ONLINE PETITION for BIOS updates on Clevo HM model series.

I may just cancel my order. I'm really upset about this; I sent a strongly worded email to Clevo HQ.... Wanted my 7970m clevo with ability to upgrade in 2 years; but that looks like a dead dream.

 

Some of us, myself included really bolstered their sales in the past, atleast from NBR's end. If this is the way they choose to continue, we can certainly return the favor in kind...

EDIT: Alright! Siggy updated for all to see..

 

without a doubt, in a year or year and a half, the EM's will suffer the same fate.

PS...i've signed. I'll get the word out.

Actually, my daughter is on here too, I'll get her to sign lol

 

awww lil slickdude offspring babygirl, how cute is that?

 

I wanted to buy Clevo in upcoming future till I found this thread. Signed.

 

signed
10 chars

 

I know this is a noob question but what does 10 chars mean?

Nevermind; used google; found out; interesting stuff.

Haha.

still deciding if I should get a 670m and hope I can update with hacked BIOS next year or not.... -_- or stick it out for another month possibly for the 7970m....

 

u need a minimum of 10 characters in a message to send it so ppl just add "10chars" to reach that ^^

ah u ninja'd me!

edit: u could go with a 670m, then update to a 680m down the line. with a good OC that should give u like 100% more performance?

Sent from my GT-I9001 using Tapatalk 2

 

It is the minimum number of chars your reply has to have to be posted in the forum. If your reply has less than 10 chars you get a popup warning that you can't post with less than 10 chars...

So people type "10 chars", or something else to the same effect, to increase the number of chars in the reply so that they can post it.

 

Hi all, I'm new to these forums (this is my first post!!!) and I would like to attached a link to the partition to my signature. How do I go about doing this?

I spent a year stalking NBR before I bought my P150HM, I made this decision based on all the positive talk of the Clevo's user upgradability! Since then I have loved my P150HM, even recommending Clevo laptops to my friends and family.

I'm now disgusted in how Clevo have decided to treat their customers and deny us the option to upgrade to the newer GPU's. I think next year when I decide to upgrade to a newer laptop I may have to go the Alienware route...its a drastic move, but I think the only way a company like Clevo will learn or listen is if they are hit in the pocket. They will no longer get my business.

 

First, copy the URL of the page you wish to link to, so that it's in your clipboard. Then, on these very forums, click on the " User CP" link at the top left of the page (it's right under the bit that tells you where on the forum you are). Then, scroll down, and there will be an " Edit Signature" link under the Control Panel box. Once you're there, type whatever text you want the link to be, highlight it, and click on the button with a chain-link in front of the world (the 11th button from the left in the second line of the editing box). It will then pop-up a window saying "Please enter the URL of your link". Ctrl-V to paste it, and press okay. Then press "save signature" (though you might want to preview it first, to make sure it's working).

Fairly simple. The various links in that paragraph lead to the page I'm explaining how to get to, so if you want to skip figuring out how to get to it manually you could just click on them. I hope that this helps!

Also, is anyone else expecting that if Clevo does commit to offering new BIOSes, only a small fraction of the people who are angry right now will realize that Clevo has changed their mind? I find it somewhat amusing (and sad) how much they will have been hurt just by these three days. It's nice that the hysteria is calming down somewhat, though.

 

This news is very unsettling and completely ridiculous, essentially a slap in the face to their customer base on the HM platform. What is also extremely concerning is what this means for adopters of the EM platform and further refreshes down the road; are they to expect the same treatment and lack of support for their purchase as well?

Not only is it insulting to lose support for a platform that is only one year into release, it is effectively much worse when there is no sound reasoning behind it. In the end Clevo is only hurting their customers and themselves, and benefiting no one. I have recommended countless times to potential laptop owners the Clevo platform due to its large array of customization, and more specifically, user upgradability. If one of their major selling points becomes a moot point, and runs the risk of happening on future platforms as well, I simply cannot justify a future purchase myself or even think twice to recommend it to someone else.

Hopefully Clevo realizes what they are doing and decide to offer official support themselves, and continue to support their customer base. Needless to say, I've signed this petition, and will definitely be bringing this issue to the attention of fellow gamers at another community I frequent in rally of their support.

Thanks for bringing this issue to light and keep spreading the word people.

 

The way I see it this would still be better than the alternative, which is Clevo becomes known as the brand whose notebooks can't be upgraded after one year, this fame spreads, and everybody who hears this, and buys from Clevo, starts not only to buy from but also to recomend MSI and AW over Clevo...

If they commit to upgrading BIOSes now at least they may have lost just a few potential buyers right now, who may even come around and buy from them again in the future.

 

clevo responded back from my email asking for my serial number should i give it to them?

 

If clevo decides to go the route of not doing simple bios catalog updates to support newer cards, they're effectively removing the main draw for many to go with their product instead of AW, Asus or msi - namely the ability to upgrade the gpu.
I do understand the implications of supporting upgrades for previous models, and no one is suggesting adding support for Trident (10 year old) cards but feel clevo is biting themselves in the hand here.

