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    Contacted Clevo's support (again) but...

    Discussion in 'Sager and Clevo' started by MeNtAl_DaRkNeSs, Aug 6, 2012.

  1. Cloudfire

    Cloudfire (Really odd person)

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    It wasn`t just kombustor, it was also people playing games with high GPU utilization. So weird if 3-4 people all had bad paste job, included Sager themselves.
    Oh well, can`t do anything about it now since AMD deleted the thread :p
     
    Cloudfire, Aug 6, 2012
    #51
  2. jonny27

    jonny27 Notebook Consultant

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    The high temps themselves were not what caught my attention, there were a few bad paste jobs as we all know - from nvidia and amd alike. It was the jump from completely normal temps with the drivers alone, as some people reported.
     
    jonny27, Aug 6, 2012
    #52
  3. arcticjoe

    arcticjoe Notebook Deity

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    not weird at all considering how many reports of bad factory paste jobs threre are... like i said, mine hit over 90c very quickly when i received it, now i cant get it to go over 80c.
    also kombustor induces the highest GPU temps i have seen so far. no game i have played has come close.
     
    arcticjoe, Aug 6, 2012
    #53
  4. Cloudfire

    Cloudfire (Really odd person)

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    Fishy indeed
     
    Cloudfire, Aug 6, 2012
    #54
  5. jaug1337

    jaug1337 de_dust2

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    I highly doubt so.

    There should be a fix up at some point.

    Expect a good driver from AMD or so soon ... :)
     
    jaug1337, Aug 6, 2012
    #55
  6. MeNtAl_DaRkNeSs

    MeNtAl_DaRkNeSs Notebook Consultant

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    Ppl the 7970M temps is not the main focus of this topic.
    The Enduro issue and the "delete" of our feedback is my main concern.
    We need Sager/Clevo/AMD/Other re-sellers to give us updates about this issue, in order for us to be/feel supported.

    Thank you,
    Best regards to all
    Sent from my LG-P990 using Tapatalk 2
     
    MeNtAl_DaRkNeSs, Aug 6, 2012
    #56
  7. KooperGuy

    KooperGuy Notebook Enthusiast

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    Yeah but when? It's already been a month+. Any idea what kind of time frame we should expect from AMD?
     
    KooperGuy, Aug 6, 2012
    #57
  8. AlwaysSearching

    AlwaysSearching Notebook Evangelist

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    Yes, I saw it as well.
     
    AlwaysSearching, Aug 6, 2012
    #58
  9. jaug1337

    jaug1337 de_dust2

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    I have no idea.

    But it seems AMD (not sure it it's actually them or not) several other threads on other forums... funny things are going on
     
    jaug1337, Aug 6, 2012
    #59
  10. MeNtAl_DaRkNeSs

    MeNtAl_DaRkNeSs Notebook Consultant

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    To be very honest, I'm starting to think that I made a HUGE mistake upgrading from my P150HM which had overheating problems (again GPU problem - HD6990M reaching 100ºC unless I undervolted with no OC), but never had issues with performance.

    Still because of this I decided to work hard (lots of extra hours), to gather enough money to have the new P150EM with Nvidia since I felt very sad/worried about my 6990M temps, then... the AMD's 7970M appeared with no overheating problems and almost +50% increase of performance compared to my old 6990M, so I decided to make the leap (at that moment every re-seller said that all problems surrounding the 7970M would be fixed with new drivers).

    Bottom line - Now I spent more than 2000€ in a gaming laptop that:
    - will only work properly in some games so I can't buy any games because I never know how the GPU will respond;
    - my re-seller is not aware of any problem concerning this GPU and is ignoring me, so I may stuck with this 7970M for another year or two;
    - the manufacturers Clevo and AMD, give almost no feeback and when they give... they don't seem to be aware of the issue;
    - AMD now asks to delete topics (to hide something?).

    Now I'm on vacations, I want to play my games (e.g. Dirt 3), but I can't...

    Sorry for this "vent" post,
    Best Regards to all
     
    MeNtAl_DaRkNeSs, Aug 6, 2012
    #60
  11. joluke

    joluke Notebook Deity

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    +1 something smells fishy in here! :rolleyes:
     
    joluke, Aug 6, 2012
    #61
  12. KooperGuy

    KooperGuy Notebook Enthusiast

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    Who is your reseller?
     
