ONLINE PETITION for BIOS updates on Clevo HM model series.

im all for that crazy idea! it might just work!

 

prema if u can contact eurocom and sent them the bios to try it if it works with 7970m!!!!we might see a miricale here!!!!!!!!!!!

 

Isn't there a possibility of legal action there?

Mr. Mysterious

 

The problem is that there are older models from alienware and MSI that can handle the 7970M, but Clevo's model from last year can't. And apparently not because of a hardware incompatibility but because of a outdated BIOS, which could be solved simply the released of a updated BIOS, but Clevo won't update the BIOS because just because the product isn't produced anymore...

 

Subscribed.

Now to start saving for the M18x out of sheer spite.

 

This is terrible news...

Just woke up to this..
Not good at all...

Is it best to contact clevo about this cause this is very upsetting. C'mon guys everyone who bought one needs to do this. Only take a few minutes to copy/paste and send it in.

The writing is on the wall..
EDIT:
signed petition and sent email to clevo HQ

 

Signed, good luck with this.

Also added the petition to StumbleUpon to hopefully create more exposure.

Michael

 

Hutsaday
You're a business man and a gamer I hope, you don't need to justify Clevo attitude.
It's not that you're biting the hand that gives you food.
We dont want to put an obstacle to the whole business behind gaming laptops from a reseller/builder perspective.
We want to stop the unfair attitude of "fleeing" the scene without taking responsibility. They're lazy beyond any logic.
They need only to release a bios update, simple as that. What's wrong with it?
Even if there will be only one new bios release to support this year gpu cards, it will make customers happy and it will grow some trust toward them, because that what I call customer support.
No one is asking to keep them updating the HM models thru the years. Now that a major jump in gpu technology has been made its vital to give at least one option to upgrade to users. Next year who wants new stuff will get a new laptop.

I'm pretty sure ill get blacklisted and banned from every reseller from now on because when someone tries to fight an injustice like this, it's seen as a potential harm, even when there's no need.

But that's fine. At least I'm trying to help a community here which is sick of this unfair practice.
I'm happy to be a vehicle of people's lost expectations, something needs to be made. Every attempt althought failed it's always an attempt to change things.

Thanks for your input anyway, I hardly was expecting a reseller to state his own opinion on the matter. At least you're not running away, we're not a supreme court of justice here.

Just a bunch of legit pissed customers.

 

And thanks Michael, a lot.
People feel free to spread the word and to send emails to them on the matter if you feel so.
Even if we will not solve anything at least we will bother them.

 

Signed, I've been burned by Dell once and will likely never purchase from them again, if Clevo pulls a fast one on me then it's gonna be "fck all" and just stick with desktops.

Pretty ridiculous that these companies need to screw people over so bad, the days of the customer being important are over.

 

i just sent them this email

"Hello Clevo,

I am a proud owner of a Clevo P150HM, and I would like to make a request that Clevo continue make bios updates for the hm model laptops for new gpus and cpus including the ivy bridge cpus.

According to Intel the chipset in the p150hm will support the ivy bridge cpus, therefore clevo must create a new bios so that it may do so.

I have also been informed, by various sources, that the HM series will not be able to upgrade its GPU past the HD 6000 series Geforce 500 series.

If these statement are true and the HM series of laptops will not receive continued bios support, i will not be buying any upgrades or any New laptops from Clevo in the future. When I bought this laptop one of the main reasons I bought it was because your website stated that the GPU would be upgradable, and as it stands now it is currently not, therefore this upgradeability will be considered as false advertisement and such, there will be severe legal consequences, not to mention a large loss of future customers which will eventually lead to the demise of the company, if action is not taken on your part.

However if Clevo continues to support the HM model in the future with bios updates, all of this can be avoided and it will increase customer satisfaction and increase user sales.

Thank you for your time,

A Concerned Customer"

 

Is HD7970M using a different MXM structure?

 

No, MxM is standardized... Apparently Clevo is the one with the not standard MxM config on BIOS who limits the upgrades.

 

Wait, the BIOS software version is the only responsible for limiting upgrades to Ivy Bridge Processors too? Or is it the BIOS itself who is incompatible?

 

This thread has yet again succeeded in making me re-re-(re..)think my purchase of a new laptop.

MSI will not offer AMD cards and is not widely available in the EU. GTX680m wont be coming out soon, let alone come in an MSI barebone. So that falls out.

Samsung's new 7 series with 7970m is yet to be seen. Date: unknown. Price: high. CPU will be 3610QM, which I dont like. Thats out.

Alienware - out.


So.....what now? Clevo really makes it hard for me with their BIASED BIOSES and modded vBi(a)ses.

This sucks heavily. SAD. Epic fail. Damn it.

