External G-sync monitor FPS drops to 0 /freeze/stutter temporary fix

That's a bummer. I remember reading a post by @Meaker@Sager in the p870dm3 thread where he said it sounded like there was an issue with the g sync "handshake" to allow for g sync to be enabled. I wonder if there is a specific file or files related to g sync in the newer driver set that we could overwrite with files from the older working drivers just to get the newer drivers to work with g sync. Probably a long shot, but if that's the case it could help nvidia with figuring out what's causing the problem.

 

I don't know if it's the same issue but I was getting crazy about the stuttering in some games. I mean, I bought a laptop which is more powerful than my desktop machine and seeing Rocket League stuttering like crazy...

Disabling G-sync on that game fixed the issue.

Also, having a second monitor also makes some games sutter, in my case CEMU emulator.

 

It's firmware level at boot for internal G-sync. For external G-sync it's the module in the monitor that reports to the GPU.

 

The issue we're having is specific to the external monitor. The stuttering does not occur when using the laptop screen only. Is this the case for you? Also, try installing 378.93 drivers and see if that fixes the issue since it does for the rest of us having this problem.

Interesting.... hopefully NVIDIA is looking into the GPU communication with external monitor.

 

It does do some buffering in the module in the external display so if something is not quite right with that it could cause issues.

 

Hi guys

Anyone on the MS insider program? Maybe someone could try this. I would myself but I'm not on it.

ManuelGuzmanNV said:

Hello all,
For users on the Windows Insider Fast track program, please let me know if you are still seeing the same micro-stutter/freezing issues in the latest Insider Preview build that you started seeing in Windows 10 Creators Update:

https://blogs.windows.com/windowsex...r-preview-build-16273-pc/#HTrvSJkPgDGO17z3.97

If you still are, please take a new log using the Feedback Hub tool as described in the URL below and then send me the URL to the feedback hub submission by emailing the link to [email protected] or posting the URL in this thread:

https://forums.geforce.com/default/topic/1004600/geforce-drivers/all-games-stuttering-with-fps-drops-since-windows-10-creators-update/post/5197879/#5197879

 

anyone tried the 385.41 driver with 1070? It says in notes that the gsync with external display is not working on 1080 but I always had the issue with 1070. but hey at least the issue made it into their notes. I submitted a report a long time ago

 

Hello all,
Just a quick update. For the issue where FPS drops to single digits when you connect an external G-sync monitor to a laptop. We are trying to release a hotfix driver to address this issue but the changes requires extensive testing. Hopefully we will be able to release a hotfix driver soon with a fix. If it is taking longer and it doesn't make sense to release a hotfix driver anymore, then I expect the fix to be in our next driver release.

 

I read the same thing in the notes and can confirm the problem still exists for 1080, whether on pre or post creator's update. I can't speak to the 1070s though.

This is great news! Thanks for the update. Was getting worried I wouldn't be able to play newer games with g-sync on my external monitor. The Destiny 2 beta just got released but I can't play it on external monitor with g-sync, even with the newest driver with the Destiny 2 profile, so I was bummed out. Glad to hear help is on the way.

 

Thanks pidge yes that is indeed very good news, I'm just happy that you acknowledge the issue and are trying to fix it. I have had a case open with support for a few days about this issue (your ref 170823-000651), as I just got myself a new Asus PG248Q that I am using with an Asus G701VI Gaming laptop and am having similar issues to the other on this thread, but I only seem to get the issue in the menu screens, not actually during play so it's not as bad for me. Games I have tested are Dirt 3, Dirt 4, Dirt Rally, Portal 2, Project Cars, Sonic Mania & Virtual Pool 4.

I can confirm that I get the freezing/stuttering in all those games but as I say only during the menu screens, only when they first load up and only when G-Sync is enabled. Very odd.

If you need me to do anything that may help please just ask, I don't mind.

 

This is great news! It's great that it's being fixed.

 

Hi, so this is unavoidable currently using an external g-sync display - the problem is there if it's in a mode other than extended?

Makes it a bit pointless to buy an external if so.

 

Well as the rep from nvidia said they are working on a fix. It may even get its own hotfix if you stay tuned. Untill then use the drivers listed at the start of this thread.

 

Yes I read all that.

I'll take that as confirmation it's regardless of how the monitor is set, and perhaps best not to puchase one of these very expensive g-sync monitors.

 

I just discovered this thread. I've experienced this issue on an MSI GT73VR and Alienware 17 R4, both with GTX 1080 connected to an ASUS PG279Q monitor.

One solution I found to stop the in-game stuttering and freezes was to switch from full screen to windowed full screen. I don't know why, but that stops the problem for me.