    KooperGuy, Aug 6, 2012
    #62
  13. hackness

    hackness Notebook Virtuoso

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    Sorry to hear that, I was gonna get the HD7970M at first too but was already seeing threads about issues on HD7970M back then, I immediately changed my mind and went for the GTX 680M, after a few days testing on the GTX 680M the card went poof due to bad solder job, so it's being RMA'd now. But I can confirm I wasn't seeing any utilization issues on the GTX 680M that the HD7970M has, and the temperature is unbelievably low unless extremely overclocked (720MHz @67C -> 1037MHz @92C).
     
    hackness, Aug 6, 2012
    #63
  14. MeNtAl_DaRkNeSs

    MeNtAl_DaRkNeSs Notebook Consultant

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    It's a Portuguese shop, named Assismatica. They appear helpful and even asked me to report the games that were giving me issues, but they also said that sold lots of machines with 7970M but I was the only user reporting the issue so perhaps the problem was with my Steam account or my OS... oh well I noticed that they didn't believe me completely so I think that will be hard to convince them to allow me to switch for the GTX 680M.
    In the end they said that were going to call me back but a until now a week passed :S

    Best Regards to all
     
    MeNtAl_DaRkNeSs, Aug 6, 2012
    #64
  15. Silverfern

    Silverfern Notebook Deity

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    but even with under utilization, we still get decent frame rates (30+), so isnt it still useable?
     
    Silverfern, Aug 6, 2012
    #65
  16. Exposed88

    Exposed88 Notebook Consultant

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    we paid for 60 fps, not 30.
     
    Exposed88, Aug 6, 2012
    #66
  17. n0j0y

    n0j0y Notebook Geek

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    OMG Panic!!!

    Ok now that ive joined in the panic I have a question. Can a thread creator delete their thread? I assume so.

    If so, then why is everyone going all crazy at NBR. Theres nothing that indicates anything about NBR mods deleting any threads or complying with anyone that I Have seen. If I am wrong, show me where.

    AMD asked the thread to be removed. Sager, the creator of the thread, complied. There was likely some pressure put on them. Yes it sucks that Sager removed the thread when asked to, but throw that at AMD for asking, not Sager as there is a chance they were threatened to take it down.

    Just figured id point this out since there seems to be a triumvirate conspiracy theory that NBR is involved but as far as I can tell, a thread creator removed a thread they created. If you want a similar thread, START ONE.

    If NBR removes that one, then yes that is something to be upset about, but as far as I have seen, it was someone creating a thread and choosing to remove it. Nothing sinister from the forum mods.

    End Rant.
     
    n0j0y, Aug 6, 2012
    #67
  18. Kiol

    Kiol Notebook Consultant

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    Agreed, most likely NBR deleted it per OP's (Sager) request, just like they would with any other request.

    Now the reason why Sager wanted it gone, we may never know

    They did try to address the issue though.
     
    Kiol, Aug 6, 2012
    #68
  19. n0j0y

    n0j0y Notebook Geek

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    Can an op not delete a thread by themselves without even involving NBR Mods? Honest question, havent lived on these forums long.
     
    n0j0y, Aug 6, 2012
    #69
  20. MeNtAl_DaRkNeSs

    MeNtAl_DaRkNeSs Notebook Consultant

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    100% correct! On my old 6990M I played Dirt 3 with 60 fps stable at High Settings some on ultra, now on my 7970M with only High it's not stable... (it drops to 40 fps several times).

    Best Regards to all
     
    MeNtAl_DaRkNeSs, Aug 6, 2012
    #70
  21. Coors

    Coors Notebook Geek

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    No, you didn't.
     
    Coors, Aug 6, 2012
    #71
  22. Silverfern

    Silverfern Notebook Deity

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    for me, i paid to be able to play any games within the next year on ultra, as long as its 30+
     
    Silverfern, Aug 6, 2012
    #72
  23. Saodexan

    Saodexan Notebook Consultant

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    How do you want to do this if we can't lower the setting. We already have some game going under 30.
     
    Saodexan, Aug 6, 2012
    #73
  24. Zymphad

    Zymphad Zymphad

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    What game is this? I get well over 30 in Crysis 2, Warhead, Witcher 2 and Metro 2033
     
    Zymphad, Aug 6, 2012
    #74
  25. Saodexan

    Saodexan Notebook Consultant

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    Maybe it's time to play some 2012 games. Ghost Recon and GW2, the average stay over 30 but I can see under 30 sometime.
     