Big +1 for me.

 

I don't see how it could hurt. I'd say any attention they are giving the issue is good, and anything we can do to put it forward is equally beneficial at this point.

 

I have recommended Clevo's to countless others on forums and in person. I think they are taking this unofficial marketing for granted. I have owned several Clevo's so far but I will be switching over to the latest 17'' Alienware if they continue this nonsense.

The only way to vote is with our wallets and that's a fact. As ugly (in my opinion) as the Alienware is, id rather pay more for an ugly monster that can become more powerful in the future than a beautiful swan that allows no extra strength.

Clevo may well make some extra cash in the short term but if they continue with this, in the long term they will lose out. Ultimately we are the ones with the true power in the end and should try to remember that.

Continue artificially blocking users out and you will never see another penny from me regardless of how much cheaper you are because in a sense, extra value from being able to upgrade is priceless.

 

I don't see why not. How could they hurt you if you do?

 

my email sounded mildly threatening, i basically told them that if they didnt update the bios that their company would disolve haha but i doubt they can do anything with my serial number.

 

If I won't get 7970 in my laptop within 3 months, I won't buy a Clevo laptop anymore. Alienware, hang on.

 

In the end Alienware TRIUMPHED.....AHAHAHAHA.....just kidding guys

 

I have to be honest, that made me laugh out loud If Clevo continues this route, the Alienware forum is going to see a lot more traffic I bet. I am already making mental plans of which spec Alienware 17'' I want. It may be goodbye Clevo for good but I will of course wait and see.

 

@Aduy: please keep us updated with the mail history, I'll add it to the first post. They didn't took time to reply to my emails (the ones about the petition) yet.
It's important that you mentioned the petition an the threads. Since we got more peoples to join us, they have to look at it.

@jubei: lol..well if it's not AW it's MSI, whatever it is it's not Clevo that's for sure. I've been in talk with a dell rep who prepared an m17x configuration with IB and HD7970m for 1749,00€. Considering Clevo and MSI prices I think they're not that "pricey".

 

I'm just waiting for the 2nd refresh of the 28nm and I will go to Alienware directly since they really give good discounts at AAFES. Time will tell if their policy changes, I'm already seeing people at the "What Notebook Should I Buy?" section that were gonna go to Clevo and then making a U-Turn to Alienware because of the messed up BIOS.

 

ok heres what i have ready to send to them, i want it to be as professional as possible so i want some feedback before i send it. Tell me what you think.

 

Thumbs up for me , the email is very professional and fine.
Send it, they need to notice the movement were making here.

 

sent

10char

 

Good Luck Guys!

 

Still people's don't stop spreading the word.
A big thank you goes to fellow AW owners and other brands users as well for their interest into supporting our cause.
This also clearly shows that there shouldn't not be any competition of sort becaus we can co exist together. We're gamers after all, our main interest is to game with the best we can get/afford.
Thank you all, sincerely!

 

keep this thread going, dont let it die

 

Don't worry the message is getting out there..
They have yet to reply...
I am requesting an official reply from them but nothing so far.
I don't think they were expecting this backlash but mehhh the more the merrier...keep it going guys...

This issue not only affects HM owners but also EM owners who they too will fall to the lack of BIOS upgrades supporting newer hardware.

 

I think it's a better idea for them to start selling upgrade kits like Dell. That way they don't lose their loyal customers.

 

Just signed the petition. I have the HM series laptop too which i want to upgrade with the latest hardware. I hope we can make any progress soon.

 

Only 25 more signatures to go! We're close people.

I was concerned earlier that people were getting a little too angry, and were not being level-headed...but now things are cooling down, good.

Mr. Mysterious

 

Signed the petition, I hope this issue gets fixed. I got the p151em, I would be pissed if the upgrade ability was taken off, specially since that was the main reason I got it.

 

Thanks to all who's joining the cause.
I'll try to see if I can get other known places such guru3d to sign our petition.
If someone could get HM owners over overclock.net to know about our cause it will be great, I know there's a good owner base of gaming laptops there, mostly sager and clevos.
Also anything like Facebook etc would be cool. I'm will update first post when I'll be back from work.
To add insult to perjury I've just been warned that I might loose my job soon due to economics crisis. Talk about a good start of the week.
I might end up having nothing let alone upgrade my laptop but I swear I'll fight for this cause even if I had to resort the WAP browser on my old Nokia.

 

I've started a thread over guru3d as well.
The user base there is particular, I hope they will understand.
Here's the link:

Guru3d users, i need your help for an online petition. Please take a look. - Guru3D.com Forums

 

I also signed the petition. I bought my P150HM i February this year, and I already invested heavily on it; One samsung 830 256GB SSD, changed the CPU from a crappy ES chip that my computer was shipped with with a blazing fast 2860qm. And last I got 8GB ram 1600MHz Kingston HyperX. I was only waiting to put in a 7970, but now this... I will not recommend Clevo in the future. My next laptop will be AW, even though I hate flashy laptops.

