Clevo is 1.05.03 on this model. Latest ME firmware is 11.0.10.1002

I can certainly sympathize with end-users on this. We don't receive any user-friendly tool from Clevo for flashing, and because a lot of users aren't familiar with command line or a DOS environment, we're really wary about providing the necessary files; even with instructions, it's a precarious process that has potential to brick a machine. Given that, I am also sensitive to any sellers that are not apt to providing BIOS/EC files for flashing; we want to make people happy, but also look out for the well being of their purchase.

It's a frustrating dichotomy.

 

7) Type cd\ to go back to the root of C:

8) Type D: to go to the root of D:

9) type cd tt to enter the tt folder (or whatever name you renamed that folder to)

10) Type ControllerForcePower.exe 1 then hit enter

11) From the folder that you extracted, navigate to the following folder: FwUpdateTool

12) Run the FwUpdateTool.exe by right clicking on it and choosing RUN AS ADMIN

13) Follow the below illustrations to complete the firmware update:

Note, the images below are from the P870DM Thunderbolt Firmware update so ignore the version 18 that appears below they are just for illustration purposes.



cant get passed step 10 , keeps on not findin the path, or fails because i at the same time get confused, since you ask me to do exactly what you tell us, but that example of command prompt goes slightly different from your steps above, can you help me get passed this update? own a clevo p771dm, want the startech TBT adapter connected, not properly working billboard icon pops up, suppose your thread could help..

 

Mine didn't look the same either. Going by the original pictures he had the ControllerForcePower.exe in a separate folder which it isn't. Once you open the 'tt' folder in DOS you can just type in 'ControllerForcePower.exe 1'

Just so you know this doesn't work with all P771DM's. We have 2 P771DM-G's and it works on 1 and not the other. We are still waiting for Clevo to get back to us

 

There are different hardware revisions among the P7, not all boards are using the same TB3 firmware...

 

thx adbear for the reply but after 10 hours of doing stuff i got it to work, i just did step 10 although he coudn't find that path i continued outside command prompt, thx for the updatetool.

 

Can You share your update tool kit with us?
I'm having the same problem as you did.

 

I also get the "Vendor Mismatch" error after following directions. I have the P770DM-G so the updated tool would be awesome.

 

I don't think it will work. I was told that there are 2 versions, ones that are from before Oct 2015 and ones after. The ones from after seem to work fine, but the ones from before that date don't. My suppliers tried it with a different firmware file that was supposed to work with the earlier units and it still failed with the same message, so Clevo need to sort out how to firmware update these earlier models

 

Just as an update. I just got in a P775DM3-G and the devices I had working on my P771 don't work on this new model, I suspect it may be something to do with it using controller 1577 whereas the older model used 1575, so now I have to go through the whole rigmarole of trying to figure out who's to blame then getting them to sort it out.

I seem to get input but very intermittent output through the TB 3. As I'm having to use a TB 3 to TB adaptor I don't know whether it's the TB 3 or the adaptor that's at fault. I'm awaiting a reply from Startech to see if it's a known issue

 

On the newer firmware that a few of you posted it says egpu's not supported does this mean its impossible to use a egpu or will it still work ?

 

from what ive seen, it depends on the type of egpu enclosure, whether or not this non-egpu firmware will work.

Sent from my Huawei Mate 8 NXT-AL10

 

Based on what jaybee said above what egpu enclosures stand the best chance of working with this firmware ?

 

People are taking that No eGPU supported thing way too seriously.
There is no way to know something will not work without trying it.

 

i think you said yourself that the razer core is a bit finicky when it comes to this, while other enclosures i.e. from aikitio or powercolor devilbox seem to be more "forgiving" @bloodhawk

and well, u cant blame a guy for doing proper research before buying stuff worth more close to or more than 1k and just "trying it"

Sent from my Huawei Mate 8 NXT-AL10

 

Thanks for the feedback bloodhawk/jaybee83/ I am a bit hesitant and just want to make sure, the firmware says egpu not supported so I just wanted some clarification on that and if anyone out there has done it or plans to hopefully they will share their experiences on this.

 

Hi.
I've just install a fresh win10, and in the bios, all setting are set to default value.

WHY the "thunderbolt 1575" is not detected ?!?!

(The controller is enabled in the bios)

Perhaps other values need to be set ?

Regards, Ray

 

Assuming you have the Thunderbolt drivers installed, Then the controller doesn't normally show up in device manager unless you have something connected to the TB controller or you run the 'ControllerForcePower' software from the TB firmware update software, and then the TB controller shows up under 'System Devices'

 

if i use the command "Controllerforcepower 1" : An error occurred while trying to execute the WMI method: class non valide.

i suppose because the driver is not loaded (installed yes, but nothing because i don't have any device with an error in 'system devices'.