    Saodexan, Aug 6, 2012
    #75
  26. AlwaysSearching

    AlwaysSearching Notebook Evangelist

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    Try BF3 and let us know.
     
    AlwaysSearching, Aug 6, 2012
    #76
  27. Zymphad

    Zymphad Zymphad

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    Games I mentioned are way more advanced that those two. GW2 is DX9 for one and Ghost Recon is a typical console port. Ubisoft game engines are terrible.
     
    Zymphad, Aug 6, 2012
    #77
  28. Saodexan

    Saodexan Notebook Consultant

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    I don't care how optimized they are. People saying metro 2033 game engire was terrible too. The fact is these games are very demanding and we have under 30 fps.
     
    Saodexan, Aug 6, 2012
    #78
  29. Zymphad

    Zymphad Zymphad

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    I don't. I don't have any games under 30. And they are the most graphically demanding games.
     
    Zymphad, Aug 6, 2012
    #79
  30. Coors

    Coors Notebook Geek

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    Not to mention GW2 is still in beta. And +1 to Ubisoft. They're almost as crappy as EA on my list of horrible game companies.
     
    Coors, Aug 6, 2012
    #80
  31. wingman4ever

    wingman4ever Notebook Consultant

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    Well I do Lineage 2 plays really choppy and this is totally not a demanding game. The fps drops to like 20fps ingame. Menu and character creation runs over 100fps.
     
    wingman4ever, Aug 6, 2012
    #81
  32. Saodexan

    Saodexan Notebook Consultant

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    Any games are far more demanding in multiplayer... just saying.
     
    Saodexan, Aug 6, 2012
    #82
  33. MeNtAl_DaRkNeSs

    MeNtAl_DaRkNeSs Notebook Consultant

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    OMG... Just check the system requirements of that game: System Requirements | Lineage II - Goddess of Destruction

    My old HD2600 could play the game much better... How much GPU are you getting under that situation?

    Best Regards to all
     
    MeNtAl_DaRkNeSs, Aug 6, 2012
    #83
  34. mrguy2039

    mrguy2039 Notebook Geek

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    How many people have contacted AMD directly? A lot of resellers are downplaying the issues , and potentially not pressuring AMD. I don't know if it's possible that AMD don't think that many are aware of the problem? Either way, flooding them with issues/complaints should spur action..
     
    mrguy2039, Aug 7, 2012
    #84
  35. MeNtAl_DaRkNeSs

    MeNtAl_DaRkNeSs Notebook Consultant

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    I already did my fair share of complains to everyone that should be envolved, but alone I cannot do anything only together...

    So if anyone has issues they should conplain asap to the re-sellers, AMD and Clevo.

    Thank you,
    Best regards to all

    Sent from my LG-P990 using Tapatalk 2
     
    MeNtAl_DaRkNeSs, Aug 7, 2012
    #85
  36. king601

    king601 Notebook Consultant

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    I said earlier in the forum that amd opened new official catalyst driver forum 4 days ago . We could start a topic there . Somebody is willing to do that by opening new topic and we support it :)

    Sent from my LG-P500 using Tapatalk 2
     
    king601, Aug 7, 2012
    #86
  37. Zymphad

    Zymphad Zymphad

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    I get 45 FPS in BF3. More than enough for me. I'm not denying the problem doesn't exist, but right now, it's playable. I also demand that AMD provide and explanation on the current situation and what they are going to do about it. But I've yet to find a game where I didn't get smooth 30+ for gaming. I would agree that for the price we all paid for this, the performance of the 7970M in this Clevo is underwhelmbing as it doesn't seem it's better than a 6970M.

    Well that is just bizarre for you. L2 is a joke of a game to run on these cards. I ran Rift on this machine on every single setting to the max and still got 30+. But whateever said before, AMD needs to rectify the situation.
     
    Zymphad, Aug 7, 2012
    #87
  38. mrguy2039

    mrguy2039 Notebook Geek

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    Don't even own the AMD7970 (want to, best graphics card in my budget, but not under the current conditions), and just tried to contact them. However, when i found the contact form, I got
    Brilliant. I would post in the forum, but I don't actually own this, and don't know enough specifics to make a decent OP
     
    mrguy2039, Aug 7, 2012
    #88
  39. Zymphad

    Zymphad Zymphad

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    Yeah I've filled out that AMD form for feedback/problems so many times. AMD claims that's what they use primarily to fix problems. But I've owned AMD for a while with 5870M and I've yet to see a problem for mobile being directly addressed and acknowledged by AMD staff so far. It's weird.
     