 

The only choice available, try to force Clevo to change their policy about BIOS updates in EOL products...

 

HM should be able to support Ivy Bridge CPU, both sandy bridge and Ivy bridge support socket FCPGA988, which should be the one on the HM too.

 

Ok, the socket is compatible, but is the BIOS? I mean is it a software or a hardware limitation in the BIOS who makes it incompatible?

 

BIOS = firmware. So its a firmware limitation.
Here's the thought process behind this from Clevo:
CEO: "Guys, the gamers are 90% of our clients. They buy or upgrade their machines at least once every 18 months, even sooner. But still, we wanna make more money, right?"
Other CEO: "Yea, we like money! But how do we make more?"
CEO: "Well, lets limit the upgradeability! People put in new GPU's and lenghten the life of their laptop for 1-2 more years. What we need to do is limit this, using custom vBIOS and MB Bioses!"
Other CEO: "Clever! That way they will need to buy a new laptop every time!"
CEO: "Exactly! Some people are prepared to do this, gamers are able to pay a ton of cash for the best hardware! We might lose some clients, but the profits from selling more whole laptops will be higher!"
Other CEO: "I love you, dude!"
CEO: "I love you too! Lets have kids together, shall we? Cool!"

So thats it.

 

And here is the thought process for the gamers who bought their laptop and couldn't upgrade anymore a year latter:

Gamer: I'll never buy from Clevo again, I gonna buy a MSI or an Alienware notebook, where I can go on making upgrades until the hardware can't handle it anymore.


And the dialog with another Gamer asking him from which brand he should buy his notebook:

Gamer2: Hey, what do you think? Should I buy that Clevo notebook with the ultimate GPU card? It is a lot cheaper than the Alienware which is the only other brand selling a notebook with that GPU card right now...

Gamer: NO! Only if you want to buy a whole new notebook next year so you can get the next ultimate card. If you want the ultimate card right now, buy from Alienware, and next year you can just buy the next ultimate GPU card and put in it. But if you are low on money right now, just buy the MSI gaming notebook with that GPU they have right now, you can hold on with it until you can buy the ultimate GPU and make the upgrade, and you will still be able to upgrade again next year.

 

Ridiculous as it sounds.

If nVIDIA makes their 680M and maybe 685M compatible with the older Clevo generation... AMD probably lost a lot of revenue.

All to blame Clevo... this is a disaster.

 

Just quoting kaworu876's post here on this topic too so that people can see that the existence of this problem wasn't completely confirmed yet:

 

Eh, I doubt people not buying 7970m's separately to upgrade their p150hm/p170hm will affect AMD too much. The vast majority of the 7970m's sold will probably come from Dell's Alienware lineup and P150er/p170er buyers.

Though the situation really sucks for the HM model owners though. We have some pretty capable BIOS modders here so even without a BIOS update from Clevo I think people will still get the 7970m working.

 

Signed.

I'm a first time Clevo owner, and the ability to upgrade the GPU was the driving force behind my purchase. I own a P170EM, but I can see this happening to us EM owners in the future if something doesn't happen. Not good.

 

Signed.
Better to be safe than sorry, right?

 

good job guys, keep it up every signature counts!

 

Then you need to take "User Upgradeable" off your AMD 7970 option, because it's not. You can only say it's upgradeable to cards currently on the market. Considering the success people have had putting a 7970 in previous versions of AW, I might just cancel my NP9150 order and switch over. It's only $100 more at this point.

 

As I've posted a few posts above we have to wait for confirmation, there is no absolute proof yet that there will be any problem with installing the Radeon HD 7970M in the HM models...

 

right, and this is what i said to the same post in the other thread

 

Subscribed.

Sager and clevo models have always been an enthusiast line. Although support for future generations of gpu and cpu models is not guaranteed by the company, putting artificial limitations on bios and bios support just seems so wrong, especially considering that almost every clevo reseller markets these machines for their "user upgradeability ".

Sure, we can say that it's the responsibility of the buyers to know these things, but really there is no way to know unless you've been a clevo owner and subscribe to a forum like this. To me it's almost false advertising.

However, as a 42 year old self employed gamer, I know it is also financially not feasible for these companies to indefinitely support older models. However I deem it very unfair for them to cease support for products that are only one year old. Considering the amount of investment these things cost and being true to it's " user upgradeability " tag line, I'd say it should be fair for clevo to (bios) support these machines for at least two or three generations (2 to 3 years) of course subject to hardware limitations.

Of course we can sometimes rely on the forums and supreme hackers like prema to offer us solutions, but really, we should be getting these through official support.

I hope the resellers active in these forums help us too. They more than anyone else in the business are acutely aware of their customer base. There has been a lot of frustration about this issue, and there should be more, except that some clevo owners or potential buyers are not aware of it yet. But rest assured that if they knew about this I believe many or all would reconsider their purchase.