But before reinstall, i can do "controllerforcepower 1" without problems, and driver stay loaded, this is why i know the "Thunderbolt 1575" name.

 

If the driver is installed then the only ways to get it to load in device manager is to either use the Controllerforcepower or to have a device connected. Did you run the CMD prompt as Administrator?

 

Yes , CMD as administrator.

I just go into bios, reset to default, and make a fresh win10 install : No error, like if thunderbolt peripheral is disabled into the bios, of course thunderbolt is enabled.
it works with the old install, if you read the owner's lounge , you'll see a post of me who describe the error when i want to flash it (no success, of course)

I have nothing in the device manager, incredible... :O(

 

Not incredible at all, as I've already said, nothing shows up in Device Manager unless you have something connected through TB or you get Controllerforcepower to work. My current P775DM3 has nothing in Device Manager unless I connect something or us Controllerforcepower.

The only time I've seen Controllerforcepower come up with that error message is if CMD is not running as Admin. I can even get it to do exactly the same on my current laptop if I run CMD in normal mode

 

You can even force power from the thunderbolt settings in the BIOS. At least in the Prema Bios, not sure about stock.

 

You can't do it in the normal BIOS

 

Even with the TB disabled in the BIOS ControllerForcePower only gives that error if CMD is running in normal mode. If it's running as Administrator then I don't get an error message

 

Pfiiuuuu.... happy.... the only way was a CMOS Reset (and when you do this, you clean the NVRAM too) and hurray !
ControllerForcePower 1 (AdminMode of course)
the "Thunderbolt(TM) Controller - 1575" back in business (Driver 16.2.51.2 from Intel)

Warning : if you did a Cmos reset (remember, this one clean the Nvram too) and have more than one UEFI OS and Bootloader you lost the boot entry in the bios.

(And "OS Select" is set to "Others")

The only one visible after my cmos reset was the "Windows boot manager"

I need to mount the EFI partition, remove the Microsoft EFI directory, restart and go to the bios to select my "UEFI OS" in 1st choice and "Windows boot manager" in 2nd place.

Suggestion : Prema ? Can you add in the future bios release an "Add boot entry" in the boot menu please ? ;OD

 

Hello,
It was suggested to me to join the site
and reach out to @Phoenix to help me set up a clevo p750dm2-g with the Prema bios
once I receive the unit ordered from hidevolution (in about a week)

thanks for your help,

jeff

 

I want to add some of my own confusion to this thread.

I have a Clevo P750DM-G, I received this unit Oct 2015. From all my research, 750s received around that time should have the Thunderbolt 1575. My 750 has Thunderbolt 1577, similar to the 870s, DM3s, etc...

Now the BIOS version is 1.05.04 dated 10/5/2015.

I know I need a BIOS and EC update, others have posted later BIOS revisions. But, the thunderbolt firmware update posted in the OP worked without a hiccup, and also from my research the Thunderbolt 1577 appears to be the one capable of eGPU support, but I have no way of verifying until I am able to get a BIOS/EC update, which could be quite some time; I am in the middle of production and can't spare the down time.

P.S If anyone could point me in the direction of being able to identify what mainboard SKU I am using, that would be a huge help; not only in clearing up this Thunderbolt confusion, but I also want to find out if this mainboard has the physical connections to support a 3G/4G card. The mSATA slot is there but the LTE antennas are not. Not an issue I can run them myself IF the SIM slot and mSATA modem slot have not been physically disconnected.

 

The BIOS and EC revision shouldn't have much bearing on eGPU

As to the latest BIOS for that model, you can download them from here

https://repo.palkeo.com/clevo-mirror/P7xxDMG/

 

Hello,

There is so much knowledge here -- my brain hurts.
I don't have anything new to add but thank you.
Have a great weekend.

J

 

Hello folks, I am posting here to verify some information, I have a P750DM-G that I got awhile ago and holding back on replacing with a newer generation laptop until I have exhausted all upgrade options.
I just purchased a Akitio Node and have been troubleshooting it, trying to get it to work.
After reading some posts in this thread, I noticed people talking about Thunderbolt 3 chip versions 1575 and 1577, my laptop has 1575 and I've been struggling to get past limitations with it.
Is it confirmed that Thunderbolt 3 1575 will not run external gpu's?
Btw I did try running the firmware update tool, when it lists my controller for me to select, it says This controller doesn't support device firmware update.
And when I try selecting a firmware to update with, it says SDK_VENDOR_MISMATCH.
Also when I attach the thunderbolt cable to my port, after the port has been powered up, the only thing that I notice is the device manager window will refresh, but I don't notice any new devices in my list.
The GPU never seems to power on.