    Zymphad, Aug 7, 2012
    #89
  40. NeoCzar

    NeoCzar Notebook Evangelist

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    NeoCzar, Aug 7, 2012
    #90
  41. mrguy2039

    mrguy2039 Notebook Geek

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    Signed up and put my 2c in :) I urge others to do the same.
     
    mrguy2039, Aug 7, 2012
    #91
  42. NeoCzar

    NeoCzar Notebook Evangelist

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    Yeah, lets try to be more specific about the issue with screen shots and videos. For all we know AMD might have no idea what's going on and Sager are taking us for a ride messing up their build and hoping we'd all RMA for a 680M and placing the blame on AMD. It is the company that manufactured these chips after all lets assume the admins there have no idea what's going on.
     
    NeoCzar, Aug 7, 2012
    #92
  43. littlecx

    littlecx Notebook Deity

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    i just post my youtube there

    <param name="movie" value="http://www.youtube.com/v/AijjXy1NPoo?version=3&amp;hl=zh_HK"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/AijjXy1NPoo?version=3&amp;hl=zh_HK" type="application/x-shockwave-flash" width='560' height="315" allowscriptaccess="always" allowfullscreen="true"></embed></object>
     
    Last edited by a moderator: May 6, 2015
    littlecx, Aug 7, 2012
    #93
  44. kismat

    kismat Notebook Guru

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    I think its time you guys/girls get organized.

    1.) Gather on Facebook group
    2.) Draft a well written mature coherent complaint/petition
    3.) Give AMD 7 working days to respond
    4.) If no response is made that satisfies the group, consider legal action.

    Sent from my Galaxy Nexus using Tapatalk 2
     
    kismat, Aug 7, 2012
    #94
  45. joluke

    joluke Notebook Deity

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    This!! +1

    Sent from my GT-N7000 using Tapatalk 2
     
    joluke, Aug 7, 2012
    #95
  46. columbosoftserve

    columbosoftserve Notebook Evangelist

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    Wouldn't be a bad move...
     
    columbosoftserve, Aug 7, 2012
    #96
  47. NeoCzar

    NeoCzar Notebook Evangelist

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    No it's a good move but lets go through the conventional channels first (ie; their support forum) because for all we know they really might not have an idea about the magnitude of the issue. So as many of us as possible please post in that thread:

    AMD Game Forums - The Clevo 7970M Enduro/under-utilization debacle.

    If they delete the thread/ignore with all the replies, then we can take the next step.
     
    NeoCzar, Aug 7, 2012
    #97
  48. columbosoftserve

    columbosoftserve Notebook Evangelist

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    Well if what Sager has said is anything to go by, they are aware of it and are (fingers crossed) working on a fix. The problem is more their lack of communication about it and leaving everyone in the dark. I plan on posting in that thread when my internet usage uncaps (I live in Australia and we have crappy internet plans here). I plan on uploading a video that I've already made (lol) showing the extent of the issue as per your suggestion. Putting hard evidence right in front of AMD's face like that should hopefully get their attention.
     
    columbosoftserve, Aug 7, 2012
    #98
  49. MeNtAl_DaRkNeSs

    MeNtAl_DaRkNeSs Notebook Consultant

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    Done! Already posted my feedback with all the information that is possible for me right now to gather.
    http://forums.amd.com/game/messageview.cfm?catid=428&threadid=160494&enterthread=y#bottom

    Please ppl do the same, otherwise they will think that only a few users in the world have this issue...

    Thank you,
    Best Regards to all
     
    MeNtAl_DaRkNeSs, Aug 7, 2012
    #99
  50. Seanzky

    Seanzky Notebook Evangelist

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    One thing is for damn sure. The next time AMD dangles a GPU in front of me with its low price, not only will I look the other way.... from a distance, I'm going to see how the drivers and utilization first. I refuse to be the guinea pig again. I don't quite feel like I bought a "cheaper 680M" but rather an "overpriced 675M".
     
    Seanzky, Aug 7, 2012
    #100
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