Give that a try until nvidia comes out with a fix. It might help!

 

It's strange because my problem is somewhat the reverse. If I leave G-Sync enabled for full-screen games, it seems to work fine on my GTX 1080 laptop/Dell S2716DG monitor. However, enabling G-Sync for windowed games causes the stuttering and performance drops on titles played this way. I haven't tried using the older drivers, but as long as this has been acknowledged and will be fixed, I'm not too concerned.

 

I have noticed this too. But if you pause some games and enter the menu, then you will be back with the same problem. There might be a odd game that will get away with this, but all my games drop to 1 FPS no matter what I try. #Gutted

 

Actually for me, it works in mirrored mode, but the problem is that it uses the lower Hz of the monitors. In my case it's 75 Hz from my laptop monitor. It's not really optimal if you have 144 Hz external . Disabling the other monitors doesn't change anything though.

 

I'm getting a similar problem with multiple P650RP6-G machines. Possibly related, but not the same issue.

If I have any external monitors plugged in (non G-Sync in this case), I'll get an occasional flicker on all panels with corrupted lines in the middle. It's not a complete black out of the panel like most videos I've seen. It happens in games or on the desktop.

Funny thing is, none of this happens if I use NVInspector's Multi Display Power Saver and force P8 state. If I disable that and run standard P0 state (e.g. for games) I'll get the flicker.
Given I use this machine for work, I auto-start NVI with the P8 state automatically so it largely goes unnoticed. But if I attempt to game on an external monitor or unlock P0 state for GPU processing it gets annoying really fast.

Things I've tried:

• DDU and install various driver versions including: 378.92, 384.94, 385.41
• Underclocking the CPU (disabled turbo, but just in case it was a factor)
• Underclocked GPU core and RAM
• Undervolted GPU core (manual curve editing in MSI Afterburner)
  
• Overvolted GPU core (same as above)
• Windows updates (none available)
• Overclocking one of the displays (my Dell Ultrawide is 60hz by default but happily runs at 75hz)
• Disabling G-Sync (only affects the laptop built-in panel anyway)

 

This happens to me at odd times too. I was wondering what this is was. I thought it was my StarTech.com dual displayport MST hub. I will look into this more and keep this forum updated. I think this has to do with the timings on different monitors and MST hubs. I will have retest. Thank you for reminding me.

 

About the stuttering gsync issue, is that with both the internal and external screens on? While gaming? Or just in general?

I have the Aw17 r4 and the Acer X34a. The monitor was completely unusable initially bc my local store only sold cheapos mini DP to DP cables. I fixed the issue by getting a decent mini DP to DP cable.

Also, I only get stuttering/single digits fps when accessing in game menus while in gsync mode w vsync/fast sync disabled... but I read that this is a common issue whether it be desktops/laptops. I 'fixed' the ingame lag by enabling fast sync in The Witcher 3, or vsync in other games (together w Gsync enabled).

 

Another update. Unfortunately we discovered the bug fix to this issue introduced a couple of other bugs. As a result, we do not think we will be able to fix this early enough to warrant a hotfix driver since the official driver would follow soon after. Our target right now is to provide a fix for this issue with our next official driver release.

Regards,
Manuel Guzman
NVIDIA Customer Care

 

Thank you. I'm patient. At least it's going to be fixed. Thank you for noticing us on this forum and a big thanks for @qwerty0025 for starting this thread. Good day.

 

At least it's getting fixed and you're working on it. Any ETA of the new driver?

No problem. Do I get a free gift now?

 

You got some scabby rep I sent you because this forum will only allow me to send you just 2
Private message me your address because I got something for you

 

Any chance you could let us all know what cable you bought that worked and maybe provide a link? Many thanks.

 

That's interesting, because I am using an old-ish mini-DP -> DVI converter for one of the monitors.

 

Thanks for the update. Any idea when that next official release would be?

My guess would be sometime between now and the Destiny 2 PC release but I'm hoping sooner.

 

Hey guys, skimmed through the thread, just gunna give you guys an update on my situation.

Use a gtx1070 Laptop with built in g-sync at 120hz, outputting via MiniDP->DP at 180hz g-sync.

The problem is described as follows: every minute or so, the game or app stutters for about 2-4 seconds to ~1fps. Stuttering occurs often in menus and apps like Kodi, where the game/app is in fullscreen or windowed borderless on my output display. Problem has become worse as of late.

