Make the 7970M Enduro Public! Get backing of prominent Blogger

So we're just gonna wait and lurk on AMD's forums to see if anything happens for a few weeks. I wonder what Sager are doing about it.

 

I don't think I want to wait a few weeks. Seriously considering exchanging my 7970m for a 680m. Plus the idiots on the Rage 3D forum aren't helping. They're the ones trying to troll..

 

@hulawafu77

I've been monitoring all your efforts here and on the other tech boards. I posted my issue in the logging pinned thread. I only registered to do that and thank you for your efforts. If I had read this before I bought my laptop 3 months ago, I would have never bought the 7970M. Now that I'm stuck with it, I truly hope your efforts pay off. Sometimes it takes one person to stand up to a big corporation and demand responsible customer service and support for their products. AMD will never see another dime of my money again.

Thank you for your efforts.

 

hey guys, long time no read here
Anybody heard some news? As i own a Schenker XMG (P150EM) i contacted them about the issues (and the fact that my card simply won't overclock...) and they said that AMD is getting a lot of pressure from different sides. They had no solution but said that AMD is working pretty hard atm to come up with some kind of solution.

cheers, core

 

AMD ED ENDURO: UPDATE:

Nothing official to share but based on discussion I had today I am now certain that this issue is being treated as a high priority issue, and that the performance levels you're seeing are absolutely not what AMD intended. Hope to know more in the next few days, hopefully something official. I think we're making progress guys - thanks for your contributions and info!


I doubt that they are working hard to solve this, and they likely won t have a solution within a few days only, but hopefully we will see some kind of solution maybe within 1 month or 2.....

 

this is a very obvious and easy to spot issue, i wonder why no one in amd discover this

 

Still no fix??? how much longer do we have to wait???

 

Follow this thread: 7970M Enduro Issue - Page 4 - Rage3D Discussion Area

 

Apparently, if AMD doesn't recognize it's a problem they probably won't fix it either. It's not our fault that they decided to make a faulty chip and then sell it as if it's the best thing since sliced bread. Those that were early adopters of this technology, I feel bad for you and I would take legal action against AMD because this is obviously a problem that won't go away and there is really no one else to blame but the developer of the actual graphics card.

The re-sellers are not at a fault here, how would they know, that they are selling a faulty graphics card? The actual blame falls on those that engineered this product and did so without properly testing it, otherwise we wouldn't be here. AMD is almost as bad as the RIAA, if they believe they can just turn a blind eye to this and pass it off as it's the re-sellers fault. It might as well be the XPS M1530/8600M issue all over again, just different companies involved but this time around we know just know better.

 

Mihael.....I'm respectfully replying.

It would be cheaper for me to pay the $900. for a replacement NVidia 680M than it would be for me to take the time and money to go against AMD's legal department. Of course, AMD knows this.

As I said in another thread.....my loss and I'll remember who did it.

 

Death upon AMD, they brang this upon themselves...

 

It doesn't matter who is philosophically responsible for the issue. The fact is, that the resellers are legally responsible for the products they sold us. They are to blame. When you go to their sites they don't tell you anything about the issue, eventhough the issues have been obvious for months. They just want to lure in more oblivious customers, and that is not right.

There is no basis for them to ask a customer to pay the whole sum if they wish to switch to a 680m. For example, my reseller is only charging 350€, which is the pricegap + installation. Asking 800 for a switch is just pure trolling and bad business for the resellers. They should either offer a switch for a reasonable price, OR a complete refund for the laptop.

And yes, AMD must also get their act together and fix the issue.

 

I paid $220 to change from 7970m to 680m. And they even changed the whole barebone (the sqrews that held the 680m were stuck). I'm all happy

 

Which reseller did you buy it from? Now that's a nice price :thumbsup:

 

PC-Konsulten

 

Looks like European resellers take care of their customers

 

Yes, they have been great. It has been 2 months and a week since I recieved the laptop so the fact that they even considered making this "trade" with a used graphics card makes me definitely choose them again the next time I'm about to purchase a laptop.

 

Wish xoticpc would have been as understanding with a price like that one.

 

We've traded out a bunch of peoples video cards, even after they got the laptop and they just paid the difference (our customers of course). Long as is hasn't been too used then its no biggie

 

For the future, buyers and potential buyers should be watching this. Good example is the reseller above. Keep good notes and use them in the future when making your buying decisions. I know I am. Good job Myth.

 

HULAWAFU 77 this is urgent! Amd has changed the thread address but it still exist. Updated one:

AMD Game Forums - The Clevo 7970M Enduro/under-utilization debacle.