 

Hard for me to recommend Clevo now too, when you cant upgrade GPUs on it.
The highest i can do now is either GTX 675m (GTX 580m) or a HD 6990m and that would only be a minor gain at best for me since im using a HD 6970m.

Dont know what laptop brand i would go with next, but i can say for sure it still wont be Alienware unless they decide to make a discrete model without the flashy look.
Might be MSI but do they have plans for making a dual fan cooling setup in the future?

 

Well in all fairness, I don't think any reseller is selling HM models anymore, and the EM models support all the latest GPUs.

Mr. Mysterious

 

Kingping,

Great cause, and I went to sign the online petition.

FWIW, I am the owner of an x7200. Like owners of the "HM" model, the x7200 was discontinuted quite some time ago. However, the strange part is that our friends at Eurocom have verified the 7970 *DOES WORK* in the x7200. And this model is 18-24 months old. Go figure.

Secondly, I would suggest all Sager owners of the HM model physically call Sager HQ in California, USA tommorow, Tues., May 29th Pacifc Daylight Time (Holiday today in the US). Call them and politely / calmly let them know you are dissatisfied, and would like them to take a look at the "reports" of the 7970 not working in the HM models, and would like them to investigate and address the issue.

Thare are four reasons here:
a) Clevo is a Taiwanese company. I've sent emails before regarding the x7200, and didn't get anywhere. I got the feeling there was a language barrier problem that was interferring.

b) Sager employees (on the phone) do speak English, and seem to be extremely helpful.

c) It is more difficult to ignore someone on the phone rather than by email or forum postings.

d) Sager has appeared to take a Clevo BIOS and tweaked it a bit more - did this in case of the x7200. Sager had an "updated" BIOS that was different than the latest Clevo release, and a builder posted it was a Sager modified version of the latest Clevo release. Dunno who did the actual work Clevo or Sager, but regardless, this was a Sager only version of the BIOS.

-----

@ aduy,

I would recommend dropping the IVB/SNB upgrade. If Myth's post is accurate, it is not going to happen as it is not just a BIOS problem. See http://forum.notebookreview.com/sager-clevo/666375-no-more-clevo-me-22.html#post8556810 for more info.

Now, if you have info different from Myth's please share, but the info I have know suggests the HM model DOES NOT have the hardware for the newer CPUs, so it physically cannot run IVB CPUs.

 

I got a response from Clevo.tw who said something along the lines of 'it can’t support the HD7970M, because it have some chipset/design limitation'

Could that response be any more vague I wonder

I have not replied to them yet so feel free to post any thoughts before I do

Then the last part of the email response was spent advertising how their new model supports all current gen GPU's and that it will be released with the HD7970M pre installed. I sent emails to all in the link and only received one back from Clevo tw so far. I also signed the petition.

I do get the feeling that the language barrier severely impacted what they may have deduced from my email though.

 

i guess thats confirmed it for me.... thats it....any1 want to buy my p170hm with 6990m???

 

Post it in the Marketplace, I'm pretty sure someone will snag it.

 

"It's not that the old models have been abandoned, they're just not the highest priority on a new launch. Our R&D team is working with factory on the getting the BIOS tweaked. With all the other headaches the work has been delayed a bit, that's all. While I'm not saying there's a 100% chance of compatibility, it is being worked on. It's something we're pushing to have, we have many users who would like to upgrade to current gen cards. For reference, we have the X7200 (slightly older than the HM series) capable of using the 7970M in Crossfire. This situation is more of an exception than a rule."From Eurocom

 

Most likely that "chipset/design limitation" is a blatant excuse:

1: if it was about the PCIe 3.0 that thing is backwards compatible with the PCIe 2.0, so no excuses there, the only thing you might lose is some bandwidth, but that's all.

2: The X7200 like jclausius said is older than the HM series and that supported the 7970m card fine, don't tell me the HM series has older parts than the x7200 that would freak me out.

3: the only limitation (if there is one) that they might evoke is that these cards will pump more juice than the HM series can provide, again I highly doubt that is the case.

They really should release the source code to the community, that way we can have our say on things.

PS: if it's the language barrier I have some skill in writing traditional Chinese, so if anyone wants to ping a message to write up and give me Clevo's address I can explain the situation to them and give a solution, if possible.

 

signed in...

 

Okay well status is now that Prema did somehow mod and put a P170EM bios into the P170HM?

And only needs a Radeon 7970M to test it out?

Sounds like Prema is close to solving the issues what do ya need?

 

yes...strange
x7200 older than p1x0hm, still can run hd7970m
but......x7200 get blackscreen with 580m bios flashed to 675m/670m/570m while p1x0hm can light up runs good

 

i slowly get the feeling that the clevo enginners dont even know why theyre doing what theyre doing with the BIOS