Things I've tried:

• RMA'd MY MONITOR
• V-sync on/off
• G-sync on/off
• Older drivers
• Reinstalling Windows
  
• taking a sledgehammer to my laptop
• Change external monitor refreshrate to 120 or 144
  
• Using custom refreshrate to subtract the HZ by 1 on either monitor (120hz -> 119hz, 180hz -> 179hz)

This issue is god-awful and I really don't want to play games on my laptop screen if I have an expensive monitor.

 

Out of curiosity, can you try forcing P8 state with Nvidia Inspector (Multi Monitor Power Saver and tick the box for your GPU which limits the clock to power saving mode) and testing a light game? Something super light-weight like LoL, Torchlight, HL2 etc.

I'm curious as to whether the G-Sync stutter bug is related to the bug I've been seeing on my work machines. Got 3x P650RP6-G with GTX1060, G-Sync internal, non-G-Sync externals all exhibiting the same issues. I'm personally using 2 external monitors (non G-Sync) and get flickering+corruption randomly across ALL panels when the GPU clock is high.

In forced P8 state it's rock solid with no flickers.

I think it's power related and causing a monitor reset/re-detect. I've noticed the GTX1060 bounces off the power limit ALL the time and cannot maintain a stable clock. The monitor flickers seem to only appear after large spikes in power draw.

 

Personally I've turned off my g-sync and I'm waiting for the next drivers that should fix it. I got tired of using the drivers from March 378.92 .

EDIT: Wait! turning off G-sync doesn't work for you ? or does that mean you turned it off and back on ?

 

I'll run some tests and get back to you. I hope this gets solved soon.

Turning off Gsync on the monitor that I didn't play games on seemed to work for a while, but the monitor I play games on has it turned on. Should I turn it off and wait? G-sync is bae though

 

I would just turn it off completely from Ncidia control panel or use the drivers 378.92, which works.

 

Hey thanks, you replied to my AW Arena post as well. lol small world.

 

Yup it was when I got my screen and started to look for an answer to this issue. , I've been updating thread here / aw forum and nvidia forum if I've found something new regarding this .


Sent from my iPhone using Tapatalk

 

The 378.92 drivers have no issues running G-Sync in borderless window mode, which was the main problem I was having with newer versions.

 

So I just bought a new Alienware 17 R4 with the 1080 GPU along with Dell's 27 inch G-Sync monitor. I am having a problem with lag spikes while gaming, during loading and in game menus when I plug into the external monitor with G-Sync enabled. However, when I just use the Laptop's native 17 inch screen which is also G-Sync, everything works like a charm.

I've been trying to fix this for over 2 days straight without a resolution and I just came across this thread. I was ready to send all my hardware back to Dell for a refund. Is it safe to assume this is an Nvidia Driver issue? If so, are we any closer to a new Driver Update or should I just send everything back and try a different non-Nvidia product?

 

NVIDIA has just released GeForce driver 385.69. Is this the one that contains the fix for G-Sync? I don't see it mentioned on the download page. @pidge @qwerty0025

 

It says the problem is fixed on page 17! I’m on vacation until next week. I have my laptop with me but no external monitor. Can someone please see if the problem is fixed?

 

testing....

 

Yeah... Unfortunately for me at least the drivers didn't fix the g-sync problem . It's seems like the stutter is maybe 10 -20 % percent better, but still definitely there. So sad . I would like to hear others' experiences also. Maybe I missed something.

I did a DDU uninstallation of the old drivers and installed the new ones.

 

I tested the driver on my laptop "MSI GT72VR 6RE (GTX 1070)" and it's the same for me. the problem still there.

 

Fingers crossed...

 

For the lazy... (Page 17 - 385.69)

"[Notebook][GeForce GTX 1080][G-Sync]: With G-Sync enabled, stuttering occurs when playing games on the external display. [1931970]"

Why limit this issue to only the 1080 Nvidia? I'm on a 1070 and this issue happens for me...

Upon testing this driver does NOT fix the issue at least for my computer set up. Feel free to post here with your success stories or lack thereof.

 

Downloaded the new Nvidia driver and it kind helped on my external monitor. I noticed where I could barely move my mouse across the screen doesnt last as long and the lag spikes dont last as long either. However, they are still there. Especially when during game loading screens or when perusing the game menus in Paladins.

 

Definitely not fixed on my 1070 with external Gsync monitor. Perhaps better, but nowhere near fixed.

 

Same here, still not fixed.

The usual stuttering if you switch from internal to external display, need to reboot while external display is active to fix it.

 

Not fixed here either, still got the same problem with the new drivers

 

I'm not at my PC now, but can someone just in-case try it with only the external screen enabled. Not in extended with the notebook screen. Or has someone tested that already with the newest driver.

 

I could also see some improvement like 20 % , but definitely it still exists.