The links we were using no longer go to the thread.

 

Yeah in the same situation. Had mine 2 months and even though this is obviously a manufacturer problem, they are not budging. Probably the last Clevo/Sager I get period after this and this is my third that I had.

 

are the consumer considered helpless sheep these-days to be butchered by thousand of dollars and stay silent , this is unbelievable .

 

I'm kind of shocked as well. I assumed IT companies were very protective of their customers. A part of me still thinks that one day there'll be a breakthrough and we'll all dismiss this as whiny geek ranting, but 5 months into it, looks like we're really stuck with this issue.

 

Well my 7970m runs fine but after reading this thread it's the last time I will give my money to AMD. Great job guys. Keep hassling them.

Sent from my GT-I9300 using Tapatalk 2

 

yes, but you're an Alienware user, check my sig

 

Having received my laptop almost 3 months ago I am pretty much s.o.l. at this point..........not that I have an extra 250+ just laying around anyway.

Sager has been quiet for way too long, especially after they tried and failed to fix the issue.........

 

What issue?! There is no issue.

 

Thank you. I will remember this when I order my next machine. My reseller is not as generous as you are.

 

Please look at this Anandtech report on the 7970/enduro

AnandTech - AMD

If I read it right there is no mention of any underutilization issues
They did say BF3 runs at about 36FPS

What I see is a lot of AMD, meeting with them before the review, AMD providing a test computer, drivers etc

I don't know, it looks shady to me and a lot of damage control by AMD almost like they were behind everything.

Almost like discarding it as an evolving technology and not yet perfected

"Finally, AMD did inform us that the current drivers aren’t fully optimized for performance (particularly with the 7970M), so we should hopefully see some gains with the final driver release—or if not then, the next release."

-reaaaally?

 

I just commented on that article lambasting that ****ING writer. How ANNOYING. He began with: "the P170EM sucked when I last reviewed it!" and I was getting ready to see what the developments were, and there ARE no developments, just the AMD guy filling him in on what's down the pipeline for him to write in his own words. Pathetic. Assist me in commenting on that article, it's still brand new and if we raise enough ruckus within a timeframe that might indicate to the site/writer that there are alot of people annoyed and keeping up to date with the latest articles.

+rep for find.

Someone please link a few threads from here (This one, the logging one, the survey one, and any random 7970M rant one) and the rage3d/AMD threads on Anandtech, I don't want to do it myself so it doesn't seem like the same NeoCzar is on all the forums spewing the same stuff. The Survey one (started by myself) I think is relevant because over a hundred 7970m users have voted in it.

 

I just went ahead and linked the main page of Sager and Clevo forum. Also linked the facebook page.

 

AnandTech made a huge mistake doing this favor for AMD. Now we have another platform to lambast Enduro.

Is there a thread for this article? We need people to be aware of this here at NBR. I already posted. Good find. Rep'd!

 

Update

Seems like Jarred Walton (article author) and other staff have been answering to several of the comments.

 

I haven't checked yet but are they defending AMD 'til their last breath or are they going to call up AMD to schedule another meeting? Lol.

 

Looks like we caused the intended ruckus

Hulawafu why did you start a new poll that obviously addresses the "dissatisfied" customers rather than the one I started a few weeks ago that has over a hundred pollsters? It's all the same but I would've like Jarred to be smashed with ~150 votes instead of 10.

 

Jarred is saying he is not recommending AMD or on AMD's side. He said he wrote previous articles about AMD switchable graphics that said wasn't good. But made it seem it was our fault for buying a 7970M without having read his previous articles to know better, which is weird.

I don't think Jarred understands, we aren't blaming him, we're just upset he didn't make more of a stink over it and seemed to be satisfied with being told it's being worked on, but without any evidence.

 

Yeah, I finally read and commented. You're exactly right. This is what I said in one of my comments in response to yours:

The idiot that referred to us as an angry mob is dumber still for having no clue whatsoever. When I was totally clueless about the whole Enduro issues, I asked here for help testing to prove that I have it to and it's widespread. Rather than calling people an angry bunch with "pitchforks".

 

Look at what I found over @ R3D:

7970M Enduro Issue - Page 5 - Rage3D Discussion Area

 

As AT stated its not as easy as you picture it to switch to enduro 5.5 even if it looks like it, we will have to wait for the official driver release to make any conclusions.