Clevos are good machines unto themselves, clevo and it's nd resellers should not look at upgrade support as potential loss of sales. Newer models can stand up on their own specs and performance.

I'm the proud owner of two generations of Clevos, and I've been telling my friends and online buddies about these great machines. But if this trend continues, I'll be looking elsewhere for my next computer purchase.

Sent from my GT-I9100 using Tapatalk 2

 

If they just released the code for the users to update, it would require no further effort on their part. It could happen.

 

They won't release that code they can't. Most is licensed from companies like AMI and its not really there's.

 

That is disappointing. Is there any other way someone other than clevo can alter the parts that might need changing.

 

That is.. awful.. really

 

Signed!!! if they say it's user upgradable than it better be user upgradeable!!

 

Hmmm, I'd say the code needs to somehow find it's way into the public domain. Any careless people from clevo about? Things could get accidentally posted somewhere. You never know.

 

Thanks to everyone who's supporting the cause.
Every little bit counts.
Remember that the whole point stand still beside all the talking and opinion on the matter:
We want at least 1 official bios support for this year new gpu cards.
Because the new tech behind these Gpus is very much important beyond the point that can't be overlooked.
And those cards probably will last longer than previous gen.
We're assuming that Eurocom had a bad card from the start - but these are just assumptions - good as mines.
Since no one can tell us if this or that is right, every opinion is good as mine.
I will not rejoice based on someone else opinion since there's a lack of solid proof to squash any doubts.
So until then this petition is still valid and it has all the rights to being alive.
Spread the word and thanks to everyone

 

Signed!!

Clevo laptops are supposed to be upgradable "by the user"!

Well, less than one years later, and it isn't possible...I don't know what to call that!

 

It makes you wonder that for the P150/170 EM owners, that if a new card comes out in 6 months time there will be no support for you guys either based on this clevo philosophy.

 

Signed. I haven't purchased a Clevo yet, but I'm considering the NP9150. I can relate to purchasing technology that reaches end of support long before it reaches end of life.

 

This is mostly likely to happen. Next "tock" by intel would be next year and it would require a new mobo and stuff.
That means a new model from Clevo.
And that means bye bye EM, we've got a new model to care about.

Look theres no need to be impressed about this, because the same happened again and again with other laptops from them.

M860Tu anyone? M860Etu came out with quad core cpu support while being virtually identical to the m860tu. They screwed up this in the past, they are doing it now, they will do it in the future.

 

Uhhh looks like i'll have to pass on clevos/sagers. Too bad alienware don't make a 15 in gaming laptop. Can the 14in handle a nvidia 660?

 

Try the MSI laptops.

 

Wow, this is a horrible ordeal. Clevo.....

 

It really is. Why would you EOL a laptop that is only 1 year old when your main selling point is upgradability? Especially considering the hardware IS COMPATIBLE. All they have to do is make a BIOS update which would probably only take a week or two for a professional programmer/engineer.

They aren't upgrading the BIOS just because they want more people to buy the new EM series; if they do this next year on whatever the new models are then this is ridiculous and they will lose at least half of there customer base [which is us; the nerdy gamers, who are also financially conscious and would like upgradability].

Blah... I was going to change my P150EM to downgrade to the GTX 670m if I could get the 770 or 780m next year but now I don't know if the BIOS will support it... I may have to wait a few more weeks [already waited a horrible horrible month without games or photoshop] to get the 7970m machine I originally ordered...

I suppose its not the end of the world though as I do have finals and a few papers during the next few weeks and IF I had the laptop I would probably not study as much as I should ....

so many decisions that have to be made due to all this drama from Clevo not updating BIOS, and EUROCOM lagging on the 7970m....

 

Keep on dreaming...

It's an utopia, open source BIOS, VBIOS, drivers... public hardware documentation.
Would make modifying and optimizing a lot easier, today all you can do is based on RE. All this proprietary software is making it really hard, or rather pretty much impossible to make any big changes to such software.

One more reason to support free software. And when I say free I don't mean gratis.

 

Liberated software

 

I think it is comical that people are installing 7970m's into 4 yr old m15x's and the HM gets what? 12 months of support? I guess Clevo expect you guys to buy new laptops everytime a new generation of vid cards is released...SIGH.

Guys, you have my support...and i'll try and rally up some troops. Just tell me what to do.

EDIT: Signed

 

Got 4 others to sign the petition so far, excluding myself and NBR members... c'mon guys! Spread the word! Put it up in your signatures! (will do so myself next login). Post it in your blogs, share it on facebook and twitter... let ALL viable/potential Clevo customers see this !!

 

svl7, prema, slickdude80, prasad....seems like NBR is slowly bringing out the big guns! me likes