I fully understand you are VERY angry and dissapointed, but try not to loose sight of the final goal wich is getting better and working drivers, being negative and fast to bury any news is NOT the way to go, make comments, provide info, but keep the spirit positive or else you are just bringing any effort or person trying to help DOWN.

 

Want to see if Enduro 5.5 works? Here is how to force it. I doubt it fixed the problem, but whatever, try it.

Rage3D Discussion Area - View Single Post - 7970M Enduro Issue

 

That's not the same as Enduro 5.5...and that doesn't work. Wait for the official or beta driver.

 

Sorry, we should use yours then if it has 150 votes already.

 

Having this article is better than nothing at all. Still, if AMD wants to make itself look legitimate, it needs to directly address it's customers. Why does anandtech get inside info that there will be future drivers? Why won't AMD just tell us through an official twitter, facebook or even AMD page that they are working on fixing the problem? The tweet was not even by an official AMD source, but some one who has connections to AMD. Caveman is yet again just connected to AMD. Anandtech is once again just connected to AMD. It is like AMD is hiding because they don't want to take responsibility if they end up NOT making a fix. Every one in the whole damn world is going to know about this problem in a month. There is no way to hide at this point. This is not just some minor performance issues, as many games are severely affected.

I have respect for Anandtech in posting that utilization chart. Some thing like that can go a long way. You lower settings and utilization cuts in half, and it happens in many games. Then you have the few games that even when maxed out aren't 100% utilized.

 

i have one question: has any1 tried to monitor the utilization while on stock clocks and while under OC? i have no idea why, but it seems that when under OC i have far less utilization: here are 2 small videos made tonight in BF3 64 players, ultra preset.
Could any1 comment this? Ca t take longer videos atm, m iphone doesn let me email biger videos......

IMG 0569 - YouTube (default clocks)

IMG 0570 - YouTube (OC)

 

Yes I also spotted this. Is like when you overclock the gpu its more powerfulll but it'll give you the same fps, thus it doesan't need to be utilized that much..Oc-ing actually doesant give me any boost in performance in most games. Only games where I spotted increase is metro and alan wake..

 

Thanks for the good work and diligence in keeping on top of AMD this way. I really appreciate the effort and it actually looks like they are planning to address the issue with universal switchable graphics drivers. (if you check the Anandtech article) One thing I would like to mention is similar to what others have said, lets not bring pride into this and lets not try to attack them on whether they admit to something or not. As long as they state somewhere officially (and they have) that they're investigating and plan to fix the issue, that's good enough for now. It's really more about actions than words right now. Their actions can turn your card from a ~40% value/performance to 100%, so lets just focus on that and be as civil as as appropriate. I think they will do more for us if we state our case, and respond positively to their efforts to help fix the issue.

Anything beyond that is a matter for the future, whether to buy AMD in the future, etc. (or if they don't fix it, other routes may need to be explored)

 

Anyone notice this article at Anandtech: AnandTech - AMD

I linked to the last page of the article because of the final discussion:

Update: Many readers have commented (and there are lengthy forum posts elsewhere) on issues with the 7970M GPU being underutilized while playing games. I ran a few quick tests of my own with the preview drivers to see if things are any better. All tests were run at 1080p, with the games set to either "Medium" or "Maximum" settings. Here are the results:
Clevo P170EM GPU Utilization
Game 1080p ~Medium 1080p ~Maximum
Batman: Arkham City 47% 100%
Diablo III 98% 99%
DiRT 3 62% 100%
Elder Scrolls: Skyrim 54% 60%

Obviously, the GPU isn't being maxed out in terms of what it can do in many of our test cases, and our complete benchmark results back this up. Especially at lower detail settings and lower resolutions, the HD 7970M isn't scaling to the sort of frame rates we'd expect. Is this a problem with Enduro in general, or just with the current drivers? AMD might also be intentionally scaling down GPU utilization (and thus performance) at lower quality settings, as the difference between 100 FPS and 150 FPS isn't particularly important on a 60 Hz LCD.

That said, in many cases we're seeing slightly lower performance with the preview drivers than the initial drivers, so clearly there's optimization work that needs to be done, and we may see improved results with the public release (most likely in October). While many people are frustrated with the current situation, I maintain that getting regular driver updates is the first hurdle that AMD needs to address; once that's in place, future driver releases can hopefully improve performance (along with GPU utilization).

 

Umm ... you're late to the party lol...

We "intercepted" this article minutes after it was published and all registered. Check the names in the comments section, that's all NBR members After a heated back-and-forth Jared edited the article and included the last section you linked.

 

Wups, I noticed the other thread... sorry.